Hub 2 Plus

Control panel with Jeweller and Wings support (2 × SIM 2G/3G/LTE, Wi-Fi, Ethernet)

FAQ

To one space you can add:

  • up to 200 users;
  • up to 50 rooms;
  • up to 25 security groups.
Copied

No, you need an Ajax hub to connect a system to monitoring software.

Other features do not depend on the adding of a hub to the space, including the Control and Rooms tabs and quick access to automation devices.

Copied

You can add an unlimited amount of Yale smart locks to one space.

Copied

Only one hub can be added to one space.

Copied

No, you only need to update your app:

Features will remain the same, including the Control and Rooms tabs and quick access to automation devices.

Copied

Space is a virtual entity where various autonomous devices located on the same physical object are gathered. To create a space, a user does not need an Ajax hub. Devices are added to a system according to the needs of the facility.

You can add a hub with detectors, only NVR with cameras, only Ajax cameras, smart locks, or combine all these devices into one system.

The space concept offers flexibility for customizing the system according to the specific needs of the facility.

Copied

No such option is provided for. Deleting security system events is prohibited under the requirements of EN 50131.

Copied

The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.

ID at the bottom of the box

ID under the lid

The ID can also be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. Device ID information is located at the bottom of the status screen.
Copied

It depends on the hub model:

Copied

The detector only works with Hub Plus, Hub 2 , Hub Hybrid and Hub 2 Plus. Connection to the Hub is not provided!

Copied

You can connect any battery with the operating voltage of 4.2–10 V to the hub using 6V PSU.

We recommend using zinc-air alkaline batteries for extended autonomous operation. Before connecting such a battery, remove the stickers or open the air shutoff valves. If possible, leave the battery with access to the air for up to 2 hours. This will trigger a chemical reaction inside the battery and ensure proper functioning.

Below is a list of recommended batteries with guaranteed compatibility.

List of recommended batteries

Hub model Battery model Battery life *
Hub 2 (2G) Cegasa eZ8 12/600
Cegasa eZ8 9/600
Cegasa eZ8 9/350
Cegasa eZ8 6/600
ISKRA KOMPAKT 960
ISKRA KOMPAKT 700
ISKRA KOMPAKT 480
ISKRA KOMPAKT 360
Masterbattery MC-ZA960
up to 26 months
up to 18 months
up to 10 months
up to 14 months
up to 19 months
up to 30 months
up to 9 months
up to 7 months
up to 22 months
Hub 2 Plus Cegasa eZ8 12/600
Cegasa eZ8 9/600
Cegasa eZ8 9/350
Cegasa eZ8 6/600
ISKRA KOMPAKT 960
ISKRA KOMPAKT 700
ISKRA KOMPAKT 360
Masterbattery MC-ZA960
up to 14 months
up to 11 months
up to 6 months
up to 8 months
up to 12 months
up to 17 months
up to 4 months
up to 11 months

* The battery lifetime was calculated with Jeweller’s default settings (hub–detector polling interval of 36 seconds), average temperature of 25℃, and 4 detectors connected to the hub.

If you want to use another battery, you can calculate the approximate time by this link.

Copied

Hubs can only work with one power supply: standard or alternative (6V PSU, 12V PSU or 12-24V PSU).

Copied

With 6V PSU the hub can run on an external battery for years — without being connected to the facility’s electric grid — and be ready to protect run-down or empty premises, as well as buildings under construction against burglars, vandals and unauthorized occupants.

12-24V PSU is used to connect the hub to the low-voltage network of a car, trailer, yacht or to power it from an external battery/power supply.

Copied

Replace the standard 110/230V power supply unit with the 6V PSU.

How to install 6V PSU

Copied

No. The hub is designed for indoor installation, operates in temperatures from -10°C to + 40 °C, and relative humidity up to 75%.

Outdoor installation may damage the device or lead to its malfunction.

Copied

Yes, it is correct. Hub 2 Plus support up to 200 MotionCam motion detectors with a photo verification of alarms feature.

Copied

Currently, connecting Hub 2 Plus to DC 12 V is not supported.

Copied

The hub identifier or its serial number is the first 8 characters under the QR code of the hub.

You can find identifier of the hub under the SmartBracket mount, on the box label, as well as in the hub states in the Ajax application.

ajax hub
Copied

All Ajax detectors and devices can be connected to Hub 2 Plus except another Ajax hubs and ocBridge Plus and uartBridge integration modules.

Copied

Correct operation of Hub 2 Plus is guaranteed at a temperature ranging from -10°C to +40°C and humidity up to 75%.

Mounting Hub 2 Plus inside rooms with a different temperature mode can lead to loss of communication with Ajax devices, and in the worst case — to failure of the device. Note, that the battery life of the hub can be significantly reduced at low temperatures.

