For PRO

You can use an empty space for 180 days from the date the space was created or from the date the last device was deleted. After this period, an empty space will be deleted.

To avoid space configuration loss, the system sends a notification after 173 days from the date the space was created or from the date the last device was deleted.

The system will delete the empty space even if it is armed. The user can delete the empty space only when the system is disarmed. When the space is deleted (automatically or manually), its events are also deleted.

You can create and use a limited number of empty spaces. Ajax space is empty when no Ajax hub, Ajax camera, Ajax NVR video recorder, or Yale smart lock is added.

You can create and use:

• 100 empty spaces as a user,
• 1000 empty spaces as a PRO or a company.

If a space is empty, you cannot arm it or use the panic button in Ajax apps.

You can still create and use an unlimited number of spaces with devices.

Yes, you can delete the offline hub from armed space. This can be helpful if the hub fails while the system is armed and there is no way to replace the hub using data transfer. If the hub is removed from the space, the user can continue to use Ajax cameras, Ajax NVR video recorder, and Yale smart lock added to the space.

Admin or Installer with system configuration rights can delete the offline hub from armed space.

To do this, in the Ajax apps:

1. Select a space.
2. Go to the Devices tab and select the hub you want to delete.
3. Go to the hub settings by clicking on the gear icon .
4. Tap Remove hub.

You can delete the offline hub from armed space if this hub is not connected to the monitoring station.

No, when the space is deleted (manually or automatically), its events are also deleted. You cannot restore it.

No such option is provided for. Deleting security system events is prohibited under the requirements of EN 50131.

1. Click on the menu icon in the upper left corner of the screen. Select Report a problem.







In the Ajax PRO app, the menu button is available only on the screen with the list of hubs linked to an account.

2. A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. Click Report a problem.
3. The page for selecting an app to send a report will open. Select the email client you are using. If you took a screenshot or video screen capture showing the problem, attach it to your email.



4. Send your report.


The problem report is sent to [email protected]. Please do not change the email address for sending a problem report.

You can also send a problem report directly to the support service via Telegram. For this:

1. When the page for choosing an app opens, select Telegram.
2. In the app’s search bar, enter @AjaxSystemsSupport_Bot. This is the Ajax technical support team chatbot.
3. Send a message to the chatbot. Screenshots, screen recording or additional description of the problem can be sent in a follow-up message.

The technical support chatbot does not receive voice and video messages. If you want to send a video file, its size should not exceed 20 MB. If the file size is more than 20 MB, upload the video to the file hosting service and send the technical support team a link to the file, having previously opened access to the file.

Our support team works 24/7/365. Once the request is received and processed, technical support service will respond to the email or Telegram from which this request was sent.

1. Click on your account avatar in the upper right corner of the screen. Select Report a Problem.



2. A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. The email and username associated with the account are automatically entered in the form. This email address will receive a response from our technical support service. Check the data, and correct it if needed.



3. If you took a screenshot showing the problem, please attach it to your email.
4. Click the Send button. A report with log files will be sent to the technical support service.

Our support team works 24/7/365. As soon as the request is received and processed, the technical support team will respond to the email from the form.

Intrusion confirmation

Two or more devices from the list (security detectors, sirens, panic buttons, control devices):

• Superior CombiProtect Jeweller / CombiProtect Jeweller  / Superior CombiProtect Fibra
• Superior GlassProtect Jeweller / GlassProtect Jeweller / Superior GlassProtect Fibra
• Superior DoorProtect Jeweller / DoorProtect Jeweller / Superior DoorProtect Fibra
• Superior DoorProtect Plus Jeweller / DoorProtect Plus Jeweller / Superior DoorProtect Plus Fibra / Superior DoorProtect G3 Fibra
• MotionCam Jeweller / Superior MotionCam Fibra
• Superior MotionCam (PhOD) Jeweller / MotionCam (PhOD) Jeweller / Superior MotionCam (PhOD) Fibra
• Superior MotionProtect Jeweller / MotionProtect Jeweller / Superior MotionProtect Fibra
• MotionProtect Curtain Jeweller
• Wired devices connected to Transmitter Jeweller and accelerometer alarms
• Wired devices connected to Superior Transmitter Fibra
• MultiTransmitter Jeweller, Superior MultiTransmitter Fibra and connected wired detectors
• StreetSiren Jeweller / Superior StreetSiren Fibra
• Superior StreetSiren DoubleDeck Jeweller / StreetSiren DoubleDeck Jeweller / Superior StreetSiren DoubleDeck Fibra (tamper and accelerometer alarms)
• Superior HomeSiren Jeweller / HomeSiren Jeweller / Superior HomeSiren Fibra (tamper alarms)
• Superior KeyPad Plus Jeweller / KeyPad TouchScreen Jeweller / Superior KeyPad TouchScreen Fibra (tamper alarms)

