Superior Hub G3 Jeweller user manual

The hub name is displayed in the SMS and push notification text. The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.

To change it, click on the pencil icon and enter the new hub name.

Selection of the hub virtual room. The room name is displayed in the SMS and push notification text.

Settings for wired Internet connection.

• Connection via Ethernet — enables and disables the hub Ethernet module.
• Connection type — selection of a method for the hub to obtain an IP address. If DHCP is selected, the hub automatically obtains an IP address and other network settings. Static allows you to manually set up the IP address and other network settings for the hub.
• IP address — hub IP address.
• Subnet mask — mask of the subnet in which the hub operates.
• Gateway — gateway used by the hub.
• DNS — DNS of the hub.

Settings of the mobile network and installed SIM cards. In the main menu, you can edit the settings that relate to both SIM cards, and in the sub-menu — the private parameters of SIM cards.

Modem settings

• Cellular data — disables and enables the hub cellular module.
• Roaming — if this option is active, the SIM cards can work in roaming.
• Ignore network registration error — if this option is active, the hub ignores errors when trying to connect to the network via a SIM card. Activate this option if the SIM card cannot connect to the network.
• Disable communication check with the operator — if this option is active, the hub ignores operator communication errors. Activate this option if the SIM card cannot connect to the network.

SIM cards

• SIM 1 — displays the number of the SIM card installed. If the phone number is displayed as an Unknown number, the operator has not written it to the memory of the SIM card. Clicking on the field opens the settings of this SIM card.
• SIM 2 — displays the number of the SIM card installed. If the phone number is displayed as an Unknown number, the operator has not written it to the memory of the SIM card. Clicking on the field opens the settings of this SIM card.

SIM card settings

APN, Username, and Password — settings for connecting to the Internet via a SIM card. To find out the settings of your cellular operator, contact your provider’s support service. APN settings are applied only after successful connection with new parameters. If the connection attempt fails, the hub continues to work with the previous APN settings.

Mobile data usage. The menu contains information about mobile traffic used by the Ajax system, allowing you to reset statistics and check the balance of the SIM card.

The data is calculated on the hub and may differ from the operator’s statistics. This is because each operator calculates incoming and outgoing traffic individually.

• Incoming — the amount of data received by the hub. Displayed in KB or MB.
• Outgoing — the amount of data sent by the hub. Displayed in KB or MB.

Reset statistics — resets statistics on incoming and outgoing traffic.

Check balance

USSD code. Enter the code that is used to check the balance in this field. For example, *111#. To send a request, after entering the code, click Check balance. The request result will be displayed under the balance check button.

Communication method

The setting allows selecting the preferred antenna for transmitting cellular data:

• Auto-switching between antennas — the hub will prioritize Ajax ExternalAntenna if it is available (connected and undamaged).
• External — the hub does not switch to an internal antenna and tries to use only the external one.
• Built-in — the hub uses an internal antenna.

Settings for Wi-Fi Internet connection. The general list displays all networks available to the hub.

• Wi-Fi — allows you to enable and disable Wi-Fi on the hub. After selecting the network, its settings are opened:
• DHCP / Static — selection of a method for the hub to obtain an IP address. If DHCP is selected, the hub automatically obtains an IP address and other network settings. Static allows you to manually set up the IP address and other network settings for the hub.
• IP address — hub IP address.
• Subnet mask — mask of the subnet in which the hub operates.
• Gateway — gateway used by the hub.
• DNS — DNS of the hub.
• Forget this network — after pressing, the hub deletes the network settings and no longer connects to it.

Setting up keypad passwords for people who are not registered in the system.

You can create a password for people who are not added to the space. This is convenient, for example, to provide a cleaning company with access to security management. Knowing the access code, you just need to enter it on the Ajax keypad to arm or disarm the system.

To set up an access code for an unregistered person in the system:

1. Press Add code.
2. Set up Username and Access Code.
3. Press Add.

If you want to set up a duress code, change an access code, settings for access to groups, Night mode, code ID, temporarily disable or delete this code, select it in the list and make changes.

Set the requirements for the length of passcodes that are used for users’ authorization and access to the system. You can select Flexible (4 to 6 symbols) option or define the fixed code length: 4 symbols, 5 symbols, or 6 symbols.

The fixed code length is required for the Easy armed mode change feature that allows disarming the system without pressing the Disarm button on the keypad after entering a passcode or using an access device.

Scheduled arming/disarming settings. The security schedule can be used for individual groups and for the entire object, as well as for the Night mode.

Starts the Detection zone test for connected devices. The test allows you to check the operation of devices and their alarm detection zone.