Copied

Yes, the Ajax security system can operate when only one of the communication channels is used.

Nevertheless, we recommend connecting all communication channels as one channel may stop functioning. For example, if you run out of balance on your account or due to a malfunction of the operator’s equipment.

Copied

Yes, it is correct. Hub 2 Plus can operate via Ethernet, Wi-Fi, and also use 2 SIM-cards with support for 2G / 3G / LTE.

Supported cellular network standards:

  • 2G (GSM900/DCS1800 (B3/B8))
  • 3G (WCDMA 850/900/2100 (B1/B5/B8))
  • LTE (FDD B1/B3/B5/B7/B8/B20)
Copied

Yes. The built-in battery of Hub 2 Plus provides up to 15 hours of battery life.

When switching to a backup power source, a corresponding notification is sent to the user and the security company.

To connect the hub to portable batteries, use a 6V PSU for Hub 2/Hub 2 Plus/ReX 2.

Copied

Hub 2 Plus uses 4 communication channels for transmission of alarms and events to users and the monitoring station of a security organization: Ethernet (main communication channel), Wi-Fi and two SIM cards with LTE support (backup channels).

If one of the channels is temporarily unavailable, the system switches to the other one automatically and without delay.

Copied

You can install a SIM card of any operator into Hub 2 Plus. Supported cellular network standards:

  • 2G (GSM900/DCS1800 (B3/B8))
  • 3G (WCDMA 850/900/2100 (B1/B5/B8))
  • LTE (FDD B1/B3/B5/B7/B8/B20)

Prior to installing the SIM card into the hub, disable the PIN code request in the settings menu (in order to do this, you need to insert the card into a phone). Furthermore, your mobile account must have a positive balance or bonus megabytes of traffic.

As one of the SIM-cards may stop working for natural reasons (for example, due to the failure on the operator’s side or because of lack of money on the account), we strongly recommend connecting the hub through all possible communication channels.

Copied

It is possible, but only given that the signal level between the hub and devices is not lower than 2-3 points (you can check this in the app). Also, the cellular and Wi-Fi signal must be stable at the installation site (in case these communication channels are connected).

It’s also necessary to fix the hub on the surface with screws. Otherwise, the hub can be easily dismounted, the tamper will not work, and both security company and users will not receive the corresponding notification.

Copied

The communication range between the hub and the device is limited by the radio signal range of the device (indicated in the specifications of the device page on the website and in the User Manual). The maximum communication range with Ajax devices is 2000 meters without obstacles.

Copied

Up to 25 security groups.

Copied
Copied

Up to 200 security system users (regular and PRO).

Copied

You can add up to 200 detectors or Ajax devices to Hub 2 Plus.

Note, that up to 10 sirens can be connected to the hub!

Copied

Hub 2 Plus Jeweller is a security system control panel with alarm photo verification and 4 communication channels support.

Main differences between hubs:

Hub (2G) Jeweller Hub (4G) Jeweller Hub Plus Jeweller Hub 2 (2G) Jeweller Hub 2 (4G) Jeweller Hub 2 Plus Jeweller Hub Hybrid (2G) Hub Hybrid (4G)
Communication technology Jeweller Jeweller Jeweller

Jeweller

Wings

Jeweller

Wings

Jeweller

Wings

Fibra

Jeweller

Wings

Fibra

Jeweller

Wings

Photo verification No No No Yes Yes Yes Yes Yes
Communication channels

2G 1×SIM

Ethernet

4G (LTE) 1×SIM

Ethernet

2G/3G 2×SIM

Ethernet

Wi-Fi

2G 2×SIM

Ethernet

2G/3G/4G(LTE) 2×SIM

Ethernet

2G/3G/4G(LTE) 2×SIM

Ethernet

Wi-Fi

2G 2×SIM

Ethernet

2G/3G/4G(LTE) 2×SIM

Ethernet

Backup battery Up to 15 hours of battery life Up to 15 hours of battery life Up to 16 hours of battery life Up to 16 hours of battery life Up to 14 hours of battery life Up to 15 hours of battery life Up to 60 hours of battery life Up to 60 hours of battery life

You can compare hubs by more features here.

Copied

OS Malevich 2.9 update has added the ability to transfer data from one hub to another without reconfiguring the system, adding users or devices.

To use the function, go to the Data Import menu in the settings of the hub to which you want to transfer data, and follow the on-screen instructions. To transfer data, OS Malevich of both hubs must be 2.9 or higher.

Copied

The firmware version can be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. The firmware version information is located on the status screen at the bottom.
Copied

Featured articles

How to configure a space

How an Ajax system operates in case of a power outage

How to set up the ANSI/SIA CP-01-2019 compliant system

Spelling error report

The following text will be sent to our editors: