CMS Connection

On Ajax integrations with the Central Monitoring Stations

FAQ

To update Ajax Translator, replace the executable file of the old version with a new one in the root folder of the program.

How to find the root folder of Ajax Translator

If you have a shortcut on your desktop with the current version of Ajax Translator, right-click on it and select “Open file location.” If there is no shortcut, use the search by typing “SecurityClientGUI” in the search bar.

update ajax translator

How to replace a file

Download the new version file and move it to the root folder of Ajax Translator. Then delete the executable file of the old version of the program.

update ajax translator

Create a shortcut to the executable file for the new version of Ajax Translator.

update ajax translator

The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).

If the main IP address is not available, the hub uses the second IP address to send events.

The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.

ajax mobile app

When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.

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