Hub 2 (2G) / (4G) User Manual

Updated

Hub 2 is a security system control panel that supports photo verification of alarms. It controls the operation of all connected devices and interacts with the user and the security company. The device is designed for indoor installation only.

The hub reports doors opening, breaking of windows, the threat of fire or flood, and automates routine actions using scenarios. If outsiders enter the secure room, Hub 2 will send photos from MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol.

Hub 2 needs internet access to connect to the Ajax Cloud service. The control panel has three communication channels: Ethernet and two SIM cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.

Connect all communication channels to ensure a more reliable connection with Ajax Cloud and secure against interruptions in the work of telecom operators.

You can manage the security system and respond to alarms and event notifications through iOS, Android, macOS, and Windows apps. The system allows you to choose what events and how to notify the user: by push notifications, SMS, or calls.

Functional elements

  1. Ajax logo with an LED indicator.
  2. SmartBracket mounting plate. Slide it down with force to open.

    Perforated part is required for actuating the tamper in case of any attempt to dismantle the hub. Do not break it off.

  3. Power cable socket.
  4. Ethernet cable socket.
  5. Slot for micro SIM 2.
  6. Slot for micro SIM 1.
  7. QR code and ID/service number of the hub.
  8. Tamper.
  9. Power button.

Operating principle

Hub 2 supports up to 100 Ajax devices connected, which protect against intrusion, fire, or flooding and control electrical appliances according to scenarios or via an app.

The hub controls operation of the security system and all connected devices. For this purpose, it communicates with the system devices via two encrypted radio protocols:

1. Jeweller — is a wireless protocol used to transmit events and alarms of Ajax wireless detectors. The communication range is 2000 m without obstacles (walls, doors, or inter-floor constructions).

2. Wings is a wireless protocol used to transmit photos from MotionCam and MotionCam Outdoor detectors. The communication range is 1700 m without obstacles (walls, doors, or inter-floor constructions).

Any time the detector triggers, the system raises the alarm in less than a second. In this case, the hub activates the sirens, starts the scenarios, and notifies the security company’s monitoring station and all users.

Anti-sabotage protection

Hub 2 has three communication channels: Ethernet and two SIM cards. This allows connecting the system to Ethernet and two mobile networks. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.

Wired internet and mobile network connection are maintained in parallel to provide more stable communication. This also allows switching to another communication channel without delay if any of them fails.

If there is interference at Jeweller frequencies or when jamming is attempted, Ajax switches to a free radio frequency and sends notifications to the central monitoring station of the security company and system users.

No one can disconnect the hub unnoticed, even when the facility is disarmed. If an intruder attempts to dismount the device, this will trigger the tamper immediately. Every user and the security company will receive triggering notifications.

The hub checks the Ajax Cloud connection at regular intervals. The polling period is specified in the hub settings. The server may notify the users and the security company in 60 seconds after the connection loss at minimum settings.

The hub involves a backup battery providing 16 hours of battery life. This allows the system to continue operation even if the power supply is cut off at the facility. To increase battery life or connect the hub to 6V or 12V grids, use 12V PSU and 6V PSU.

OS Malevich

Hub 2 is run by the real-time operating system OS Malevich. The system is immune to viruses and cyberattacks.

Over-the-air updates of OS Malevich open new opportunities for the Ajax security system. The update process is automatic and takes minutes when the security system is disarmed.

Video surveillance connection

You can connect Dahua, Hikvision, Safire, EZVIZ and Uniview cameras and DVRs to the Ajax security system. It is possible to integrate third-party video surveillance equipment thanks to the support of the RTSP protocol. You can connect up to 25 video surveillance devices to the system.

Automation scenarios

Use scenarios to automate the security system and reduce the number of routine actions. Set up the security schedule, program actions of automation devices (Relay, WallSwitch, or Socket) in response to an alarm, pressing the Button or by schedule. You can create a scenario remotely in the Ajax app.

Connecting to a security company

The Ajax security system can be connected to a central monitoring station (CMS) of the security company. The list of companies that connect the system to the central monitoring station is in the Security companies menu (Devices → Hub → Settings → Security companies).

All events are transmitted in SurGard (Contact ID), ADEMCO 685, SIA (DC-09), and other proprietary protocols. A complete list of supported protocols is available at the link.

Select the company and click Send a request or contact the company’s representatives offering services at your location to arrange for the connection.

LED indication

The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection.

Indication Event Note
Lights up white. Two communication channels are connected: Ethernet and SIM card.

If the external power supply is off, the indicator will flash every 10 seconds.

After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds.

Lights up green. One communication channel is connected: Ethernet or SIM card.

If the external power supply is off, the indicator will flash every 10 seconds.

After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds.

Lights up red. The hub is not connected to the internet or there is no connection with the Ajax Cloud service.

If the external power supply is off, the indicator will flash every 10 seconds.

After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds.

Lights up 180 seconds after the loss of power, then flashes every 10 seconds. The external power supply is disconnected. The LED indication colour depends on the number of communication channels connected.
Blinks red. The hub is reset to factory settings.

If your hub has different indication, please contact our technical support. They will help you.

Ajax account

ajax hub 2 4g

The security system is configured and managed via Ajax applications designed for iOS, Android, macOS, and Windows.

Use the Ajax Security System app to manage one or several hubs. If you intend to operate more than ten hubs, please install Ajax PRO: Tool for Engineers (for iPhone and Android) or Ajax PRO Desktop (for Windows and macOS). You can learn more about Ajax apps and their features here.

To configure the system, install the Ajax app and create an account. Please remember that there is no need to create a new account for each hub. One account can manage multiple hubs. Where necessary, you can configure individual access rights for each facility.

Bear in mind that user and system settings and connected devices settings are stored in the hub memory. Changing the hub administrator does not reset the settings of the connected devices.

Connecting the hub to Ajax Cloud

When installing and operating Hub 2, follow the general electrical safety rules for using electrical appliances and the requirements of electrical safety regulations. Do not disassemble the device under voltage. Do not use the device with a damaged power cable.

Hub 2 needs internet access to connect to the Ajax Cloud service. This is necessary for the operation of Ajax apps, remote setup and control of the system, and receipt of push notifications by the users.

The central unit is connected via Ethernet and two SIM cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem. We recommend that you connect all communication channels simultaneously for more stability and availability of the system.

To connect the hub to Ajax Cloud:

  1. Remove the SmartBracket mounting panel by sliding it down with force. Do not damage the perforated portion, as it is needed to trigger the tamper protecting the hub from dismantling.
  2. Connect power and Ethernet cables to the appropriate sockets and install SIM cards.

    1 — Power socket
    2 — Ethernet socket
    3, 4 — Slots for installing micro SIM cards

  3. Press and hold the power button for 3 seconds until the Ajax logo lights up.

It takes up to 2 minutes for the hub to connect to the internet and upgrade to the latest version of OS Malevich, provided there is stable internet connection. A green or white LED indicates that the hub is running and connected to the Ajax Cloud. Also bear in mind that to be upgraded, the hub must be connected to the external power supply.

If Ethernet connection fails

If the Ethernet connection is not established, disable proxy and МАС address filtration and activate DHCP in the router settings. The hub will automatically receive an IP address. After that, you will be able to set up a static IP address of the hub in the Ajax app.

If SIM card connection fails

To connect to the cellular network, you need a micro SIM card with a disabled PIN code request (you can disable it using a mobile phone) and a sufficient amount on your account to pay for the services at your operator’s rates.

If the hub does not connect to the cellular network, use Ethernet to configure the network parameters: roaming, APN access point, username, and password. Contact your telecom operator for support to find out these options.

Adding a hub to the Ajax app

ajax hub 2 4g
  1. Connect the hub to the internet and power supply. Turn on the security central panel and wait until the logo lights up green or white.
  2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
  3. Click Add Hub.
  4. Choose a suitable method: manually or using a step-by-step guidance. If you are setting the system up for the first time, use step-by-step guidance.
  5. Specify the name of the hub and scan the QR code or enter the ID manually.
  6. Wait until the hub is added. The linked hub will be displayed in the Devices tab.

After adding a hub to your account, you automatically become the administrator of the device. Changing or removing the administrator does not reset the settings of the hub or delete connected devices.

Administrators can invite other users to the security system and determine their rights. Hub 2 supports up to 100 users.

Faults counter

ajax hub 2 4g

If a hub fault is detected (e.g., no external power supply is available), a faults counter is displayed on the device icon in the Ajax app.

