Hub Hybrid (4G) (without casing) user manual

Functional elements

1. LED status indicator of the hub and connected communication channels.
2. LED status indicator of devices connected to the hub Fibra lines.
3. Slot for micro SIM 1.
4. Slot for micro SIM 2.
5. Front-side tamper button. Unused in this version of the control panel. In Hub Hybrid, it detects attempts to remove the casing lid of the control panel.
6. QR code and ID (serial number) of the device.
7. Power cable connector.
8. Ethernet cable connector.
9. Power button.
10. Terminals for connecting a 12 V backup battery.
11. Fibra line terminals for connecting wired devices.
12. Battery error indicator. Lights up in case of polarity reversal when connecting the battery (e.g., connecting “–” to “+” and vice versa).
13. Mounting holes to install the Hub Hybrid board into Case D (430) using Module Holder (type B).
14. Connector for attaching the tamper board to the hub. The tamper board is included in the Case complete set, which is sold separately.
15. Connector for attaching the external LED to the hub. The external LED is included in the Hub Hybrid (4G) (without casing) complete set.
16. External antenna connector for the cellular communication channel (SMA female connector).
17. Rear-side tamper button. Unused in this version of the control panel. In Hub Hybrid, it signals attempts to detach the control panel casing from the surface.

Fibra line terminals

Hub Hybrid has 8 Fibra lines. Numbers from 1 to 8 are indicated on the control panel board.

Fibra line terminals:

1. +24 V — power supply terminal of 24 V⎓.
2. A — first signal terminal.
3. B — second signal terminal.
4. GND — power ground terminal.

Observe the polarity and the order of connecting the wires when installing Fibra devices.

Operating principle

Hub Hybrid is a hybrid control panel of the Ajax security system. It controls the operation of connected devices. The hub is added to a space — a virtual entity where various autonomous devices are gathered on the same physical object.

You can connect up to 100 wired and wireless Ajax devices to Hub Hybrid. Connected devices protect against intrusion, fire, and flooding, and also allow you to control electrical appliances according to scenarios or manually — in a mobile app or by pressing the panic button, LightSwitch, or keypad with touch screen.

To monitor the operation of all security system devices, the hub communicates with the connected devices using three encrypted protocols:

1. Jeweller is a radio protocol for transmitting events and alarms from Ajax wireless devices. The communication range is up to 2,000 m without obstacles: walls, doors, or inter-floor constructions.
   Learn more about Jeweller
2. Wings is a radio protocol for transmitting large data packets. The communication range is up to 1,700 m without obstacles: walls, doors, or inter-floor constructions.
3. Fibra is a wired protocol for transmitting events and alarms from Ajax wired devices. The communication range is up to 2,000 m when connected via twisted pair U/UTP cat.5.
   Learn more about Fibra

If a device is triggered, the system raises an alarm in less than a second, regardless of the communication protocol. In case of an alarm, the hub activates the sirens, starts the scenarios, and notifies the security company’s monitoring station and all users.

Sabotage protection

OS Malevich

Hub Hybrid is run by the real-time operating system OS Malevich. It is protected from viruses and cyber-attacks.

OS Malevich brings new features and functionality to the Ajax security system through over-the-air updates. The update does not require the involvement of an installation engineer or user.

The update takes up to 2 minutes with the security system disarmed and the external power supply and backup battery connected.

Ajax account

To set up the system, install the Ajax PRO app and log in to your PRO account or create a new one if you don’t have one. Don’t create a new account for each space since one account can manage multiple security systems. Where necessary, you can configure separate access rights for each space.

User settings, systems, and parameters of connected devices are stored in the space. Changing the space admin, adding or removing users does not reset the settings of devices added to the space.

Hub Hybrid can only be added and configured in Ajax PRO apps..

Device placement

Hub Hybrid (4G) (without casing) must be installed into Case D (430). The control panel is designed for indoor installation only. It is advisable to choose an installation site where the hub is hidden from prying eyes — for example, in a storage room. This helps to reduce the risk of sabotage or security system jamming.

ВInstall Case with the hub on a vertical surface. This will ensure proper tamper response if someone attempts to detach Case. Learn the battery documentation before installing — some batteries can be mounted only vertically (with terminals upward). Another installation position could cause fast battery degradation.

Choose a location where the hub can use all possible communication channels: Ethernet and two SIM cards. Ensure that the cellular signal at the installation site should is stable and reaches 2–3 bars. In areas with poor signal reception, it is recommended to install Ajax ExternalAntenna. Correct device operation cannot be guaranteed if the cellular signal is weak.

When choosing an installation site, take into account the distance between the hub and wireless devices and the presence of obstacles between them hindering the radio signal passage: walls, intermediate floors, or large-size objects located in the room.

To roughly calculate the signal strength at the place of installation of wireless devices, use our radio communication range calculator. Use Fibra power supply calculator to calculate the wired connection range.

Run the Jeweller, Wings, and Fibra signal strength tests. The stable signal strength of 2–3 bars with all connected devices should be provided at the chosen installation site. With a signal strength of 1 or 0 bars, we do not guarantee stable operation of the security system.

