Security control panel with alarm photo verification support
The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.
ID at the bottom of the box
ID under the lid
The ID can also be found in the device states in the Ajax app.
menu.It depends on the hub model:
The detector only works with Hub Plus, Hub 2, and Hub 2 Plus. Connection to the Hub is not provided!
You can connect any battery with the operating voltage of 4.2–16 V to the hub using 6V PSU.
We recommend using zinc-air alkaline batteries for extended autonomous operation. Before connecting such a battery, remove the stickers or open the air shutoff valves. If possible, leave the battery with access to the air for up to 2 hours. This will trigger a chemical reaction inside the battery and ensure proper functioning.
Below is a list of recommended batteries with guaranteed compatibility.
List of recommended batteries
| Hub model | Battery model | Battery life * |
| Hub 2 (2G) | Cegasa eZ8 12/600 Cegasa eZ8 9/600 Cegasa eZ8 9/350 Cegasa eZ8 6/600 ISKRA KOMPAKT 960 ISKRA KOMPAKT 700 ISKRA KOMPAKT 480 ISKRA KOMPAKT 360 Masterbattery MC-ZA960 |
up to 26 months up to 18 months up to 10 months up to 14 months up to 19 months up to 30 months up to 9 months up to 7 months up to 22 months |
| Hub 2 Plus | Cegasa eZ8 12/600 Cegasa eZ8 9/600 Cegasa eZ8 9/350 Cegasa eZ8 6/600 ISKRA KOMPAKT 960 ISKRA KOMPAKT 700 ISKRA KOMPAKT 360 Masterbattery MC-ZA960 |
up to 14 months up to 11 months up to 6 months up to 8 months up to 12 months up to 17 months up to 4 months up to 11 months |
* The battery lifetime was calculated with Jeweller’s default settings (hub–detector polling interval of 36 seconds), average temperature of 25℃, and 4 detectors connected to the hub.
If you want to use another battery, you can calculate the approximate time by this link.
Hubs can only work with one power supply: standard or alternative (6V PSU or 12V PSU).
With 6V PSU the hub can run on an external battery for years — without being connected to the facility’s electric grid — and be ready to protect run-down or empty premises, as well as buildings under construction against burglars, vandals and unauthorized occupants.
12V PSU is used to connect the hub to the low-voltage network of a car, trailer, yacht or to power it from an external battery/power supply.
Replace the standard 110/230V power supply unit with the 6V PSU.
No. The hub is designed for indoor installation, operates in temperatures from -10°C to + 40 °C, and relative humidity up to 75%.
Outdoor installation may damage the device or lead to its malfunction.
Yes, it is correct. Hub 2 Plus support up to 200 MotionCam motion detectors with a photo verification of alarms feature.
Currently, connecting Hub 2 Plus to DC 12 V is not supported.
The hub identifier or its serial number is the first 8 characters under the QR code of the hub.
You can find identifier of the hub under the SmartBracket mount, on the box label, as well as in the hub states in the Ajax application.
All Ajax detectors and devices can be connected to Hub 2 Plus except another Ajax hubs and ocBridge Plus and uartBridge integration modules.
Correct operation of Hub 2 Plus is guaranteed at a temperature ranging from -10°C to +40°C and humidity up to 75%.
Mounting Hub 2 Plus inside rooms with a different temperature mode can lead to loss of communication with Ajax devices, and in the worst case — to failure of the device. Note, that the battery life of the hub can be significantly reduced at low temperatures.
Yes, the Ajax security system can operate when only one of the communication channels is used.
Nevertheless, we recommend connecting all communication channels as one channel may stop functioning. For example, if you run out of balance on your account or due to a malfunction of the operator’s equipment.
Yes, it is correct. Hub 2 Plus can operate via Ethernet, Wi-Fi, and also use 2 SIM-cards with support for 2G / 3G / LTE.
Supported cellular network standards:
Yes. The built-in battery of Hub 2 Plus provides up to 15 hours of battery life.
In the case of switching to a backup power source, a corresponding notification is sent to the user and the security company.
To connect the hub to portable batteries, use a 6V PSU power supply unit.
Hub 2 Plus uses 4 communication channels for transmission of alarms and events to users and the monitoring station of a security organization: Ethernet (main communication channel), Wi-Fi and two SIM cards with LTE support (backup channels).
If one of the channels is temporarily unavailable, the system switches to the other one automatically and without delay.
You can install a SIM card of any operator into Hub 2 Plus. Supported cellular network standards:
Prior to installing the SIM card into the hub, disable the PIN code request in the settings menu (in order to do this, you need to insert the card into a phone). Furthermore, your mobile account must have a positive balance or bonus megabytes of traffic.
As one of the SIM-cards may stop working for natural reasons (for example, due to the failure on the operator’s side or because of lack of money on the account), we strongly recommend connecting the hub through all possible communication channels.
It is possible, but only given that the signal level between the hub and devices is not lower than 2-3 points (you can check this in the app). Also, the cellular and Wi-Fi signal must be stable at the installation site (in case these communication channels are connected).
It’s also necessary to fix the hub on the surface with screws. Otherwise, the hub can be easily dismounted, the tamper will not work, and both security company and users will not receive the corresponding notification.
The communication range between the hub and the device is limited by the radio signal range of the device (indicated in the specifications of the device page on the website and in the User Manual). The maximum communication range with Ajax devices is 2000 meters without obstacles.
Up to 25 security groups.
Up to 100 cameras or DVRs.
Up to 200 security system users (regular and PRO).
You can add up to 200 detectors or Ajax devices to Hub 2 Plus.
Note, that up to 10 sirens can be connected to the hub!
Hub 2 Plus is a security system control panel with alarm photo verification and 4 communication channels support.
| Hub | Hub Plus | Hub 2 | Hub 2 Plus | |
| Devices | up to 100 | up to 150 | up to 100 | up to 200 |
| Cameras and DVRs | up to 10 | up to 50 | up to 25 | up to 100 |
| Users | up to 50 | up to 99 | up to 50 | up to 200 |
| Groups | up to 9 | up to 25 | up to 9 | up to 25 |
| Backup battery | up to 15 hours of battery life | up to 16 hours of battery life | up to 16 hours of battery life | up to 15 hours of battery life |
| Support of detectors featuring photo verification of alarms | No | No | Yes | Yes |
| Communication channels |
2G 1×SIM Ethernet |
2G/3G 2×SIM Ethernet Wi-Fi |
2G 2×SIM Ethernet |
2G/3G/LTE 2×SIM Ethernet Wi-Fi |
OS Malevich 2.9 update has added the ability to transfer data from one hub to another without reconfiguring the system, adding users or devices.
To use the function, go to the Data Import menu in the settings of the hub to which you want to transfer data, and follow the on-screen instructions. To transfer data, OS Malevich of both hubs must be 2.9 or higher.
The firmware version can be found in the device states in the Ajax app.
menu.