All faults can be viewed in the hub states. Fields with faults will be highlighted in red.

Hub icons

ajax hub 2 4g

Icons display some of the Hub 2 statuses. You can see them in the Devices tab in the Ajax app.

Icon Value
SIM card operates in 2G network.

SIM card operates in 3G network.

Available for Hub 2 (4G) only.

SIM card operates in 4G network.

Available for Hub 2 (4G) only.

No SIM cards.
The SIM card is faulty, or PIN code has been set up for it.

Hub battery charge level. Displayed in increments of 5%.

Learn more

Hub failure detected. The list is available in the hub states list.
The hub is directly connected to the central monitoring station of the security company.
The hub is not directly connected to the central monitoring station of the security company.

Hub states

ajax hub 2 4g

The states include information about the device and its operating parameters. Hub 2 states can be viewed in the Ajax app:

  1. Select the hub if you have several of them or if you are using a PRO app.
  2. Go to the Devices tab.
  3. Select Hub 2 from the list.
Parameter Value
Malfunction

Clicking on opens the hub malfunctions list.

The field appears only if a malfunction is detected.

Cellular signal strength

Shows the signal strength of the mobile network for the active SIM card.

We recommend installing the hub in places with the signal strength of 2-3 bars. If the signal strength is 0 or 1 bar, the hub may fail to dial up or send an SMS about an event or alarm.

Battery charge

Battery charge level of the device. Displayed as a percentage.

Learn more

Lid Status of the tamper that responds to hub dismantling:

  • Closed — the hub lid is closed.
  • Opened — the hub is removed from SmartBracket holder.

Learn more

External power External power supply connection status:

  • Connected — the hub is connected to external power supply.
  • Disconnected — no external power supply is available.
Connection Connection status between the hub and Ajax Cloud:

  • Online — the hub is connected to Ajax Cloud.
  • Offline — the hub is not connected to Ajax Cloud.
Cellular data The hub connection status to the mobile Internet:

  • Connected — the hub is connected to Ajax Cloud via mobile Internet.
  • Disconnected — the hub is not connected to Ajax Cloud via mobile Internet.

If the hub has enough funds on the account or has bonus SMS/calls, it will be able to make calls and send SMS messages even if the Not connected status is displayed in this field.

Active SIM card Displays active SIM card:

  • SIM card 1 — if the first SIM card is active.
  • SIM card 2 — if the second SIM card is active.

You cannot switch between the SIM cards manually.

SIM card 1

The number of the SIM card installed in the first slot. To copy the number, click on it.

Bear in mind that the number is displayed if it has been hardwired into the SIM card by the operator.

SIM card 2

The number of the SIM card installed in the second slot. To copy the number, click on it.

Bear in mind that the number is displayed if it has been hardwired into the SIM card by the operator.

Ethernet Internet connection status of the hub via Ethernet:

  • Connected — the hub is connected to Ajax Cloud via Ethernet.
  • Disconnected — the hub is not connected to Ajax Cloud via Ethernet.
Average Noise (dBm)

Noise power level at the hub installation site. The first two values show the level at Jeweller frequencies, and the third — at Wings frequencies.

The acceptable value is 80 dBm or lower. Installing the hub in places with higher noise levels may lead to loss of signal from connected devices or notifications on jamming attempts.

Monitoring Station The status of direct connection of the hub to the central monitoring station of the security company:

  • Connected — the hub is directly connected to the central monitoring station of the security company.
  • Disconnected — the hub is not directly connected to the central monitoring station of the security company.

If this field is displayed, the security company uses a direct connection to receive events and security system alarms. Even if this field is not displayed, the security company still can monitor and receive event notifications via the Ajax Cloud server.

Learn more

Hub model Hub model name.
Hardware version Hardware version. Not updated.
Firmware

Firmware version. Can be updated remotely.

Learn more

ID Hub identifier (ID or serial number). Also located on the device box, on the device circuit board, and on the QR code under the SmartBracket lid.

Hub settings

ajax hub 2 4g

Hub 2 settings can be changed in the Ajax app:

  1. Select the hub if you have several of them or if you are using a PRO app.
  2. Go to Devices tab and select Hub 2 from the list.
  3. Go to Settings by clicking on the gear icon in the upper right corner.
  4. Set the required parameters.
  5. Click Back to save the new settings.

