Ajax PRO Desktop User Manual

You need a PRO account to enter the Ajax PRO Desktop app. PRO account is different from the account created in the Ajax Security System app. If you have not previously registered in the PRO app, register an account, and then log in to the app.

When you create a PRO account, you can use the same email address and phone number as for regular Ajax account.

When the option Stay in system is enabled, the login and password are remembered by the app, so you will not need to re-enter your account after restarting the app.

After logging in to your PRO account, you will encounter a window with a list of linked hubs. Unconnected hubs are marked with gray color.

The badge on the hub icon (red icon with a number) shows the total number of faults and security system events requiring attention.

When you click the Refresh button, the app accesses the Ajax Cloud server and consequently updates the status and fault counters of the hubs connected to the account.

It takes approximately 1 minute to update the status of 1000 hubs

The Search Field enables the finding of a specific hub among those connected to the PRO account.

The PRO Desktop app searches by hub name and ID. You do not need to confirm the input of the search query — the hubs corresponding to the query are shown as you type the text in.

The Add Hub button enables the linking of a new hub to a PRO account.

You can change the PRO account data through the settings menu: name, email address, phone number, set avatar and the SMS alerts language as well as log out of the account.

If necessary, SMS notifications regarding the events and alarms of the associated hubs can be sent to the PRO account phone number if this type of notification is enabled

You can Report problem to the Ajax Systems support team and disable the storing app logs option through the settings menu.

We do not recommend disabling logs as this information may be helpful in the event of errors in the operation of the app!

The menu contains rooms, a list of devices, a an alert feed, and facility security control buttons.

Click the Hubs button to return to the list of hubs linked to a PRO account.

The field displays the period of time when the PRO account has access to the hub settings. By clicking on the field, you can request access from the hub administrator for 1, 2, 4 or 8 hours as well as permanent access. If the field is disabled, the PRO account possesses continuous access to the hub.

The field displays the current status of the security system. If you have the right to access the hub settings (refer to the previous paragraph), you can change the security system status, turn on Night Mode, and activate Panic Button by clicking on the field.

Ajax PRO Desktop app enables the remote configuration of the hubs linked to the PRO account as well as the devices and video cameras connected to the hubs. In order to do this, go to the settings of the corresponding device:

Devices Device Name Settings

In order to add hub users and manage their notifications, go to the Users menu.

Devices Device Name Settings Users

In order to provide a PRO account with access to the hub as well as to configure its notifications, go to the PRO menu.

Devices Device Name Settings PRO

The address of the facility and its description are specified in the Address menu.

Location information can be specified by placing a mark on the map.

Devices Device Name Settings Address

Monitoring is the functionality of the Ajax PRO Desktop app that enables the monitoring and processing of events of the hubs linked to the PRO account.

The monitoring window is invoked by clicking the Monitoring button on the main screen of the Ajax PRO Desktop app.

To ensure the correct performance of the Monitoring function, the push-notifications for the PRO-account have to be activated in the settings of the administrated hubs.

Hub Settings PRO PRO-account Settings 

Monitoring is opened in a separate window without blocking other app functions.

New events are displayed at the top of the feed. Filtering is available by type: alarms, faults, events, and security.

500 latest events are available in the feed from all hubs

The alarms in the Events Feed have three statuses:

When an alarm is received from an associated hub, the Alarm handling menu is displayed in the Monitoring window. The appearance of the menu is accompanied with a “siren” sound.

If the Monitoring window is minimized, it expands over the entire screen on top of all windows if an alarm is received.

In order to go to the Alarm handling menu from the Monitoring window, double-click the alarm in the feed:

The Alarm Handling menu includes three blocks:

1. The Alarm List of all hubs associated with the PRO account.
2. Secured Object Info according to the alarm selected in the first field.
3. An Event Log of the hub selected in the Alarm List.

The Alarm handling menu in the secured ob section displays the contacts of the hub users to facilitate prompt communication.

The drop-down list opens when you click on the field with information about user. By selecting a contact from the list, you will determine the Contact Name of the facility.

The phone number is copied by clicking on the icon to the right of the number

In order to process the alarm, you need to change the status of the event: Mark As Read first and then Start work. Meanwhile, the corresponding fields of the Event Journal of the hub will indicate the time of reading and processing.

After reading or processing the event can be commented on. The maximum number of characters — 500.

In order to cancel alarm processing, go to the Alarm handling menu and click the Revoke button — the alarm status will change and display as read and the alarm processing time record will be deleted from the Event Journal.

In order to return to the Monitoring window, click the cross button in the upper right corner of the Alarm handling menu.