Hub 2 Plus user manual

Updated

Hub 2 Plus is a central device in the Ajax system, which controls the operation of all connected devices and interacts with the user and the security company.

The hub reports the opening of doors, breaking of windows, threat of fire or flood, and automates routine actions using scenarios. If outsiders enter the secure room, Hub 2 Plus will send photos from MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol.

Hub 2 Plus central unit must be installed indoors only.

Hub 2 Plus needs Internet access to connect to the Ajax Cloud service*. The central unit is connected to the Internet via Ethernet, Wi-Fi, and two SIM cards (2G/3G/4G).

Connecting to Ajax Cloud is necessary for configuring and managing the system through Ajax apps, transmitting notifications about alarms and events, as well as for updating OS Malevich. All data on Ajax Cloud is stored under multilevel protection, information is exchanged with the hub via an encrypted channel.

Connect all communication channels to ensure a more reliable connection with Ajax Cloud* and to secure against interruptions in the work of telecom operators.

You can manage the security system and quickly respond to alarms and notifications through apps for iOS, Android, macOS, and Windows. The system allows you to choose of what events and how to notify the user: by push notifications, SMS, or calls.

If the system is connected to a security company, events and alarms will be transmitted to the monitoring station — directly and/or through Ajax Cloud.

* — not evaluated by UL

Functional elements

  1. Ajax logo featuring LED indicator
  2. SmartBracket mounting panel. Slide it down with force to open

    Perforated part is required for actuating the tamper in case of any attempt to dismantle the hub. Do not break it off.

  3. Power cable socket
  4. Ethernet cable socket
  5. Slot for micro SIM 2
  6. Slot for micro SIM 1
  7. QR Code
  8. Tamper button
  9. Power button
  10. Сable retainer clamp

Operating principle

The hub monitors the security system operation by communicating with connected devices via the Jeweller encrypted protocol. The communication range is up to 2000 m without obstacles (for example, walls, doors, inter-floor constructions). If the detector is triggered, the system raises the alarm in 0.15 seconds, activates the sirens, and notifies the central monitoring station of the security organization and the users.

If there is interference at the operating frequencies or when jamming is attempted, Ajax switches to a free radio frequency and sends notifications to the central monitoring station of the security organization and to system users.

Hub 2 Plus supports up to 200* Ajax devices connected, which protect against intrusion, fire, and flooding, as well as control electrical appliances automatically according to scenarios or manually from an app.

To send photos from MotionCam / MotionCam Outdoor motion detector, a separate Wings radio protocol and a dedicated antenna are used. This ensures the delivery of visual alarm verification even with an unstable signal level and interruptions in communication.

* — not evaluated by UL

Hub 2 Plus is running under a real-time operating system OS Malevich. Similar OS control spacecraft systems, ballistic missiles, and car brakes. OS Malevich expands the capabilities of the security system, automatically updating by air without user intervention.

Use scenarios to automate the security system and decrease the number of routine actions. Set up the security schedule, program actions of automation devices (Relay*, WallSwitch*, or Socket*) in response to an alarm, temperature change, pressing of the Button or by schedule. A scenario can be created remotely in the Ajax app.

* — not evaluated by UL

LED indication

The hub LED has a list of indications showing the system state or events occurring. The Ajax logo on the front side of the hub can light up red, white, purple, yellow, blue, or green, depending on the state.

Indication Event Note
Lights up white. Two communication channels are connected: Ethernet and SIM card.

If the external power supply is off, the indicator will flash every 10 seconds.

After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds.

Lights up green. One communication channel is connected: Ethernet or SIM card.

If the external power supply is off, the indicator will flash every 10 seconds.

After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds.

Lights up red.

The hub is not connected to the internet or there is no connection with the Ajax Cloud service*.

If the external power supply is off, the indicator will flash every 10 seconds.

After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds.

Lights up 180 seconds after the loss of power, then flashes every 10 seconds. The external power supply is disconnected. The LED indication colour depends on the number of communication channels connected.
Blinks red. The hub is reset to factory settings.

* — not evaluated by UL

If your hub has different indications, please contact our Technical Support. They will help you.

Access to indications

Hub users can see the Alerts and Malfunctions indication after they:

  • Arm/disarm the system using the Ajax keypad.
  • Enter the correct user ID or personal code on the keypad and perform an action that has already been performed (for example, the system is disarmed and the disarm button is pressed on the keypad).
  • Press the SpaceControl button to arm/disarm the system or activate Night Mode.
  • Arm/disarm the system using Ajax apps.

All users can see the Changing hub’s state indication.

British Disco

The function is enabled in the hub settings in the PRO app (Hub → Settings → Services → LED indication).