If the system has devices with signal strength of 1 or 0 bars, consider relocating the hub or device. If this is not possible or the device still has low or unstable signal strength after being moved, use range extenders.

Follow these recommendations when designing the system project for a facility. Only professionals should design and install the Ajax system. The list of authorized Ajax partners is available here.

Installing into Case

Hub Hybrid (4G) (without casing) must be installed into Case D (430), which is sold separately. The board can be placed alongside other devices in Case D (430). Use Case configurator to determine the optimal arrangement of your Fibra devices within the casing.

You can install only one Hub Hybrid (4G) (without casing) board into a single Case.

Case features mounts for the modules, wire channels, and a tamper board that connects to the hub’s connector.

Do not install Hub Hybrid (4G) (without casing)

Designing

It is crucial to design the system project properly to ensure the correct installation and configuration of the devices. The design must consider the number and types of devices at the facility, their exact locations and installation heights, the length of wired Fibra lines and cables from other devices, the type of cable used, and other parameters. Refer to the article to learn tips for designing the Fibra system project.

Topologies

Fibra is a data transfer protocol for the Ajax wired devices. At the physical level, Fibra resembles a bus connection: the detectors are connected to the control panel using a four-core cable. Ajax systems support three topologies — Beam (Radial wiring), Ring, and Tree. Learn more about topologies in this article.

Cable length and type

The maximum range of a wired connection using the Beam (Radial wiring) topology is 2,000 meters, and using the Ring topology — 500 meters.

Recommended cable types:

• U/UTP cat.5, 4 × 2 × 0.51 mm (24 AWG), copper conductor.
• Signal cable 4 × 0.22 mm², copper conductor.

If you use a different type of cable, the communication range for wired connections may vary. No other types of cables have been tested.

Verification using a calculator

To ensure that the project is designed correctly and the system functions as intended in practice, we have developed a Fibra power supply calculator. It helps to check the communication quality and cable length for wired Fibra devices when designing the system project.

Preparing for installation

Cable arrangement

Before laying cables, check the electrical and fire safety regulations applicable in your region. Strictly follow these standards and regulations. Tips for cable arrangement are available in this article.

Cable routing

Before beginning the installation, we strongly advise reviewing the Device placement section thoroughly. Stick to the outlined system project without deviation. Violation of the basic Hub Hybrid (4G) (without casing) installation rules and the recommendations of this manual may lead to incorrect operation, as well as loss of connection with the device.

Signal cables of Fibra devices must be laid at a distance of at least 50 cm from the power cables when lying parallel, and, if they intersect, it must be at a 90° angle. Observe the permissible bend radius of the cable. It is specified by the manufacturer in the cable specifications. Otherwise, you risk damaging or breaking the conductor. Tips for cable routing are available in this article.

Preparing cables for connection

First, remove the insulation layer and strip the cable with a special insulation stripper. The ends of the wires inserted into the device terminals must be tinned or crimped with a sleeve. It ensures a reliable connection and protects the conductor from oxidation. Tips for preparing the cables are available in this article.

Installation

Before installing Hub Hybrid (4G) (without casing) make sure that you have selected the optimal location and that it meets the requirements of this manual. To reduce the risk of sabotage, the cables must be hidden from view and located in a difficult place for intruders to access. Ideally, the cables should be mounted in walls, floors, or ceilings. Run the Fibra signal strength test before final installation.

When connecting to the terminals of the device, do not twist the wires together, but solder them. The ends of the wires that will be inserted into the terminals should be tinned or crimped with a special sleeve. This will ensure a reliable connection. Observe the safety procedures and the rules for electrical installation work when connecting the control panel and wired devices.

To install Hub Hybrid (4G) (without casing) into Case:

1. Prepare cable holes in Case in advance.
2. Drill a Ø10 mm hole for the light guide in the bottom or side of the casing, near where the LED board will be installed.

   

3. Install the light guide and the LED board from the Hub Hybrid (4G) (without casing) complete set.

   

   

4. Pull the power and Ethernet cables into Case through the prepared holes./li>
5. Secure Case to a vertical surface at the selected installation site using the bundled screws at all fixation points.

   Note: One fixation point is located in the perforated part above the tamper — it is crucial for triggering the tamper if someone attempts to detach the casing.

   

   Before installation, please read the battery documentation. Certain batteries should only be mounted vertically (with terminals facing upward). Installing them in any other position may lead to rapid battery degradation.

6. Secure two Module Holder (type B) holders using the Case rails.
7. Install the Hub Hybrid (4G) (without casing) board onto the holders.
8. Install the battery on the designated holders provided in Case. Secure the battery with the holding stripe.
9. Install and connect the Case tamper board to the appropriate hub terminal.
10. If necessary, connect Ajax ExternalAntenna to the appropriate communication port.
    

    Use only Ajax ExternalAntenna. We do not guarantee correct device operation with a third-party external antenna. Before installation, please read the ExternalAntenna user manual.

