How to configure telephony settings on an Ajax hub

Updated

Telephony settings allow you to configure an Ajax hub to communicate with a central monitoring station (CMS) via SIP protocol.

The settings are available only in Ajax PRO apps. Also, only one security company can be connected to the hub to make calls via SpeakerPhone Jeweller.

To configure telephony settings, in Ajax PRO apps:

  1. Select the required space.
  2. Go to the Devices tab.
  3. Select a hub to which the voice module is added from the list.
  4. Go to Settings by tapping on the gear icon .
  5. Select the Telephony settings menu.
  6. Set the required parameters.
  7. Tap on Back to save the new settings.
Setting Value
Allow communication via voice module

When the option is enabled, the system allows company–site communication via the voice module.

Disabled by default.

Connection
Company settings Allows the user to specify connection details:

  • Company name — displayed in events accompanying each communication with the company via the voice module.
  • Company number.
  • Address — IP or domain name.
  • Port.
  • STUN server — IP or domain name.
  • STUN port.

Specify which protocol to use for communication purposes. Connection type:

  • SIP.
  • ESI.
Object settings Allows the user to specify site details:

  • Hub number.
  • Password.

Can contain up to 12 Cyrillic characters or up to 24 Latin characters.

Allowed call types Allows the user to select call type:

  • CMS to object — one-way communication with the site when a call can be initiated only by CMS.
  • Callback from CMS — a call from the site to CMS can only be made after a callback request from CMS.
  • Object to CMS — possibility to call from the site to CMS after the alarm.
Call options

Allows the user to specify call type.

When the Call only when space is armed option is enabled, the call using the voice module can only be made when the system is armed.

When the Call only after alarm option is enabled, the call using the voice module can only be made after alarm.

Time to make call after alarm — the period during which CMS can call the site after an alarm is triggered. It can be set from 5 to 30 minutes.

Call maximum duration can be set from 1 to 10 minutes.

Notify of connection state When the option is enabled, the system notifies you if the connection with communication services is lost, and once it is restored.

The CMS operator can not connect to voice modules added to the hub, which has switched to Saving mode (the Battery power saver feature should be enabled and configured in the hub settings).

In such cases, the CMS operator can connect and communicate via voice modules only during the hub Activity period when the hub stays connected to Ajax Cloud. The ongoing call can not prolong the hub activity period; therefore, the call will end automatically once the hub switches to Saving mode.

With settings templates, multiple telephony settings can be applied at once to save time when configuring several systems. This feature is available in PRO Desktop.

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