Allows setting up the main picture for the Ajax security system. It is displayed in the hub selection menu and helps to identify the required object.

To change or set an avatar, click on the camera icon and set up the desired picture.

The hub name is displayed in the SMS and push notification text. The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.

To change it, click on the pencil icon and enter the desired hub name.

In this category of settings, you can invite and delete users, edit their rights, and define how the security system notifies users about events and alarms.

To change the settings for a specific user, click on their username in the list of active users.

User Settings

User Role — selecting the level of access to the system management and configuring: Admin or User.

Privacy Settings Management — when enabled, the user can control other users’ access to surveillance cameras, DVRs, detectors with photo verification and with support for Photo on Demand and Photo by Scenario functions.

Permissions — this setting allows you selectively grant access to manage:

Privacy

The category is available for those users who have the right to manage privacy settings. The settings apply to detectors with photo verification that support the Photo on Demand and Photo by Scenario functions and to the surveillance cameras, and DVRs integrated into the system. In this category of settings, you can activate these functions and manage other users’ access to detectors and photos.

General Privacy Settings

Allow Photos on Demand — the setting determines if it is allowed to take on-demand photos using the detectors connected to the hub.

Permissions

Users — setting up access levels to detectors with photo verification, surveillance cameras and DVRs for system users.

Installers — setting up access levels to detectors with photo verification, surveillance cameras and DVRs for professional installers.

Alarm Scenarios

Allow Photos by Scenario — the setting determines if the detectors with photo verification are allowed to take photos in case of the Ajax fire detector alarm.

Alarm Scenarios Conditions — the setting for the already created scenarios; determines the photo shooting conditions in case of the Ajax fire detectors alarm.

Settings for wired Internet connection.

  • Ethernet — allows you to enable and disable Ethernet on the hub.
  • DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static.
  • IP Address — hub IP Address.
  • Subnet mask — mask of the subnet in which the hub operates.
  • Router — gateway used by the hub.
  • DNS — DNS of the hub.

Enabling/disabling cellular communication, configuring connections, and current account.

  • Cellular Data — disables and enables SIM cards on the hub.
  • Roaming — if it is activated, the SIM cards installed in the hub can work in roaming.
  • Ignore network registration error — when this setting is activated, the hub ignores errors when trying to connect via a SIM card. Activate this option if the SIM card cannot connect to the network.
  • Disable communication check with the operator — when this setting is activated, the hub ignores operator communication errors. Activate this option if the SIM card cannot connect to the network.
  • SIM card 1 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings.
  • SIM card 2 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings.

SIM card settings

Connection settings

  • APN, Username, and Password — settings for connecting to the Internet via a SIM card. To find out the settings of your cellular operator, contact your provider’s support service.

Mobile data usage

  • Incoming — the amount of data received by the hub. Displayed in kilobytes or megabytes.
  • Outgoing — the amount of data sent by the hub. Displayed in kilobytes or megabytes.

Keep in mind that data is read on the hub and may differ from your operator’s statistics.

Reset statistics — resets statistics on incoming and outgoing traffic.

Check balance

  • USSD request. Enter the code that is used to check the balance in this field. For example, *111#. After that, click Check balance to send a request. The result will be displayed under the button.

Configuring reminders for arming/disarming the security system when crossing a specified area. The user location is determined using the smartphone GPS module.

Setting up keypad passwords for people who are not registered in the system.

With the OS Malevich 2.13.1 update, we have also added the ability to create a password for people who are not connected to the hub. This is convenient, for example, to provide a cleaning company with access to security management. Knowing the access code, you just need to enter it on the Ajax keypad to arm or disarm the system.

To set up an access code for an unregistered person in the system

  1. Press Add code.
  2. Set up Username and Access Code.
  3. Press Add.

If you want to set up a duress code, change an access code, settings for access to groups, Night mode, code ID, temporarily disable or delete this code, select it in the list and make changes.

The created access codes are valid for all keypads connected to the hub. Hub 2 supports up to 50 access codes.

Group mode configuration. Groups combine system devices regardless of their physical location and make security management more convenient and flexible.

Settings for scheduled security system arming/disarming.

Starts the Detection Zone Test for connected detectors. This test allows determines whether the detectors operate correctly and defines the distance at which they register alarms.

