Hub Plus is a central device of the Ajax system, coordinating the connected devices, and interacting with the user and security company. Device is developed only for indoor use.
Hub Plus requires Internet access to communicate with the cloud server Ajax Cloud—for configuring and controlling from any point of the world, transferring event notifications, and updating the software. The personal data and system operation logs are stored under multilevel protection, and information exchange with Hub Plus is carried out via an encrypted channel on a 24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection, Wi-Fi, and GSM network.
Please use all these communication channels to ensure more reliable communication between the hub and Ajax Cloud.
Hub Plus can be controlled via the app for iOS, Android, macOS, or Windows. The app allows responding promptly to any notifications of the security system.
Follow the link to download the app for your OS:
The user can customize notifications in the settings. Choose what is more convenient for you: push notifications, SMS, or calls. If the Ajax system is connected to the central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
Hub Plus supports up to 150 Ajax devices connected. The protected Jeweller radio protocol ensures reliable communication between the devices at a distance of up to 2 km in the line of sight.
Use scenarios to automate the system and decrease the number of routine actions. Adjust the security schedule, program actions of automation devices (Relay, WallSwitch or Socket) in response to an alarm, Button press or by a schedule. A scenario can be created remotely in the Ajax app.
Sockets and Indication
- LED logo indicating the hub status.
- SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to dismantle the hub).
- Socket for the power supply cable.
- Socket for the Ethernet cable.
- Slot for the micro-SIM.
- Slot for the micro-SIM.
- QR code.
- Tamper button.
- “On” button.
- Сable retainer clamp.
LED indication
Hub has two LED indication modes:
- Hub – server connection.
- British disco.
Hub – server connection
Hub – server connection mode is enabled by default. The hub LED has a list of indications showing the system state or events occurring. The Ajax logo on the front side of the hub can light up red, white, purple, yellow, blue, or green, depending on the state.
| Indication | Event | Note |
| Lights up white. | Two communication channels are connected: Ethernet and SIM card. |
If the external power supply is off, the indicator will flash every 10 seconds. After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds. |
| Lights up green. | One communication channel is connected: Ethernet or SIM card. |
If the external power supply is off, the indicator will flash every 10 seconds. After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds. |
| Lights up red. | The hub is not connected to the internet or there is no connection with the Ajax Cloud service. |
If the external power supply is off, the indicator will flash every 10 seconds. After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds. |
| Lights up 180 seconds after the loss of power, then flashes every 10 seconds. | The external power supply is disconnected. | The LED indication color depends on the number of communication channels connected. |
| Blinks red. | The hub is reset to factory settings. |
If your hub has different indications, please contact our Technical Support. They will help you.
Access to indications
Hub users can see the British disco indication after they:
- Arm/disarm the system using the Ajax keypad.
- Enter the correct user ID or personal code on the keypad and perform an action that has already been performed (for example, the system is disarmed and the disarm button is pressed on the keypad).
- Press the Ajax SpaceControl button to arm/disarm the system or activate Night Mode.
- Arm/disarm the system using Ajax apps.
All users can see the Changing hub’s state indication.
British disco
The function is enabled in the hub settings in the PRO app (Hub → Settings → Services → LED indication).
