Hub (2G) / (4G) Jeweller user manual

The function can be enabled in the hub settings in the PRO app (Hub → Settings → Services → LED indication).

Indication is available for hubs with firmware version OS Malevich 2.14 or higher and in apps of the following versions or higher:

• Ajax PRO: Tool for Engineers 2.22.2 for iOS.
• Ajax PRO: Tool for Engineers 2.25.2 for Android.
• Ajax PRO Desktop 3.5.2 for macOS.
• Ajax PRO Desktop 3.5.2 for Windows.

Indication	Event	Note
Changing the hub state
White LED flashes once per second.	Two-Stage Arming or Delay When Leaving.	One of the devices is performing Two-Stage Arming or Delay When Leaving.
Green LED flashes once per second.	Entry indication.	One of the devices is performing Delay When Entering.
White LED lights up for 2 seconds.	Arming is completed.	The hub (or one of the groups) is changing its state from Disarmed to Armed.
Green LED lights up for 2 seconds.	Disarming is completed.	The hub (or one of the groups) is changing its state from Armed to Disarmed.
Alerts and Malfunctions
Red and purple LEDs flash alternately for 5 seconds.	Confirmed hold-up alarm.	There is an unrestored state after a confirmed hold-up alarm. The indication is displayed only if Restoration after a confirmed hold-up alarm is enabled in the settings.
Red LED lights up for 5 seconds.	Single hold-up alarm.	There is an unrestored state after a single hold-up alarm. The indication is not displayed if there is a confirmed hold-up alarm state. The indication is displayed only if Restoration after a single hold-up alarm is enabled in the settings.
Red LED flashes.	The number of flashes equals the Device No. of a hold-up device (DoubleButton) that first generated the hold-up alarm.	There is an unrestored state after a confirmed or single hold-up alarm: Single hold-up alarm or Confirmed hold-up alarm
Yellow and purple LEDs flash alternately for 5 seconds.	Confirmed intrusion alarm.	There is an unrestored state after a confirmed intrusion alarm. The indication is displayed only if Restoration after a confirmed intrusion alarm is enabled in the settings.
Yellow LED lights up for 5 seconds.	Single intrusion alarm.	There is an unrestored state after the intrusion alarm. The indication is not displayed if there is a confirmed intrusion alarm condition. The indication is displayed only if Restoration after a single intrusion alarm is enabled in the settings.
Yellow LED flashes.	The number of flashes equals the Device No. of the device that first generated the intrusion alarm.	There is an unrestored state after a confirmed or single intrusion alarm: Single intrusion alarm or Confirmed intrusion alarm
Red and blue LEDs flash alternately for 5 seconds.	Lid opening.	There is an unrestored state of a tamper or an open lid on any device or the hub. The indication is displayed only if Restoration after lid opening is enabled in the settings.
Yellow and blue LEDs flash alternately for 5 seconds.	Other malfunctions.	There is an unrestored fault state or a malfunction of any device or the hub. The indication is displayed only if Restoration after other malfunctions is enabled in the settings. Currently, Restoration after faults is not available in Ajax apps.
Dark blue LED lights up for 5 seconds.	Permanent deactivation.	One of the devices is temporarily deactivated, or the lid state notifications are disabled.
Blue LED lights up for 5 seconds.	Automatic deactivation.	One of the devices is automatically deactivated by an opening timer or the number of detections.
Green and blue LEDs flash alternately.	Alarm timer expiration. Learn more	Displayed after the alarm timer expires (to confirm the alarm).

When nothing happens in the system (no alarm, malfunction, lid opening, etc.), the LED displays two hub states:

• Armed / Partially armed / Night Mode enabled — the LED lights up white.
• Disarmed — the LED lights up green.

In hubs with firmware OS Malevich 2.15.2 and higher, the LED lights up green when the hub is set to Armed / Partially armed / Night Mode enabled.