Configuring the hub-detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected.

Settings:

  • Detector Ping Interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default). Bear in mind that with interconnected alarms of fire detectors on, the maximum ping interval will drop to 48 s. The shorter the ping interval, the sooner hub learns about the status updates of the connected devices, and the sooner the devices will receive commands from the hub. Note that all alarms or information about sabotage will be communicated instantly irrespective of the settings.
  • Number of undelivered packets to determine connection failure — a counter of undelivered packets (8 packets by default).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

It is important to keep in mind that the reduction in the polling interval reduces the bundled battery life.

Battery life calculator

Also note that the interval limits the maximum number of connected devices:

Interval Limit
12 s 39 devices
24 s 79 devices
36 s or more 100 devices

Irrespective of the settings, you can connect up to 10 sirens and 5 range extenders to the hub.

Group of hub service settings. These are divided into 2 groups: general settings and advanced settings.

General settings

Time zone

Selecting the time zone in which the hub operates. It is used for scenarios by schedule. Therefore, before creating scenarios, set the correct time zone.

LED Brightness

Adjustment of the hub logo LED backlight brightness. Set in the range of 1 to 10. The default value is 10.

Firmware Auto-Update

Configuring automatic OS Malevich firmware updates.

  • If enabled, the firmware is automatically updated when a new version is available, when the system is not armed, and external power is connected.
  • If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.

Hub logs

Logs are files containing information about system operation. They can help sort out the problem in case of errors or failures. We do not recommend disabling logs as this information may be helpful in the event of errors in the operation of the system.

The setting allows you to select the transmission channel for the hub logs or disable their recording:

  • Ethernet — logs will be transmitted via wired internet. Note that if Ethernet is not connected, the hub will not be able to transmit logs.
  • No — logging is disabled.

We do not recommend disabling logs as this information may be helpful in the event of errors in the operation of the system.

Advanced settings

The list of advanced hub settings depends on the type of application: standard or PRO.

Ajax Security System Ajax PRO
Server connection
Sirens settings
Fire detectors settings
System integrity check
PD 6662 Setting Wizard
Server connection status
Sirens settings
Fire detectors settings
System integrity check
Alarm confirmation
Restore after alarm
Arming/disarming process
Devices Auto Deactivation

PD 6662 Setting Wizard

Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.

Server connection status

The menu contains settings for communication between the hub and the Ajax Cloud:

  • Hub-Server Polling Interval, s. Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.
  • Delay of Server Connection Failure Alarm, s. It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss. It is activated after 3 unsuccessful hub-server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.

The time to generate a message regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:

(Ping interval × 3) + Time filter.

With the default settings, Ajax Cloud reports the hub loss in 8 minutes:

(60 s × 3) + 300 s = 8 min.

  • Receive events of server connection loss without alarm. Ajax apps can notify about the hub-server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
  • Notify of connection loss over channels. Ajax security system can notify both the users and the security company about the loss of connection even via one of the connection channels.

In this menu, you can choose the connection loss of which channels will be reported by the system, as well as the delay for sending such notifications:

    • Ethernet
    • Cellular
    • Wi-Fi
  • Loss Notification Delay, min — time of the delay before sending the notification about loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.

The time of sending a notification about the loss of connection via one of the communication channels is calculated with the formula:

(Polling interval * 4) + Time filter + Loss Notification delay

Sirens settings

The menu contains two groups of siren settings: siren activation parameters and siren after-alarm indication.

Siren activation parameters

If the hub or detector lid is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open.

If the panic button is pressed in the app. If enabled, the hub activates the connected sirens if the panic button was pressed in the Ajax app.

It is possible to disable the response of the siren on SpaceControl panic button pressing in the key fob settings (Devices → SpaceControl → Settings ).

Settings of siren after-alarm indication

This setting is only available in PRO Ajax apps

The siren can inform about triggering in armed system by means of LED indication. Thanks to this feature, system users and passing security companies patrols can see that the system was triggered.

Fire detectors settings

The settings menu of FireProtect and FireProtect Plus fire detectors. Allows configuring interconnected FireProtect alarms of fire detectors.

The feature is recommended by European fire standards, which require, in the event of a fire, a warning signal power of at least 85 dB within 3 meters from the sound source. Such sound power wakes up even a soundly sleeping person during a fire. And you can quickly disable triggered fire detectors using the Ajax app, Button, or KeyPad.

