On controlling your security system with an Android smartphone
No such option is provided for. Deleting security system events is prohibited under the requirements of EN 50131.
In the Ajax PRO app, the menu button is available only on the screen with the list of hubs linked to an account.
The problem report is sent to [email protected]. Please do not change the email address for sending a problem report.
You can also send a problem report directly to the support service via Telegram. For this:
The technical support chatbot does not receive voice and video messages. If you want to send a video file, its size should not exceed 20 MB. If the file size is more than 20 MB, upload the video to the file hosting service and send the technical support team a link to the file, having previously opened access to the file.
Our support team works 24/7/365. Once the request is received and processed, technical support service will respond to the email or Telegram from which this request was sent.
With OS Malevich 2.9 update, when the panic button is pressed in the app, not only the event but also the smartphone coordinates are transmitted to the security company. System users can copy the coordinates from the hub events feed.
Ajax apps can be installed on a smartphone from App Store or Google Play. If you don’t have such applications, you can download the installation APK file of the Ajax app through specialized services.
We do not guarantee the correct operation of Ajax apps downloaded through third-party services.
Please, check that the Allow installing applications from unknown sources option is enabled in the smartphone’s settings (depending on the phone model, the option name may vary). When enabled, run the downloaded APK file to install the app.
Two-factor authentication is supported by the following apps:
When hub loses the connection with the server, Ajax apps can notify the users using a standard push-notification sound or a siren sound (enabled by default).
To disable the siren sound when hub loses the connection with the server in the Ajax app:
→ Hub → Settings 
→ Service).
We would like to recommend you to activate SMS and calls in case of alarms. SMS and calls can be activated in User settings (Ajax app → Devices → Hub → Settings → Users → User Settings ).
To delete a group:
→ Groups)..At the moment, it is impossible to delete all groups from the hub. To completely remove all groups, the hub must be returned to the factory settings!
To disable the group mode, go to groups settings (Hub → Settings → Groups) and deactivate the group mode.
The ID of the group is a number of the group, which is necessary for arm separate groups from the keyboard.
The group number (ID) is displayed in the group settings (Hub → Settings → Groups).
In hubs with the firmware version OS Malevich 2.6 and latest hub administrator can limit the user’s access to the following functionality:
All these settings you can find in the user’s settings (Hub → → Users → User settings ).
The rights to the group, viewing notifications, devices and rooms can only be removed from the user account!
The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).
If the main IP address is not available, the hub uses the second IP address to send events.
The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.
When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.
You need to click on the Number field, enter the balance check USSD code (available from the mobile phone service provider).
After entering the number, click “Check balance”. It takes about a minute to complete the request. After the query is executed, you will see the status of the SIM card account.
To find out which version of the app you have, go to the Control tab at the bottom of the screen. Find information on the version in the bottom right corner.
The Android app is available for free download on Google Play.
How to install the Ajax application if I don’t have Google Play on my phone
From Android 5.0.
How to install the Ajax app if I don’t have Google Play on my phone
At the moment, management is implemented on the following platforms:
It is possible. In the Ajax Security System application, on average, you can add up to 50 Hubs. Such an amount can withstand the average user’s smartphone, the number of the attached Hubs is not limited and depends only on the phone characteristics.
However, we do not recommend using the Ajax Security System application to monitor a large number of objects, for these purposes there is a solution for professional installers, Ajax PRO: Tool For Engineers.
Select Hub in the APP, and go to settings . Under the Users tab, select the user who wants SMS alerts. Go to that user’s settings and activate SMS.
Please note that SMS may attract additional costs depending on the terms of the tariff plan.
menu..
button.An invitation to control the system is sent to the specified email address. If the email user has an Ajax account, the hub will automatically appear in the user’s app. The Users menu displays such a person in the Active Users section.
If the user does not have an account, they must install the Ajax app for iOS or Android and use the email address provided when registering. In the Users menu, such a person will appear in the Pending Invites section.
Go to the Device tab , select the device you want to check.
