Socket

With OS Malevich 2.9 update, temporary deactivation of devices without removing them from the system has become available. Deactivation may be necessary if the device is incorrectly installed or configured, loses connection with hub, or is defective.

To deactivate a device, go to its settings (Ajax app → Devices tab → select the device you need → Settings → Temporary Deactivation).

By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.

To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Ping interval * (number of undelivered packets + 1 correction packet).

Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.

The loop (zone) number is required to add a guarded facility to the CMS along with descriptions of all devices connected to the hub.

The loop (zone) number is available in the settings after activating the group mode in the Ajax application:

Having selected a group, you will see a list of its devices. Each device has a Device No. (or DeviceIndex in Ajax PRO Desktop) that corresponds to the loop (zone) number. A number is assigned when a device is attached to the Hub. The first added device has the first loop (zone) number.

After a device or a detector is removed, its number will be assigned to the next added device. However, the numbering of other devices will not change.

How to find out the device identifier (ID)

The identifier (ID or serial number) of the device can be found out in the Ajax app or on the box of the device.

How to find out the identifier on the box

Each package contains two device IDs: at the bottom of the box and under the lid.

ID at the bottom of the box

ID under the lid

How to find out the ID in an Ajax app

1. Sign in to the Ajax app.
2. Select the required hub from the list if you have several of them or if you are using a PRO app.
3. Go to the Devices menu.
4. Select a device from the list. Device ID information is located at the bottom of the status screen.

How to find out the device firmware version

The firmware version of the device can be found in the Ajax apps. In order to obtain it:

1. Sign in to the Ajax app.
2. Select the required hub from the list if you have several of them or if you are using a PRO app.
3. Go to the Devices menu.
4. Select a device from the list. The firmware version information is located on the status screen at the bottom.

Go to the Device tab , select the device you want to check.