PRO Desktop for Windows

You can download Ajax PRO Desktop on our official website. The app is completely free.

1. Click on your account avatar in the upper right corner of the screen. Select Report a Problem.



2. A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. The email and username associated with the account are automatically entered in the form. This email address will receive a response from our technical support service. Check the data, and correct it if needed.



3. If you took a screenshot showing the problem, please attach it to your email.
4. Click the Send button. A report with log files will be sent to the technical support service.

Our support team works 24/7/365. As soon as the request is received and processed, the technical support team will respond to the email from the form.

All features are available at Ajax PRO Desktop 3.0 and later.

If you already have the 911 account, use it to log in to Ajax PRO Desktop.

Ajax PRO Desktop automatically checks the server for updates. As soon as an update is available, the app will prompt you to update to the current version.

Click Restart and the app will install the update automatically.

When the update is complete, the app opens again.

To remove an object completely:

1. Go to the Objects menu.
2. Select the object.
3. Click the button with a bin icon.

The object is then moved to the Unsubscribe request menu and automatically deleted after 7 days. To delete objects without waiting 7 days, select an object in the Bin and click the Delete Now button at the bottom of the screen.

To transfer data from Translator to Ajax PRO Desktop, contact your Ajax manager or technical support team.

After transferring objects, go to the Hubs menu in Ajax PRO Desktop (Menu → Company → Hubs) and create Objects for all the systems you need.

Not yet created objects have the No Object status in the Ajax PRO Desktop Status field.

After confirming and transferring objects, check that objects have been created in Ajax PRO Desktop for all hubs.

Please note that hubs are not removed from Translator after transferring. This way you can simultaneously use Translator and Ajax PRO Desktop to monitor alarms and events.

Ajax PRO Desktop supports an unlimited number of objects.

Ajax PRO Desktop has a detailed log of alarms and security system events, as well as employee actions within the program.

The entries in Journal are stored for up to two years. Older entries are removed.

The Sleep Mode tab contains the objects with alarms and events ignored by the Ajax PRO Desktop app. Events from such objects are not displayed in the Incidents tab but are recorded in the Journal.

An operator or another employee who has access to the monitoring module can switch the object to Sleep Mode if engineering work is carried out at the object or false alarms are received from it.

The monitoring station operator can view the photos taken by the MotionCam and MotionCam Outdoor motion detectors in the alarm processing window and in the Journal.

Visual verification helps the user of the system and the monitoring station operator to access the cause of the alarm. This minimizes false calls and unnecessary communication with the client.

You need an Ajax PRO account to log in Ajax PRO Desktop. It differs from the account created in the Ajax Security System app.

If you have a PRO account, use your password and email to log in.

If you have not used a PRO app yet, create a PRO account.

Two-factor authentication is supported by the following apps:

• Ajax Security System 13.0 and later for iOS
• Ajax Security System 5.0 and later for Android
• Ajax PRO 13.0 and later for iOS
• Ajax PRO 5.0 and later for Android
• Ajax PRO Desktop 2.5 and later for Windows and macOS

To delete a group:

At the moment, it is impossible to delete all groups from the hub. To completely remove all groups, the hub must be returned to the factory settings!

To disable the group mode, go to groups settings (Hub → Settings → Groups) and deactivate the group mode.

The ID of the group is a number of the group, which is necessary for arm separate groups from the keyboard.

The group number (ID) is displayed in the group settings (Hub → Settings → Groups).

In hubs with the firmware version OS Malevich 2.6 and latest hub administrator can limit the user’s access to the following functionality:

• Night mode activation (perimeter security)
• Panic Button
• View cameras
• Turning on/off automation devices
• View devices and rooms
• View notifications

All these settings you can find in the user’s settings (Hub → → Users → User settings ).

The rights to the group, viewing notifications, devices and rooms can only be removed from the user account!

The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).

If the main IP address is not available, the hub uses the second IP address to send events.

The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.

When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.

At the moment, management is implemented on the following platforms:

• Android 5.0 and later
• iOS 13.0 and later
• Windows
• macOS

Select Hub in the APP, and go to settings . Under the Users tab, select the user who wants SMS alerts. Go to that user’s settings and activate SMS.

Please note that SMS may attract additional costs depending on the terms of the tariff plan.

Create a new user account at Ajax app. Select Users in the Hub settings. Choose Send Invite Code and enter the login (the e-mail address) of the new user.

Windows

macOS

Ajax PRO Desktop and Ajax PRO Applications: Tool For Engineers use PRO user accounts, which are different to the user accounts created in the Ajax Security System application.

If you did not sign up to the PRO Application, create a user account and then log in. You may use the same email and phone number as in the usual Ajax user account.

The access to the Ajax web application was closed on October 30, 2018.

In January 2018, a warning was added to the web application:

We have developed the Ajax PRO Desktop application for PC. It is secured, protected, TLS-encrypted, and it has all the features of the Ajax PRO: Tool for Engineers mobile application.

A similar window may appear during the installation of Ajax PRO Desktop due to the problems associated with OpenGL libraries. The problem may be resolved by updating the drivers of the computer’s graphics card.

If the driver update does not ensure the desired outcome, the graphics card is probably not compatible with the application. We recommend contacting customer service specifying the OS version and the graphics card model to resolve the issue.