Indication is available for hubs with firmware version OS Malevich 2.14 or higher and in apps of the following versions or higher:

  • Ajax PRO: Tool for Engineers 2.22.2 for iOS
  • Ajax PRO: Tool for Engineers 2.25.2 for Android
  • Ajax PRO Desktop 3.5.2 for macOS
  • Ajax PRO Desktop 3.5.2 for Windows
Indication Event Note
 Changing hub’s state
White LED flashes once per second. Two-Stage Arming or Delay When Leaving. One of the devices is performing Two-Stage Arming or Delay When Leaving.
Green LED flashes once per second. Entry indication. One of the devices is performing Delay When Entering.
White LED lights up for 2 seconds. Arming is completed. The hub (or one of the groups) is changing its state from Disarmed to Armed.
Green LED lights up for 2 seconds. Disarming is completed. The hub (or one of the groups) is changing its state from Armed to Disarmed.
Alerts and Malfunctions
Red and purple LED flashes in sequence for 5 seconds. Confirmed hold-up alarm.

There is an unrestored state after a confirmed hold-up alarm.

The indication is displayed only if Restoration after confirmed hold-up alarm is enabled in the settings.

Red LED lights up for 5 seconds. Hold-up alarm.

There is an unrestored state after a hold-up alarm.

The indication is not displayed if there is a confirmed hold-up alarm state.

The indication is displayed only if Restoration after hold-up alarm is enabled in the settings.

Red LED flashes. The number of flashes equals the Device No. of a hold-up device (DoubleButton), the first to generate the hold-up alarm. There is an unrestored state after the confirmed or unconfirmed hold-up alarm:

  • Single hold-up alarm

or

  • Confirmed hold-up alarm
Yellow and purple LED flashes sequentially for 5 seconds. Confirmed intrusion alarm.

There is an unrestored state after the confirmed intrusion alarm.

The indication is displayed only if Restoration after confirmed intrusion alarm is enabled in the settings.

Yellow LED lights up for 5 seconds. Intrusion alarm.

There is an unrestored state after the intrusion alarm.

The indication is not displayed if there is a confirmed intrusion alarm condition.

The indication is displayed only if Restoration after intrusion alarm is enabled in the settings.

Yellow LED flashes. The number of flashes equals the Device No. that first generated the intrusion alarm. There is an unrestored state after the confirmed or unconfirmed intrusion alarm:

  • Single intrusion alarm

or

  • Confirmed intrusion alarm
Red and blue LED flashes in sequence for 5 seconds. Lid opening.

There is an unrestored tamper state or an open lid on any of the devices, or the hub.

The indication is displayed only if Restoration after Lid opening is turned on in the settings.

Yellow and blue LED flashes in sequence for 5 seconds. Other malfunctions.

There is an unrestored fault state or a malfunction of any device or the hub.

The indication is displayed only if Restoration after faults is enabled in the settings.

Currently, Restoration after faults is not available in Ajax apps.

Dark blue LED lights up for 5 seconds. Permanent deactivation. One of the devices is permanently deactivated or the lid state notifications are disabled.
Blue LED lights up for 5 seconds. Automatic deactivation. One of the devices is automatically deactivated by an opening timer or the number of detections.
Green and blue LED flashes in sequence.

Alarm timer expiration.

Learn more about Alarm confirmation feature

Displayed after the alarm timer expires (to confirm the alarm).

When nothing is happening in the system (no alarm, malfunction, lid opening, etc.), the LED displays two hub states:

  • Armed/partially armed or Night Mode enabled — the LED lights up white.
  • Disarmed — the LED lights up green.

In hubs with firmware OS Malevich 2.15.2 and higher, the LED lights up green when set to Armed/partially armed or Night Mode.

Alert indication

If the system is disarmed and any of the indications from the table is present, the yellow LED flashes once per second.

If there are several states in the system, the indications are displayed one by one, in the same sequence as shown in the table.

Ajax account

The security system is configured and controlled through Ajax apps. Ajax applications are available to professionals and users on iOS, Android, macOS, and Windows.

The settings of Ajax system users and the parameters of connected devices are stored locally on the hub and are inextricably linked with it. Changing the hub administrator does not reset the settings of the connected devices.

To configure the system, install the Ajax app and create an account. One phone number and email address may be used to create only one Ajax account. There is no need to create a new account for each hub — one account can manage multiple hubs.

Your account can combine two roles: the administrator of one hub and the user of another hub.

Security requirements

When installing and using Hub 2 Plus, strictly adhere to the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety.

It is strictly forbidden to disassemble the device under voltage. Also, do not use the device with a damaged power cable.

