PRO Integration | Ajax Systems Support

FAQ

Click on your account avatar in the upper right corner of the screen. Select Report a Problem.

A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. The email and username associated with the account are automatically entered in the form. This email address will receive a response from our technical support service. Check the data, and correct it if needed.

If you took a screenshot showing the problem, please attach it to your email.
Click the Send button. A report with log files will be sent to the technical support service.

Our support team works 24/7/365. As soon as the request is received and processed, the technical support team will respond to the email from the form.

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Intrusion confirmation

Two or more devices from the list (security detectors, sirens, panic buttons, control devices):

CombiProtect S Jeweller /CombiProtect Jeweller CombiProtect Fibra
GlassProtect S Jeweller / GlassProtect Jeweller / GlassProtect Fibra
DoorProtect S Jeweller / DoorProtect JewellerDoorProtect / DoorProtect Fibra
DoorProtect S Plus Jeweller / DoorProtect Plus Jeweller / DoorProtect Plus Fibra
MotionCam Jeweller / MotionCam Fibra
MotionCam S (PhOD) Jeweller / MotionCam (PhOD) Jeweller / MotionCam (PhOD) Fibra
MotionProtect S Jeweller / MotionProtect Jeweller / MotionProtect Fibra
MotionProtect Curtain Jeweller
Wired devices connected to Transmitter Jeweller and accelerometer alarms
MultiTransmitter Jeweller and connected wired detectors
StreetSiren Jeweller / StreetSiren Fibra
StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra (tamper and accelerometer alarms)
HomeSiren S Jeweller / HomeSiren Jeweller / HomeSiren Fibra (tamper alarms)
KeyPad S Plus Jeweller / KeyPad TouchScreen Jeweller (tamper alarms)

You can also select the following devices for intrusion confirmation (please note that the devices below cannot participate in alarm confirmation if you are configuring the system to comply with PD 6662):

MotionProtect Outdoor Jeweller / MotionCam Outdoor Jeweller / MotionCam Outdoor (PhOD) DualCurtain Outdoor
Panic button on Ajax SpaceControl Jeweller
Panic button on KeyPad S Plus Jeweller, KeyPad TouchScreen Jeweller, KeyPad JewellerKeyPad, / KeyPad Fibra or KeyPad Plus Jeweller
Button S Jeweller / Button Jeweller in the panic button mode
Wired devices connected to DoorProtect S Jeweller, DoorProtect Jeweller, DoorProtect Fibra, DoorProtect S Plus Jeweller, DoorProtect Plus Jeweller, DoorProtect Plus Fibra, GlassProtect S Jeweller, GlassProtect Jeweller and GlassProtect Fibra

The in-app panic button can also be a part of alarm confirmation.

Hold-up device alarm confirmation

DoubleButton Jeweller

After-alarm indication

StreetSiren S Jeweller / StreetSiren Jeweller / StreetSiren Fibra / StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
HomeSiren S Jeweller / HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Two-step arming

For two-step arming, multiple control devices or one control device + detector.

Wired detectors connected to GlassProtect S Jeweller / GlassProtect Jeweller / GlassProtect Fibra
DoorProtect S Jeweller / DoorProtect Jeweller / DoorProtect Fibra and/or connected wired detectors
DoorProtect S Plus Jeweller / DoorProtect Plus Jeweller / DoorProtect Plus Fibra and/or connected wired detectors
Ajax SpaceControl Jeweller
Bistable detectors connected to Transmitter Jeweller / MultiTransmitter Jeweller
KeyPad S Plus Jeweller
KeyPad TouchScreen Jeweller

To indicate an incomplete arming:

KeyPad S Plus Jeweller
KeyPad TouchScreen Jeweller
StreetSiren S Jeweller / StreetSiren Jeweller / StreetSiren Fibra / StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
HomeSiren S Jeweller / HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Restore after alarm

Ajax devices’ compliance with standards

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Yes, you can. The keyfob is compatible with wired and wireless systems using Ajax ocBridge Plus or Ajax uartBridge.

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Add a key fob to the receiver and assign buttons to the corresponding zones. The zones must be added to the 24-hour zones of the control panel.

Only one key fob button can be assigned to a single ocBridge Plus zone. When you select the type of zone “Arming/Disarming”, two buttons of the key fob are assigned to the zone at once (arming and disarming).