11. Connect the backup battery to the appropriate hub terminal with the bundled cable. Follow the correct polarity and wire connection order.

    Note: Hub Hybrid (4G) (without casing) cannot be connected to third-party power supply units.

    

    Use 12 V⎓ batteries with a capacity of 7 A∙h. You can also use a similar battery of a different capacity, of the matching size, and with a charging time of no more than 40 hours.

12. Connect the power and Ethernet cables to the appropriate connectors

    

    1 — Ethernet cable connector.
    2 — power cable connector.

    

    To comply with the INCERT requirements, use the screw terminal block adapter to connect the external power supply.

13. Secure the cables with ties.
14. Install SIM cards:

    

    1 — the first micro SIM slot.
    2 — the second micro SIM slot.

15. Press and hold the hub’s power button. As soon as the hub turns on, the Fibra line LEDs on the hub board will light up.
16. Attach the lid to the casing and secure it with the bundled screws.
17. Add the hub to a space..
18. Check the status of the hub casing in the Ajax PRO app. If a tamper alarm is indicated, ensure that Case is closed tightly.
19. un the hub functionality testing.

If Ethernet connection fails

If the Ethernet connection is not established, disable proxy and MAC address filtration and activate DHCP in the router settings. The hub will automatically receive an IP address. After that, you can assign a static IP address to the hub in the Ajax app.

If SIM connection fails

To connect to the cellular network, you need to install a micro SIM card with a PIN code request disabled and a sufficient amount of funds on the account to pay for services as per the operator’s tariff. To disable the PIN code request, insert the SIM card into the phone.

If the hub fails to connect to the cellular network, use Ethernet to configure the network parameters: roaming, APN access point, user name, and password. To find out these parameters, contact the support service of your mobile operator.

Adding a hub to the Ajax app

Use the latest versions of Ajax apps to access all available features and ensure proper system operation. Hub Hybrid can only be added and configured in Ajax PRO apps.

After adding a hub to your account, you become the admin of the device. Admins can invite other users to the system and determine their rights. You can connect up to 50 users to Hub Hybrid.

Each PRO account connected to the hub, as well as the security company profile, is considered a user of the system.

Changing or removing the admin from the list of hub users does not reset the settings of the system or connected devices.

If there are already users on the hub, the hub admin, PRO with the rights to configure the system, or the installation company maintaining the selected hub can add your account. You will be notified that the hub has already been added to another account. Contact our Technical Support to determine who has admin rights on the hub.

User account types and rights

To add a hub to Ajax PRO app::

1. Connect external power, backup battery, Ethernet, and/or SIM cards to the hub.
2. Turn on the hub and wait until the connection status LED indicator lights up green or white.
3. Open the Ajax PRO app. Allow the app to access the requested features. This will allow you to fully use the capabilities of the Ajax apps and not to miss notifications about alarms or events.
4. Ensure you have a space. Create the space if you don’t have one.
   What is a space
   How to create a space
5. Click Add hub.
6. Choose a suitable method: manually or using a step-by-step guidance. If you are setting the system up for the first time, use step-by-step guidance.

Manually

To add a hub manually:

1. Assign the hub name.
2. Scan the hub QR code or enter the ID manually.
3. Wait until the hub is added. After binding, the hub will be displayed in the Devices tab of the PRO app.

By step-by-step guidance

If you chose a step-by-step guidance, follow the instructions in the app. Upon completion, the hub and connected devices will be displayed in the Devices tab of the PRO app.

Preparing to connect devices

Create at least one virtual room before adding devices to the system. Rooms are needed to group devices and to increase the information content of notifications. Names of devices and rooms are displayed in the text of events and alarms of the Ajax system.

Wireless devices connection

The hub is incompatible with other hubs, uartBridge, and ocBridge Plus.

To add a wireless device to the hub, in the PRO app:

1. Go to the Devices tab and tap Add device.
2. Assign a name to the device.
3. Scan the QR code or enter the device ID manually. A QR code with ID is placed on the device enclosure. Also, it is duplicated on the device packaging.
4. Select a virtual room and a security group (if the group mode is enabled).
5. Tap Add, and the countdown will begin.
6. Follow the instructions in the app to connect the device.
7. Repeat steps 1–6 to add any required devices.

To add a device to the hub, the device should be located within the hub’s radio communication range — at the same secured premises.

Wired devices connection

The hub is incompatible with other hubs, uartBridge, and ocBridge Plus.

Fibra wired communication technology allows creating segments up to 2,000 meters long. Hub Hybrid features 8 lines compatible with all Fibra devices, regardless of the type. Security detectors, keypads, and sirens are connected to the same line and ensure the safety of a specific area of ​​the facility.

Installation and connection

Before installing the devices, make sure that you have selected the optimal location and that it meets the conditions of the user manual. Wires must be hidden from view and located in a place that is difficult for intruders to access to reduce the likelihood of sabotage. Ideally, the wires should be set into the walls, floor, and/or ceiling. Before the final installation, test the Fibra signal strength.

