Welcome to Ajax Support

Need help?

In this section you’ll find detailed manuals and educational videos about all features of Ajax. And in case you need help of a technical specialist, we’re available 24/7.

Devices

Central units

Hub (2G) / (4G) Jeweller

Wireless control panel. Connectable via Ethernet and SIM card (LTE)

Hub 2 (2G) / (4G)

Wireless control panel with support for photo verification. Connectable via Ethernet and two SIM cards (2G/3G/LTE)

Hub Plus Jeweller

Wireless control panel. Connectable via Wi-Fi, Ethernet, and two SIM cards (2G/3G)

Hub 2 Plus

Wireless control panel with support for photo verification. Connectable via Wi-Fi, Ethernet, and two SIM cards (2G/3G/LTE)

ReX

Radio signal range extender

ReX 2

Radio signal range extender with alarm photo verification support

Hub Hybrid (2G) / (4G)

Soon to be: Superior Hub Hybrid (2G) / (4G)

Hybrid control panel supporting photo verification. Works with Fibra and Jeweller devices. Connectable via Ethernet and two SIM cards (2G/3G/LTE)

Hub BP Jeweller

Wireless battery-powered control panel. Supports photo verification. Connectable via two SIM cards (2G/3G/LTE).

Indoor security

MotionCam Jeweller

Wireless IR motion detector supporting photo by alarm feature

MotionCam Fibra

Soon to be: Superior MotionCam Fibra

Wired IR motion detector supporting photo by alarm feature

MotionCam (PhOD) Jeweller

Wireless IR motion detector supporting photo by alarm, photo on demand, photo by schedule, and photo by scenario features

Superior MotionCam HD (PhOD) Jeweller

Wireless IR motion detector that takes on-demand photos and photos by alarm, schedule, and scenario. Support for HD photo.

MotionCam S (PhOD) Jeweller

Soon to be: Superior MotionCam (PhOD) Jeweller

Wireless IR motion detector supporting photo by alarm, photo on demand, photo by schedule, and photo by scenario features. Superior edition

Superior MotionCam AM (PhOD) Jeweller

Wireless PIR motion detector with an anti-masking system. Taking on-demand photos and photos by alarm, schedule, scenario, tamper alarm, or masking attempt.

MotionCam (PhOD) Fibra

Soon to be: Superior MotionCam (PhOD) Fibra

Wired IR motion detector supporting photo by alarm, photo on demand, photo by schedule, and photo by scenario features

MotionProtect

Wireless pet immune motion detector

MotionProtect S Jeweller

Soon to be: Superior MotionProtect Jeweller

Wireless IR motion detector. Superior edition

MotionProtect G3 Fibra

Wired IR motion detector with an additional K-band microwave sensor and anti-masking system

MotionProtect Fibra

Soon to be: Superior MotionProtect Fibra

Wired motion detector

MotionProtect Plus

Wireless pet immune motion detector with microwave sensor

MotionProtect S Plus Jeweller

Soon to be: Superior MotionProtect Plus Jeweller

Wireless IR motion detector with an additional K-band microwave sensor. Superior edition

MotionProtect Plus Fibra

Soon to be: Superior MotionProtect Plus Fibra

Wired motion detector with additional microwave sensor

CombiProtect

Wireless motion and glass break detector with pet immunity

CombiProtect S Jeweller

Soon to be: Superior CombiProtect Jeweller

Wireless combined IR motion and glass break detector with microphone. Superior edition

CombiProtect Fibra

Soon to be: Superior CombiProtect Fibra

Wired motion and glass break detector

DoorProtect

Wireless magnetic opening detector

DoorProtect S Jeweller

Soon to be: Superior DoorProtect Jeweller

Wireless opening detector with two reed switches. Superior edition

DoorProtect Fibra

Soon to be: Superior DoorProtect Fibra

Wired opening detector

DoorProtect Plus

Wireless magnetic opening detector with shock and tilt sensor

DoorProtect S Plus Jeweller

Soon to be: Superior DoorProtect Plus Jeweller

Wireless combined opening, shock, and tilt detector with two reed switches and accelerometer. Superior edition