Connecting to the network

  1. Remove the SmartBracket mounting panel by sliding it down with force. Avoid damaging the perforated part — it’s essential for the tamper activation in case of hub dismantling.
  2. Connect the power supply and Ethernet cables to the appropriate sockets, install SIM cards.

    1 — Power socket
    2 — Ethernet socket
    3, 4 — Slots for installing micro-SIM cards

  3. Press and hold the power button for 3 seconds until the Ajax logo lights up. It takes about 2 minutes for the hub to upgrade to the latest firmware and connect to the Internet. The green or white logo color indicates that the hub is running and connected to Ajax Cloud.

    If the Ethernet connection is not established automatically, disable proxy and MAC address filtration and activate DHCP in the router settings. The hub will automatically receive an IP address. After that, you will be able to set up a static IP address of the hub in the Ajax app.

  4. To connect to the cellular network, you need a micro SIM card with a disabled PIN code request (you can disable it using a mobile phone) and a sufficient amount on your account to pay for the services at your operator’s rates. If the hub does not connect to the cellular network, use Ethernet to configure the network parameters: roaming, APN access point, username, and password. Contact your telecom operator for support to find out these options.

Adding a hub to the Ajax app

  1. Turn on the hub and wait until the logo lights up green or white.
  2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
  3. Open the Add hub menu Select the way of registering: manually or step-by-step guidance. If you are setting the system up for the first time, use step-by-step guidance.
  4. Specify the name of the hub and scan the QR code located under the SmartBracket mounting panel or enter it manually.
  5. Wait until the hub is added. The linked hub will be displayed in the Devices tab .

After adding a hub to your account, you become the administrator of the device. Administrators can invite other users to the security system and determine their rights. Hub 2 Plus central unit can have up to 200 users.

Changing or removing the administrator does not reset the settings of the hub or connected devices.

If there are already users on the hub, the hub admin, PRO with full rights, or the installation company maintaining the selected hub can add your account. You will receive a notification that the hub is already added to another account. Contact with Technical Support to determine who has admin rights on the hub.

Hub icons

Icons display some of Hub 2 Plus statuses. You can see them in the Ajax app, in the Devices menu .

Icons Meaning
2G connected
3G connected
LTE connected
SIM card is not installed
The SIM-card is defective or has a PIN-code on it
Hub 2 Plus battery charge level. Displayed in 5% increments
Hub 2 Plus malfunction is detected. The list is available in hub states list
The hub is directly connected to the central monitoring station of the security organization
The hub have lost connection with the central monitoring station of the security organization via direct connection

Hub states

States can be found in the Ajax app:

  1. Go to the Devices tab .
  2. Select Hub 2 Plus from the list.
Parameter Meaning
Malfunction

Click to open the list of Hub 2 Plus malfunctions.

The field appears only if a malfunction is detected

Cellular Signal Strength Shows the signal strength of the mobile network for the active SIM card. We recommend installing the hub in places with the signal strength of 2-3 bars. If the signal strength is weak, the hub will not be able to dial-up or send an SMS about an event or alarm
Battery Charge

Battery level of the device. Displayed as a percentage

How battery charge is displayed in Ajax apps

Lid Status of the tamper that responds to hub dismantling:

  • Closed — the hub lid is closed
  • Opened — the hub removed from SmartBracket holder

What is a tamper?

External power External power supply connection status:

  • Connected — the hub is connected to external power supply
  • Disconnected — no external power supply
Connection Connection status between the hub and Ajax Cloud:

  • Online — the hub is connected to Ajax Cloud
  • Offline — the hub is not connected to Ajax Cloud
Cellular Data The hub connection status to the mobile Internet:

  • Connected — the hub is connected to Ajax Cloud via mobile Internet
  • Disconnected — the hub is not connected to Ajax Cloud via mobile Internet

If the hub has enough funds on the account or has bonus SMS/calls, it will be able to make calls and send SMS messages even if the Not connected status is displayed in this field

Active SIM Displays the active SIM card: SIM card 1 or SIM card 2
SIM 1 The number of the SIM card installed in the first slot. Copy the number by clicking it
SIM 2 The number of the SIM card installed in the second slot. Copy the number by clicking it
Wi-Fi

Internet connection status of the hub via Wi-Fi.

For greater reliability, it is recommended to install the hub in places with the signal strength of 2-3 bars

Ethernet Internet connection status of the hub via Ethernet:

  • Connected — the hub is connected to Ajax Cloud via Ethernet
  • Disconnected — the hub is not connected to Ajax Cloud via Ethernet
Average Noise (dBm)

Noise power level at the hub installation site. The first two values show the level at Jeweller frequencies, and the third — at Wings frequencies.