Indication is available for hubs with firmware version OS Malevich 2.14 or higher and in apps of the following versions or higher:
- Ajax PRO: Tool for Engineers 2.22.2 for iOS
- Ajax PRO: Tool for Engineers 2.25.2 for Android
- Ajax PRO Desktop 3.5.2 for macOS
- Ajax PRO Desktop 3.5.2 for Windows
| Indication | Event | Note |
| Changing hub’s state | ||
| White LED flashes once per second. | Two-Stage Arming or Delay When Leaving. | One of the devices is performing Two-Stage Arming or Delay When Leaving. |
| Green LED flashes once per second. | Entry indication. | One of the devices is performing Delay When Entering. |
| White LED lights up for 2 seconds. | Arming is completed. | The hub (or one of the groups) is changing its state from Disarmed to Armed. |
| Green LED lights up for 2 seconds. | Disarming is completed. | The hub (or one of the groups) is changing its state from Armed to Disarmed. |
| Alerts and Malfunctions | ||
| Red and purple LED flashes in sequence for 5 seconds. | Confirmed hold-up alarm. |
There is an unrestored state after a confirmed hold-up alarm. The indication is displayed only if Restoration after confirmed hold-up alarm is enabled in the settings. |
| Red LED lights up for 5 seconds. | Hold-up alarm. |
There is an unrestored state after a hold-up alarm.  The indication is not displayed if there is a confirmed hold-up alarm state. The indication is displayed only if Restoration after hold-up alarm is enabled in the settings. |
| Red LED flashes. | The number of flashes equals the Device No. of a hold-up device (DoubleButton), the first to generate the hold-up alarm. | There is an unrestored state after the confirmed or unconfirmed hold-up alarm:
or
|
| Yellow and purple LED flashes sequentially for 5 seconds. | Confirmed intrusion alarm. |
There is an unrestored state after the confirmed intrusion alarm. The indication is displayed only if Restoration after confirmed intrusion alarm is enabled in the settings. |
| Yellow LED lights up for 5 seconds. | Intrusion alarm. |
There is an unrestored state after the intrusion alarm. The indication is not displayed if there is a confirmed intrusion alarm condition. The indication is displayed only if Restoration after intrusion alarm is enabled in the settings. |
| Yellow LED flashes. | The number of flashes equals the Device No. that first generated the intrusion alarm. | There is an unrestored state after the confirmed or unconfirmed intrusion alarm:
or
|
| Red and blue LED flashes in sequence for 5 seconds. | Lid opening. |
There is an unrestored tamper state or an open lid on any of the devices, or the hub. The indication is displayed only if Restoration after Lid opening is turned on in the settings. |
| Yellow and blue LED flashes in sequence for 5 seconds. | Other malfunctions. |
There is an unrestored fault state or a malfunction of any device or the hub. The indication is displayed only if Restoration after faults is enabled in the settings. Currently, Restoration after faults is not available in Ajax apps. |
| Dark blue LED lights up for 5 seconds. | Permanent deactivation. | One of the devices is permanently deactivated or the lid state notifications are disabled. |
| Blue LED lights up for 5 seconds. | Automatic deactivation. | One of the devices is automatically deactivated by an opening timer or the number of detections. |
| Green and blue LED flashes in sequence. |
Alarm timer expiration. |
Displayed after the alarm timer expires (to confirm the alarm). |
When nothing is happening in the system (no alarm, malfunction, lid opening, etc.), the LED displays two hub states:
- Armed/partially armed or Night Mode enabled — the LED lights up white.
- Disarmed — the LED lights up green.
In hubs with firmware OS Malevich 2.15.2 and higher, the LED lights up green when set to Armed/partially armed or Night Mode.
Alert indication
If the system is disarmed and any of the indications from the table is present, the yellow LED flashes once per second.
If there are several states in the system, the indications are displayed one by one, in the same sequence as shown in the table.
Connecting to the Network
- Open the hub lid by shifting it down with force.
Be careful and do not damage the tamper protecting the hub from dismantling!
- Connect power supply and Ethernet cables to the sockets.
1 – Power Socket, 2 — Ethernet socket, 3, 4 — Slots for micro-SIM cards connection
- Press and hold the power button for 2 seconds until the logo lights up.
The hub needs approximately 2 minutes to identify the available communication channels.
The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy filtration by MAC addresses and activate the DHCP in the router settings: the hub will receive an IP address. During the next setup in the web or mobile app, you will be able to set a static IP address.
To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code request (you can disable it using the mobile phone) and a sufficient amount on the account to pay for the GPRS, SMS services and calls.
In some regions, Hub Plus is sold with a SIM card along.
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
To use the Wi-Fi connection, go to the hub settings—the Wi-Fi menu—and select the access point then enter the network password.
Ajax account
The user with administrator rights can configure the Ajax system via the app. The administrator account with the information about the added hubs, all the parameters of the Ajax system, and connected devices are encrypted and placed on Ajax Cloud.
Changing the space administrator does not affect the settings of the connected devices.
One phone number may be used to create only one Ajax account.
Create the Ajax account in the app following the step-by-step guide. As part of the process, you need to confirm your email and phone number.
Ajax account allows to combine the roles: you can be the administrator of one space, as well as the user of another space.
Adding the hub to the Ajax app
Granting access to all system functions (to display notifications in particular) is a mandatory condition for controlling the Ajax system via the smartphone/tablet.
- Login into your account.
- Select a space or create a new one.