You can also select the following devices for intrusion confirmation (please note that the devices below cannot participate in alarm confirmation if you are configuring the system to comply with PD 6662):

• MotionProtect Outdoor Jeweller / MotionCam Outdoor Jeweller / MotionCam Outdoor (PhOD) Jeweller / DualCurtain Outdoor Jeweller / Curtain Outdoor Jeweller
• Panic button on Ajax SpaceControl Jeweller
• Panic button on Superior KeyPad Plus Jeweller, KeyPad TouchScreen Jeweller, Superior KeyPad TouchScreen Fibra, KeyPad Jeweller, Superior KeyPad Fibra, or KeyPad Plus Jeweller
• Superior Button Jeweller / Button Jeweller in the panic button mode
• Wired devices connected to Superior DoorProtect Jeweller, DoorProtect Jeweller, Superior DoorProtect Fibra, Superior DoorProtect Plus Jeweller, DoorProtect Plus Jeweller, Superior DoorProtect Plus Fibra, Superior DoorProtect G3 Fibra, Superior GlassProtect Jeweller, GlassProtect  Jeweller, and Superior GlassProtect Fibra

The in-app panic button can also be a part of alarm confirmation.

Hold-up device alarm confirmation

• DoubleButton Jeweller

After-alarm indication

• StreetSiren S Jeweller / StreetSiren Jeweller / Superior StreetSiren Fibra / Superior StreetSiren DoubleDeck Jeweller / Superior StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
• Superior HomeSiren Jeweller / Superior HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Two-step arming

For two-step arming, multiple control devices or one control device + detector.

• Wired detectors connected to Superior GlassProtect Jeweller / GlassProtect Jeweller / Superior GlassProtect Fibra
• Superior DoorProtect Jeweller / DoorProtect Jeweller / Superior DoorProtect Fibra and/or connected wired detectors
• Superior DoorProtect Plus Jeweller / DoorProtect Plus Jeweller / Superior DoorProtect Plus Fibra / Superior DoorProtect G3 Fibra and/or connected wired detectors
• Ajax SpaceControl Jeweller
• Bistable detectors connected to Transmitter Jeweller / MultiTransmitter Jeweller / Superior Transmitter Fibra / Superior MultiTransmitter Fibra
• Superior KeyPad Plus Jeweller
• KeyPad TouchScreen Jeweller / Superior KeyPad TouchScreen Fibra

To indicate an incomplete arming:

• Superior KeyPad Plus Jeweller
• KeyPad TouchScreen Jeweller / Superior KeyPad TouchScreen Fibra
• StreetSiren S Jeweller / StreetSiren Jeweller / Superior StreetSiren Fibra / Superior StreetSiren DoubleDeck Jeweller / Superior StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
• Superior HomeSiren Jeweller / Superior HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Restore after alarm

• Superior KeyPad Plus Jeweller
• KeyPad TouchScreen Jeweller / Superior KeyPad TouchScreen Fibra

By default, a hub sends events and alarms to the security company monitoring station via the SIM card only once. If an error occurs during transmission, an event or alarm will not be delivered, and Not connected status will be displayed in the Monitoring Station field in the screen of hub states. Such errors can occur due to the router settings used by the security company.

For your hub to ignore errors and re-send events to an ARC, enable the Ignore network registration errors and Disable communication check with the operator in the hub settings. You can do this in the Ajax apps:

1. Devices
2. Hub
3. Settings
4. Cellular

After enabling these options, click Back to apply the settings. If events are still not sent, please contact our Support Service.