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Yes, if the third-party system supports the UART data interface and the communication protocol can be configured or programmed. To configure uartBridge, use the uartBridge protocol.

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If you have troubles with setting up a third-party security system with uartBridge, please, contact the manufacturer of this device.

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uartBridge does not have dry contacts (NC/NO outputs), but there is a two-way data transfer protocol via the UART interface. With it, you can get information about each device (battery, alarm, sensor status) and connect up to 85 devices.

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57600 bps (baud)

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By default, ocBridge Plus response period is set to ping detectors every 36 seconds and to signal an alert after 40 undelivered passes. Under these settings, it will take about 24 minutes for the system to recognize a communication failure.

You can adjust these settings by opening the Ajax configuration settings and connecting to ocBridge Plus. Find the Service Events Control tab, then Lost Connection, and change Passes Number. You can change response period in the Radio Zone tab.

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At the moment, such an opportunity is not provided, since the equipment of other manufacturers uses other frequencies and communication protocols with the control panels.

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You can connect any IP camera using RTSP to the Ajax security system. In total, you can connect up to 10 cameras to Hub, up to 25 cameras to Hub 2, Hub Hybrid up to 50 cameras to Hub Plus, and up to 100 cameras to Hub 2 Plus.

Dahua cameras and video recorders can be added by scanning their QR codes (similarly to Ajax devices). And EZVIZ, Hikvision and Safire video surveillance systems can be added to the hub with a few clicks. So you don’t have to waste time on setting up network equipment.

Video recorders allow you to bypass the limit on the number of video surveillance devices that can be connected to the hub. The video recorder is a single device to which you can connect multiple video cameras. The video stream from each camera will be available in the Ajax app.

How to connect any IP-camera to Ajax security system

How to connect Dahua camera or video recorder to Ajax security system

How to connect EZVIZ, Hikvision and Safire camera or video recorder to Ajax security system

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Hub

Hub 2 (2G) / (4G)

Hub Plus

Hub 2 Plus

ReX

ReX 2

Hub Hybrid (2G) / (4G)

BulletCam

TurretCam

DomeCam Mini

NVR

LifeQuality

LightSwitch

WaterStop

MotionCam

MotionCam Fibra

MotionCam (PhOD)

MotionCam S (PhOD)

MotionCam (PhOD) Fibra

MotionProtect

MotionProtect S

MotionProtect Fibra

MotionProtect Plus

MotionProtect S Plus

MotionProtect Plus Fibra

CombiProtect

CombiProtect S

CombiProtect Fibra

DoorProtect

DoorProtect S

DoorProtect Fibra

DoorProtect G3 Fibra

DoorProtect Plus

DoorProtect S Plus

DoorProtect Plus Fibra

GlassProtect

GlassProtect S

GlassProtect Fibra

MotionProtect Curtain

MotionProtect Outdoor

MotionCam Outdoor

MotionCam Outdoor (PhOD)

DualCurtain Outdoor

FireProtect 2 RB (Heat/Smoke/CO) UL

FireProtect 2 RB (Heat/Smoke) UL

FireProtect 2 AC (Heat/Smoke/CO)

FireProtect 2 AC (Heat/Smoke)

FireProtect 2 AC (Heat/CO)

FireProtect 2 AC (Heat)

FireProtect 2 AC (CO)

FireProtect 2 SB (Heat/Smoke/CO)

FireProtect 2 RB (Heat/Smoke/CO)

FireProtect 2 SB (Heat/Smoke)

FireProtect 2 RB (Heat/Smoke)

FireProtect 2 SB (Heat/CO)

FireProtect 2 RB (Heat/CO)

FireProtect 2 SB (CO)

FireProtect 2 RB (CO)

FireProtect 2 SB (Heat)

FireProtect 2 RB (Heat)

ManualCallPoint (Red) Jeweller

ManualCallPoint (Blue) Jeweller

ManualCallPoint (Green) Jeweller

ManualCallPoint (Yellow) Jeweller

ManualCallPoint (White) Jeweller

FireProtect

FireProtect Plus

LeaksProtect

HomeSiren

HomeSiren S

HomeSiren Fibra

StreetSiren

StreetSiren Fibra

StreetSiren DoubleDeck

StreetSiren S DoubleDeck

StreetSiren DoubleDeck Fibra

DoubleButton

Button

Button S

Ajax SpaceControl