The space functionality is available for apps of such versions or later:
- Ajax Security System 3.0 for iOS;
- Ajax Security System 3.0 for Android;
- Ajax PRO: Tool for Engineers 2.0 for iOS;
- Ajax PRO: Tool for Engineers 2.0 for Android;
- Ajax PRO Desktop 4.0 for macOS;
- Ajax PRO Desktop 4.0 for Windows.
- Open the Add Hub menu and select the way of registering: manually or step-by-step guidance.
- At the registration stage, type the name of the hub and scan the QR code located under the lid (or enter a registration key manually).
- Wait until hte hub is registered and displayed on the application desktop.
If there are already users on the hub, the admin of the space to which the hub is added, PRO with full rights, or the installation company maintaining the required space can add your account. You will receive a notification that the hub is already added to another space. Contact with Technical Support to determine who has admin rights on the space.
Installation
Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view.
The device developed only for indoor use.
The hub should be reliably attached to the surface (vertical or horizontal). We do not recommend using double-sided adhesive tape: it cannot guarantee secure attachment and simplifies the removal of the device.
Do not place the hub:
- outside the premises (outdoors);
- nearby or inside any metal objects that cause attenuation and shielding of the radio signal;
- in places with a weak GSM signal;
- close to radio interference sources: less than 1 meter from the router and power cables;
- in premises with temperature and humidity over the permissible limits.
Hub installation:
- Fix the hub lid on the surface using bundled screws. When using any other fixing accessories, make sure that they do not damage or deform the hub lid.
- Secure the power and Ethernet cables with the supplied cable retainer clamp and screws. Use cables with a diameter no larger than the supplied ones. The cable retainer clamp must fit tightly to the cables so that the hub lid closes easily. This will reduce the likelihood of sabotage, as it takes a lot more to tear away a secured cable.
- Put the hub on the lid and fix it with bundled screws.
Do not flip the hub when attaching vertically (for instance, on a wall). When properly fixed, the Ajax logo can be read horizontally.
Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft.
If the hub is firmly fixed, the attempt to tear it off triggers the tamper, and the system sends a notification.
Connecting devices
The hub doesn’t support uartBridge and ocBridge Plus integration modules.
During the first hub registration in the app, you will be prompted to add devices to guard the room. However, you can refuse and return to this step later.
The user can add the device only when the security system is disarmed!
- Open the room in the app and select the Add device option.
- Name the device, scan the QR code (or insert the ID manually), select the room and go to the next step.
- When the app starts searching and launches countdown, switch on the device: its LED will blink once. For detection and pairing to occur, the device should be located within the coverage area of the wireless network of the hub (at a single protected object).
Сonnection request is transmitted for a short time at the moment of switching on the device.
If the connection fails on the first try, switch off the device for 5 seconds and retry.
Hub icons
Icons display some of the Hub Plus statuses. You can see them in the Ajax app, in the Devices 
menu.
| Icons | Meaning |
 |
2G connected |
 |
3G connected |
 |
SIM card is not installed |
 |
The SIM-card is defective or has a PIN-code on it |
 |
Hub battery charge level. Displayed in 5% increments |
 |
Hub malfunction is detected. The list is available in hub states list |
 |
The hub is directly connected to the central monitoring station of the security organization |
 |
The hub have lost connection with the central monitoring station of the security organization via direct connection |
Hub states
States can be found in the Ajax app:
- Go to the Devices tab.
- Select Hub Plus from the list.
