FAQ

 

Tamper is a miniature button on the device board. It is released when the lid is opened as well as a result of an attempt to unfasten and/or lift the device from the surface, which initiates an event.

When the tamper is released, the Hub sends push notifications and SMS messages (if this type of notification is enabled) to all users of the security system and also communicates the event to the central monitoring station of the security company.

If the tamper is released, Ajax applications display the Open status in the Lid field of the device menu. In addition, a malfunction badge appears on the device icon.

 

Each device measures temperature independently with an internal sensor. Air circulation in a room, along with other factors, may cause slight inconsistencies in the measured temperatures. The temperature displayed in the Rooms tab is an average of all the detectors in a given room and can differ from environmental temperature by 2-4°C.

The QR-code is located next to the power button, under the cover on the rear side of the detector. You can also find the QR-code on the box the device came in.

The maximum distance between the Hub and the detector can reach up to 2000 meters in open spaces. Walls, ceilings and other structures between Hub and the detector, reduce the range of action several times. In this case, the maximum distance depends on the material, thickness, and configuration of the walls.

To check that the device is operating correctly, carry out the detection area and signal strength tests.

The detection area tests allow you to determine the distance at which the detector will detect alarms and protect it from false triggering. In test mode, the LED indicator lights up continuously, switching off during the alarm. In order to determine the detection area, use the device’s LED indicator as a guide.

The signal strength test allows to determine signal strength and stability in the potential installation place of the device.

The detector is set to Always Active. If you don’t need this level of security, you can turn it off in the detector settings.

Always active mode is required for round-the-clock protection of an object, regardless of security system status (armed or disarmed)

By default, the Hub is set to ping detectors every 36 seconds and to signal an alert after 30 undelivered pings. Under these settings, it will take about 18 minutes for the system to recognize a communication failure. You can adjust these settings by opening the app, going to the Hub Settings →Jeweller.

The loop (zone) number is required to add a guarded facility to the CMS along with descriptions of all devices connected to the hub.

The loop (zone) number is available in the settings after activating the group mode in the Ajax application:

  1. Hub Settings Groups

Having selected a group, you will see a list of its devices. Each device has a Device No. (or DeviceIndex in Ajax PRO Desktop) that corresponds to the loop (zone) number. A number is assigned when a device is attached to the Hub. The first added device has the first loop (zone) number.

After a device or a detector is removed, its number will be assigned to the next added device. However, the numbering of other devices will not change.

In the Ajax app, select the «Devices» tab . Information about the firmware version and device ID is located at the very bottom of the tab with the device parameters.

Ajax mobil applications

Go to the Devices tab , select the relevant detector, and access its settings (press). Then specify the enter and/or exit delay periods. Then press Back to apply the settings.

Ajax mobil applications

In order for the delay to operate in the night mode, enable the Delay in Night Mode option..

Go to the Devices tab , select the detector, go to the settings . Next, activate Always Active mode. Now the detector will remain active, even when the Hub is disarmed.

Ajax mobil applications

Go to the Device tab , select the device you want to check.

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