Hub User manual

Avatar is a customized title image for Ajax security system. It is displayed in the hub selection menu and helps to identify the required object.

To change or set an avatar, click on the camera icon and set up the desired picture.

Hub name. Is displayed in the SMS and push notification text. The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.

To change it, click on the pencil icon and enter the desired hub name.

In this category of settings, you can invite and delete users, edit their rights, and define how the security system notifies users about events and alarms.

To change the settings for a specific user, click on their username in the list of active users.

User Settings

User Role — selecting the level of access to the system management and configuring: Admin or User.

Privacy Settings Management — when enabled, the user can control other users’ access to surveillance camerasand DVRs.

Permissions — this setting allows you selectively grant access to manage:

• System security modes.
• Pressing the panic button in the Ajax app.
• Automation devices.
• Chime feature.

Privacy

The category is available for those users who have the right to manage privacy settings. The settings apply to the surveillance cameras, and DVRs integrated into the system.

Permissions

Users — setting up access levels to surveillance cameras and DVRs for system users.

Installers — setting up access levels to surveillance cameras and DVRs for professional installers.

Ethernet — settings for wired Internet connection.

• Ethernet — allows you to enable and disable Ethernet on the hub
• DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static
• IP Address — hub IP Address
• Subnet mask — subnet mask in which the hub operates
• Router — gateway used by the hub
• DNS — DNS of the hub

Cellular — enabling/disabling cellular communication, configuring connections, and checking account.

• Cellular Data — disables and enables SIM cards on the hub
• Roaming — if it is activated, the SIM cards installed in the hub can work in roaming
• Ignore network registration error — when this setting is activated, the hub ignores errors when trying to connect via a SIM card. Activate this option if the SIM card cannot connect to the network
• Disable Ping Before Connecting — when this setting is activated, the hub ignores operator communication errors. Activate this option if the SIM card cannot connect to the network
• SIM card 1 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings

SIM card settings

Connection settings

• APN, User name, and Password — settings for connecting to the Internet via a SIM card. To find out the settings of your cellular operator, contact your provider’s support service.

Mobile data usage

• Incoming — the amount of data received by the hub. Displayed in KB or MB.
• Outgoing — the amount of data sent by the hub. Displayed in KB or MB.

Keep in mind that data is counting on the hub and may differ from your operator’s statistics.

Reset statistics — resets statistics on incoming and outgoing traffic.

Check balance

• USSD code — enter the code that is used to check the balance in this field. For example, *111#. After that, click Check balance to send a request. The result will be displayed under the button.

Geofence — configuring reminders for arming/disarming the security system when crossing a specified area. The user location is determined using the smartphone GPS module.

Groups — group mode configuration. This allows you to:

• Manage the security modes for separate premises or groups of detectors.
  For example, the office is armed while the cleaner works in the kitchen.
• Delimit access to control of security modes.
  For example, the marketing department employees do not have access to the law office.

Security Schedule — arming/disarming the security system by the schedule.

Detection Zone Test — running the detection zone test for the connected detectors. The test determines the sufficient distance for the detectors to register alarms.

Jeweller — configuring the hub-detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected.

• Detector Ping Interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default)
• Number of undelivered packets to determine connection failure — a counter of undelivered packets (8 packets by default).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

The shorter ping interval (in seconds) means faster delivery of the events between the hub and the connected devices; however, a short ping interval reduces the battery life. At the same time, alarms are transmitted immediately regardless of the ping interval.

We do not recommend reducing the default settings of the ping period and interval.

Note that the interval limits the maximum number of connected devices:

Regardless of settings, the hub supports 10 connected sirens maximum.

Service is a group of hub service settings. These are divided into 2 groups: general settings and advanced settings.

General settings

Time Zone

Selecting the time zone in which the hub operates. It is used for scenarios by schedule. Therefore, before creating scenarios, set the correct time zone.

LED Brightness

Adjustment of the hub logo LED backlight brightness . Set in the range of 1 to 10. The default value is 10.

Firmware update

The menu contains the hub firmware update settings.

• Firmware auto-update configures automatic OS Malevich updates (enabled by default):
  • If enabled, the firmware is automatically updated when a new version is available. The system should be disarmed, and external power should be connected to the hub.
  • If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.
• Check for new version allows manually checking and installing firmware updates when available or assigned to the hub. This option is available only when the Firmware auto-update setting is enabled.

Hub System Logging

Logs are files containing information about system operation. They can help sort out the problem in case of errors or failures.

The setting allows you to select the transmission channel for the hub logs or disable their recording:

• Ethernet
• No — logging is disabled

We do not recommend disabling logs as this information may be helpful in the event of errors in the operation of the system.

Advanced settings

The list of advanced hub settings depends on the type of application: standard or PRO.

PD 6662 Setting Wizard

Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.

Server Connection

The menu contains settings for communication between the hub and the Ajax Cloud:

• Hub-Server Polling Interval, sec. Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.
• Delay of Server Connection Failure Alarm, sec. It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss. It is activated after 3 unsuccessful hub-server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.