With OS Malevich 2.9 update, when the panic button is pressed in the app, not only the event but also the smartphone coordinates are transmitted to the security company. System users can copy the coordinates from the events feed.

The panic button is available in the space regardless of the hub presence.

Ajax apps can be installed on a smartphone from App Store or Google Play. If you don’t have such applications, you can download the installation APK file of the Ajax app through specialized services.

We do not guarantee the correct operation of Ajax apps downloaded through third-party services.

Please, check that the Allow installing applications from unknown sources option is enabled in the smartphone’s settings (depending on the phone model, the option name may vary). When enabled, run the downloaded APK file to install the app.

Two-factor authentication is supported by the following apps:

• Ajax Security System 13.0 and later for iOS
• Ajax Security System 5.0 and later for Android
• Ajax PRO 13.0 and later for iOS
• Ajax PRO 5.0 and later for Android
• Ajax PRO Desktop 2.5 and later for Windows and macOS

Yes, you can. The keyfob is compatible with wired and wireless systems using Ajax ocBridge Plus or Ajax uartBridge.

Add a key fob to the receiver and assign buttons to the corresponding zones. The zones must be added to the 24-hour zones of the control panel.

Only one key fob button can be assigned to a single ocBridge Plus zone. When you select the type of zone “Arming/Disarming”, two buttons of the key fob are assigned to the zone at once (arming and disarming).

Yes, if the third-party system supports the UART data interface and the communication protocol can be configured or programmed. To configure uartBridge, use the uartBridge protocol.

If you have troubles with setting up a third-party security system with uartBridge, please, contact the manufacturer of this device.

uartBridge does not have dry contacts (NC/NO outputs), but there is a two-way data transfer protocol via the UART interface. With it, you can get information about each device (battery, alarm, sensor status) and connect up to 85 devices.

57600 bps (baud)

By default, ocBridge Plus response period is set to ping detectors every 36 seconds and to signal an alert after 40 undelivered passes. Under these settings, it will take about 24 minutes for the system to recognize a communication failure.

You can adjust these settings by opening the Ajax configuration settings and connecting to ocBridge Plus. Find the Service Events Control tab, then Lost Connection, and change Passes Number. You can change response period in the Radio Zone tab.

We would like to recommend you to activate SMS and calls in case of alarms. SMS and calls can be activated in User settings (Ajax app → Devices → Hub → Settings → Users → User Settings ).

To delete a group:

At the moment, it is impossible to delete all groups from the hub. To completely remove all groups, the hub must be returned to the factory settings!

To disable the group mode, go to groups settings (Hub → Settings → Groups) and deactivate the group mode.

The ID of the group is a number of the group, which is necessary for arm separate groups from the keyboard.

The group number (ID) is displayed in the group settings (Hub → Settings → Groups).

In hubs with the firmware version OS Malevich 2.6 and latest hub administrator can limit the user’s access to the following functionality:

• Night mode activation (perimeter security)
• Panic Button
• View cameras
• Turning on/off automation devices
• View devices and rooms
• View notifications

All these settings you can find in the user’s settings (Hub → → Users → User settings ).

The rights to the group, viewing notifications, devices and rooms can only be removed from the user account!

The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).

If the main IP address is not available, the hub uses the second IP address to send events.

The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.

When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.

At the moment, such an opportunity is not provided, since the equipment of other manufacturers uses other frequencies and communication protocols with the control panels.

You can connect any third-party IP camera using RTSP to the Ajax security system. In total, you can connect up to 10 cameras to Hub, up to 25 cameras to Hub 2, Superior Hub Hybrid, up to 50 cameras to Hub Plus, and up to 100 cameras to Hub 2 Plus.

Dahua cameras and video recorders can be added by scanning their QR codes (similarly to Ajax devices). And EZVIZ, Hikvision and Safire video surveillance systems can be added to the hub with a few clicks. So you don’t have to waste time on setting up network equipment.

Video recorders allow you to bypass the limit on the number of video surveillance devices that can be connected to the hub. The video recorder is a single device to which you can connect multiple video cameras. The video stream from each camera will be available in the Ajax app.

