Android PRO app

No, when the space is deleted (manually or automatically), its events are also deleted. You cannot restore it.

No, you need an Ajax hub to connect a system to monitoring software.

Other features do not depend on the adding of a hub to the space, including the Control and Rooms tabs and quick access to automation devices.

No, you only need to update your app:

• Ajax Security System
• Ajax PRO: Tool for Engineers
• PRO Desktop

Features will remain the same, including the Control and Rooms tabs and quick access to automation devices.

No such option is provided for. Deleting security system events is prohibited under the requirements of EN 50131.

1. Click on the menu icon in the upper left corner of the screen. Select Report a problem.







In the Ajax PRO app, the menu button is available only on the screen with the list of hubs linked to an account.

2. A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. Click Report a problem.
3. The page for selecting an app to send a report will open. Select the email client you are using. If you took a screenshot or video screen capture showing the problem, attach it to your email.



4. Send your report.


The problem report is sent to [email protected]. Please do not change the email address for sending a problem report.

You can also send a problem report directly to the support service via Telegram. For this:

1. When the page for choosing an app opens, select Telegram.
2. In the app’s search bar, enter @AjaxSystemsSupport_Bot. This is the Ajax technical support team chatbot.
3. Send a message to the chatbot. Screenshots, screen recording or additional description of the problem can be sent in a follow-up message.

The technical support chatbot does not receive voice and video messages. If you want to send a video file, its size should not exceed 20 MB. If the file size is more than 20 MB, upload the video to the file hosting service and send the technical support team a link to the file, having previously opened access to the file.

Our support team works 24/7/365. Once the request is received and processed, technical support service will respond to the email or Telegram from which this request was sent.

Intrusion confirmation

Two or more devices from the list (security detectors, sirens, panic buttons, control devices):

• CombiProtect S Jeweller / CombiProtect Jeweller  / CombiProtect Fibra
• GlassProtect S Jeweller / GlassProtect Jeweller / GlassProtect Fibra
• DoorProtect S Jeweller / DoorProtect Jeweller / DoorProtect Fibra
• DoorProtect S Plus Jeweller / DoorProtect Plus Jeweller / DoorProtect Plus Fibra / DoorProtect G3 Fibra
• MotionCam Jeweller / MotionCam Fibra
• MotionCam S (PhOD) Jeweller / MotionCam (PhOD) Jeweller / MotionCam (PhOD) Fibra
• MotionProtect S Jeweller / MotionProtect Jeweller / MotionProtect Fibra
• MotionProtect Curtain Jeweller
• Wired devices connected to Transmitter Jeweller and accelerometer alarms
• Wired devices connected to Transmitter Fibra
• MultiTransmitter Jeweller, MultiTransmitter Fibra and connected wired detectors
• StreetSiren Jeweller / StreetSiren Fibra
• StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra (tamper and accelerometer alarms)
• HomeSiren S Jeweller / HomeSiren Jeweller / HomeSiren Fibra (tamper alarms)
• KeyPad S Plus Jeweller / KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra (tamper alarms)

You can also select the following devices for intrusion confirmation (please note that the devices below cannot participate in alarm confirmation if you are configuring the system to comply with PD 6662):

• MotionProtect Outdoor Jeweller / MotionCam Outdoor Jeweller / MotionCam Outdoor (PhOD) Jeweller / DualCurtain Outdoor Jeweller / Curtain Outdoor Jeweller
• Panic button on Ajax SpaceControl Jeweller
• Panic button on KeyPad S Plus Jeweller, KeyPad TouchScreen Jeweller, KeyPad TouchScreen Fibra, KeyPad Jeweller, KeyPad Fibra, or KeyPad Plus Jeweller
• Button S Jeweller / Button Jeweller in the panic button mode
• Wired devices connected to DoorProtect S Jeweller, DoorProtect Jeweller, DoorProtect Fibra, DoorProtect S Plus Jeweller, DoorProtect Plus Jeweller, DoorProtect Plus Fibra, DoorProtect G3 Fibra, GlassProtect S Jeweller, GlassProtect  Jeweller, and GlassProtect Fibra

The in-app panic button can also be a part of alarm confirmation.

Hold-up device alarm confirmation

• DoubleButton Jeweller

After-alarm indication

• StreetSiren S Jeweller / StreetSiren Jeweller / StreetSiren Fibra / StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
• HomeSiren S Jeweller / HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Two-step arming

For two-step arming, multiple control devices or one control device + detector.