DoorProtect Plus Fibra

Soon to be: Superior DoorProtect Plus Fibra

Wired magnetic opening detector with shock and tilt sensor

DoorProtect G3 Fibra

Soon to be: Superior DoorProtect G3 Fibra

Opening detector with shock, tilt, and magnetic masking sensors

GlassProtect

Wireless glass break detector

GlassProtect S Jeweller

Soon to be: Superior GlassProtect Jeweller

Wireless glass break detector with a microphone. Superior edition

GlassProtect Fibra

Soon to be: Superior GlassProtect Fibra

Wired glass break detector

MotionProtect Curtain

Wireless curtain motion detector with a narrow view angle

Outdoor security

MotionProtect Outdoor Jeweller

Wireless IR motion detector for indoor and outdoor use

MotionCam Outdoor Jeweller

Wireless IR motion detector for indoor and outdoor use supporting photo by alarm feature

MotionCam Outdoor (PhOD) Jeweller

Wireless IR motion detector for indoor and outdoor use supporting photo by alarm, photo on demand, photo by schedule, and photo by scenario features

MotionCam Outdoor HighMount (PhOD) Jeweller

Wireless IR motion detector that takes on-demand photos and photos by alarm, schedule, and scenario. For outdoor installation at a 2-4 m height from the ground.

Curtain Outdoor Jeweller

Wireless dual-technology curtain motion detector for outdoor and indoor use

DualCurtain Outdoor

Wireless bi-directional outdoor curtain motion detector with an adjustable detection range

Controls and panic buttons

DoubleButton

Wireless hold-up device with advanced protection against accidental pressing

Button

Wireless panic button / remote control for scenarios

Button S Jeweller

Soon to be: Superior Button Jeweller

Wireless panic/smart button. Superior edition

Ajax SpaceControl

Two-way wireless key fob with panic button

Ajax SpaceControl S Jeweller

Soon to be: Ajax Superior SpaceControl Jeweller

Wireless key fob with a panic button and control over security modes. Superior edition.

KeyPad TouchScreen

Wireless keypad with a touch screen that supports authentication with smartphones, Pass, Tag, and codes

KeyPad TouchScreen Fibra

Soon to be: Superior KeyPad TouchScreen Fibra

Wired keypad with a touch screen featuring authentication via smartphones, Pass, Tag, and codes

KeyPad

Two-way wireless keypad

KeyPad Outdoor Jeweller

Wireless keypad supporting authentication via Pass, Tag, smartphones, and codes. For outdoor and indoor use.

Superior KeyPad Outdoor Fibra

Wired keypad supporting authentication via Pass, Tag, smartphones, and codes. For outdoor and indoor use.

KeyPad Fibra

Soon to be: Superior KeyPad Fibra

Wired touch keypad

KeyPad Plus

Wireless touch keypad for managing the Ajax security system with protected contactless cards and key fobs

KeyPad S Plus Jeweller

Soon to be: Superior KeyPad Plus Jeweller

Wireless touch keypad with support for encrypted contactless cards and key fobs. Superior edition

Tag

Encrypted contactless key fob for keypad

Pass

Contactless card to control security modes

ManualCallPoint (Blue) Jeweller

Wireless resettable button featuring programmable scenarios. Blue-colored version.

ManualCallPoint (Green) Jeweller

Wireless resettable button featuring programmable scenarios. Green-colored version.

ManualCallPoint (Yellow) Jeweller

Wireless resettable button featuring programmable scenarios. Yellow-colored version.

ManualCallPoint (White) Jeweller

Wireless resettable button featuring programmable scenarios. White-colored version.

Fire protection

FireProtect 2 (Heat/Smoke/CO) UL

Wireless combined heat, smoke, and CO detector with replaceable batteries

FireProtect 2 (Heat/Smoke) UL

Wireless combined heat and smoke detector with replaceable batteries

FireProtect 2 (Heat/Smoke/CO)

Wireless smoke, heat, and CO alarm

FireProtect 2 (Heat/Smoke/CO)

Wireless smoke, heat, and CO alarm

FireProtect 2 AC (Heat/Smoke/CO)

Wireless mains-powered fire detector with heat, smoke, and CO sensors

FireProtect 2 (Heat/Smoke)

Wireless smoke and heat alarm

FireProtect 2 (Heat/Smoke)

Wireless smoke and heat alarm

FireProtect 2 AC (Heat/Smoke)

