FAQ

The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.

ID at the bottom of the box

ID under the lid

The ID can also be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. Device ID information is located at the bottom of the status screen.
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Two types of scenarios can be bound to SpaceControl, KeyPad Plus or KeyPad:

  1. by alarm;
  2. reaction to arming/disarming.

If you choose scenario by alarm, an automation device (Relay, WallSwitch or Socket) will be triggered by pressing SpaceControl or KeyPad panic button.

Also, the automation device can respond to arming/disarming using SpaceControl or KeyPad. However, in this case, the device will also respond to automatic arming/disarming according to the schedule or using the app. In this type of scenario, the determining factor will be the system status, not the control device.

Learn more: How to create and configure a scenario in the Ajax security system

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Button operates in two modes: as a panic button and as a control button. In the panic button mode, pressing the Button raises an alarm, which, in turn, can trigger a scenario. In the control button mode, the Button controls automation devices by long or short pressing, without raising an alarm.

To change the Button operation mode:

  1. Open the Ajax app and go to the Devices tab.
  2. Select Button in the list of devices and go to settings by clicking on the gear icon .
  3. Select the needed mode (Panic or Control) in the Operating mode section.

Learn more: How to create and configure a scenario in the Ajax security system

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Without obstacles, the communication range between the hub and the device is up to 1,300 meters.

If key fob commands are not delivered to the security system, relocate the hub to minimize obstacles between the hub and the key fob.

If the key fob range is insufficient after relocation, use a security system radio signal range extenders

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The QR code is on the lid of the key fob box. If you don’t have the box at hand, disassemble the key fob, separating the halves of the body via a thin flat object. You will find another QR code inside.

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When using SpaceControl with Ajax hub, you can disable only the panic button. To disable the panic button:

To disable the alarm button:

  1. Go to the SpaceControls settings.
  2. Disable the panic button with toggle.

Reassignment of the SpaceControl buttons is not provided. It is possible to adjust buttons’ settings to control the third-party central unit when SpaceControl is connected to it via ocBridge Plus.

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You can’t assign the key fob to the several hubs. It can only work with one device it was assigned last.

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Yes, you can. The keyfob is compatible with wired and wireless systems using Ajax ocBridge Plus or Ajax uartBridge.

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The duress code allows for simulating an alarm shutdown. In this case, you won’t be given away by the Ajax application and sirens installed at the facility, and the security company and other security system users will be warned about the incident.

Alarm special features when entering the duress code:

  • The security company’s Central Monitoring Station (CMS) will receive a “disarming under duress” alarm event. The response unit responds accordingly after arriving at the facility.
  • All users of your hub receive notifications of security system disarming, where the disarming icon (torn circle on the user icon) will be red.

If the security system is disarmed using the duress code by mistake, contact the Central Monitoring Station (CMS)

The duress code can be set in the user settings:

  1. HubSettings UsersYour profile settings User passcode
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Available in hubs with firmware version OS Malevich 2.6 or later

Each user sets a personal password individually in their profile settings (HubSettings UsersYour profile settings ).

After choosing a personal password, it is necessary to enter the following in order to arm a specific group:

  • User identifier * Personal password * Group identifier → Arming button

The user identifier is available in the profile settings

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Available in hubs with firmware version OS Malevich 2.6 or later

In order to assign the keypad to a group:

  1. Go to the keypad settings (KeypadSettings )
  2. Select the required group in the Arming/Disarming permission menu.

After this, the keypad will control arming/disarming only for the selected group.

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Tamper is a miniature button on the device board. It reports an alarm in case of opening the device enclosure, removing the device from the mounting plate, or detaching it from the surface.

The tamper status is displayed in Ajax apps, in the Enclosure section in the states of each device. When the body status is Open, a fault symbol appears on the device icon.

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By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.

To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Ping interval * (number of undelivered packets + 1 correction packet).

Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.

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The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.

The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.

The loop (zone) number is available in the states of each device in the Ajax app:

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The firmware version can be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. The firmware version information is located on the status screen at the bottom.
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Go to the Device tab , select the device you want to check.

ajax security system application
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