Account

On types of user accounts in the Ajax security system and their rights

FAQ

You cannot delete an account if this is the company owner’s or the company employee’s account in the PRO Desktop app. An employee’s account can be unlinked from the company by the company owner or another employee with such rights. It is not possible to delete a company owner account. You can view the list of companies to which the account is linked in the PRO Desktop app, in the Profile settings, Companies & Roles section.

To delete an account, in the PRO Desktop app:

  1. Click on your account avatar in the upper right corner of the screen. Select Profile Settings.
  2. Select General.
  3. Find and click the Delete Account button and confirm the action by clicking Yes, Delete.
  4. If your account is the company owner’s or employee’s account in the PRO Desktop app, you will see a list of companies to which your account is linked. You will not be able to delete your account until you unlink your account from these companies.

  5. If your account is linked to the hubs, a screen will open with a list of such hubs. Click the Next button. Please note that you will not have access to these hubs after deleting your account.
  6. Confirm account deletion by entering two verification codes. Codes will be sent to the phone number and email linked to the account.
  7. Click the Delete Account button and wait a few seconds. After the process is completed, a message on the screen indicates that the account has been successfully deleted.

You cannot cancel deleting your account after step No.6.

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You cannot delete an account if this is the company owner’s or the company employee’s account in the PRO Desktop app. An employee’s account can be unlinked from the company by the company owner or another employee with such rights. It is not possible to delete a company owner account. You can view the list of companies to which the account is linked in the PRO Desktop app, in the Profile settings, Companies & Roles section.

To delete an account, in the Ajax PRO mobile app:

    1. Click on the menu icon . Select App Settings.
    2. Select Edit Account.
    3. At the bottom of the screen, click Delete Account and confirm the action by clicking Yes, Delete.

      If your account is the company owner’s or employee’s account in the PRO Desktop app, you will see a list of companies to which your account is linked. You will not be able to delete your account until you unlink your account from these companies.

    4. If your account is linked to the hubs, a screen will open with a list of such hubs. Click the Next button. Please note that you will not have access to these hubs after deleting your account.
    5. Confirm account deletion by entering two verification codes. Codes will be sent to the phone number and email linked to the account.
    6. Click the Delete Account button and wait a few seconds. After the process is completed, a message on the screen indicates that the account has been successfully deleted.

You cannot cancel deleting your account after step No.6.

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To delete an account, in the Ajax Security System mobile app:

  1. Click on the menu icon . Select App Settings.
  2. Select Edit Account.
  3. At the bottom of the screen, click Delete Account and confirm the action by clicking Yes, Delete.
  4. If your account is linked to the hubs, a screen will open with a list of such hubs. Click the Next button. Please note that you will not have access to these hubs after deleting your account.
  5. Confirm account deletion by entering two verification codes. Codes will be sent to the phone number and email linked to the account.
  6. Click the Delete Account button and wait a few seconds. After the process is completed, a message on the screen indicates that the account has been successfully deleted.

You cannot cancel deleting your account after step No.6.

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To create the Ajax PRO account:

  1. Install and open the Ajax PRO app.
  2. Click Create Account.
    ajax account
  3. Fill in all the fields, accept the terms of the End User Agreement, and click Create Account. Note that you can only register one account per in the Ajax PRO app per one email or phone number.
    ajax account
  4. You will receive two verification codes: one by SMS and one by email. Enter them to the appropriate fields and click Send. Do not pass these codes to third parties.

    If you haven’t received any of these codes, click “haven’t received code yet?”, enter the email and phone number again – you will be called back from the phone number, the last three digits of which you will need to enter along with the code received on the email.
    If these steps didn’t help, please contact Support.

    create ajax account
  5. Log in to your Ajax account using your email and password.
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Make sure you have the latest Ajax app version before logging in to your account.

1. Open Ajax app and click Log in.

2. Enter email and password.

3. Go to the authenticator app with an Ajax entry and copy the code.

The code is valid for 30 seconds!

4. Paste the code in Ajax app and press Verify.

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If you find unauthorized activity in your account:

1. Terminate all of her sessions on other devices.

Open the app and go to the main menu by clicking on the icon in the upper left corner – go to the Account menu — select Sessions — click Terminate all other sessions.