System integrity check

System integrity check is a parameter responsible for checking the status of all security detectors and devices before arming. For example, if DoorProtect detectors are opened or what the state of MotionCam lid is. Checking is disabled by default.

Alarm confirmation

This setting is only available in PRO Ajax apps

Alarm confirmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a specified period of time. By responding to confirmed alarms only, the security company and the police reduce the number of visits on false alarms.

Restore after alarm

This setting is only available in PRO Ajax apps

The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restore are defined when configuring the function.

The function eliminates situations when the user arms the system with detectors that generate false alarms.

Arming / disarming process

This setting is only available in PRO Ajax apps

The menu allows to enable arming in two stages, as well as set Alarm Transmission Delay for security system disarming process.

Devices Auto Deactivation

This setting is only available in PRO Ajax apps

The Ajax security system can ignore alarms or other events of devices without removing them from the hub. Under certain settings, notifications about events of a specific device are not transmitted to a monitoring station CMS and security system users.

It is also possible to manually disable a specific device. Learn more about deactivating devices manually here.

Settings for direct connection to the security company’s central monitoring station. Parameters are set by security company engineers. Keep in mind that events and alarms can be sent to the central monitoring station of the security company even without these settings.

Settings

  • Protocol — the choice of the protocol used by the hub to send alarms to the central monitoring station of the security company via a direct connection. Available protocols: Ajax Translator (Contact-ID) and SIA.
  • Connect on demand. Enable this option if you need to connect to the CMS only when transmitting an event. If the option is disabled, the connection is maintained continuously. The option is available only for the SIA protocol.
  • Object number — the number of an object in the monitoring station (hub).

Primary IP address

  • IP address and Port are settings of the primary IP address and port of the security company server to which events and alarms are sent.

Secondary IP address

  • IP address and Port are settings of the secondary IP address and port of the security company server to which events and alarms are sent.

The hub switches between the primary and secondary IP addresses only if connection with the central monitoring station is lost.

Alarm sending channels

In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub 2 can send alarms and events to the central monitoring station via Ethernet and mobile internet. We recommend that you use all communication channels at once — this will increase the transmission reliability and secure against failures on the telecom operators’ side.

  • Ethernet — enables event and alarm transmission via Ethernet.
  • Cellular — enables event and alarm transmission via the mobile internet.
  • Monitoring Station Ping Interval — sets the period for sending test messages: from 1 minute to 24 hours.

Encryption — event transmission encryption settings in the SIA protocol. AES 128-bit encryption is used.

  • Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted.
  • Encryption key — encryption key of transmitted events and alarms. Must match the value on the CMS.

Panic button coordinates

  • Send coordinates — if enabled, the pressing of a panic button in the app sends the coordinates of the device on which the app is installed and the panic button is pressed, to the central monitoring station of the security company.

Alarm Restore on ARC. The setting allows you to select when the alarm recovery event will be sent to the CMS of the security company: immediately (upon detector recovery) or when disarming.

Settings for PRO users (installers and representatives of security companies) of the security system. Determine who has access to your security system, the rights that are granted to PRO users, and how the security system notifies them about the events.

List of security companies in your area. The area is determined by the GPS data or the regional settings of your smartphone.

Opens Hub 2 User Guide in the Ajax app.

Menu for automatically transferring devices and settings from another hub. Note that you are in the settings of the hub on which you want to import data.

Removes your account from the hub. After removal, all settings, connected users, and paired detectors remain saved.

Settings reset

Resetting the hub to the factory settings:

  1. Turn on the hub if it is off.
  2. Remove all users and installers from the hub.
  3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking red.
  4. Remove the hub from your account.

Malfunctions

Hub 2 may notify about malfunctions, if any. Malfunctions field is available in Device States. Clicking on opens the list of all malfunctions. Note that the field is displayed if a malfunction is detected.

Connection of detectors and devices

The hub is incompatible with uartBridge and ocBridge Plus integration modules. You also cannot connect other hubs to it.

When adding a hub using a step-by-step guidance, you will be prompted to add devices that will protect the premises. However, you can refuse and return to this step later.