| Parameter | Meaning |
| Malfunction |
Click The field appears only if a malfunction is detected |
| Cellular signal strength | Shows the signal strength of the mobile network for the active SIM card. We recommend installing the hub in places with the signal strength of 2-3 bars. If the signal strength is weak, the hub will not be able to dial-up or send an SMS about an event or alarm |
| Battery charge |
Battery level of the device. Displayed as a percentage |
| Lid | Status of the tamper that responds to hub dismantling:
|
| External power | External power supply connection status:
|
| Connection | Connection status between the hub and Ajax Cloud:
|
| Cellular data | The hub connection status to the mobile Internet:
If the hub has enough funds on the account or has bonus SMS/calls, it will be able to make calls and send SMS messages even if the Not connected status is displayed in this field |
| Active SIM card | Displays the active SIM card: SIM card 1 or SIM card 2 |
| SIM card 1 | The number of the SIM card installed in the first slot. Copy the number by clicking it |
| SIM card 2 | The number of the SIM card installed in the second slot. Copy the number by clicking it |
| Wi-Fi |
Internet connection status of the hub via Wi-Fi. For greater reliability, it is recommended to install the hub in places with the signal strength of 2-3 bars |
| Ethernet | Internet connection status of the hub via Ethernet:
|
| Average noise (dBm) |
Noise power level at Jeweller frequencies at the hub installation site. The acceptable value is –80 dBm or lower. For example, –95 dBm is considered acceptable and –70 dBm is invalid. |
| Monitoring Station | The status of direct connection of the hub to the central monitoring station of the security organization:
If this field is displayed, the security company uses a direct connection to receive events and security system alarms |
| Hub model | Hub model name |
| Hardware version | Hardware version. Unable to update |
| Firmware | Firmware version. Can be updated remotely |
| ID | ID/serial number. Also located on the device box, on the device circuit board, and on the QR code under the SmartBracket panel |
| IMEI | A unique 15-digit serial number for identifying the hub’s modem on a GSM network. It is shown only when a SIM card is installed in the hub. |
to open the list of hub malfunctions.Hub settings
Settings can be changed in the Ajax app:
- Go to the Devices tab.
- Select Hub Plus from the list.
- Go to Settings by clicking on the icon.
Note that after changing the settings, you should click the Back button to save them.
The hub name is displayed in the SMS and push notification text. The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.
To change it, click on the pencil icon and enter the desired hub name.
Selection of the hub virtual room. The room name is displayed in the SMS and push notification text.
Ethernet — settings for wired Internet connection.
- Ethernet — allows you to enable and disable Ethernet on the hub
- DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static
- IP Address — hub IP Address
- Subnet mask — subnet mask in which the hub operates
- Router — gateway used by the hub
- DNS — DNS of the hub
Wi-Fi — settings for Wi-Fi Internet connection. The general list displays all networks available to the hub.
- Wi-Fi — allows you to enable and disable Wi-Fi on the hub. After pressing the [>] button, the network settings are opened:
- DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static
- IP Address — hub IP Address
- Subnet mask — subnet mask in which the hub operates
- Gateway — gateway used by the hub
- DNS — DNS of the hub
- Forget this network — after pressing, the hub deletes the network settings and no longer connects to it
Cellular — enabling/disabling cellular communication, configuring connections, and checking account.
- Cellular data — disables and enables SIM cards on the hub
- Roaming — if it is activated, the SIM cards installed in the hub can work in roaming
- Ignore network registration error — when this setting is activated, the hub ignores errors when trying to connect via a SIM card. Activate this option if the SIM card cannot connect to the network
- Disable communication check with the operator — when this setting is activated, the hub ignores operator communication errors. Activate this option if the SIM card cannot connect to the network
- SIM 1 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings
- SIM 2 — displays the number of the SIM card installed. Click on the field to go to the SIM card settings
SIM card settings
Connection settings
- APN, Username, and Password — settings for connecting to the Internet via a SIM card. To find out the settings of your cellular operator, contact your provider’s support service.
Mobile data usage
- Incoming — the amount of data received by the hub. Displayed in KB or MB.
- Outgoing — the amount of data sent by the hub. Displayed in KB or MB.
Keep in mind that data is counting on the hub and may differ from your operator’s statistics.
Reset statistics — resets statistics on incoming and outgoing traffic.
Check balance
- USSD code — enter the code that is used to check the balance in this field. For example, *111#. After that, click Check balance to send a request. The result will be displayed under the button.
Setting up keypad passwords for people who are not registered in the system.
With the OS Malevich 2.13.1 update, we have also added the ability to create a password for people who are not connected to the hub. This is convenient, for example, to provide a cleaning company with access to security management. Knowing the access code, you just need to enter it on the Ajax keypad to arm or disarm the system.
To set up an access code for an unregistered person in the system:
- Press Add code.
- Set up Username and Access Code.
- Press Add.
If you want to set up a duress code, change an access code, settings for access to groups, Night mode, code ID, temporarily disable or delete this code, select it in the list and make changes.
The created access codes are valid for all keypads connected to the hub. Hub Plus supports up to 99 access codes.
This setting is only available in Ajax PRO apps
Set the requirements for the length of passcodes that are used for users’ authorization and access to the system. You can select the Flexible (4 to 6 symbols) option or define the fixed code length: 4 symbols, 5 symbols, or 6 symbols.