Allows setting up the main picture for the Ajax system. It is displayed in the hub selection menu and helps to identify the required object.

To change or set a photo, click on the camera icon and set up the desired picture.

The hub name is displayed in the SMS and push notification text. The name can contain up to 12 Cyrillic characters or 24 Latin characters.

This category allows you to invite and delete users, edit their rights, and define how the system notifies users about events and alarms.

To change the settings for a specific user, click on their username in the list of active users.

User Settings

User Role — selecting the level of access to the system management and configuring: Admin or User.

Notification Settings — an admin or PRO with the rights to configure the system can choose the events to inform about and how to notify users: by push notifications or SMS.

Privacy Settings Management — when enabled, an admin or PRO with rights to configure the system can control other users’ access to surveillance cameras and NVRs.

Permissions

This setting allows you to grant access selectively to manage:

• Security Mode Change;
• System Settings;
• Panic;
• Home Automation Control;
• Chime Activation;
• Fire Alarms Muting;
• Groups.

User Passcode

Passcode Settings — is used for identifying users when they arm/disarm the system with a keypad.

Restoration After Alarm

The Restoration After Alarm feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restoration are defined when configuring the function.

Delete User

This setting is used for removing the user from the hub.

The category is available for users with the right to manage privacy settings. The settings apply to surveillance cameras and Ajax NVRs integrated into the system.

Permissions

• Users — setting up levels of access to surveillance cameras and NVRs for system users.
• Installers — setting up levels of access to surveillance cameras and NVRs for professional installers.
• Companies — setting up levels of access to surveillance cameras and NVRs for monitoring and installation companies.

Settings for wired internet connection.

• Ethernet — allows you to enable and disable Ethernet on the hub.
  Connection Type — selection of the type of the hub IP address to receive: dynamic or static.
• DHCP
• Static

IP Address — IP address of the hub.

Subnet Mask — subnet mask in which the hub operates.

Gateway — gateway used by the hub.

DNS — DNS of the hub.

Enabling/disabling cellular communication, configuring connections, and checking accounts.

Modem settings

• Cellular Data — disables and enables a SIM card on the hub.
• Roaming — if it is enabled, a SIM card installed in the hub can work in roaming.
• Ignore Network Registration Error — when this setting is enabled, the hub ignores errors when trying to connect via a SIM card. Enable this option if a SIM card cannot connect to the network.
• Disable communication check with the operator — when this setting is enabled, the hub ignores operator communication errors. Enable this option if a SIM card cannot connect to the network.

SIM cards

• SIM 1 — displays the number of installed SIM cards. Click on the field to go to the SIM card settings.

SIM card settings

• APN, Username, and Password — settings for connecting to the internet via a SIM card. To find out your cellular operator’s settings, contact your provider’s support service.

Mobile data usage

• Incoming — the amount of data received by the hub. Displayed in KB or MB.
• Outgoing — the amount of data sent by the hub. Displayed in KB or MB.

Remember that data is calculated by the hub and may differ from your operator’s statistics.

Reset Statistics — resets statistics on incoming and outgoing traffic.

Configuring reminders for arming/disarming the system when crossing a specified area. The user’s location is determined using the smartphone GPS module.

Setting up keypad passwords for people who are not registered in the system.

Hub (2G) Jeweller does not support access codes.

With the OS Malevich 2.13.1 update, we have also added the ability to create a password for people who are not connected to the hub. This is convenient, for example, to provide a cleaning company with access to security management. Knowing the access code, you just need to enter it on the Ajax keypad to arm or disarm the system.

To set up an access code for an unregistered person in the system:

1. Press Add code.
2. Set up Username and Access Code.
3. Press Add.

If you want to set up a duress code, change an access code, settings for access to groups, Night mode, code ID, temporarily disable or delete this code, select it in the list, and make changes.

The created access codes are valid for all keypads connected to the hub. Hub (4G) Jeweller supports up to 50 access codes.