To connect a wired device to the hub:

1. De-energize and turn off the hub. Disconnect the backup battery.

   

   1 — external power supply.
   2 — backup battery.

2. Run the four-wire cables into the casing. Connect the wires to Hub Hybrid line terminals:

   +24 V — power supply terminal of 24 V⎓.
   A, B — signal terminals.
   GND — ground.

3. Connect the other end of the four-wire cable to the terminals of the first device in the line, observing the polarity and the order of wiring. Securely fasten the cable to the terminals of the device.
4. If other devices are connected to the segment, prepare and wire the cable for the next device into the terminals.

   

   +24V — power supply terminal of 24 V⎓.
   А, B — signal terminals.
   GND — ground.

5. Connect other devices to the line, if necessary.
6. Install a 120 ohm terminating resistor for the last device in the line using the Beam (Radial) topology. A terminating resistor is installed between terminals A and B of the last device in the line.

   

   With the Ring topology, a terminating resistor is not needed. In this case, connect the last device in the line to the next Fibra line of the hub.

   

   The nominal value of terminating resistors is 120 Ω. Termination resistors are included in the complete set of Hub Hybrid.

   Learn more about connection methods
7. Connect power to the hub and turn it on.
8. Add devices to the system manually or using line scanning.
9. Run the Fibra signal strength test for each connected device. The recommended signal strength is two or three bars. Otherwise, check the connection and integrity of the wires or relocate the system devices.

Adding wired devices

Two ways to add devices are available in the Ajax PRO app: manually and automatically. It is useful to add a few devices manually — for example, when replacing a faulty detector with a new one. Automatic line scanning is useful when adding numerous devices.

The device connected to the hub will appear in the list of hub devices in the Ajax app.

Device status updating depends on the Fibra settings; the default value is 36 seconds.

For the installation engineer to name the device correctly or assign a room and a group to it, we have provided two methods for device identification: by LED indication and by triggering an alarm.

If the hub already has the maximum number of devices added (for Hub Hybrid, the default is 100), you will get an error notification when you add one.

Connected Ajax devices work with one hub only. Once added to a new hub, these devices are not removed from the list of devices of the old hub. This must be done through the Ajax PRO app.

Fault counter

If a hub fault is detected (e.g., no external power supply is available), a fault’s counter is displayed on the device icon in the Ajax app.

All faults can be viewed in the hub states. Fields with faults will be highlighted in red.

Icons

Icons display some of the Hub Hybrid statuses. You can view them in the Ajax app, in the Devices tab.

Icon	Meaning
	The hub operates in the 2G network.
	The hub operates in the 3G network.
	The hub operates in the 4G (LTE) network.
	No SIM cards. Insert at least one SIM card.
	The SIM card is faulty or has a PIN code set up. Check SIM card operation in the phone and disable the PIN code request.
	The hub battery charge level. Displayed in 1% increments.
	The backup battery is not connected.
	Hub Hybrid malfunction detected. Open hub states for details.
	The hub is directly connected to the monitoring station of the security company. The icon is not displayed if direct connection is not available or not configured. Learn more
	The hub is not directly connected to the central monitoring station of the security company. The icon is not displayed if direct connection is not available or not configured. Learn more

States

States can be found in the Ajax app:

1. Go to the Devices tab.
2. Select Hub Hybrid from the list.

Settings

The control panel settings can be changed in Ajax PRO apps. In order to change the settings:

1. Log in to the Ajax PRO apps.
2. Select an object from the list.
3. Go to the Devices tab.
4. Select a hub.
5. Go to its Settings by clicking on the gear icon .
6. Select a settings category and make changes. After making changes, click Back to save the new settings.

Keypad access codes

Setting up keypad passwords for people who are not registered in the system.

You can create a password for people who are not added to the space. This is convenient, for example, to provide a cleaning company with access to security management. Knowing the access code, you just need to enter it on the Ajax keypad to arm or disarm the system.

To set up an access code for an unregistered person in the system:

1. Press Add code.
2. Set up Username and Access Code.
3. Press Add.

If you want to set up a duress code, change an access code, settings for access to groups, Night mode, code ID, temporarily disable or delete this code, select it in the list and make changes.

The created access codes are valid for all keypads connected to the hub. Hub Hybrid supports up to 50 access codes.

The access code should contain from 4 to 6 digits. Numbers from 0 to 9 can be applied to every digit.

Hub Hybrid supports more than 1,000,000 variations of PIN codes.

How to manage security with access codes on KeyPad Fibra

Code length restrictions

This setting is only available in PRO Ajax apps

Set the requirements for the length of passcodes that are used for users’ authorization and access to the system. You can select Flexible (4 to 6 symbols) option or define the fixed code length: 4 symbols, 5 symbols, or 6 symbols.

Note: when you set the fixed code length, the system resets all access codes configured before.

The fixed code length is required for the Easy armed mode change feature that allows disarming the system without pressing the Disarm button on the keypad after entering a passcode or using an access device.