Wireless mains-powered fire detector with heat and smoke sensors

FireProtect 2 (Heat/CO)

Wireless heat and CO alarm

FireProtect 2 (Heat/CO)

Wireless heat and CO alarm

FireProtect 2 AC (Heat/CO)

Wireless mains-powered fire detector with heat and CO sensors

FireProtect 2 (Heat)

Wireless heat alarm

FireProtect 2 (Heat)

Wireless heat alarm

FireProtect 2 AC (Heat)

Wireless mains-powered fire detector with heat sensor

FireProtect 2 (CO)

Wireless CO alarm

FireProtect 2 (CO)

Wireless CO alarm

FireProtect 2 AC (CO)

Wireless mains-powered fire detector with CO sensor

FireProtect

Wireless smoke & heat detector with sounder

FireProtect Plus

Wireless smoke, heat, and carbon monoxide detector with sounder

ManualCallPoint (Red) Jeweller

Wireless resettable button for manual fire alarm activation featuring programmable scenarios. Red-colored version.

CableTrunk

Accessory for fire detector cable trunking

Automation

MultiRelay Fibra

Soon to be: Superior MultiRelay Fibra

Four-channel relay with dry contacts

LifeQuality

Air quality monitor

LightSwitch (1-gang) Jeweller

Wireless smart touch 1-gang light switch

LightSwitch (2-gang) Jeweller

Wireless smart touch 2-gang light switch

LightSwitch (2-way) Jeweller

Wireless smart touch 2-way light switch

LightSwitch (2-gang/2-way) Jeweller

Wireless smart touch 2-gang 2-way light switch

LightSwitch (Crossover) Jeweller

Wireless smart touch crossover light switch

LightSwitch (Dimmer) Jeweller

Wireless smart touch dimmer light switch

Bypass (Dimmer) [55]

Bypass for dimmer light switch

LightSwitch (1-gang) [120] Jeweller

Wireless smart touch 1-gang light switch

LightSwitch (3-way) [120] Jeweller

Wireless smart touch 3-way light switch

LightSwitch (4-way) [120] Jeweller

Wireless smart touch 4-way light switch

Socket (type F)

Smart plug with energy monitor

Socket (type G)

Smart plug with energy monitor

Socket (type B) Jeweller

Wireless smart plug with power consumption monitor

Relay

Dry contact relay to control 12-24 V⎓ power supply remotely

WallSwitch

Power relay to control 110/230 V~ power supply remotely

Outlet [type F]

Wireless smart wall outlet with power consumption monitor

Outlet (basic) [type F]

Wall outlet with grounding

Outlet [type E]

Wireless smart wall outlet with power consumption monitor

Outlet (basic) [type E]

Wall outlet with grounding

SurfaceBox [55]

Surface mounting box for one LightSwitch or Outlet device

Integrations

ocBridge Plus

Module for Ajax device integration with third-party wired and hybrid security systems

uartBridge

Module for Ajax device integration with third-party wireless security and smart home systems

Transmitter Jeweller

Wireless module to integrate one third-party device into the Ajax system

Transmitter Fibra

Soon to be: Superior Transmitter Fibra

Wired module to integrate one third-party device into the Ajax system

MultiTransmitter Jeweller

Wireless module to integrate up to 18 third-party devices into the Ajax system

MultiTransmitter Fibra

Soon to be: Superior MultiTransmitter Fibra

Module to integrate third-party wired detectors with Ajax security system

Superior MultiTransmitter IO (4X4) Fibra

Wired module with 4 inputs and 4 outputs. Designed to integrate third-party devices into an Ajax system.

vhfBridge

Module for connecting Ajax security systems to third-party VHF transmitters

Cases

Case A (106)

Casing for an Ajax module

Case B (175)

Casing for one or two Fibra modules

Case C (260)

Casing for an Ajax module and a 7 Ah battery

Case D (430)

Casing for up to eight Ajax modules and two 18 Ah batteries

Antennas

ExternalAntenna

Antenna for LTE or radio communication

Video Surveillance

TurretCam

Wired AI-powered security IP camera

BulletCam

Wired AI-powered security IP camera

DomeCam Mini

Wired AI-powered security IP camera

DoorBell

Video doorbell with built-in AI, PIR sensor, and control via apps

NVR

Network video recorder

JunctionBox (118×59)

Mounting box for security IP camera

IndoorCam

Indoor Wi-Fi security camera with PIR motion detector and built-in AI

Flood protection

Ajax WaterStop

Smart shutoff water valve

LeaksProtect

Wireless flood detector

Sirens

Superior StreetSiren Plus Jeweller

Wireless siren with an extensive list of compliance certificates. For outdoor and indoor use.

