Hub Plus User manual

Avatar is a customized title image for Ajax system. It is displayed in the hub selection menu and helps to identify the required object.

To change or set an avatar, click on the camera icon and set up the desired picture.

Hub name. Is displayed in the SMS and push notification text. The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.

To change it, click on the pencil icon and enter the desired hub name.

In this category of settings, you can invite and delete users, edit their rights, and define how the security system notifies users about events and alarms.

To change the settings for a specific user, click on their username in the list of active users.

User Settings

User Role — selecting the level of access to the system management and configuring: Admin or User.

Privacy Settings Management — when enabled, the user can control other users’ access to surveillance camerasand DVRs.

Permissions — this setting allows you selectively grant access to manage:

• System security modes.
• Pressing the panic button in the Ajax app.
• Automation devices.
• Chime feature.

Privacy

The category is available for those users who have the right to manage privacy settings. The settings apply to the surveillance cameras, and DVRs integrated into the system.

Permissions

Users — setting up access levels to surveillance cameras and DVRs for system users.

Installers — setting up access levels to surveillance cameras and DVRs for professional installers.

Ethernet — settings for wired Internet connection.

• Ethernet — allows you to enable and disable Ethernet on the hub
• DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static
• IP Address — hub IP Address
• Subnet mask — subnet mask in which the hub operates
• Router — gateway used by the hub
• DNS — DNS of the hub

Wi-Fi — settings for Wi-Fi Internet connection. The general list displays all networks available to the hub.

• Wi-Fi — allows you to enable and disable Wi-Fi on the hub. After pressing the [i] button, the network settings are opened:
  • DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static
  • IP Address — hub IP Address
  • Subnet mask — subnet mask in which the hub operates
  • Router — gateway used by the hub
  • DNS — DNS of the hub
  • Forget this network — after pressing, the hub deletes the network settings and no longer connects to it

GSM — enabling/disabling cellular communication, configuring connections, and checking account.

• Cellular Data — disables and enables SIM cards on the hub
• Roaming — if it is activated, the SIM cards installed in the hub can work in roaming
• Ignore network registration error — when this setting is activated, the hub ignores errors when trying to connect via a SIM card. Activate this option if the SIM card cannot connect to the network
• Disable Ping Before Connecting — when this setting is activated, the hub ignores operator communication errors. Activate this option if the SIM card cannot connect to the network
• SIM card 1 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings
• SIM card 2 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings

SIM card settings

Connection settings

• APN, User name, and Password — settings for connecting to the Internet via a SIM card. To find out the settings of your cellular operator, contact your provider’s support service.

Mobile data usage

• Incoming — the amount of data received by the hub. Displayed in KB or MB.
• Outgoing — the amount of data sent by the hub. Displayed in KB or MB.

Reset statistics — resets statistics on incoming and outgoing traffic.

Check balance

• USSD code — enter the code that is used to check the balance in this field. For example, *111#. After that, click Check balance to send a request. The result will be displayed under the button.

Geofence — configuring reminders for arming/disarming the security system when crossing a specified area. The user location is determined using the smartphone GPS module.

Setting up keypad passwords for people who are not registered in the system.

With the OS Malevich 2.13.1 update, we have also added the ability to create a password for people who are not connected to the hub. This is convenient, for example, to provide a cleaning company with access to security management. Knowing the access code, you just need to enter it on the Ajax keypad to arm or disarm the system.

To set up an access code for an unregistered person in the system

1. Press Add code.
2. Set up Username and Access Code.
3. Press Add.

If you want to set up a duress code, change an access code, settings for access to groups, Night mode, code ID, temporarily disable or delete this code, select it in the list and make changes.

Set the requirements for the length of passcodes that are used for users’ authorization and access to the system. You can select Flexible (4 to 6 symbols) option or define the fixed code length: 4 symbols, 5 symbols, or 6 symbols.

Groups — group mode configuration. This allows you to:

• Manage the security modes for separate premises or groups of detectors.
  For example, the office is armed while the cleaner works in the kitchen.
• Delimit access to control of security modes.
  For example, the marketing department employees do not have access to the law office.

Security Schedule — arming/disarming the security system by the schedule.

Detection Zone Test — running the detection zone test for the connected detectors. The test determines the sufficient distance for the detectors to register alarms.

Jeweller — configuring the hub-detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected.

• Detector Ping Interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default)
• Number of undelivered packets to determine connection failure — a counter of undelivered packets (8 packets by default).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

The shorter ping interval (in seconds) means faster delivery of the events between the hub and the connected devices; however, a short ping interval reduces the battery life. At the same time, alarms are transmitted immediately regardless of the ping interval.

We do not recommend reducing the default settings of the ping period and interval.

Note that the interval limits the maximum number of connected devices:

Service is a group of hub service settings. These are divided into 2 groups: general settings and advanced settings.