Note: when you set the fixed code length, the system resets all access codes configured before.
The fixed code length is required for the Easy Armed Mode Change feature that allows disarming the system without pressing the 
Disarm button on the keypad after entering a passcode or using an access device.
Security schedule — arming/disarming the security system by the schedule.
Detection zone test — running the detection zone test for the connected detectors. The test determines the sufficient distance for the detectors to register alarms.
Jeweller — configuring the hub-detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected.
- Detector ping interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default).
- Number of missed pings to determine connection failure — a counter of undelivered packets (8 packets by default).
The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:
Detector ping interval × Number of missed pings to determine connection failure
The shorter ping interval (in seconds) means faster delivery of the events between the hub and the connected devices; however, a short ping interval reduces the battery life. At the same time, alarms are transmitted immediately regardless of the ping interval.
We do not recommend reducing the default settings of the ping period and interval.
Note that the interval limits the maximum number of connected devices:
| Interval, sec | Maximum connected devices |
| 12 | 39 |
| 24 | 79 |
| 36 | 119 |
| 48 | 150 |
Regardless of settings, the hub supports up to 10 connected sirens maximum.
Service is a group of hub service settings. These are divided into 2 groups: general settings and advanced settings.
General settings
LED brightness
Adjustment of the hub logo LED backlight brightness.
Firmware update
The menu contains the hub firmware update settings.
- Firmware auto-update configures automatic OS Malevich updates (enabled by default):
- If enabled, the firmware is automatically updated when a new version is available. The system should be disarmed, and external power should be connected to the hub.
- If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.
- Check for new version allows manually checking and installing firmware updates when available or assigned to the hub. This option is available only when the Firmware auto-update setting is enabled.
Hub system logging
Logs are files containing information about system operation. They can help sort out the problem in case of errors or failures.
The setting allows you to select the transmission channel for the hub logs or disable their recording:
- Ethernet
- Wi-Fi
- Off — logging is disabled
We do not recommend disabling logs as this information may be helpful in the event of errors in the operation of the system!
Delaying notifications of external power loss
Settings for the delay time when sending an external power loss notification.
You can select a delay time from 1 minute to 1 hour with a selection interval of 1 minute.
Available for Hub Plus Jeweller with OS Malevich 2.22 or later.
‘While hub offline’ events amount
Events during communication failure with the server are recorded in the hub buffer and will be delivered to Ajax apps after the connection is restored.
This setting allows you to choose the number of the last events, that hub will send to Ajax apps after returning online.
You can select between 100 (default value) and 1000 events with increment of 50 events.
Available for Hub Plus Jeweller with OS Malevich 2.25 or later.
Advanced settings
The list of advanced hub settings depends on the type of application: standard or PRO.
| Ajax Security Systems | Ajax PRO |
| Server connection Sounds and alerts Fire detectors settings System integrity check |
PD 6662 setting wizard Server connection Sounds and alerts Battery settings Fire detectors settings System integrity check Alarm confirmation Restoration after alarm Arming/disarming process Devices auto deactivation LED indication |
PD 6662 setting wizard
Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.
Server connection
The menu contains settings for communication between the hub and the Ajax Cloud:
- Hub-server polling interval, sec. Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.
- Delay of server connection failure alarm, sec. It is a delay to reduce the risk of a false alarm associated with the Ajax Cloud server connection loss. It is activated after 3 unsuccessful hub-server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.
The time to generate a message regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:
(Ping interval * 3) + Time filter.
With the default settings, Ajax Cloud reports the hub loss in 8 minutes:
(60 s * 3) + 300 s = 8 min.
- Get notified of server connection loss without alarm. Ajax apps can notify about the hub-server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
- Notify of connection loss over channels. Ajax system can notify both the users and the security company about the loss of connection even via one of the connection channels.
In this menu, you can choose the connection loss of which channels will be reported by the system, as well as the delay for sending such notifications:
-
- Ethernet
- Cellular
- Wi-Fi
- Loss notification delay, min — time of the delay before sending the notification about loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.
The time of sending a notification about the loss of connection via one of the communication channels is calculated with the formula:
(Polling interval * 4) + Time filter + Loss Notification delay.
Sounds and alerts
The menu contains three groups settings: siren activation parameters, siren after-alarm indication and beep with keypad activation parameters.
Siren activation parameters
If lid of hub or any detector is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open.