Superior StreetSiren Plus Fibra

Wired siren with an extensive list of compliance certificates. For outdoor and indoor use.

HomeSiren

Wireless indoor siren

HomeSiren S Jeweller

Soon to be: Superior HomeSiren Jeweller

Wireless siren. Superior edition

HomeSiren Fibra

Soon to be: Superior HomeSiren Fibra

Wired indoor siren

StreetSiren Jeweller

Wireless siren for indoor and outdoor use

StreetSiren Fibra

Soon to be: Superior StreetSiren Fibra

Wired siren for indoor and outdoor use

StreetSiren DoubleDeck

Wireless outdoor siren with a clip lock for a branded faceplate

StreetSiren S DoubleDeck Jeweller

Soon to be: Superior StreetSiren DoubleDeck Jeweller

Wireless siren with a clip lock for a branded faceplate. Superior edition

StreetSiren DoubleDeck Fibra

Soon to be: Superior StreetSiren DoubleDeck Fibra

The wired siren for outdoor and indoor use. Features clip lock for a branded faceplate.

Voice modules

SpeakerPhone Jeweller

Wireless voice module for alarm verification

Seismic detectors

Superior SeismoProtect G3 Fibra

Wired seismic detector with an additional shock sensor

Power Supply Units

6V PSU (type A)

Power supply unit for operation of the device from portable battery

12V PSU for Hub/Hub Plus/Rex

A power supply unit, connecting control panels to low-voltage power sources

12V PSU for Hub 2/ReX 2

A power supply unit, connecting the Hub 2 control panel or ReX 2 range extender to a low-voltage power source

12-24V PSU (type A)

Power supply unit for the device operation on a low-voltage power source

12V PSU for NVR

Power supply unit for NVR operation on a low-voltage power source

LineSupply (75 W) Fibra

Soon to be: Superior LineSupply (75 W) Fibra

Module for additional power supply of Fibra devices

LineSupply (45 W) Fibra

Soon to be: Superior LineSupply (45 W) Fibra

Module for additional power supply of Fibra devices

Modules for Fibra line

LineSplit Fibra

Soon to be: Superior LineSplit Fibra

Module to split one Fibra line into four lines

LineProtect Fibra

Soon to be: Superior LineProtect Fibra

Module to protect devices on the Fibra line from short circuits and sabotage

Ajax web tools

Empower your project planning and device configuration with our web tools

Ajax system configurator

Ajax system configurator

Configure all elements of the Ajax ecosystem to suit your needs

Go

Ajax devices compatibility

Find out which hub or range extender is compatible with a specific device, product group, or product line

Go

Video storage calculator

Calculate the NVR or camera required storage capacity and estimated recording time based on video streaming settings.

Go

Battery life calculator

Estimate a device’s battery lifespan, considering communication quality, ambient factors, and user settings

Go

Radio communication range calculator

Assess the communication quality between a device and a hub (or range extender), considering possible interferences

Go

Switches and outlets configurator

Assemble a custom set of Ajax switches and outlets

Go

Fibra power supply calculator

Check the system’s operation and estimate the power consumption of Fibra devices in your project

Go

External battery life calculator

Estimate run time for external batteries connected to Ajax hubs or range extenders via 6V PSU or 12-24V PSU

Go

Brandplate constructor

Place your logo and contact information on the front panels of StreetSiren DoubleDeck sirens to transform them into effective advertisements for your services

Go

Video device calculator

Calculate the number of cameras and NVRs that can be added to a space.

Go

Case configurator

Get options for the most optimal Сase configurations that consider the Fibra devices you need

Go

Featured articles

How to configure an Ajax system according to the UL requirements

How to add a Yale smart lock to the Ajax system

How to ensure stable radio communication between devices within the Ajax system