Prior to linking a detector or device to a hub, create at least one room. Rooms are used to group detectors and devices, as well as to increase the information content of notifications. Names of devices and rooms will be displayed in the text of the event or alarm of the security system.

ajax hub2 4g

To create a room in the Ajax app:

  1. Select the hub if you have several of them or if you are using a PRO Ajax app.
  2. Go to the Rooms tab.
  3. Click Add Room.
  4. Assign a name to it. If possible, attach or take a picture of the room — this will make it easier to find in the list.
  5. Click Save.

To change the room picture or name or to remove it, go to the room settings by pressing the gear icon in the Rooms menu.

How to connect a detector or device to the hub

  1. Select the hub if you have several of them or if you are using a PRO Ajax app.
  2. Go to the Rooms tab.
  3. Open the room and select Add Device.
  4. Name the device, scan its QR code (or enter it manually), select a group (if group mode is enabled).
  5. Click Add – the countdown for adding a device will begin.
  6. Follow the instructions in the app to connect the device.

In order to link a device to the hub, the device must be located within the hub’s radio communication range (at the same secured premises). If connection fails, follow the instructions in the user guide for a respective device.

Events and alarms notifications

The Ajax security system informs the user about alarms and events using three types of notifications: push notifications, SMS, and phone calls. Notification settings can only be changed for registered users that are connected to the hub.

Hub 2 does not support calls and SMS transmission using VoLTE (Voice over LTE) technology. Before buying a SIM card, please make sure that it only supports the GSM standard.

Type in app System events Notifications
Malfunctions
  • Loss of connection between the device and the hub
  • Jamming
  • Low battery charge in device or hub
  • Masking
  • Tampering with the detector body

Push notifications

SMS

Alarm
  • Intrusion
  • Fire
  • Flood
  • Loss of connection between the hub and the Ajax Cloud server

Calls

Push notifications

SMS

Events

Push notifications

SMS

Arming / Disarming
  • Arming / Disarming entire premises or group
  • Turning on Night mode

Push notifications

SMS

The hub does not notify users of opening detectors triggering in the Disarmed mode when the Chime feature is enabled and configured. Only the sirens connected to the system notify about the opening.

What is Chime

Selection of location for installation

When choosing a location, consider three main factors:

  • Jeweller signal strength,
  • Wings signal strength,
  • cellular signal strength.

Locate Hub 2 in a place with stable Jeweller and Wings signal strength of 2–3 bars with all connected devices (you can view the signal strength with every device in the list of states for a respective device in the Ajax app).

When choosing a place for installation, consider the distance between the devices and the hub and any obstacles between the devices hindering the radio signal passage: walls, intermediate floors, or large-size objects located in the room.

To roughly calculate the signal strength at the place of installation, use our radio communication range calculator.

The cellular signal strength of 2–3 bars is necessary for the correct stable operation of SIM cards installed in the hub. If the signal strength is 0 or 1 bar, we cannot guarantee all events and alarms by calls, SMS, or mobile internet.

Be sure to check the Jeweller and Wings signal strength between the hub and all devices at the place of installation. If the signal strength is low (a single bar), we cannot guarantee a stable operation of the security system since a device with a low signal strength may lose connection with the hub.

If the signal strength is insufficient, try moving the device (hub or detector) as repositioning by 20 cm can significantly improve the signal reception. If repositioning the device has no effect, try using a range extender.

Hub 2 should be hidden from direct view to reducing the likelihood of sabotage or jamming. Also, keep in mind that the device is intended for indoor installation only.

Do not place Hub 2:

  • Outdoors. Doing so may cause the device to malfunction or not work correctly.
  • Near metal objects or mirrors, for example, in a metal cabinet. They can shield and attenuate the radio signal.
  • Inside any premises with the temperature and humidity beyond the range of permissible limits. Doing so may cause the device to malfunction or not work properly.
  • Close to radio interference sources: less than 1 meter from the router and power cables. This could result in the loss of connection with the hub or devices connected to the range extender.
  • In places with low or unstable signal strength. This could result in the loss of connection with connected devices.
  • Less than 1 meter away from Ajax wireless devices. This could result in the loss of connection with the detectors.

Installation

Before installing the hub, make sure that you have selected the optimal location and that it complies with the requirements of this manual.

When installing and operating the device, follow the general electrical safety rules for using electrical appliances and the requirements of electrical safety regulations.