Learn more about Easy armed mode change

Jeweller/Fibra

Setting the polling period between the hub and connected devices. The settings indicate how often the hub communicates with devices and how fast a connection loss is detected.

• Detector ping interval, sec — the frequency of polling of connected devices by the hub, set in the range from 12 to 300 seconds. The default value is 36 seconds. Configured for both: wired and wireless devices.
• Number of missed pings to determine connection failure — counter of undelivered packets. The default value is 8 packets (configured separately for wireless and wired devices).

Do not decrease the default values ​​of the ping interval and ping period unless it is necessary.

The time before sending a message regarding the loss of connection between the hub and the device are calculated using the following formula:

Detector ping interval × Number of missed pings to determine connection failure

The shorter the ping period, the faster the hub will know about the events of the connected devices, and the devices will receive hub commands. Information about alarms and sabotage is transmitted instantly, regardless of the ping interval. Decreasing the ping period will affect the battery life of wireless devices.

Learn more

The ping interval limits the maximum number of connected devices:

Interval	Connection limit
12 s	39 devices
24 s	79 devices
36 s (by default)	100 devices

Regardless of the ping period settings, up to 10 sirens or keypads with a built-in buzzer can be connected to Hub Hybrid.

Radio interference detection — the following settings ensure system compliance with EN 50131 Grade 3 requirements. There are two options:

• Advanced radio interference detection.
• Send radio interference detection event as alarm — if enabled, the notification of a high level of radio interference will be sent as alarm to all system users.

Telephony settings

This setting is only available in PRO Ajax apps

Telephony settings allow you to configure an Ajax hub to communicate with a central monitoring station (CMS) via SIP protocol.

How to configure telephony settings on an Ajax hub

In PRO Desktop, a telephony settings template can be created and applied to save time on configuration on multiple systems.

How to create and apply settings templates in an Ajax system

Lines

A group of settings for wired connected Fibra devices.

Lines power supply — Hub Hybrid lines power management. When enabled, power is supplied to connected Fibra devices. Power is on by default.

Ring-connected lines — allows creating the ring in the app, then to connect lines manually by choosing the relevant inputs.

Lines power test — runs the Hub Hybrid lines power test. It simulates the maximum possible energy consumption: detectors generate alarms, keypads are activated, sirens are turned on.

If the system passes the test, all wired devices will have enough power in all situations.

During the lines power test, connected wired sirens are activated.

Add all Fibra devices — runs a Fibra lines scan. The function shows all wired devices connected to the hub, in order to quickly set names, groups, and rooms.

Service

Group of hub service settings. These are divided into two groups: general settings and advanced settings.

General settings

LED Brightness

Brightness adjustment of the hub LED indicator.

Firmware update

The menu contains the hub firmware update settings.

• Firmware auto-update configures automatic OS Malevich updates (enabled by default):
  • If enabled, the firmware is automatically updated when a new version is available. The system should be disarmed, and external power should be connected to the hub.
  • If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.
• Check for new version allows manually checking and installing firmware updates when available or assigned to the hub. This option is available only when the Firmware auto-update setting is enabled.

How OS Malevich updates

Hub system logging

This setting allows you to select the transmission channel for the hub logs or disable their recording:

• Ethernet — system logs are transmitted over the wired Internet.
• Off — logging is disabled.

Logs are files containing information about system operation. Do not disable the logs as this information may be helpful in case of errors in the operation of the system. Logs are transmitted via Ethernet only.

How to send an error report

Delaying notifications of external power loss

Settings for the delay time when sending an external power loss notification.

You can select a delay time from 1 minute to 1 hour with a selection interval of 1 minute.

‘While hub offline’ events amount

Events during communication failure with the server are recorded in the hub buffer and will be delivered to Ajax apps after the connection is restored.

This setting allows you to choose the number of the last events, that hub will send to Ajax apps after returning online.

You can select between 100 (default value) and 1000 events with increment of 50 events.

Learn more

Advanced settings

PD 6662 setting wizard

Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.

Learn more about PD 6662:2017

System setup using PD 6662:2017

Server connection

Communication settings between the hub and the Ajax Cloud server:

• Delay of server connection failure alarm, sec. The delay is necessary to reduce the risk of false notification of a lost connection with the Ajax Cloud server. Activated after 3 unsuccessful hub–server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.
• Hub-server polling interval, sec. Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.

The time before sending a notification regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:

(Ping interval × 3) + Time filter.

With the default settings, Ajax Cloud registers the hub loss in 8 minutes:

(60 s * 3) + 300 s = 8 min.

• Get notified of server connection loss without alarm. Ajax’s apps can notify about the hub-server connection loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
• Notify of connection loss over channels. The Ajax security system can notify both the users and the security company about the loss of connection between the hub and the Ajax Cloud server even via one of the communication channels.

  In the menu, you can select the communication channels via which the system will notify about the loss of connection (Ethernet and/or cellular), as well as the transmission delay of such notifications.

• Loss notification delay, min — time of the delay before sending the notification about the loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.