Group mode configuration. Groups combine system devices regardless of their physical location and make security management more convenient and flexible. Up to 9 groups can be created on Hub (2G) / (4G) Jeweller.

Settings for scheduled arming/disarming of the system.

Starts the detection zone test for connected detectors. This test determines whether the detectors operate correctly and defines the distance at which they detect alarms.

Configure the hub – detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected.

• Detector Ping Interval, sec — determines the frequency of connected devices polling by the hub. The shorter interval (in seconds) means faster delivery of the events between the hub and connected devices (36 seconds by default).
• Number of missed pings to determine connection failure — a counter of undelivered packets (8 packets by default).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

It is important to keep in mind that the reduction in the polling interval reduces the bundled battery life.

Note that the ping interval reduces the maximum number of connected devices:

Irrespective of the settings, you can connect up to 10 sirens or keypads with a built-in buzzer and 1 range extender to the hub.

Group of hub service settings. These are divided into 2 groups: general settings and advanced settings.

General settings

Time zone

Selecting the time zone in which the hub operates. It is used for scenarios by schedule. Therefore, before creating scenarios, set the correct time zone.

LED Brightness

Adjustment of the hub logo LED backlight brightness. Set in the range of 1 to 10. The default value is 10.

Firmware update

The menu contains the hub firmware update settings.

• Firmware auto-update configures automatic OS Malevich updates (enabled by default):
  • If enabled, the firmware is automatically updated when a new version is available. The system should be disarmed, and external power should be connected to the hub.
  • If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.
• Check for new version allows manually checking and installing firmware updates when available or assigned to the hub. This option is available only when the Firmware auto-update setting is enabled.

Hub System Logging

Logs are files containing information about system operation. They can help sort out the problem in case of errors or failures.

The setting allows you to select the transmission channel for the hub logs or disable their recording:

• Ethernet
• Off

We do not recommend disabling logs, as this information may be helpful in the event of errors in the operation of the system.

Advanced settings

The list of advanced hub settings depends on the type of application: standard or PRO.

PD 6662 Setting Wizard

Opens a step-by-step guide on how to set up your system to comply with the PD 6662:2017 British security standard.

Server Connection

The menu contains settings for communication between the hub and Ajax Cloud:

• Delay of Server Connection Failure Alarm, sec. It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss. It is activated after 3 unsuccessful hub – server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.
• Hub-Server Polling Interval, sec. Frequency of sending pings from the hub to the Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.

The time to generate a message regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:

(Ping interval × 3) + Time filter.

With the default settings, Ajax Cloud reports the hub loss in 8 minutes:

(60 s × 3) + 300 s = 8 min.

• Get notified of server connection loss without alarm. Ajax apps can notify about the hub – server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
• Notify of connection loss over channels. A system can notify both the users and the security company about the loss of connection, even via one of the communication channels.

In this menu, you can choose the connection loss of which channels will be reported by the system, as well as the delay for sending such notifications:

• Ethernet
• Cellular
• Loss Notification Delay, min — time of the delay before sending the notification about loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.

The time of sending a notification about the loss of connection via one of the communication channels is calculated with the formula:

(Polling interval * 4) + Time filter + Loss Notification delay

Sounds and Alerts

The menu contains siren activation parameters.

Alert with a siren

• If lid of hub or any detector is open. If enabled, the hub activates connected sirens in case the lid of the hub, detector, or any other Ajax device is open.
• If in-app panic button is pressed. If enabled, the hub activates connected sirens if the panic button is pressed in the Ajax app.

Fire Detectors Settings

Menu of the Ajax fire detectors settings. Allows configuring Interconnected Fire Detectors Alarm.

The feature is recommended by European fire standards, which require a warning signal power of at least 85 dB at 3 meters from the sound source in the event of a fire. Such sound power wakes up even a soundly sleeping person during a fire. Using the Ajax app, Button, or KeyPad, you can quickly disable triggered fire detectors.