The time to generate a message regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:

(Ping interval * 3) + Time filter

With the default settings, Ajax Cloud reports the hub loss in 8 minutes:

(60 s * 3) + 300 s = 8 min

• Receive events of server connection loss without alarm. Ajax apps can notify about the hub-server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
• Notify of connection loss over channels. Ajax security system can notify both the users and the security company about the loss of connection even via one of the connection channels.

In this menu, you can choose the connection loss of which channels will be reported by the system, as well as the delay for sending such notifications:

• • Ethernet
  • Cellular

• Loss Notification Delay, min — time of the delay before sending the notification about loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.

The time of sending a notification about the loss of connection via one of the communication channels is calculated with the formula:

(Polling interval * 4) + Time filter + Loss Notification delay

Sirens settings

The menu contains two groups of siren settings: siren activation parameters and siren after-alarm indication.

Siren activation parameters

If the hub or detector lid is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open.

If in-app panic button is pressed. When the function is active, the hub activates the connected sirens if the panic button was pressed in the Ajax app.

You can disable the sirens reaction when pressing the panic button on the SpaceControl key fob in the key fob settings (Devices → SpaceContol → Settings ).

Settings of siren after-alarm indication

This setting is only available in PRO Ajax apps

The siren can inform about triggering in armed system by means of LED indication. Thanks to this feature, system users and passing security companies patrols can see that the system was triggered.

Fire detectors settings

Settings menu of FireProtect and FireProtect Plus fire detectors. Allows configuring Interconnected Fire Detectors Alarm.

The feature is recommended by European fire standards, which require, in the event of a fire, a warning signal power of at least 85 dB at 3 meters from the sound source. Such sound power wakes up even a soundly sleeping person during a fire. And you can quickly disable triggered fire detectors using the Ajax app, Button, or KeyPad/KeyPad Plus.

System Integrity Check

The System integrity check is a parameter that is responsible for checking the status of all security detectors and devices before arming. Checking is disabled by default.

Alarm Confirmation

This setting is only available in PRO Ajax apps

Alarm confirmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a specified period of time. By responding to confirmed alarms only, the security company and the police reduce the number of visits on false alarms.

Restoration After Alarm

This setting is only available in PRO Ajax apps

The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restore are defined when configuring the function.

The function eliminates situations when the user arms the system with detectors that generate false alarms.

Arming/Disarming Process

This setting is only available in PRO Ajax apps

The menu allows to enable arming in two stages, as well as set Alarm Transmission Delay for security system disarming process.

Devices Auto Deactivation

This setting is only available in PRO Ajax apps

The Ajax security system can ignore alarms or other events of devices without removing them from the system. Under certain settings, notifications about events of a specific device will not be sent to the CMS and security system users.

There are two types of Devices Auto Deactivation: by the timer and by the number of alarms.

It is also possible to manually disable a specific device. Learn more about deactivating devices manually here.

Monitoring Station — the settings for direct connection to the security company’s central monitoring station. Parameters are set by security company engineers. Keep in mind that events and alarms can be sent to the central monitoring station of the security company even without these settings.

• Protocol — the choice of the protocol used by the hub to send alarms to the central monitoring station of the security company via a direct connection. Available protocols: Ajax Translator (Contact-ID) and SIA.
• Connect on demand. Enable this option if you need to connect to the CMS (Central Monitoring Station) only when transmitting an event. If the option is disabled, the connection is maintained continuously. The option is available only for the SIA protocol.
• Object number — the number of an object in the monitoring station (hub).

Primary IP address

• IP address and Port are settings of the primary IP address and port of the security company server to which events and alarms are sent.

Secondary IP address

• IP address and Port are settings of the secondary IP address and port of the security company server to which events and alarms are sent.

Alarm sending channels

In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub can send alarms and events to the central monitoring station via Ethernet and EDGE. We recommend that you use all communication channels at once — this will increase the transmission reliability and secure against failures on the telecom operators’ side.

• Ethernet — enables event and alarm transmission via Ethernet.
• GSM — enables event and alarm transmission via the mobile Internet.
• Periodic Test Report — if enabled, the hub sends test reports with a given period to the CMS (Central Monitoring Station) for additional monitoring of object connection.
• Monitoring Station Ping Interval — sets the period for sending test messages: from 1 minute to 24 hours.

Encryption

Event transmission encryption settings in the SIA protocol. AES 128-bit encryption is used.

• Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted.
• Encryption key — encryption key of transmitted events and alarms. Must match the value on the Central Monitoring Station.

Panic button coordinates

• Send coordinates — if enabled, the pressing of a panic button in the app sends the coordinates of the device on which the app is installed and panic button is pressed, to the central monitoring station.

Alarm Restore on ARC

The setting allows you to select when the alarm restore event will be sent to the CMS: immediately/upon detector restore (by default) or upon disarming.

Installers — PRO users settings (installers and representatives of security companies) of the security system. Determine who has access to your security system, the rights that are granted to PRO users, and how the security system notifies them about the events.

Security companies — a list of security companies in your area. The region is determined by the GPS data or the regional settings of your smartphone.

User Guide — opens the Hub user guide.

Data Import — a menu for automatical transferring devices and settings from another hub. Keep in mind that you are in the settings of the hub on which you want to import data.

Learn more about data import

Unpair hub — removes your account from the hub. Regardless of this, all the settings and connected detectors remain saved.