The acceptable value is -80 dBm or lower

Monitoring Station The status of direct connection of the hub to the central monitoring station of the security organization:

  • Connected — the hub is directly connected to the central monitoring station of the security organization
  • Disconnected — the hub is not directly connected to the central monitoring station of the security organization

If this field is displayed, the security company uses a direct connection to receive events and security system alarms

What is a direct connection?

Hub model Hub model name
Hardware version Hardware version. Unable to update
Firmware Firmware version. Can be updated remotely
ID ID/serial number. Also located on the device box, on the device circuit board, and on the QR code under the SmartBracket panel

Rooms

Prior to linking a detector or device to a hub, create at least one room. Rooms are used to group detectors and devices, as well as to increase the information content of notifications. The name of the device and room will be displayed in the text of the event or alarm of the security system.

To create a room in the Ajax app:

  1. Go to the Rooms tab .
  2. Click Add Room.
  3. Assign a name for the room, and optionally attach or take a photo: it helps to find the needed room in the list quickly.
  4. Click Save.

To delete the room or change its avatar or name, go to Room settings by pressing .

Connection of detectors and devices

The hub doesn’t support uartBridge* and ocBridge Plus* integration modules.

* — not evaluated by UL

When adding a hub to your account using the step-by-step guidance, you will be prompted to connect devices to the hub. However, you can refuse and return to this step later.

To add a device to the hub, in the Ajax app:

  1. Open the room and select Add device.
  2. Name the device, scan its QR code (or enter it manually), select a group (if group mode is enabled).
  3. Click Add – the countdown for adding a device will begin.
  4. Follow the instructions in the app to connect the device.

Please note that in order to link to the hub, the device must be located within the hub’s radio communication range (at the same protected object).

Hub settings

Settings can be changed in the Ajax app:

  1. Go to the Devices tab .
  2. Select Hub 2 Plus from the list.
  3. Go to Settings by clicking on the icon .

Note that after changing the settings, you should click the Back button to save them.

Avatar is a customized title image for Ajax system. It is displayed in the hub selection menu and helps to identify the required object.

To change or set an avatar, click on the camera icon and set up the desired picture.

Hub name. Is displayed in the SMS and push notification text. The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.

To change it, click on the pencil icon and enter the desired hub name.

In this category of settings, you can invite and delete users, edit their rights, and define how the security system notifies users about events and alarms.

To change the settings for a specific user, click on their username in the list of active users.

User Settings

User Role — selecting the level of access to the system management and configuring: Admin or User.

Privacy Settings Management — when enabled, the user can control other users’ access to surveillance cameras, DVRs, detectors with photo verification and with support for Photo on Demand and Photo by Scenario functions.

Permissions — this setting allows you selectively grant access to manage:

Privacy

The category is available for those users who have the right to manage privacy settings. The settings apply to detectors with photo verification that support the Photo on Demand and Photo by Scenario functions and to the surveillance cameras, and DVRs integrated into the system. In this category of settings, you can activate these functions and manage other users’ access to detectors and photos.

General Privacy Settings

Allow Photos on Demand — the setting determines if it is allowed to take on-demand photos using the detectors connected to the hub.

Permissions

Users — setting up access levels to detectors with photo verification, surveillance cameras and DVRs for system users.

Installers — setting up access levels to detectors with photo verification, surveillance cameras and DVRs for professional installers.

Alarm Scenarios

Allow Photos by Scenario — the setting determines whether detectors with photo verification can take photos in case of an alarm of connected devices.

Alarm Scenarios Conditions — the setting for the already created scenarios; determines the photo shooting conditions in case of the alarm.

Ethernet — settings for wired Internet connection.

  • Ethernet — allows you to enable and disable Ethernet on the hub
  • DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static
  • IP Address — hub IP Address
  • Subnet mask — subnet mask in which the hub operates
  • Router — gateway used by the hub
  • DNS — DNS of the hub

Wi-Fi — settings for Wi-Fi Internet connection. The general list displays all networks available to the hub.

  • Wi-Fi — allows you to enable and disable Wi-Fi on the hub. After pressing the [i] button, the network settings are opened:
    • DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static
    • IP Address — hub IP Address
    • Subnet mask — subnet mask in which the hub operates
    • Router — gateway used by the hub
    • DNS — DNS of the hub
    • Forget this network — after pressing, the hub deletes the network settings and no longer connects to it

Cellular — enabling/disabling cellular communication, configuring connections, and checking account.

  • Cellular Data — disables and enables SIM cards on the hub
  • Roaming — if it is activated, the SIM cards installed in the hub can work in roaming
  • Ignore Network Registration Error — when this setting is activated, the hub ignores errors when trying to connect via a SIM card. Activate this option if the SIM card cannot connect to the network
  • Disable communication check with operator — when this setting is activated, the hub ignores operator communication errors. Activate this option if the SIM card cannot connect to the network
  • SIM card 1 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings
  • SIM card 2 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings

SIM card settings

Connection settings

  • APN, User name, and Password — settings for connecting to the Internet via a SIM card. To find out the settings of your cellular operator, contact your provider’s support service.

Mobile data usage

  • Incoming — the amount of data received by the hub. Displayed in KB or MB.
  • Outgoing — the amount of data sent by the hub. Displayed in KB or MB.

Keep in mind that data is counting on the hub and may differ from your operator’s statistics.

Reset statistics — resets statistics on incoming and outgoing traffic.

Check balance

  • USSD code — enter the code that is used to check the balance in this field. For example, *111#. After that, click Check balance to send a request. The result will be displayed under the button.

Geofence — configuring reminders for arming/disarming the security system when crossing a specified area. The user location is determined using the smartphone GPS module.

Setting up keypad passwords for people who are not registered in the system.

With the OS Malevich 2.13.1 update, we have also added the ability to create a password for people who are not connected to the hub. This is convenient, for example, to provide a cleaning company with access to security management. Knowing the access code, you just need to enter it on the Ajax keypad to arm or disarm the system.

To set up an access code for an unregistered person in the system

  1. Press Add code.
  2. Set up Username and Access Code.
  3. Press Add.

If you want to set up a duress code, change an access code, settings for access to groups, Night mode, code ID, temporarily disable or delete this code, select it in the list and make changes.

The created access codes are valid for all keypads connected to the hub. Hub 2 Plus supports up to 99 access codes.

This setting is only available in PRO Ajax apps

Set the requirements for the length of passcodes that are used for users’ authorization and access to the system. You can select Flexible (4 to 6 symbols) option or define the fixed code length: 4 symbols, 5 symbols, or 6 symbols.

Note: when you set the fixed code length, the system resets all access codes configured before.

Groups — group mode configuration. This allows you to:

  • Manage the security modes for separate premises or groups of detectors.
    For example, the office is armed while the cleaner works in the kitchen.
  • Delimit access to control of security modes.
    For example, the marketing department employees do not have access to the law office.

Security Schedule — arming/disarming the security system by the schedule.

Detection Zone Test — running the detection zone test for the connected detectors. The test determines the sufficient distance for the detectors to register alarms.

Jeweller — configuring the hub-detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected.

  • Detector Ping Interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default)
  • Number of undelivered packets to determine connection failure — a counter of undelivered packets (8 packets by default).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

The shorter ping interval (in seconds) means faster delivery of the events between the hub and the connected devices; however, a short ping interval reduces the battery life. At the same time, alarms are transmitted immediately regardless of the ping interval.

We do not recommend reducing the default settings of the ping period and interval.

Note that the interval limits the maximum number of connected devices:

Interval Connection limit
12 s 39 devices
24 s 79 devices
36 s 119 devices
48 s 159 devices
72 s 200 devices

Regardless of settings, the hub supports up to 10 connected sirens or keypads with a built-in siren maximum.

Service is a group of hub service settings. These are divided into 2 groups: general settings and advanced settings.

General settings

Time Zone

Selecting the time zone in which the hub operates. It is used for scenarios by schedule. Therefore, before creating scenarios, set the correct time zone.

LED Brightness

Adjustment of the hub logo LED backlight brightness . Set in the range of 1 to 10. The default value is 10.

Firmware Auto-Update

Configuring automatic OS Malevich firmware updates.

  • If enabled, the firmware is automatically updated when a new version is available, when the system is not armed, and external power is connected.
  • If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.

Hub System Logging

Logs are files containing information about system operation. They can help sort out the problem in case of errors or failures.

The setting allows you to select the transmission channel for the hub logs or disable their recording:

  • Ethernet
  • Wi-Fi
  • Disable — logging is disabled

We do not recommend disabling logs as this information may be helpful in the event of errors in the operation of the system.

Advanced settings

The list of advanced hub settings depends on the type of application: standard or PRO.

Ajax Security System Ajax PRO
Server Connection
Sounds and Alerts
Fire Detectors Settings
System Integrity Check
PD 6662 Setting Wizard
Server Connection
Sounds and Alerts
Fire Detectors Settings
System Integrity Check
Alarm Confirmation
Restoration After Alarm
Arming/Disarming Process
Devices Auto Deactivation
LED indication

PD 6662 Setting Wizard

Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.

Server Connection

The menu contains settings for communication between the hub and the Ajax Cloud:

  • Hub-Server Polling Interval, sec. Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.
  • Delay of Server Connection Failure Alarm, sec. It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss. It is activated after 3 unsuccessful hub-server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.

The time to generate a message regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:

(Ping interval * 3) + Time filter

With the default settings, Ajax Cloud reports the hub loss in 8 minutes:

(60 s * 3) + 300 s = 8 min

  • Receive events of server connection loss without alarm. Ajax apps can notify about the hub-server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
  • Notify of connection loss over channels. Ajax system can notify both the users and the security company about the loss of connection even via one of the connection channels.

In this menu, you can choose the connection loss of which channels will be reported by the system, as well as the delay for sending such notifications:

    • Ethernet
    • Cellular
    • Wi-Fi
  • Loss Notification Delay, min — time of the delay before sending the notification about loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.

The time of sending a notification about the loss of connection via one of the communication channels is calculated with the formula:

(Polling interval * 4) + Time filter + Loss Notification delay

Sounds and Alerts

The menu contains three groups of settings: siren activation parameters, siren after-alarm indication and beep with keypad activation parameters.

Siren activation parameters

If lid of hub or any detector is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open.

If in-app panic button is pressed. When the function is active, the hub activates the connected sirens if the panic button was pressed in the Ajax app.

You can disable the sirens reaction when pressing the panic button on the SpaceControl key fob in the key fob settings (Devices → SpaceControl → Settings ).

Settings of siren after-alarm indication

This setting is only available in PRO Ajax apps

The siren can inform about triggering in armed system by means of LED indication. Thanks to this feature, system users and passing security companies patrols can see that the system was triggered.

Beep with keypad activation parameters

This setting is only available in PRO Ajax apps

The keyboards connected to the hub will emit an audible sound to inform of malfunctions. To activate the sound notifications enable toggles: If any device is offline and If the battery of any device is low.

Sound notifications of malfunctions settings are available for all hubs with firmware version OS Malevich 2.15 or higher.

Sound notifications of malfunctions are supported by Ajax keypads with the following firmware versions or higher:

Fire Detectors Settings

Settings menu of Ajax fire detectors*. Allows configuring Interconnected Fire Detectors Alarm.

* — not evaluated by UL

The feature is recommended by European fire standards, which require, in the event of a fire, a warning signal power of at least 85 dB at 3 meters from the sound source. Such sound power wakes up even a soundly sleeping person during a fire. And you can quickly disable fire detectors that have been triggered using the Ajax app, Button, KeyPad Plus or KeyPad.

System Integrity Check

The System integrity check is a parameter that is responsible for checking the status of all security detectors and devices before arming. Checking is disabled by default.

Alarm Confirmation

This setting is only available in PRO Ajax apps

Alarm confirmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a specified period of time. By responding to confirmed alarms only, the security company and the police reduce the number of visits on false alarms.

Restoration After Alarm

This setting is only available in PRO Ajax apps

The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restore are defined when configuring the function.

The function eliminates situations when the user arms the system with detectors that generate false alarms.

Arming/Disarming Process

This setting is only available in PRO Ajax apps

The first Compliance with Standard option allows selecting a specific standard to set the security system according to existing requirements. Once you select the required standard, the menu will show the appropriate arming/disarming settings below. The following standards are available:

  • EN 50131 — European standard for intrusion and hold-up alarm systems, which also describes the security grades concept.
  • PD 6662 — British standard for intrusion and hold-up alarm systems, aimed to reduce the number of unconfirmed alarms and ensure police reaction only to real threats.
  • ANSI/SIA CP-01-2019 — American standard for security systems that regulates features and requirements to reduce false alarms caused by users or equipment.

EN 50131

Once EN 50131 is selected, the following setting allows you to enable Two-Stage Arming and set Alarm Transmission Delay for the security system disarming process.

PD 6662

Once PD 6662 is selected, the menu shows the number of arming/disarming settings that allow configuring the system to comply with standard requirements.

Use the corresponding step-by-step guide in the Ajax PRO app for a quick and convenient system setup according to PD 6662. Go to Hub → Settings → Service → PD 6662 Setting Wizard and follow the app prompts.

ANSI/SIA CP-01-2019

Once ANSI/SIA CP-01-2019 is selected, you can configure Exit Time Restart and Unvacated Premises for the arming settings. For the disarming settings, you can select what devices should make an annunciation on Alarm Cancellation or Alarm Abort and adjust the Alarm Abort Window timeout.

Also, this standard requires enabling a number of features for the system, such as Delay When Entering/Leaving, cross zoning*, Devices Auto Deactivation, and system testing. These features are configured in the hub and certain device settings.

* The cross zoning functionality will be available in the next OS Malevich updates.

Devices Auto Deactivation

This setting is only available in PRO Ajax apps

The Ajax system can ignore alarms or other events of devices without removing them from the system. Under certain settings, notifications about events of a specific device will not be sent to the CMS and security system users.