  The time of sending a notification about the loss of connection via one of the communication channels is calculated using the following formula:

  (Ping interval × 3) + Time filter + Notification delay.

Sounds and alerts

The menu contains three groups of settings: siren activation parameters, siren after-alarm indication, and beep with keypad activation parameters.

Siren activation parameters

If lid of hub or any detector is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open.

If in-app panic button is pressed. If enabled, the hub activates the connected sirens if the panic button was pressed in the Ajax app.

Disable the siren response to Ajax SpaceControl Jeweller panic button pressing in the key fob settings in the Ajax app (Devices → Ajax SpaceControl Jeweller → Settings ).

Restart alarm signal on triggering of each detector. If enabled, each new alarm from the intrusion detector will restart the siren alarm. You can disable this setting so that the siren only reacts to alarm from the first triggered detector.

Setting the siren after-alarm indication

This setting is only available in PRO Ajax apps

The siren can inform about alarms in the armed system by means of LED indication. Thanks to this feature, users and passing patrols of security companies can see that the system was triggered.

Feature implementation in Superior StreetSiren DoubleDeck Fibra

Beep with keypad activation parameters

This setting is only available in PRO Ajax apps

The keyboards connected to the hub will emit an audible sound to inform of malfunctions. To activate the sound notifications enable toggles: If any device is offline and If the battery of any device is low.

Sound notifications of malfunctions are supported by Ajax keypads with the following firmware versions or higher:

• 5.57.1.1 for KeyPad Jeweller;
• 5.57.5.0 for KeyPad Plus Jeweller;
• 6.57.11.12 for KeyPad Fibra.

Battery settings

The menu contains the following settings: Battery power saver, Maximize battery life, Stop battery charging if faulty.

This setting is only available in PRO Ajax apps

Battery power saver

The Save hub backup battery charge setting allows for extending the backup battery life when an external power supply is unavailable. When this setting is enabled, the hub switches to standby mode once it loses the external power supply.

To save the backup battery charge, the hub disables its connection channels (cellular network, Ethernet, Wi-Fi) when it switches to standby mode. Therefore, the hub in standby mode is not connected to Ajax Cloud and CMS until any system event occurs. In Ajax apps, the hub and devices added to it will be greyed out and unavailable for configuration or control; the hub will be in the Saving mode state, and devices added to it will be Offline.

The standby mode doesn’t affect the system operation. Any detector triggering activates the hub for a specified time to transmit the event to users and CMS. During standby mode, the hub LED flashes red every 30 seconds, and the LED brightness is decreased to the minimum.

If the hub is in standby mode, switching arming modes is possible only by using a keypad or a key fob. Switching system arming modes and configuring the hub in standby mode via Ajax apps are not provided.

Enable Save hub backup battery charge to configure the hub operation time:

Setting	Meaning
Activity period	The time the hub remains connected to Ajax Cloud after any system event occurs is set to 10 minutes by default. However, you can adjust this time from 5 minutes to 1 hour.
Server polling interval	The time between connections of the hub in standby mode to the server is set to 6 hours by default. However, you can adjust this time from 1 hour to 24 hours.

The Battery power saver feature allows for extending the backup battery life up to 200 hours for Hub Hybrid when using a 12 V⎓ backup battery with a capacity of 7 Ah. This duration depends on system configuration and the number of devices added to the hub.

When the Battery power saver feature is enabled, your system does not comply with EN 50131 Grade 2, 3.

Note: if your system includes at least one range extender added to the hub via Ethernet, the hub will not switch to standby mode. This is necessary to keep the connection with devices added via the range extender.

For systems with voice modules: the CMS operator can connect and communicate via voice modules only during the hub Activity period when the hub stays connected to Ajax Cloud. The ongoing call can not prolong the hub activity period; therefore, the call will end automatically once the hub switches to Saving mode.

Maximize battery life

The Maximize battery life feature extends the life of the hub’s backup battery. When the setting is enabled, charging stops at 100% and resumes at 80% battery charge.

Stop battery charging if faulty

When this toggle is enabled, the battery stops charging automatically if a malfunction occurs after 40 hours of continuous charging. Reconnect the battery to restore the charge.

Fire detectors settings

Configuring the Interconnected fire detectors alarm. The function activates the built-in sirens of all Ajax fire detectors if at least one of them triggers.

Learn more

System integrity check

This parameter is responsible for checking the state of security detectors, devices and followed groups before arming the system. System integrity check is disabled by default.

Learn more

Alarm confirmation

This setting is only available in PRO Ajax apps

This is a special event that the hub sends to the CMS and system users if several devices specified by the admin have triggered within a specified period of time.

By responding to confirmed alarms, the security company and the police reduce the number of visits on false alarms.

Learn more

Restoration after alarm

This setting is only available in PRO Ajax apps

The feature does not allow arming the system if an alarm has been registered previously. To arm the system, an authorized user or PRO should restore it. The types of alarms that require system restoration are defined when configuring the function.

The function eliminates situations when the user arms the system with detectors that generate false alarms.

