FAQ

  1. Remove the detector from the SmartBracket by turning it counterclockwise.
  2. Turn off the detector by holding the power button for 3 seconds.
  3. Place the front side of the detector — the one with the Ajax logo — on a soft cloth so as not to scratch the enclosure.
  4. Loosen four screws with a PH0 cross-head screwdriver.
  5. Remove the back part of the detector.
  6. Replace two CR123A batteries following the polarity indicated on the detector.

    Never install used or damaged batteries.

  7. Reinstall the back part of the detector enclosure.
  8. Tighten four screws with a PH0 cross-head screwdriver.
  9. Turn on the detector and check the battery status in the Ajax app

 

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Depending on the model, FireProtect 2 may have one or two tampers.

Models with a smoke chamber have two tampers, and without it — one tamper.

The first tamper controls the removal of the detector from the SmartBracket mounting panel: the detector reacts with LED indication and sends notifications to users in Ajax apps and the monitoring station of the security company.

The second tamper signals the removal of the lid of the smoke chamber, which is located under the front panel of the detector.

Removing the top lid of the smoke chamber is possible when the enclosure is fully opened. The system detects this event as a malfunction. When the lid is removed, the detector reacts with an audible signal, and users and the security company receive a malfunction notification.

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FireProtect 2 detectors are designed for indoor installation only. Installing the device outdoors may cause it to fail.

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FireProtect 2 SB has sealed batteries. This type of detector operates for up to 10 years. After the batteries are discharged, such a detector should be replaced with a new one.

FireProtect 2 RB has replaceable batteries. This type of detector operates for up to 7 years from pre-installed batteries. After the batteries are discharged, you can replace them with new ones.

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The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.

ID at the bottom of the box

ID under the lid

The ID can also be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. Device ID information is located at the bottom of the status screen.
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Tamper is a miniature button on the device board. It reports an alarm in case of opening the device enclosure, removing the device from the mounting panel, or detaching it from the surface.

The tamper status is displayed in Ajax apps, in the Enclosure section in the states of each device. When the body status is Open, a fault symbol appears on the device icon.

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The temperature is measured by sensors inside each detector, which can heat up differently due to the circulation of air currents in the room. The value may differ from the ambient temperature by 2°C.

The temperature displayed in the Rooms tab is the average of these temperatures for each detector assigned to the room.

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On some devices, the QR code is located under the SmartBracket mounting panel. To add a detector, remove the mounting panel and scan the QR code.

Also, the QR code is located on the packaging and the device board inside the body.

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The maximum distance between the hub and the device can reach 2,000 meters in an open space.

Walls, ceilings, and other structures that interfere with the radio signal to get through can significantly reduce the range. In this case, maximum distance mainly depends on the structures’ material, thickness, and arrangement.

You can expand the coverage area of Ajax security systems with the help of radio signal range extenders

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Test is available at menu:

  1. Ajax appDevices FireProtect / FireProtect PlusSettings Smoke Sensor Self Test

Detector and smoke chamber test. As a result, the Ajax application will receive a notification specifying whether the detector and its smoke chamber are OK and whether cleaning is required.

The test allows you to determine the status of the detector and its chamber at the current moment in time. The detector automatically performs self-testing once a day. Therefore, in any case, the user will be notified of a malfunction.

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By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.

To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.

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The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.

The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.

The loop (zone) number is available in the states of each device in the Ajax app:

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The firmware version can be found in the device states in the Ajax app.

  1. Sign in to the Ajax app.
  2. Select the required hub from the list if you have several of them or if you are using a PRO app.
  3. Go to the Devices menu.
  4. Select a device from the list. The firmware version information is located on the status screen at the bottom.
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Go to the Device tab , select the device you want to check.

ajax security system application
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