Hub 2 Plus

You can create and use a limited number of empty spaces. Ajax space is empty when no Ajax hub, Ajax camera, Ajax NVR video recorder, or Yale smart lock is added.

You can create and use:

• 100 empty spaces as a user,
• 1000 empty spaces as a PRO or a company.

If a space is empty, you cannot arm it or use the panic button in Ajax apps.

You can still create and use an unlimited number of spaces with devices.

Yes, you can delete the offline hub from armed space. This can be helpful if the hub fails while the system is armed and there is no way to replace the hub using data transfer. If the hub is removed from the space, the user can continue to use Ajax cameras, Ajax NVR video recorder, and Yale smart lock added to the space.

Admin or Installer with system configuration rights can delete the offline hub from armed space.

To do this, in the Ajax apps:

1. Select a space.
2. Go to the Devices tab and select the hub you want to delete.
3. Go to the hub settings by clicking on the gear icon .
4. Tap Remove hub.

You can delete the offline hub from armed space if this hub is not connected to the monitoring station.

No, when the space is deleted (manually or automatically), its events are also deleted. You cannot restore it.

To one space you can add:

• up to 200 users;
• up to 50 rooms;
• up to 25 security groups.

No, you need an Ajax hub to connect a system to monitoring software.

Other features do not depend on the adding of a hub to the space, including the Control and Rooms tabs and quick access to automation devices.

You can add an unlimited amount of Yale smart locks to one space.

Only one hub can be added to one space.

No, you only need to update your app:

• Ajax Security System
• Ajax PRO: Tool for Engineers
• PRO Desktop

Features will remain the same, including the Control and Rooms tabs and quick access to automation devices.

Space is a virtual entity where various autonomous devices located on the same physical object are gathered. To create a space, a user does not need an Ajax hub. Devices are added to a system according to the needs of the facility.

You can add a hub with detectors, only NVR with cameras, only Ajax cameras, smart locks, or combine all these devices into one system.

The space concept offers flexibility for customizing the system according to the specific needs of the facility.

No such option is provided for. Deleting security system events is prohibited under the requirements of EN 50131.

The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.

ID at the bottom of the box

ID under the lid

The ID can also be found in the device states in the Ajax app.

1. Sign in to the Ajax app.
2. Select the required hub from the list if you have several of them or if you are using a PRO app.
3. Go to the Devices menu.
4. Select a device from the list. Device ID information is located at the bottom of the status screen.

It depends on the hub model:

• Hub Plus — up to 150
• Hub 2 — up to 100
• Hub 2 Plus — up to 200
• Superior Hub Hybrid — up to 100

The detector only works with Hub Plus, Hub 2 , Superior Hub Hybrid and Hub 2 Plus. Connection to the Hub is not provided.

You can connect any battery with the operating voltage of 4.2–10 V to the hub using 6V PSU (type A).

We recommend using zinc-air alkaline batteries for extended autonomous operation. Before connecting such a battery, remove the stickers or open the air shutoff valves. If possible, leave the battery with access to the air for up to 2 hours. This will trigger a chemical reaction inside the battery and ensure proper functioning.

Below is a list of recommended batteries with guaranteed compatibility.

List of recommended batteries:

• ISKRA KOMPAKT 960
• ISKRA KOMPAKT 700
• ISKRA KOMPAKT 480
• ISKRA KOMPAKT 360
• Masterbattery MC-ZA960

You can calculate the approximate battery life using external battery life calculator.

Hubs can only work with one power supply: standard or alternative (6V PSU (type A), 12V PSU for Hub 2/ReX 2¹ or 12-24V PSU (type A)).

¹ Discontinued product

With 6V PSU (type A) the hub can run on an external battery for years — without being connected to the facility’s electric grid — and be ready to protect run-down or empty premises, as well as buildings under construction against burglars, vandals and unauthorized occupants.

12-24V PSU (type A) is used to connect the hub to the low-voltage network of a car, trailer, yacht or to power it from an external battery/power supply.

Replace the standard 110/230V power supply unit with the 6V PSU.

No. The hub is designed for indoor installation, operates in temperatures from -10°C to + 40 °C, and relative humidity up to 75%.

Outdoor installation may damage the device or lead to its malfunction.

Yes, it is correct. Hub 2 Plus support up to 200 MotionCam motion detectors with a photo verification of alarms feature.

Currently, connecting Hub 2 Plus to DC 12 V is not supported.