To install the hub:

  1. Fix the SmartBracket mounting panel with bundled screws. When using other fasteners, make sure they do not damage or deform the panel. When attaching, use at least two fixing points. To make the tamper react to attempts to detach the device, be sure to fix the perforated corner of SmartBracket.

    Do not use double-sided adhesive tape for mounting. It can cause a hub to fall. The device may fail if hit.

  2. Connect the power cable, Ethernet cable, and SIM cards to the hub. Turn on the device.
  3. Secure the cables with a plastic retainer plate. This will reduce the likelihood of sabotage, as it takes a lot more to tear away a secured cable.
  4. Slide Hub 2 onto the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel fixation. You will receive a notification if an attempt is made to tear the hub off the surface or remove it from the mounting panel.
  5. Fix the hub on the SmartBracket panel with bundled screws.

    Do not turn the hub upside down or sideways when attaching vertically (for example, on a wall). When properly fixed, the Ajax logo can be read horizontally.

Maintenance

Check the operational capability of the Ajax security system regularly. The optimal frequency of checks is once every three months. Clean the body from dust, cobwebs, and other contaminants as they emerge. Use a soft and dry cloth that is suitable for equipment care.

Do not use any substances containing alcohol, acetone, petrol, and other active solvents for cleaning the hub.

If the hub battery becomes faulty, and you wish to replace it, use the following guidance:

Technical Specifications

General settings
Classification Security system control panel
Colour White, black
Installation method Indoors
Communication with Ajax Cloud
Hub 2 (2G) communication channels 2 SIM cards

  • 2G (GSM900/DCS1800 (B3/B8))

Ethernet

Hub 2 (4G) communication channels 2 SIM cards

  • 2G (GSM900/DCS1800 (B3/B8))
  • 3G (WCDMA 850/900/2100 (B1/B5/B8))
  • LTE (FDD B1/B3/B5/B7/B8/B20/B28)

Ethernet

Communication with devices
Communication protocols

Encrypted two-way radio protocols:

Jeweller — for transmitting events and alarms.
Wings — for transmitting photos.

Radio communication range

Up to 2000 m without obstacles

Learn more

Radio frequency band 866.0 – 866.5 MHz
868.0 – 868.6 MHz
868.7 – 869.2 MHz
905.0 – 926.5 MHz
915.85 – 926.5 MHz
921.0 – 922.0 MHz
(depending on the sales region)
Radio signal modulation GFSK
Maximum effective radiated power (ERP) ≤ 25 mW
Polling interval 12–300 s
(set by administrator in the app)
Time for alarm delivery from detector to hub 0.15 s
Time for photo delivery from detector to hub

up to 9 s at default settings

Learn more

Capabilities
Number of connected devices up to 100 including range extenders and sirens
Number of connected ReX up to 5
Number of connected sirens up to 10
Number of security groups up to 9
Number of users up to 50
Video surveillance up to 25 cameras or DVRs
Number of rooms up to 50
Number of scenarios

up to 32

Learn more

Central Monitoring Station communication protocols
  • SurGard (Contact ID)
  • SIA (DC-09)
  • ADEMCO 685
  • Other proprietary protocols

Learn more

Power supply
Power supply 110–240 V with a pre-installed power supply unit
12 V with an alternative power supply unit 12V PSU
6 V with an alternative power supply unit 6V PSU
Backup battery Li-Ion 2 Ah
(up to 16 h of battery life with Ethernet disabled)
Energy consumption from the grid 10 W
Anti-sabotage protection
Tamper +
Radio frequency hopping +
Fraud protection +
Lid
Operating temperature range From -10°C to +40°C
Operating humidity Up to 75%
Dimensions 163 × 163 × 36 mm
Weight 362 g
Service life 10 years

Compliance with standards

Complete set

  1. Hub 2 (2G) or Hub 2 (4G).
  2. Power cable.
  3. Ethernet cable.
  4. Installation kit.
  5. SIM card (supplied depending on the region).
  6. Quick Start Guide.

Warranty

Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase.

If the device does not function properly, we recommend that you first contact the support service as technical issues can be resolved remotely in half of the cases.

Contact Technical Support:

Need help?

In this section you’ll find detailed manuals and educational videos about all features of Ajax. And in case you need help of a technical specialist, we’re available 24/7.

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