General settings

Time Zone

Selecting the time zone in which the hub operates. It is used for scenarios by schedule. Therefore, before creating scenarios, set the correct time zone.

LED Brightness

Adjustment of the hub logo LED backlight brightness . Set in the range of 1 to 10. The default value is 10.

Firmware update

The menu contains the hub firmware update settings.

• Firmware auto-update configures automatic OS Malevich updates (enabled by default):
  • If enabled, the firmware is automatically updated when a new version is available. The system should be disarmed, and external power should be connected to the hub.
  • If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.
• Check for new version allows manually checking and installing firmware updates when available or assigned to the hub. This option is available only when the Firmware auto-update setting is enabled.

Hub System Logging

The setting allows you to select the transmission channel for the hub logs or disable their recording:

• Ethernet
• Wi-Fi
• Disable — logging is disabled

Advanced settings

The list of advanced hub settings depends on the type of application: standard or PRO.

PD 6662 Setting Wizard

Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.

Server Connection

The menu contains settings for communication between the hub and the Ajax Cloud:

• Hub-Server Polling Interval, sec. Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.
• Delay of Server Connection Failure Alarm, sec. It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss. It is activated after 3 unsuccessful hub-server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.

The time to generate a message regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:

(Ping interval * 3) + Time filter

With the default settings, Ajax Cloud reports the hub loss in 8 minutes:

(60 s * 3) + 300 s = 8 min

• Receive events of server connection loss without alarm. Ajax apps can notify about the hub-server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
• Notify of connection loss over channels. Ajax system can notify both the users and the security company about the loss of connection even via one of the connection channels.

In this menu, you can choose the connection loss of which channels will be reported by the system, as well as the delay for sending such notifications:

• • Ethernet
  • Cellular
  • Wi-Fi
• Loss Notification Delay, min — time of the delay before sending the notification about loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.

The time of sending a notification about the loss of connection via one of the communication channels is calculated with the formula:

(Polling interval * 4) + Time filter + Loss Notification delay

Sounds and Alerts

The menu contains three groups settings: siren activation parameters,siren after-alarm indication and beep with keypad activation parameters.

Siren activation parameters

If lid of hub or any detector is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open.

If in-app panic button is pressed. When the function is active, the hub activates the connected sirens if the panic button was pressed in the Ajax app.

Settings of siren after-alarm indication

The siren can inform about triggering in armed system by means of LED indication. Thanks to this feature, system users and passing security companies patrols can see that the system was triggered.

Beep with keypad activation parameters

The keyboards connected to the hub will emit an audible sound to inform of malfunctions. To activate the sound notifications enable toggles: If any device is offline and If the battery of any device is low.

Battery Power Saver

The Save hub backup battery charge setting allows for extending the backup battery life when an external power supply is unavailable. When this setting is enabled, the hub switches to standby mode once it loses the external power supply.

To save the backup battery charge, the hub disables its connection channels (cellular network, Ethernet, Wi-Fi) when it switches to standby mode. Therefore, the hub in standby mode is not connected to Ajax Cloud and CMS until any system event occurs. In Ajax apps, the hub and devices added to it will be greyed out and unavailable for configuration or control; the hub will be in the Saving Mode state, and devices added to it will be Offline.

The standby mode doesn’t affect the system operation. Any detector triggering activates the hub for a specified time to transmit the event to users and CMS. During standby mode, the hub LED flashes red every 30 seconds, and the LED brightness is decreased to the minimum.

Enable Save hub backup battery charge to configure the hub operation time:

The Battery Power Saver feature allows for extending the backup battery life of Hub Plus Jeweller up to 60 hours. This duration depends on system configuration and the number of devices added to the hub.

Note: if your system includes at least one range extender added to the hub via Ethernet, the hub will not switch to standby mode. This is necessary to keep the connection with devices added via the range extender.

Fire Detectors Settings

Settings menu of Ajax fire detectors. Allows configuring interconnected FireProtect alarms of fire detectors.

The feature is recommended by European fire standards, which require, in the event of a fire, a warning signal power of at least 85 dB at 3 meters from the sound source. Such sound power wakes up even a soundly sleeping person during a fire. And you can quickly disable triggered fire detectors using the Ajax app, Button, or KeyPad/KeyPad Plus.

System Integrity Check

The System integrity check is a parameter that is responsible for checking the status of all security detectors and devices before arming. Checking is disabled by default.

Alarm Confirmation

Alarm confirmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a specified period of time. By responding to confirmed alarms only, the security company and the police reduce the number of visits on false alarms.

Restoration After Alarm

The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restore are defined when configuring the function.

The function eliminates situations when the user arms the system with detectors that generate false alarms.

