iOS app

On controlling your security system with an iPhone

FAQ

When hub loses the connection with the server, Ajax apps can notify the users using a standard push-notification sound or a siren sound (enabled by default).

To disable the siren sound when hub loses the connection with the server in the Ajax app:

  1. Go to Service settings of the hub (Device Hub  Settings Service).
  2. Enable the option Disable alerts when the connection with the server is lost.
ajax alarm

We would like to recommend you to activate SMS and calls in case of alarms. SMS and calls can be activated in User settings (Ajax app Devices Hub Settings Users User Settings ).

To delete a group:

  1. Go to group settings (Hub Settings Groups).
  2. Select the group, move all devices to other groups.
  3. After there are no sensors and devices left in the group, you can delete it by the group settings .

At the moment, it is impossible to delete all groups from the hub. To completely remove all groups, the hub must be returned to the factory settings!

To disable the group mode, go to groups settings (Hub Settings Groups) and deactivate the group mode.

The ID of the group is a number of the group, which is necessary for arm separate groups from the keyboard.

The group number (ID) is displayed in the group settings (Hub Settings Groups)

In hubs with the firmware version OS Malevich 2.6 and latest hub administrator can limit the user’s access to the following functionality:

  • Night mode activation (perimeter security)
  • Panic Button
  • View cameras
  • Turning on/off automation devices
  • View devices and rooms
  • View notifications

All these settings you can find in the user’s settings (Hub Users User settings ).

The rights to the group, viewing notifications, devices and rooms can only be removed from the user account!

The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).

If the main IP address is not available, the hub uses the second IP address to send events.

The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.

ajax mobile app

When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.

You need to click on the Number field, enter the balance check USSD code (available from the mobile phone service provider).

After entering the number, click “Check balance”. It takes about a minute to complete the request. After the query is executed, you will see the status of the SIM card account.

At the moment, management is implemented on the following platforms:

It is possible. In the Ajax Security System application, on average, you can add up to 50 Hubs. Such an amount can withstand the average user’s smartphone, the number of the attached Hubs is not limited and depends only on the phone characteristics.

However, we do not recommend using the Ajax Security System application to monitor a large number of objects, for these purposes there is a solution for professional installers, Ajax PRO: Tool For Engineers.

Select Hub in the APP, and go to settings . Under the Users tab, select the user who wants SMS alerts. Go to that user’s settings and activate SMS.

ajax security system application

Please note that SMS may attract additional costs depending on the terms of the tariff plan.

Create a new user account at Ajax app. Select Users in the Hub settings. Choose Send Invite Code and enter the login (the e-mail address) of the new user.

Ajax mobil applications

Go to the Device tab , select the device you want to check.

ajax security system application

 

Click on the menu icon in the upper left corner and select Account. Then click Edit Account.

 

Click on the menu icon in the upper left corner of the APP and select Report Problem.

Select the log session from the list. Be sure to describe the problem and specify when it occurred.

APP information can be found in the lower right corner, under the Control tab .

Ajax mobil applications for ios

The iOS app is available to download for free in the App Store.

9.1 or higher. Compatible with iPhone, iPad and iPod touch.

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