The hub identifier or its serial number is the first 8 characters under the QR code of the hub.

You can find the identifier of the hub under the SmartBracket mount, on the box label, as well as in the hub states in the Ajax application.

All Ajax detectors and devices can be connected to Hub 2 Plus except another Ajax hubs and ocBridge Plus and uartBridge integration modules.

Correct operation of Hub 2 Plus is guaranteed at a temperature ranging from -10°C to +40°C and humidity up to 75%.

Mounting Hub 2 Plus inside rooms with a different temperature mode can lead to loss of communication with Ajax devices, and in the worst case — to failure of the device. Note, that the battery life of the hub can be significantly reduced at low temperatures.

Yes, the Ajax security system can operate when only one of the communication channels is used.

Nevertheless, we recommend connecting all communication channels as one channel may stop functioning. For example, if you run out of balance on your account or due to a malfunction of the operator’s equipment.

Yes, it is correct. Hub 2 Plus can operate via Ethernet, Wi-Fi, and also use 2 SIM-cards with support for 2G / 3G / LTE.

Supported cellular network standards:

• 2G (GSM900/DCS1800 (B3/B8))
• 3G (WCDMA 850/900/2100 (B1/B5/B8))
• LTE (FDD B1/B3/B5/B7/B8/B20)

Yes. The built-in battery of Hub 2 Plus provides up to 15 hours of battery life.

When switching to a backup power source, a corresponding notification is sent to the user and the security company.

To connect the hub to portable batteries, use a 6V PSU for Hub 2/Hub 2 Plus/ReX 2.

Hub 2 Plus uses 4 communication channels for transmission of alarms and events to users and the monitoring station of a security organization: Ethernet (main communication channel), Wi-Fi and two SIM cards with LTE support (backup channels).

If one of the channels is temporarily unavailable, the system switches to the other one automatically and without delay.

You can install a SIM card of any operator into Hub 2 Plus. Supported cellular network standards:

• 2G (GSM900/DCS1800 (B3/B8))
• 3G (WCDMA 850/900/2100 (B1/B5/B8))
• LTE (FDD B1/B3/B5/B7/B8/B20)

Prior to installing the SIM card into the hub, disable the PIN code request in the settings menu (in order to do this, you need to insert the card into a phone). Furthermore, your mobile account must have a positive balance or bonus megabytes of traffic.

As one of the SIM-cards may stop working for natural reasons (for example, due to the failure on the operator’s side or because of lack of money on the account), we strongly recommend connecting the hub through all possible communication channels.

It is possible, but only given that the signal level between the hub and devices is not lower than 2-3 points (you can check this in the app). Also, the cellular and Wi-Fi signal must be stable at the installation site (in case these communication channels are connected).

It’s also necessary to fix the hub on the surface with screws. Otherwise, the hub can be easily dismounted, the tamper will not work, and both security company and users will not receive the corresponding notification.

The communication range between the hub and the device is limited by the radio signal range of the device (indicated in the specifications of the device page on the website and in the User Manual). The maximum communication range with Ajax devices is 2000 meters without obstacles.

Up to 25 security groups.

Up to 100 cameras or DVRs.

Up to 200 security system users (regular and PRO).

You can add up to 200 detectors or Ajax devices to Hub 2 Plus.

Note, that up to 10 sirens can be connected to the hub!

Hub 2 Plus Jeweller is a security system control panel with alarm photo verification and 4 communication channels support.

Main differences between hubs:

You can compare hubs by more features here.

OS Malevich 2.9 update has added the ability to transfer data from one hub to another without reconfiguring the system, adding users or devices.

To use the function, go to the Data Import menu in the settings of the hub to which you want to transfer data, and follow the on-screen instructions. To transfer data, OS Malevich of both hubs must be 2.9 or higher.

The Ajax control panels have different purposes. The standard Hub (2G) provides a basic set of features ensuring integrated security of an apartment, a house, a store, or an office. The advanced Hub 2 Plus has unique communication capacities: the control panel is equipped with Wi-Fi and Ethernet modules and two 2G / 3G SIM card slots, and it can ensure security of large facilities, which is attributed to its 200 detectors, 25 groups, 200 users, and 100 cameras, works up to 16 hours from backup battery.

The firmware version can be found in the device states in the Ajax app.

1. Sign in to the Ajax app.
2. Select the required space from the list if you have several of them or if you are using a PRO app.
3. Go to the Devices menu.
4. Select a device from the list. The firmware version information is located on the status screen at the bottom.