Learn more

Arming/disarming process

This setting is only available in PRO Ajax apps

The first Compliance with standard option allows selecting a specific standard to set the security system according to existing requirements. Once you select the required standard, the menu will show the appropriate arming/disarming settings below. The following standards are available:

• EN 50131 — European standard for intrusion and hold-up alarm systems, which also describes the security grades concept.
• PD 6662 — British standard for intrusion and hold-up alarm systems, aimed to reduce the number of unconfirmed alarms and ensure police reaction only to real threats.
• VdS — German standard for intruder and hold-up alarm systems, which regulates arming/disarming process.
• ANSI/SIA CP-01-2019 — American standard for security systems that regulates features and requirements to reduce false alarms caused by users or equipment.

EN 50131

Once EN 50131 is activated, you can set the parameters of the functions Two-stage arming, Exit time restart, and Exit error in the arming settings, as well as set the Alarm transmission delay in the disarming settings.

How to configure an Ajax system according to the EN 50131 requirements

PD 6662

Once PD 6662 is selected, the menu shows the number of arming/disarming settings that allow configuring the system to comply with standard requirements.

Learn more about the PD 6662 standard

Use the corresponding step-by-step guide in the Ajax PRO app for a quick and convenient system setup according to PD 6662. Go to Hub → Settings → Service → PD 6662 setting wizard and follow the app prompts.

VdS

Once VdS is selected, all devices in the system operate without delay when leaving, but entry delays will still work.

The system automatically checks that all doors and locks are closed. The door is locked with the third-party Blocking element when arming the system. Additionally, the system checks whether the door is blocked to ensure that the system is armed according to the unavoidability principle (German: Zwangsläufigkeit).

The system can’t be armed if it has malfunctions. If there are any malfunctions or the door is not locked, the system notifies of the unsuccessful arming event.

Learn more

ANSI/SIA CP-01-2019

An Ajax system controlled by the hub with OS Malevich 2.19 or higher can be configured following the requirements of ANSI/SIA CP-01-2019.

Only Hub 2 (4G) Jeweller and Hub 2 Plus Jeweller are certified according to ANSI/SIA CP-01-2019.

Once ANSI/SIA CP-01-2019 is selected, you can configure Exit time restart and Unvacated premises for the arming settings. For the disarming settings, you can select what devices should make an annunciation on Alarm cancellation or Alarm abort and adjust the Alarm abort window timeout.

Also, this standard requires enabling a number of features for the system, such as Delay when entering/leaving, cross zoning*, Devices auto deactivation, and system testing. These features are configured in the hub and certain device settings.

How to set up the ANSI/SIA CP-01-2019 compliant system

* The cross zoning functionality will be available in the next OS Malevich updates.

Devices auto deactivation

This setting is only available in PRO Ajax apps

The function allows you to ignore alarms and/or other device events without removing them from the system. Events of disabled devices will not be sent to the CMS and security system users.

There are three types of Devices auto deactivation: by timer, by number of alarms and by number of similar events. It is also possible to manually deactivate a specific device.

Learn more about deactivating devices manually

Learn more about auto deactivation of devices

Hub settings reset

Resetting the hub to the factory settings:

1. Turn on the hub if it is off.
2. Remove all users and installers from the hub.
3. Hold the power button for 30 s — the LED indicator on the hub board will start blinking red.
4. Remove the hub from your account.

Space settings

Settings can be changed in the Ajax app:

1. Select the space if you have several of them or if you are using a PRO app.
2. Go to the Control tab.
3. Go to Settings by tapping the gear icon in the bottom right corner.
4. Set the required parameters.
5. Tap Back to save the new settings.

Indication

Hub has two LED indication modes:

• Hub – server connection.
• British disco.

Hub – server connection

Hub – server connection mode is enabled by default. The hub LED has a list of indications showing the system state or events occurring. Hub Hybrid can light up red, white, purple, yellow, blue, or green, depending on the state.

Hub Hybrid states can also be monitored in the Ajax apps.

If you see an indication while using the system that is not listed in this user manual, please contact the Ajax support service.

Access to indications

Hub Hybrid users can see the British disco indication after they:

• Arm/disarm the system using the Ajax keypad.
• Enter the correct user ID or personal code on the keypad and perform an action that has already been performed (for example, the system is disarmed and the disarm button is pressed on the keypad).
• Press the Ajax SpaceControl Jeweller button to arm/disarm the system or activate Night mode.
• Arm/disarm the system using Ajax apps.

All users can see the Changing hub’s state indication.

British disco

The function can be enabled in the hub settings in the PRO app (Hub → Settings → Services → LED indication).