• Wired detectors connected to GlassProtect S Jeweller / GlassProtect Jeweller / GlassProtect Fibra
• DoorProtect S Jeweller / DoorProtect Jeweller / DoorProtect Fibra and/or connected wired detectors
• DoorProtect S Plus Jeweller / DoorProtect Plus Jeweller / DoorProtect Plus Fibra / DoorProtect G3 Fibra and/or connected wired detectors
• Ajax SpaceControl Jeweller
• Bistable detectors connected to Transmitter Jeweller / MultiTransmitter Jeweller / Transmitter Fibra / MultiTransmitter Fibra
• KeyPad S Plus Jeweller
• KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra

To indicate an incomplete arming:

• KeyPad S Plus Jeweller
• KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra
• StreetSiren S Jeweller / StreetSiren Jeweller / StreetSiren Fibra / StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
• HomeSiren S Jeweller / HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Restore after alarm

• KeyPad S Plus Jeweller
• KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra

With OS Malevich 2.9 update, when the panic button is pressed in the app, not only the event but also the smartphone coordinates are transmitted to the security company. System users can copy the coordinates from the events feed.

The panic button is available in the space regardless of the hub presence.

Ajax apps can be installed on a smartphone from App Store or Google Play. If you don’t have such applications, you can download the installation APK file of the Ajax app through specialized services.

We do not guarantee the correct operation of Ajax apps downloaded through third-party services.

Please, check that the Allow installing applications from unknown sources option is enabled in the smartphone’s settings (depending on the phone model, the option name may vary). When enabled, run the downloaded APK file to install the app.

Two-factor authentication is supported by the following apps:

• Ajax Security System 13.0 and later for iOS
• Ajax Security System 5.0 and later for Android
• Ajax PRO 13.0 and later for iOS
• Ajax PRO 5.0 and later for Android
• Ajax PRO Desktop 2.5 and later for Windows and macOS

When hub loses the connection with the server, Ajax apps can notify the users using a standard push-notification sound or a siren sound (enabled by default).

To disable the siren sound when hub loses the connection with the server in the Ajax app:

1. Go to Service settings of the hub (Device → Hub → Settings → Service).
2. Select menu item Server Connection.
3. Enable the option Receive events of server connection loss without alarm.
   

   

We would like to recommend you to activate SMS and calls in case of alarms. SMS and calls can be activated in User settings (Ajax app → Devices → Hub → Settings → Users → User Settings ).

To delete a group:

At the moment, it is impossible to delete all groups from the hub. To completely remove all groups, the hub must be returned to the factory settings!

To disable the group mode, go to groups settings (Hub → Settings → Groups) and deactivate the group mode.

The ID of the group is a number of the group, which is necessary for arm separate groups from the keyboard.

The group number (ID) is displayed in the group settings (Hub → Settings → Groups).

In hubs with the firmware version OS Malevich 2.6 and latest hub administrator can limit the user’s access to the following functionality:

• Night mode activation (perimeter security)
• Panic Button
• View cameras
• Turning on/off automation devices
• View devices and rooms
• View notifications

All these settings you can find in the user’s settings (Hub → → Users → User settings ).

The rights to the group, viewing notifications, devices and rooms can only be removed from the user account!

The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).

If the main IP address is not available, the hub uses the second IP address to send events.

The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.

When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.

You need to click on the Number field, enter the balance check USSD code (available from the mobile phone service provider).

After entering the number, click “Check balance”. It takes about a minute to complete the request. After the query is executed, you will see the status of the SIM card account.

To find out which version of the app you have, сlick on the menu icon in the upper left corner of the screen. App information can be found in the lower left corner.

From Android 5.0.

How to install the Ajax app if I don’t have Google Play on my phone

At the moment, management is implemented on the following platforms:

• Android 5.0 and later
• iOS 13.0 and later
• Windows
• macOS

It is possible. In the Ajax Security System application, on average, you can add up to 50 Hubs. Such an amount can withstand the average user’s smartphone, the number of the attached Hubs is not limited and depends only on the phone characteristics.

However, we do not recommend using the Ajax Security System application to monitor a large number of objects, for these purposes there is a solution for professional installers, Ajax PRO: Tool For Engineers.

1. Select the space in the Ajax app, and go to its settings: the Control tab → .
2. Go to Users and select a user who wants SMS alerts.
3. Go to Notifications settings and activate the required event types in the SMS field.

Please note that SMS may attract additional costs depending on the terms of the tariff plan.

1. Open the Ajax app.
2. Select the space if you have several or use a PRO app.
3. Go to the space settings by clicking on the icon .
4. Go to Users.
5. Click the Send invites button.
6. Manually enter the email address of the person you want to invite to the space or select a person from your contacts by clicking the Add from contacts button.
7. Click Continue.

An invitation to control the system is sent to the specified email address. If the email user has an Ajax account, the space will automatically appear in the user’s app. The Users menu displays such a person in the Active users section.

If the user does not have an account, they must install the Ajax app for iOS or Android and use the email address provided when registering. In the Users menu, such a person will appear in the Pending invites section.

Go to the Devices tab , select the device you want to check.

1. Open the Ajax app and click on the menu icon in the upper left corner of the screen.
2. Select Account.
3. Then click Edit Account.

Ajax PRO Desktop and Ajax PRO Applications: Tool For Engineers use PRO user accounts, which are different to the user accounts created in the Ajax Security System application.

If you did not sign up to the PRO Application, create a user account and then log in. You may use the same email and phone number as in the usual Ajax user account.