KeyPad Plus

Wireless touch keypad for managing the Ajax security system with protected contactless cards and key fobs

FAQ

The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.

ID at the bottom of the box

ID under the lid

The ID can also be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. Device ID information is located at the bottom of the status screen.
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KeyPad Plus can work with Tag key fobs, Pass cards, and third-party devices that use DESFire® protocol.

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To bind KeyPad Plus to a group:

  1. Activate group mode in the Ajax app.
  2. Select a group in the Group Management field in the keypad settings (Devices → KeyPad Plus → Settings ).

Learn more

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To increase the radio communication range of your KeyPad Plus, use the radio signal range extenders.

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With OS Malevich 2.9 update, temporary deactivation of devices without removing them from the system has become available.

Deactivation may be necessary if the device is incorrectly installed or configured, loses connection with the hub, or has failed.

To temporarily deactivate a device, in the Ajax app:

  • Select a hub if you have several of them or if you are using the PRO app.
  • Go to the Devices menu.
  • Select the device from the list.
  • Go to its Settings .
  • Select the type of temporary deactivation:
    • Entirely — the device does not execute system commands or run automation scenarios, and the system ignores device alarms and other notifications.
    • Lid only — the system ignores the notifications on the detector’s tamper button triggering.
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The duress code allows for simulating an alarm shutdown. In this case, you won’t be given away by the Ajax application and sirens installed at the facility, and the security company and other security system users will be warned about the incident.

Alarm special features when entering the duress code:

  • The security company’s Central Monitoring Station (CMS) will receive a “disarming under duress” alarm event. The response unit responds accordingly after arriving at the facility.
  • All users of your hub receive notifications of security system disarming, where the disarming icon (torn circle on the user icon) will be red.

If the security system is disarmed using the duress code by mistake, contact the Central Monitoring Station (CMS)

The duress code can be set in the user settings:

  1. HubSettings UsersYour profile settings User passcode
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Available in hubs with firmware version OS Malevich 2.6 or later

Each user sets a personal password individually in their profile settings (HubSettings UsersYour profile settings ).

After choosing a personal password, it is necessary to enter the following in order to arm a specific group:

  • User identifier * Personal password * Group identifier → Arming button

The user identifier is available in the profile settings

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Available in hubs with firmware version OS Malevich 2.6 or later

In order to assign the keypad to a group:

  1. Go to the keypad settings (KeypadSettings )
  2. Select the required group in the Arming/Disarming permission menu.

After this, the keypad will control arming/disarming only for the selected group.

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Tamper is a miniature button on the device board. It reports an alarm in case of opening the device enclosure, removing the device from the mounting plate, or detaching it from the surface.

The tamper status is displayed in Ajax apps, in the Enclosure section in the states of each device. When the body status is Open, a fault symbol appears on the device icon.

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By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.

To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Ping interval * (number of undelivered packets + 1 correction packet).

Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.

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The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.

The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.

The loop (zone) number is available in the states of each device in the Ajax app:

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The firmware version can be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. The firmware version information is located on the status screen at the bottom.
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Go to the Device tab , select the device you want to check.

ajax security system application
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