If in-app panic button is pressed. When the function is active, the hub activates the connected sirens if the panic button was pressed in the Ajax app.
You can disable the sirens reaction when pressing the panic button on the Ajax SpaceControl key fob in the key fob settings (Devices → Ajax SpaceControl → Settings 
).
Settings of siren after-alarm indication
This setting is only available in Ajax PRO apps
The siren can inform about triggering in an armed system by means of LED indication. Thanks to this feature, system users and passing security companies patrols can see that the system was triggered.
Beep with keypad activation parameters
This setting is only available in Ajax PRO apps
The keyboards connected to the hub will emit an audible sound to inform of malfunctions. To activate the sound notifications enable toggles: If any device is offline and If the battery of any device is low.
Sound notifications of malfunctions settings are available for all hubs with firmware version OS Malevich 2.15 or higher.
Sound notifications of malfunctions are supported by Ajax keypads with the following firmware versions or higher:
- 5.57.1.1 for KeyPad Jeweller;
- 5.57.5.0 for KeyPad Plus Jeweller.
Battery settings
Setting the parameters of the backup power supply allows you to extend the device’s uptime.
There are options available in this setting:
Battery power saver
This setting is only available in Ajax PRO apps
The Save hub backup battery charge setting allows for extending the backup battery life when an external power supply is unavailable. When this setting is enabled, the hub switches to standby mode once it loses the external power supply.
To save the backup battery charge, the hub disables its connection channels (cellular network, Ethernet, Wi-Fi) when it switches to standby mode. Therefore, the hub in standby mode is not connected to Ajax Cloud and CMS until any system event occurs. In Ajax apps, the hub and devices added to it will be greyed out and unavailable for configuration or control; the hub will be in the Saving Mode state, and devices added to it will be Offline.
The standby mode doesn’t affect the system operation. Any detector triggering activates the hub for a specified time to transmit the event to users and CMS. During standby mode, the hub LED flashes red every 30 seconds, and the LED brightness is decreased to the minimum.
If the hub is in standby mode, switching arming modes is possible only by using a keypad or a key fob. Switching system arming modes and configuring the hub in standby mode via Ajax apps are not provided.
Enable Save hub backup battery charge to configure the hub operation time:
| Setting | Meaning |
| Period of activity after event triggered | The time the hub remains connected to Ajax Cloud after any system event occurs is set to 10 minutes by default. However, you can adjust this time from 5 minutes to 1 hour. |
| Server Polling Interval | The time between connections of the hub in standby mode to the server is set to 6 hours by default. However, you can adjust this time from 1 hour to 24 hours. |
The Battery Power Saver feature allows for extending the backup battery life of Hub Plus Jeweller up to 60 hours. This duration depends on system configuration and the number of devices added to the hub.
The Battery Power Saver feature is available for hubs with OS Malevich 2.19 or higher.
When the Battery Power Saver feature is enabled, your system does not comply with EN 50131 Grade 2.
Note: if your system includes at least one range extender added to the hub via Ethernet, the hub will not switch to standby mode. This is necessary to keep the connection with devices added via the range extender.
Charging mode
This setting is available only in Ajax PRO apps.
Available for Hub Plus Jeweller with OS Malevich 2.24 or later.
This setting defines how fast the device’s built-in battery charges from an external source.
Two options are available:
- Continuous — the battery charges non-stop until full. Compatible with most external power sources.
- Interval — the battery charges with short breaks. Recommended for zinc-air power source.
Fire detectors settings
Settings menu of Ajax fire detectors. Allows configuring interconnected FireProtect alarms of fire detectors.
The feature is recommended by European fire standards, which require, in the event of a fire, a warning signal power of at least 85 dB at 3 meters from the sound source. Such sound power wakes up even a soundly sleeping person during a fire. And you can quickly disable triggered fire detectors using the Ajax app, Button, or KeyPad.
System integrity check
The System integrity check is a parameter that is responsible for checking the status of all security detectors and devices before arming. Checking is disabled by default.
Alarm confirmation
This setting is only available in Ajax PRO apps
Alarm confirmation is a special event that the hub sends to the CMS and system users if several certain devices have triggered within a specified period of time. By responding to confirmed alarms only, the security company and the police reduce the number of visits on false alarms.
Restoration after alarm
This setting is only available in Ajax PRO apps
The feature does not allow arming the system if an alarm has been registered previously. For arming, the system should be restored by an authorized user or PRO user. The types of alarms that require system restore are defined when configuring the function.
