PRO Desktop for Windows

App for administration and monitoring alarms of Ajax security systems


  1. Click on your account avatar in the upper right corner of the screen. Select Report a Problem.
  2. A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. The email and username associated with the account are automatically entered in the form. This email address will receive a response from our technical support service. Check the data, and correct it if needed.
  3. If you took a screenshot showing the problem, please attach it to your email.
  4. Click the Send button. A report with log files will be sent to the technical support service.

Our support team works 24/7/365. As soon as the request is received and processed, the technical support team will respond to the email from the form.


All features are available at Ajax PRO Desktop 3.0 and higher.

If you already have the 911 account, use it to log in to Ajax PRO Desktop.


PRO Desktop automatically checks the server for updates. As soon as an update is available, the app will prompt you to update to the current version.

ajax update 911

Click Reboot and the app will install the update automatically.

When the update is complete, the app opens again.


To remove an object completely:

  1. Go to the Objects menu.
  2. Select the object.
  3. Click the button with a bin icon.

The object is then moved to Bin and automatically deleted after 7 days. To delete items without waiting 7 days, select an item in the Bin and click the Delete Now button at the bottom of the screen.


To transfer data from Translator to PRO Desktop, contact your Ajax manager.

After transferring objects, go to the Hubs menu in PRO Desktop (Menu → Company → Hubs) and create Objects for all necessary systems.

Not yet created objects have the No Object status in the PRO Desktop status field.

After confirming and transferring objects, check that objects have been created in PRO Desktop for all hubs.

Please note that hubs are not removed from Translator after transferring. This way you can simultaneously use Translator and PRO Desktop to monitor alarms and events.


PRO Desktop supports an unlimited number of objects.


PRO Desktop maintains a detailed log of alarms and security system events, as well as employee actions within the program.

The entries in Journal are kept for up to two years. Older records are removed.


The objects which alarms and events ignored by PRO Desktop are located in the Sleep Mode tab. Events from such objects are not displayed in the New tab but are recorded in the Journal.

An operator or another employee who has access to the monitoring module can switch the object to Sleep Mode if engineering work is carried out at the object or false alarms are received from it.

ajax sleep 911

Photos from MotionCam motion detectors are available to the monitoring station operator in the alarm processing window and in the Journal.

ajax 911 photo

Through visual verification, the user of the system and the operator of the monitoring station see the cause of the alarm. This minimizes false calls and unnecessary communication with the client.


You need an Ajax PRO account to log in PRO Desktop. It differs from the account created in the Ajax Security System app.

If you have a PRO account, use your password and email to log in.

If you have not used a PRO app yet, create a PRO account.


Two-factor authentication is supported by the following apps:

  • Ajax Security System 2.14 and later for iOS
  • Ajax Security System 2.17 and later for Android
  • Ajax PRO 1.7 and later for iOS
  • Ajax PRO 1.7 and later for Android
  • Ajax PRO Desktop 2.5 and later for Windows and macOS

To delete a group:

  1. Go to group settings (HubSettings Groups).
  2. Select the group, move all devices to other groups.
  3. After there are no sensors and devices left in the group, you can delete it by the group settings .

At the moment, it is impossible to delete all groups from the hub. To completely remove all groups, the hub must be returned to the factory settings!


To disable the group mode, go to groups settings (HubSettings Groups) and deactivate the group mode.


The ID of the group is a number of the group, which is necessary for arm separate groups from the keyboard.

The group number (ID) is displayed in the group settings (HubSettings Groups).


In hubs with the firmware version OS Malevich 2.6 and latest hub administrator can limit the user’s access to the following functionality:

  • Night mode activation (perimeter security)
  • Panic Button
  • View cameras
  • Turning on/off automation devices
  • View devices and rooms
  • View notifications

All these settings you can find in the user’s settings (HubUsers → User settings ).

The rights to the group, viewing notifications, devices and rooms can only be removed from the user account!


The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).

If the main IP address is not available, the hub uses the second IP address to send events.


The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.

ajax mobile app

When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.


At the moment, management is implemented on the following platforms:

  • Android 4.4 and later
  • iOS 11.0 and later
  • Windows
  • macOS

Select Hub in the APP, and go to settings . Under the Users tab, select the user who wants SMS alerts. Go to that user’s settings and activate SMS.

ajax security system application

Please note that SMS may attract additional costs depending on the terms of the tariff plan.


Create a new user account at Ajax app. Select Users in the Hub settings. Choose Send Invite Code and enter the login (the e-mail address) of the new user.

Ajax mobil applications


Minimum Recommended
Operating system Microsoft Windows 7, 8, 10 Microsoft Windows 7, 8, 10
Processor Intel® Core 2 / AMD Athlon® 64; 2 GHz or faster Intel® Core 2 / AMD Athlon® 64; 2 GHz or faster
Random access memory 4 GB 8 GB
Video card With OpenGL 2.0 support With OpenGL 2.0 support
Disk space 2 GB of free hard disk space 4 GB of free hard disk space
Internet access 100 Mbps or faster 100 Mbps or faster
Additionally Requires a 64-bit processor and operating system Requires a 64-bit processor and operating system


Minimum Recommended
Operating system macOS X version 10.15 and higher macOS X version 10.15.7 and higher
Processor Intel multi-core processor Intel multi-core processor
Random access memory 4 GB 8 GB
Video card With OpenGL 2.0 support With OpenGL 2.0 support
Disk space 2 GB of free hard disk space 4 GB of free hard disk space
Internet access 100 Mbps or faster 100 Mbps or faster
Additionally Requires a 64-bit processor and operating system Requires a 64-bit processor and operating system



Ajax PRO Desktop and Ajax PRO Applications: Tool For Engineers use PRO user accounts, which are different to the user accounts created in the Ajax Security System application.

If you did not sign up to the PRO Application, create a user account and then log in. You may use the same email and phone number as in the usual Ajax user account.


The access to the Ajax web application was closed on October 30, 2018.

In January 2018, a warning was added to the web application:

We’re announcing that we will be shutting down Ajax web app soon. We had ambitious ideas to make the multifunctional platform for the web browsers. But along the way, we have created mobile apps, which became the most popular way to control Ajax security systems for our users. And since it is a lot faster to launch new features through mobile apps, we decided to focus all our energies and resources on it.

Soon we will present a new Ajax Desktop app for PROs. With its help security firms and engineers will be able to monitor hubs and provide service remotely. All other users can still control their Ajax security systems through mobile apps for iOS and Android.

We have developed the Ajax PRO Desktop application for PC. It is secured, protected, TLS-encrypted, and it has all the features of the Ajax PRO: Tool for Engineers mobile application.

Ajax PRO desktop

A similar window may appear during the installation of Ajax PRO Desktop due to the problems associated with OpenGL libraries. The problem may be resolved by updating the drivers of the computer’s graphics card.

If the driver update does not ensure the desired outcome, the graphics card is probably not compatible with the application. We recommend contacting customer service specifying the OS version and the graphics card model to resolve the issue.


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