Arming/Disarming Process

The first Compliance with Standard option allows selecting a specific standard to set the security system according to existing requirements. Once you select the required standard, the menu will show the appropriate arming/disarming settings below. The following standards are available:

• EN 50131 — European standard for intrusion and hold-up alarm systems, which also describes the security grades concept.
• PD 6662 — British standard for intrusion and hold-up alarm systems, aimed to reduce the number of unconfirmed alarms and ensure police reaction only to real threats.
• ANSI/SIA CP-01-2019 — American standard for security systems that regulates features and requirements to reduce false alarms caused by users or equipment.

EN 50131

Once EN 50131 is selected, the following setting allows you to enable Two-Stage Arming and set Alarm Transmission Delay for the security system disarming process.

PD 6662

Once PD 6662 is selected, the menu shows the number of arming/disarming settings that allow configuring the system to comply with standard requirements.

Use the corresponding step-by-step guide in the Ajax PRO app for a quick and convenient system setup according to PD 6662. Go to Hub → Settings → Service → PD 6662 Setting Wizard and follow the app prompts.

ANSI/SIA CP-01-2019

Once ANSI/SIA CP-01-2019 is selected, you can configure Exit Time Restart and Unvacated Premises for the arming settings. For the disarming settings, you can select what devices should make an annunciation on Alarm Cancellation or Alarm Abort and adjust the Alarm Abort Window timeout.

Also, this standard requires enabling a number of features for the system, such as Delay When Entering/Leaving, cross zoning*, Devices Auto Deactivation, and system testing. These features are configured in the hub and certain device settings.

* The cross zoning functionality will be available in the next OS Malevich updates.

Devices Auto Deactivation

The Ajax system can ignore alarms or other events of devices without removing them from the system. Under certain settings, notifications about events of a specific device will not be sent to the CMS and security system users.

There are two types of Devices Auto Deactivation: by the timer and by the number of alarms.

It is also possible to manually disable a specific device. Learn more about deactivating devices manually here.

LED Indication

In this menu, you can select the system states and events that the hub’s LED indicators will display. One of two functions can be chosen:

• Hub-Server Connection — hub’s LEDs display if hub is connected to the power supply and the Internet.
• British Disco — hub’s LEDs display information about system alerts and malfunctions, security mode change and delays when entering/leaving.

Monitoring Station — the settings for direct connection to the security company’s central monitoring station. Parameters are set by security company engineers. Keep in mind that events and alarms can be sent to the central monitoring station of the security company even without these settings.

• Protocol — the choice of the protocol used by the hub to send alarms to the central monitoring station of the security company via a direct connection. Available protocols: Ajax Translator (Contact-ID) and SIA.
• Connect on demand. Enable this option if you need to connect to the CMS (Central Monitoring Station) only when transmitting an event. If the option is disabled, the connection is maintained continuously. The option is available only for the SIA protocol.
• Object number — the number of an object in the monitoring station (hub).

Primary IP address

• IP address and Port are settings of the primary IP address and port of the security company server to which events and alarms are sent.

Secondary IP address

• IP address and Port are settings of the secondary IP address and port of the security company server to which events and alarms are sent.

Alarm sending channels

In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub Plus can send alarms and events to the central monitoring station via Ethernet, UMTS, and Wi-Fi. We recommend that you use all communication channels at once — this will increase the transmission reliability and secure against failures on the telecom operators’ side.

• Ethernet — enables event and alarm transmission via Ethernet.
• GSM — enables event and alarm transmission via the mobile Internet.
• Wi-Fi — enables event and alarm transmission via Wi-Fi.
• Periodic Test Report — if enabled, the hub sends test reports with a given period to the CMS (Central Monitoring Station) for additional monitoring of object connection.
• Monitoring Station Ping Interval — sets the period for sending test messages: from 1 minute to 24 hours.

Encryption

Event transmission encryption settings in the SIA protocol. AES 128-bit encryption is used.

• Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted.
• Encryption key — encryption key of transmitted events and alarms. Must match the value on the Central Monitoring Station.

Panic button coordinates

• Send coordinates — if enabled, the pressing of a panic button in the app sends the coordinates of the device on which the app is installed and panic button is pressed, to the central monitoring station.

Alarm Restore on ARC

The setting allows you to select when the alarm restore event will be sent to the CMS: immediately/upon detector restore (by default) or upon disarming.

Installers — PRO users settings (installers and representatives of security companies) of the security system. Determine who has access to your security system, the rights that are granted to PRO users, and how the security system notifies them about the events.

Security companies — a list of security companies in your area. The region is determined by the GPS data or the regional settings of your smartphone.

User Guide — opens the Hub Plus user guide.

Data Import — a menu for automatical transferring devices and settings from another hub. Keep in mind that you are in the settings of the hub on which you want to import data.

Learn more about data import

Unpair hub — removes your account from the hub. Regardless of this, all the settings and connected detectors remain saved.