The function eliminates situations when the user arms the system with detectors that generate false alarms.
Arming/disarming process
This setting is only available in Ajax PRO apps
The first Compliance with Standard option allows selecting a specific standard to set the security system according to existing requirements. Once you select the required standard, the menu will show the appropriate arming/disarming settings below. The following standards are available:
- EN 50131 — European standard for intrusion and hold-up alarm systems, which also describes the security grades concept.
- PD 6662 — British standard for intrusion and hold-up alarm systems, aimed to reduce the number of unconfirmed alarms and ensure police reaction only to real threats.
- ANSI/SIA CP-01-2019 — American standard for security systems that regulates features and requirements to reduce false alarms caused by users or equipment.
EN 50131
Once EN 50131 is activated, you can set the parameters of the functions Two-stage arming, Exit time restart, and Exit error in the arming settings, as well as set the Alarm transmission delay in the disarming settings.
PD 6662
Once PD 6662 is selected, the menu shows the number of arming/disarming settings that allow configuring the system to comply with standard requirements.
Use the corresponding step-by-step guide in the Ajax PRO app for a quick and convenient system setup according to PD 6662. Go to Hub → Settings → Service → PD 6662 Setting Wizard and follow the app prompts.
ANSI/SIA CP-01-2019
An Ajax system controlled by the hub with OS Malevich 2.19 or higher can be configured following the requirements of ANSI/SIA CP-01-2019.
Only Hub 2 (4G) Jeweller and Hub 2 Plus Jeweller are certified according to ANSI/SIA CP-01-2019.
Once ANSI/SIA CP-01-2019 is selected, you can configure Exit Time Restart and Unvacated Premises for the arming settings. For the disarming settings, you can select what devices should make an annunciation on Alarm Cancellation or Alarm Abort and adjust the Alarm Abort Window timeout.
Also, this standard requires enabling a number of features for the system, such as Delay When Entering/Leaving, cross zoning*, Devices Auto Deactivation, and system testing. These features are configured in the hub and certain device settings.
* The cross zoning functionality will be available in the next OS Malevich updates.
Devices auto deactivation
This setting is only available in Ajax PRO apps
The Ajax system can ignore alarms or other events of devices without removing them from the system. Under certain settings, notifications about events of a specific device will not be sent to the CMS and security system users.
There are three types of Devices auto deactivation: by timer, by number of alarms and by number of similar events.
It is also possible to manually disable a specific device. Learn more about deactivating devices manually here.
LED indication
This setting is only available in Ajax PRO apps
In this menu, you can select the system states and events that the hub’s LED indicators will display. One of two functions can be chosen:
- Hub-server connection — hub’s LEDs display if hub is connected to the power supply and the Internet.
- British disco — hub’s LEDs display information about system alerts and malfunctions, security mode change and delays when entering/leaving.
The function is available for firmware version OS Malevich 2.14 or higher.
User guide — opens the Hub Plus user guide.
Transfer settings to another hub — a menu for automatic transferring devices and settings from another hub. Keep in mind that you are in the settings of the hub on which you want to import data.
Remove hub — removes your account from the hub. Regardless of this, all the settings and connected detectors remain saved.
Space settings
Settings can be changed in the Ajax app:
- Select the space if you have several of them or if you are using a PRO app.
- Go to the Control tab.
- Go to Settings by tapping the gear icon in the bottom right corner.
- Set the required parameters.
- Tap Back to save the new settings.
Hub settings reset
To return the hub to the factory default settings, switch it on, then hold the power button for 30 seconds (logo will start blinking red).
At the same time, all the connected detectors, room settings and user settings will be deleted. User profiles will remain connected to the system.
Maintenance
Check the operational capability of the Ajax system on a regular basis.
Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance.
Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub.
Complete Set
- Hub Plus
- SmartBracket mounting panel
- Power supply cable
- Ethernet cable
- Installation kit
- GSM start package — 2 (available not in all regions)
- User Manual
Safety Requirements
While installing and using the hub, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety.
It is strictly prohibited to disassemble the device under voltage! Do not use the device with a damaged power cable.
Warranty
Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase and does not apply to the pre-installed accumulator.
If the device does not work correctly, you should first contact the technical support service — in half of the cases, technical issues can be solved remotely!
Contact Technical Support
