KeyPad Plus

Wireless touch keypad for managing the Ajax security system with protected contactless cards and key fobs

FAQ

With OS Malevich 2.13.1 update, Ajax keypads support codes for users not connected to the hub. This is convenient, for example, to create a code for a cleaning company.

To create a duress code for a user without an account, you first need to create a personal access code. After that, in the Ajax app:

  1. Go to the Devices menu .
  2. Select the hub from the list.
  3. Go to its settings by clicking on the gear icon .
  4. Go to the Keypad Access Codes menu.
  5. Select the user from the list.
  6. Go to the Duress Code menu.
  7. Set the duress code. The code can contain from 4 to 6 digits.
  8. Click Done.
  9. Click Save to save your changes.

When using a duress code, the system users with access to the event feed will be notified about who and when entered the duress code, and the security company will be informed about the incident.

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With OS Malevich 2.13.1 update, Ajax keypads support codes for users not connected to the hub. This is convenient, for example, to create a code for a cleaning company.

To create an access code for a user without an account, in the Ajax app:

  1. Go to the Devices menu .
  2. Select the hub from the list.
  3. Go to its settings by clicking on the gear icon .
  4. Go to the Keypad Access Codes menu.
  5. Click Add Code. Set the username and access code. The code can contain from 4 to 6 digits.
  6. Click Add to save the data.

When using such a code, the system users with access to the event feed and the CMS will receive a notification about who exactly changed the security mode and when.

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A personal access code is needed to manage the security modes of the system using Ajax keypads on behalf of the user.

Each user registered in the system can set a personal access code. To do this, in the Ajax app:

  1. Go to the Devices menu .
  2. Select the hub.
  3. Go to its settings by clicking on the gear icon .
  4. Open the Users menu.
  5. Find your account in the list and click on it.
  6. Go to Passcode Settings.
  7. Set a personal user code. The personal code can contain from 4 to 6 digits.
  8. Click OK.
  9. Click Back to save your settings.

For more information on managing security modes using personal access codes, check the keypads’ User Manuals on the Support website.

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The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.

ID at the bottom of the box

ID under the lid

The ID can also be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. Device ID information is located at the bottom of the status screen.
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KeyPad Plus can work with Tag key fobs, Pass cards, and third-party devices that use DESFire® protocol.

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To bind KeyPad Plus to a group:

  1. Activate group mode in the Ajax app.
  2. Select a group in the Group Management field in the keypad settings (Devices → KeyPad Plus → Settings ).

Learn more

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To increase the radio communication range of your KeyPad Plus, use the radio signal range extenders.

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With OS Malevich 2.9 update, temporary deactivation of devices without removing them from the system has become available.

Deactivation may be necessary if the device is incorrectly installed or configured, loses connection with the hub, or has failed.

To temporarily deactivate a device, in the Ajax app:

  • Select a hub if you have several of them or if you are using the PRO app.
  • Go to the Devices menu.
  • Select the device from the list.
  • Go to its Settings .
  • Select the type of temporary deactivation:
    • Entirely — the device does not execute system commands or run automation scenarios, and the system ignores device alarms and other notifications.
    • Lid only — the system ignores the notifications on the detector’s tamper button triggering.
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The duress code allows simulating the security system disarming. In this case, a user won’t be given away by the Ajax app and sirens installed at the facility, and the security company and other security system users will be warned about the incident.

Alarm special features when entering the duress code:

  1. The security company’s Central Monitoring Station (CMS) will receive a “disarming under duress” alarm event. A rapid response team goes to the object.
  2. All the security system users receive the notification about the system disarming (marked with a red icon ).

If the security system is disarmed by mistake, contact the security company CMS.

The keypad supports both a general duress code and a personal one. The general duress code is set in the keypad settings.

You can set a personal code in the user settings. Each user sets this code individually.

Learn more about controlling security modes with access codes in the keypads’ User Manuals on the Support website.

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To change the security mode of a group using a personal access code:

  1. Activate the keypad by touching any touch-sensitive button.
  2. Enter the user ID.

  3. Press * (Function button).
  4. Enter your personal code.
  5. Press * (Function button).
  6. Enter the group ID.

Press the Arm / Disarm / Night Mode button .

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To control a specific group using the keypad, in the Ajax app:

  1. Go to the Devices menu .
  2. Select the keypad from the list of devices.
  3. Go to its settings by clicking on the gear icon .
  4. Find the Group Management option and select the group that the keypad will control.
  5. Click Back to save your settings.
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Tamper is a miniature button on the device board. It reports an alarm in case of opening the device enclosure, removing the device from the mounting panel, or detaching it from the surface.

The tamper status is displayed in Ajax apps, in the Enclosure section in the states of each device. When the body status is Open, a fault symbol appears on the device icon.

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By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.

To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.

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The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.

The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.

The loop (zone) number is available in the states of each device in the Ajax app:

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The firmware version can be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. The firmware version information is located on the status screen at the bottom.
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Go to the Device tab , select the device you want to check.

ajax security system application
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