You can calculate the number of cameras and NVRs that can be added to the space using the video device calculator.

You need to click on the Number field, enter the balance check USSD code (available from the mobile phone service provider).

After entering the number, click “Check balance”. It takes about a minute to complete the request. After the query is executed, you will see the status of the SIM card account.

To find out which version of the app you have, сlick on the menu icon in the upper left corner of the screen. App information can be found in the lower left corner.

From Android 5.0.

How to install the Ajax app if I don’t have Google Play on my phone

At the moment, management is implemented on the following platforms:

• Android 5.0 and later
• iOS 13.0 and later
• Windows
• macOS

It is possible. In the Ajax Security System application, on average, you can add up to 50 Hubs. Such an amount can withstand the average user’s smartphone, the number of the attached Hubs is not limited and depends only on the phone characteristics.

However, we do not recommend using the Ajax Security System application to monitor a large number of objects, for these purposes there is a solution for professional installers, Ajax PRO: Tool For Engineers.

1. Select the space in the Ajax app, and go to its settings: the Control tab → .
2. Go to Users and select a user who wants SMS alerts.
3. Go to Notifications settings and activate the required event types in the SMS field.

Please note that SMS may attract additional costs depending on the terms of the tariff plan.

1. Open the Ajax app.
2. Select the space if you have several or use a PRO app.
3. Go to the space settings by clicking on the icon .
4. Go to Users.
5. Click the Send invites button.
6. Manually enter the email address of the person you want to invite to the space or select a person from your contacts by clicking the Add from contacts button.
7. Click Continue.

An invitation to control the system is sent to the specified email address. If the email user has an Ajax account, the space will automatically appear in the user’s app. The Users menu displays such a person in the Active users section.

If the user does not have an account, they must install the Ajax app for iOS or Android and use the email address provided when registering. In the Users menu, such a person will appear in the Pending invites section.

Go to the Devices tab , select the device you want to check.

1. Open the Ajax app and click on the menu icon in the upper left corner of the screen.
2. Select Account.
3. Then click Edit Account.

1. 1. Click on the menu icon in the upper left corner of the screen. Select Report a problem.

In the Ajax PRO app, the menu button is available only on the screen with the list of hubs linked to an account.

1. 1. Select the session from the list. The app stores log files of the last seven sessions. They are sorted by time, from most recent sessions to oldest.
   2. A window to describe the problem will open. Describe it in as much detail as possible, and click Next.
   3. Specify the exact time or period when the problem occurred. Click Next.
   4. A page to send an email will open with an attached log file and a description of the problem. If you took a screenshot or video screen capture showing the problem, attach it to your email. To do this, click on the text letter field, then click on the Gallery icon and select the file.

1. 1. Click on the blue arrow icon in the upper right corner of the screen to send the report.

The problem report is sent to [email protected] via the Mail app by default. To send a report, link or create at least one account in this app, if you have not done so earlier. Please do not change the email address for sending a problem report.

1. Go to the Mail app. Check your Sent folder to make sure the report has been sent.

Our support team works 24/7/365. Once the request has been received and processed, the technical support team will respond to the email from which the request was sent.

Click on the menu icon in the upper left corner of the screen. App information can be found in the lower left corner.

13.0 or higher. Compatible with iPhone, iPad and iPod touch.

Windows

macOS

Ajax PRO Desktop and Ajax PRO Applications: Tool For Engineers use PRO user accounts, which are different to the user accounts created in the Ajax Security System application.

If you did not sign up to the PRO Application, create a user account and then log in. You may use the same email and phone number as in the usual Ajax user account.

The access to the Ajax web application was closed on October 30, 2018.

In January 2018, a warning was added to the web application:

We have developed the Ajax PRO Desktop application for PC. It is secured, protected, TLS-encrypted, and it has all the features of the Ajax PRO: Tool for Engineers mobile application.

A similar window may appear during the installation of Ajax PRO Desktop due to the problems associated with OpenGL libraries. The problem may be resolved by updating the drivers of the computer’s graphics card.

If the driver update does not ensure the desired outcome, the graphics card is probably not compatible with the application. We recommend contacting customer service specifying the OS version and the graphics card model to resolve the issue.