2. Change your account password.

Open the app and go to the main menu by clicking on the icon in the upper left corner – go to the Account menu — select Edit account — tap on the Password field.

The new password must contain uppercase and lowercase letters, numbers, and symbols.

3. Enable two-factor authentication.

Open the app and go to the main menu by clicking on the icon in the upper left corner — go to the Account menu – select Two-factor authentication.

If you do not have access to your account or have difficulties with the tools to protect it, please contact the Support Service.

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To log out from the Ajax app account on another device, go to your account settings.

Open the app and go to the main menu by clicking on the icon in the upper left corner — go to AccountSessions — choose Terminate session or Terminate all other sessions.

secure ajax account
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You can check your Ajax account sessions in the account settings.

Open the app and go to the main menu by clicking on the icon in the upper left corner — go to AccountSessions.

mobile app ajax
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Two-factor authentication can be enabled in the account settings.

Open the app and go to the main menu by clicking on the icon in the upper left corner — go to Account protection — select Two-factor authentication.

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Two-factor authentication is supported by the following apps:

  • Ajax Security System 13.0 and later for iOS
  • Ajax Security System 5.0 and later for Android
  • Ajax PRO 13.0 and later for iOS
  • Ajax PRO 5.0 and later for Android
  • Ajax PRO Desktop 2.5 and later for Windows and macOS
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To create the Ajax account:

  1. Install and open the Ajax Security System app.
  2. Click Create Account.
    create ajax account
  3. Fill in all the fields, accept the terms of the End User Agreement, and click Create Account. Note that you can only register one account per in the Ajax Security System app per one email or phone number).
    create ajax account
  4. You will receive two verification codes: one by SMS and one by email. Enter them to the appropriate fields and click Send. Do not pass these codes to third parties.

    If you haven’t received any of these codes, click “haven’t received code yet?”, enter the email and phone number again — you will be called back from the phone number, the last three digits of which you will need to enter along with the code received on the email.
    If these steps didn’t help, please contact Support.

    create ajax account
  5. Log in to your Ajax account using your email and password.
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Most likely, several users are receiving SMS alerts. For example, if three people receive SMS alerts, then each notification is sent out three times.

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The user identifier is a unique number which is assigned by the hub to the specific user being added.

If the user has several hubs, they will be assigned their own unique number in each hub

Your own user identifier can be found in the profile settings (Hub → Settings User settings ).

Your identifier and combinations for using the keypad personal password are displayed in the settings menu.

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In order to change the password in the Ajax app:

  1. Click Log in and then Forgot password.
  2. Specify email or select the country and enter the phone number associated with the account that you are trying to restore access to. Click Next.
  3. Enter the codes received by SMS and email. In order to restore access to your account, you must enter both codes.
  4. Enter the new password in the appropriate fields and click Send.
  5. Sign in using your new password.

If you do not have access to the email or phone number linked to your account, contact the support team

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Select Hub in the APP, and go to settings . Under the Users tab, select the user who wants SMS alerts. Go to that user’s settings and activate SMS.

ajax security system application

Please note that SMS may attract additional costs depending on the terms of the tariff plan.

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  1. Open the Ajax app.
  2. Select the hub if you have several or use a PRO app.
  3. Go to the Devices menu.
  4. Select the hub from the list of devices.
  5. Go to the hub settings by clicking on the icon .
  6. Go to Users.
  7. Click the Send Invites button.
  8. Manually enter the email address of the person you want to invite to the hub or select a person from your contacts by clicking the button.
  9. Click Continue and confirm the action by clicking Send.

An invitation to control the system is sent to the specified email address. If the email user has an Ajax account, the hub will automatically appear in the user’s app. The Users menu displays such a person in the Active Users section.

If the user does not have an account, they must install the Ajax app for iOS or Android and use the email address provided when registering. In the Users menu, such a person will appear in the Pending Invites section.

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  1. Open the Ajax app and click on the menu icon in the upper left corner of the screen.
  2. Select Account.
  3. Then click Edit Account.
mobile app ajax
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