Indication	Event	Note
Changing hub’s state
White LED flashes once per second.	Two-stage arming or Delay when leaving.	One of the devices is performing Two-stage arming or Delay when leaving.
Green LED flashes once per second.	Entry indication.	One of the devices is performing Delay when entering.
White LED lights up for 2 seconds.	Arming is completed.	The hub (or one of the groups) is changing its state from Disarmed to Armed.
Green LED lights up for 2 seconds.	Disarming is completed.	The hub (or one of the groups) is changing its state from Armed to Disarmed.
Alerts and Malfunctions
Red and purple LED flashes in sequence for 5 seconds.	Confirmed hold-up alarm.	There is an unrestored state after a confirmed hold-up alarm. The indication is displayed only if Restoration after confirmed hold-up alarm is enabled in the settings.
Red LED lights up for 5 seconds.	Hold-up alarm.	There is an unrestored state after a hold-up alarm. The indication is not displayed if there is a confirmed hold-up alarm state. The indication is displayed only if Restoration after hold-up alarm is enabled in the settings.
Red LED flashes.	The number of flashes equals the Device No. of a hold-up device (DoubleButton Jeweller), the first to generate the hold-up alarm.	There is an unrestored state after the confirmed or unconfirmed hold-up alarm.
Yellow and purple LED flashes sequentially for 5 seconds.	Confirmed intrusion alarm.	There is an unrestored state after the confirmed intrusion alarm. The indication is displayed only if Restoration after confirmed intrusion alarm is enabled in the settings.
Yellow LED lights up for 5 seconds.	Intrusion alarm.	There is an unrestored state after the intrusion alarm. The indication is not displayed if there is a confirmed intrusion alarm condition. The indication is displayed only if Restoration after intrusion alarm is enabled in the settings.
Yellow LED flashes.	The number of flashes equals the Device No. that first generated the intrusion alarm.	There is an unrestored state after the confirmed or unconfirmed intrusion alarm.
Red and blue LED flashes in sequence for 5 seconds.	Lid opening.	There is an unrestored tamper state or an open lid on any of the devices, or the hub. The indication is displayed only if Restoration after Lid opening is turned on in the settings.
Yellow and blue LED flashes in sequence for 5 seconds.	Other malfunctions.	There is an unrestored fault state or a malfunction of any device or the hub. The indication is displayed only if Restoration after faults is enabled in the settings. Currently, Restoration after faults is not available in Ajax apps.
Dark blue LED lights up for 5 seconds.	Temporary deactivation.	One of the devices is temporarily deactivated or the lid state notifications are disabled.
Blue LED lights up for 5 seconds.	Automatic deactivation.	One of the devices is automatically deactivated by an opening timer or the number of detections.
Green and blue LED flashes in sequence.	Alarm timer expiration. Learn more about Alarm confirmation feature	Displayed after the alarm timer expires (to confirm the alarm).

When nothing is happening in the system (no alarm, malfunction, lid opening, etc.), the LED displays two hub states:

• Armed/partially armed or Night mode enabled — the LED lights up white.
• Disarmed — the LED lights up green.

Alert indication

If the system is disarmed and any of the indications from the table is present, the yellow LED flashes once per second.

If there are several states in the system, the indications are displayed one by one, in the same sequence as shown in the table.

Additional features

Video surveillance

Hub Hybrid is compatible with Ajax cameras and NVRs and with third-party cameras that support RTSP protocol or SDK integration.

You can calculate the number of cameras and NVRs that can be added to the space using the video device calculator.

Scenarios

Hub Hybrid allows creating 32 scenarios and minimizing the human factor impact on safety. The hub can manage the security of the entire facility or group according to a schedule; activate the smoke machine if intruders enter the room; de-energize the room and turn on emergency lighting in case of fire; shut off water in the event of a leak; control lighting devices, electric locks, roller shutters, and garage doors — when changing the security mode by pressing a button or by a detector alarm.

Scenarios can be used to reduce the number of routine actions and increase productivity. Ajax automation devices respond to changes in temperature and air quality. For example, configure the heating to turn on at low temperatures, control the supply system, humidifier, and air conditioner to maintain a comfortable climate.

Photo verification

Hub Hybrid supports both MotionCam and MotionCam Outdoor motion detectors. When triggered, the detectors take a series of shots you can use to evaluate the unfolding of the events at the facility over time. This relieves users of unnecessary anxiety and prevents security companies from sending unnecessary patrol dispatches.

The detector activates the camera when armed and detects movement. Only users with access to the events feed, as well as authorized employees of the security company can see visual alarm verifications provided that the security system is connected to the monitoring station.

If Photo on Demand function is activated, the detectors can take a photo upon the command of a system user or PRO user with the appropriate rights. The taking of a photo is always registered in the hub’s events feed.

The shots are protected by encryption at every stage of transmission. They are stored on the Ajax Cloud server and are not processed or analysed.

Maintenance

Check the functioning of Hub Hybrid and connected devices on a regular basis. The optimal frequency of checks is once every three months. Clean the hub casing from dust, cobwebs, and other contaminants as they emerge. Use a soft, dry cloth that is suitable for equipment care.

Do not use substances that contain alcohol, acetone, petrol, and other active solvents to clean the device.

Technical specifications

Warranty

Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase.

If the device does not function correctly, please contact the Ajax Technical Support first. In most cases, technical issues can be resolved remotely.

Contact Technical Support:

• e-mail
• Telegram

Manufactured by “AS Manufacturing” LLC