System Integrity Check

The System Integrity Check is a parameter responsible for checking the status of all security detectors and devices before arming. Checking is disabled by default.

Alarm Confirmation

This setting is only available in Ajax PRO apps.

Alarm confirmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a specified period of time. By responding to confirmed alarms only, the security and monitoring companies and the police reduce the number of visits to false alarms.

Restoration After Alarm

This setting is only available in Ajax PRO apps.

The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or a PRO user. The types of alarms that require system restoration are defined when configuring the function.

The function eliminates situations when the user arms the system with detectors that generate false alarms.

Arming/Disarming Process

This setting is only available in Ajax PRO apps.

The menu allows enabling arming in two stages, as well as setting Alarm Transmission Delay for the system disarming process.

Devices Auto Deactivation

This setting is only available in Ajax PRO apps.

The Ajax system can ignore alarms or other events of devices without removing them from the system. Under certain settings, notifications about specific device events will not be sent to the CMS and system users.

It is also possible to manually disable a specific device. Learn more about deactivating devices manually here.

LED Indication

This setting is only available in Ajax PRO apps.

In this menu, you can select the system states and events that the hub’s LED indicators will display. One of two functions can be chosen:

• Hub-Server Connection — hub’s LEDs display if a hub is connected to the power supply and the internet.
• British Disco — hub’s LEDs display information about system alerts and malfunctions, security mode changes, and delays when entering/leaving.

After-Alarm Indication

Select events that sirens or keypads with in-built LED will indicate with regular double flashing until the system is disarmed.

• Confirmed intrusion/hold-up alarm.
• Single intrusion/hold-up alarm.
• Lid Opening.

List of security companies in your area. The area is determined by the GPS data or the regional settings of your smartphone.

Settings for direct connection to the security company’s CMS. Parameters are set by security company engineers. Keep in mind that events and alarms can be sent to the security company’s CMS even without these settings.

Protocol — selecting the protocol used by the hub to send alarms to the security company’s CMS via a direct connection. Available protocols: Ajax Translator and SIA DC-09 (SIA-DCS).

Alarm channel — the channel that sends alarms and events to the CMS. We recommend using all communication channels simultaneously — this will increase the transmission reliability and secure against failures on the telecom operators’ side.

• Ethernet
• Cellular Data

One IP address for all alarm channels

Primary IP address

• IP address and Port are settings of the primary IP address and port of the security company server to which events and alarms are sent.

Secondary IP address

• IP address and Port are settings of the secondary IP address and port of the security company server to which events and alarms are sent.

Monitoring station ping interval — sets the period for sending test messages from 1 minute to 24 hours.

• Connect on-demand — enable this option if you need to connect to the CMS only when transmitting an event. If the option is disabled, the connection is maintained continuously. The option is available only for SIA protocol.
• Object Number — the number of an object (or hub) in the monitoring station. The option is available only for SIA protocol.

Encryption — event transmission encryption settings in SIA protocol. AES 128-bit encryption is used.

• Encryption — if enabled, events and alarms transmitted to the CMS in SIA format are encrypted.
• Encryption key — encryption key of transmitted events and alarms. Must match the value on the CMS.

Panic button coordinates

• Send coordinates — if enabled, pressing a panic button in the app sends to the CMS the coordinates of the device on which the app is installed, and a panic button is pressed

Alarm Restoration on ARC

The setting allows you to select when the alarm restoration event will be sent to the CMS: immediately / upon detector restoration (by default) or upon disarming.

Settings for PRO users — installers and representatives of security companies connected to the security system.

The settings allow you to determine who has access to the system, what rights are granted to users, and how the system notifies them of events and alarms.

Opens Hub (2G) / (4G) Jeweller user manual in the Ajax app.

Menu for transferring devices and settings from another hub. Keep in mind that you are in the settings of the hub to which you want to import data.

Removes your account from the hub. Regardless of this, all the settings and connected detectors remain saved.