There are two types of Devices Auto Deactivation: by the timer and by the number of alarms.

It is also possible to manually disable a specific device. Learn more about deactivating devices manually here.

LED Indication

This setting is only available in PRO Ajax apps

In this menu, you can select the system states and events that the hub’s LED indicators will display. One of two functions can be chosen:

  • Hub-Server Connection — hub’s LEDs display if hub is connected to the power supply and the Internet.
  • British Disco — hub’s LEDs display information about system alerts and malfunctions, security mode change and delays when entering/leaving.

The function is available for firmware version OS Malevich 2.14 or higher.

Monitoring Station — the settings for direct connection to the security company’s central monitoring station. Parameters are set by security company engineers. Keep in mind that events and alarms can be sent to the central monitoring station of the security company even without these settings.

  • Protocol — the choice of the protocol used by the hub to send alarms to the central monitoring station of the security company via a direct connection. Available protocols: Ajax Translator (Contact-ID) and SIA.
  • Connect on demand. Enable this option if you need to connect to the CMS (Central Monitoring Station) only when transmitting an event. If the option is disabled, the connection is maintained continuously. The option is available only for the SIA protocol.
  • Object number — the number of an object in the monitoring station (hub).

Primary IP address

  • IP address and Port are settings of the primary IP address and port of the security company server to which events and alarms are sent.

Secondary IP address

  • IP address and Port are settings of the secondary IP address and port of the security company server to which events and alarms are sent.

Alarm sending channels

In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub 2 Plus can send alarms and events to the central monitoring station via Ethernet, UMTS/LTE, and Wi-Fi. We recommend that you use all communication channels at once — this will increase the transmission reliability and secure against failures on the telecom operators’ side.

  • Ethernet — enables event and alarm transmission via Ethernet.
  • GSM — enables event and alarm transmission via the mobile Internet.
  • Wi-Fi — enables event and alarm transmission via Wi-Fi.
  • Periodic Test Report — if enabled, the hub sends test reports with a given period to the CMS (Central Monitoring Station) for additional monitoring of object connection.
  • Monitoring Station Ping Interval — sets the period for sending test messages: from 1 minute to 24 hours.

Encryption

Event transmission encryption settings in the SIA protocol. AES 128-bit encryption is used.

  • Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted.
  • Encryption key — encryption key of transmitted events and alarms. Must match the value on the Central Monitoring Station.

Panic button coordinates

  • Send coordinates — if enabled, the pressing of a panic button in the app sends the coordinates of the device on which the app is installed and panic button is pressed, to the central monitoring station.

Alarm Restore on ARC

The setting allows you to select when the alarm restore event will be sent to the CMS: immediately/upon detector restore (by default) or upon disarming.

Installers — PRO users settings (installers and representatives of security companies) of the security system. Determine who has access to your security system, the rights that are granted to PRO users, and how the security system notifies them about the events.

Security companies — a list of security companies in your area. The region is determined by the GPS data or the regional settings of your smartphone.

User Guide — opens the Hub 2 Plus user guide.

Data Import — a menu for automatical transferring devices and settings from another hub. Keep in mind that you are in the settings of the hub on which you want to import data.

Learn more about data import

Unpair hub — removes your account from the hub. Regardless of this, all the settings and connected detectors remain saved.

Settings reset

Resetting the hub to the factory settings:

  1. Turn on the hub if it is off.
  2. Remove all users and installers from the hub.
  3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking red.
  4. Remove the hub from your account.

Resetting the hub does not delete connected users.

Events and alarms notifications

The Ajax system informs the user about alarms and events in three ways: push notifications, SMS, and phone calls. The notification settings can be changed only for registered users.

Hub 2 Plus does not support calls and SMS transmission using VoLTE (Voice over LTE) technology. Before buying a SIM card, please make sure that it only supports the GSM standard.

Causes of notifications What are they used for Types of notifications
Alarms System alarm:

  • Intrusion
  • Fire
  • Leakage

Loss of connection between the hub and the Ajax Cloud server

  • Phone calls (not available for messages about the loss of connection between the hub and the Ajax Cloud server)
  • Push notifications (siren sound)
  • SMS
Malfunctions
  • Loss of connection between the device and the hub
  • Jamming
  • Low battery charge in device or hub
  • Masking
  • Tampering with the device or hub casing
  • Hub lost connection with server (can notify as alert)
  • Push notifications (standard signal sound)
  • SMS
Security Mode Change
  • Arming/Disarming entire premises or group
  • Turning on Night Mode
  • Push notifications (standard signal sound)
  • SMS
System Events
  • Hub updates
  • Maintenance
  • Push notifications (standard signal sound)
  • SMS
Non-security Alerts The changing of the air quality parameters:

  • Temperature
  • Humidity
  • CO2

The non-security alerts settings are available with firmware version OS Malevich 2.15 or higher and in apps of the following versions or higher:

  • Ajax Security System 2.23.1 for iOS
  • Ajax Security System 2.26.1 for Android
  • Ajax PRO: Tool for Engineers 1.17.1 for iOS
  • Ajax PRO: Tool for Engineers 1.17.1 for Android
  • Ajax PRO Desktop 3.6.1 for macOS
  • Ajax PRO Desktop 3.6.1 for Windows
  • Push notifications (standard signal sound)
  • SMS
Automation Devices
    • The settings of the automation devices notifications are available with firmware version OS Malevich 2.15 or higher and in apps of the following versions or higher:

      • Ajax Security System 2.23.1 for iOS
      • Ajax Security System 2.26.1 for Android
      • Ajax PRO: Tool for Engineers 1.17.1 for iOS
      • Ajax PRO: Tool for Engineers 1.17.1 for Android
      • Ajax PRO Desktop 3.6.1 for macOS
      • Ajax PRO Desktop 3.6.1 for Windows
  • Push notifications (standard signal sound)
  • SMS

* — not evaluated by UL

The hub does not notify users of opening detectors triggering in the Disarmed mode when the Chime feature is enabled and configured. Only the sirens connected to the system notify about the opening.

What is Chime

Video surveillance

You can connect third-party cameras* to the security system: seamless integration with Dahua, Hikvision, and Safire IP cameras and video recorders has been implemented. You can also connect third-party cameras supporting RTSP protocol. You can connect up to 100 video surveillance devices to the system.

* — not evaluated by UL

Connecting to a security company

The list of companies that accept the system to the central monitoring station is in the Security companies menu (Devices Hub →  Settings Security companies):

Select a security company and click Send Monitoring Request. After that, the security company will contact you and discuss the connection conditions. Or you can contact them yourself (contacts are available in the app) to agree upon a connection.

Connection to the Central Monitoring Station (CMS) is implemented via the SurGard (Contact ID), ADEMCO 685, SIA (DC-09), and other proprietary protocols. A complete list of supported protocols is available at the link.

Installation

Prior to installing the hub, make sure that you have selected the optimal location and that it complies with the requirements of this manual. It is desirable that the hub be hidden from direct view.

Make sure that the communication between the hub and all connected devices is stable. If the signal strength is low (a single bar), we cannot guarantee a stable operation of the security system. Implement all potential measures to improve the signal quality. At the very least, relocate the hub as even repositioning by 20 cm can significantly improve the signal reception.

If the device has a low or unstable signal strength, use a radio signal range extender*.

When installing and using the device, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety. It is strictly forbidden to disassemble the device under voltage. Do not use the device with a damaged power cable.

Hub installation:

  1. Fix the SmartBracket mounting panel with bundled screws. When using other fasteners, make sure they do not damage or deform the panel.

    We do not recommend using double-sided adhesive tape for installation: it can cause a hub to fall in case of an impact.

  2. Secure the power and Ethernet cables with the supplied cable retainer clamp and screws. Use cables with a diameter no larger than the supplied ones. The cable retainer clamp must fit tightly to the cables so that the hub lid closes easily. This will reduce the likelihood of sabotage, as it takes a lot more to tear away a secured cable.
  3. Attach the hub to the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel fixation. You will receive a notification if an attempt is made to tear the hub off the surface or remove it from the mounting panel.
  4. Fix the hub on the SmartBracket panel with bundled screws.

Do not flip the hub when attaching vertically (for example, on a wall). When properly fixed, the Ajax logo can be read horizontally.

ajax hub

Do not place the hub:

  • Outside the premises (outdoors).
  • Nearby or inside any metal objects or mirrors causing attenuation and screening of the signal.
  • In places with high radio interference level.
  • Close to radio interference sources: less than 1 meter from the router and power cables.
  • Inside any premises with the temperature and humidity beyond the range of permissible limits.

* — UL certification is in progress

Maintenance

Check the operational capability of the Ajax system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance.

Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub.

The package includes

  1. Hub 2 Plus
  2. SmartBracket mounting panel
  3. Power cable
  4. Ethernet cable
  5. Installation kit
  6. Starter pack — not available in all countries
  7. Quick start guide

Warranty

The warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase and does not apply to the bundled rechargeable battery.

If the device does not function properly, we recommend that you first contact the support service as technical issues can be resolved remotely in half of the cases.

Contact Technical Support

Need help?

In this section you’ll find detailed manuals and educational videos about all features of Ajax. And in case you need help of a technical specialist, we’re available 24/7.

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