Setting the polling period between the hub and connected devices. The settings indicate how often the hub communicates with devices and how fast a connection loss is detected.

• Device ping interval, sec — the frequency of polling of connected devices by the hub, set in the range from 12 to 300 seconds. The default value is 36 seconds.
• Number of missed pings to determine connection failure — counter of undelivered packets. The default value is 8 packets.

The time before sending a message regarding the loss of connection between the hub and the device are calculated using the following formula:

Device ping interval × Number of missed pings to determine connection failure

The shorter the ping period, the faster the hub will know about the events of the connected devices, and the devices will receive hub commands. Information about alarms and sabotage is transmitted instantly, regardless of the ping interval. Decreasing the ping period will affect the battery life of wireless devices.

The ping interval limits the maximum number of connected devices:

Radio interference detection — the following settings ensure system compliance with EN 50131 Grade 3 requirements. There are two options:

• Advanced radio interference detection.
• Send radio interference detection event as alarm — if enabled, the notification of a high level of radio interference will be sent as alarm to all system users.

Communication method

The setting allows selecting the preferred antenna for communication with devices via Jeweller and Wings channels:

• Auto-switching between antennas — the hub will prioritize Ajax ExternalAntenna if it is available (connected and undamaged).
• External — the hub does not switch to an internal antenna and tries to use only the external one.
• Built-in — the hub uses an internal antenna.

Telephony settings allow you to configure an Ajax hub to communicate with a central monitoring station (CMS) via SIP protocol.

In PRO Desktop, a telephony settings template can be created and applied to save time on configuration on multiple systems.

Group of hub service settings. These are divided into two groups: general settings and advanced settings.

General settings

LED brightness

Brightness adjustment of the hub LED indicator.

Firmware update

The menu contains the hub firmware update settings.

• Firmware auto-update configures automatic OS Malevich updates (enabled by default):
  • If enabled, the firmware is automatically updated when a new version is available. The system should be disarmed, and external power should be connected to the hub.
  • If disabled, the system does not update automatically. If a new firmware version is available, the app will offer to update the OS Malevich.
• Check for new version allows manually checking and installing firmware updates when available or assigned to the hub. This option is available only when the Firmware auto-update setting is enabled.

Hub system logging

This setting allows you to select the transmission channel for the hub logs or disable their recording:

• Ethernet — system logs are transmitted over the wired Internet.
• Off — logging is disabled.

Delaying notifications of external power loss

Settings for the delay time when sending an external power loss notification.

You can select a delay time from 1 minute to 1 hour with a selection interval of 1 minute.

‘While hub offline’ events amount

Events during communication failure with the server are recorded in the hub buffer and will be delivered to Ajax apps after the connection is restored.

This setting allows you to choose the number of the last events, that hub will send to Ajax apps after returning online.

You can select between 100 (default value) and 1000 events with increment of 50 events.

Advanced settings

PD 6662 setting wizard

Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.

Server connection

Communication settings between the hub and the Ajax Cloud server:

• Delay of server connection failure alarm, sec. The delay is necessary to reduce the risk of false notification of a lost connection with the Ajax Cloud server. Activated after 3 unsuccessful hub–server polls. The delay is set in the range of 30 to 600 s. The recommended default value is 300 s.
• Hub-server polling interval, sec. Frequency of sending pings from the hub to Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended default value is 60 s.

The time before sending a notification regarding the loss of communication between the hub and the Ajax Cloud server is calculated using the following formula:

(Ping interval × 3) + Time filter.

With the default settings, Ajax Cloud registers the hub loss in 8 minutes:

(60 s * 3) + 300 s = 8 min.

• Get notified of server connection loss without alarm. Ajax’s apps can notify about the hub-server connection loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
• Notify of connection loss over channels. The Ajax security system can notify both the users and the security company about the loss of connection between the hub and the Ajax Cloud server even via one of the communication channels.

  In the menu, you can select the communication channels via which the system will notify about the loss of connection (Ethernet and/or cellular), as well as the transmission delay of such notifications.

• Loss notification delay, min — time of the delay before sending the notification about the loss of connection via one of the communication channels. Set in the range from 3 to 30 minutes.

  The time of sending a notification about the loss of connection via one of the communication channels is calculated using the following formula:

  (Ping interval × 3) + Time filter + Notification delay.

Sounds and alerts

The menu contains three groups of settings: siren activation parameters, siren after-alarm indication, and beep with keypad activation parameters.

Siren activation parameters

If lid of hub or any detector is open. If enabled, the hub activates the connected sirens if the body of the hub, detector, or any other Ajax device is open.

If in-app panic button is pressed. If enabled, the hub activates the connected sirens if the panic button was pressed in the Ajax app.

Restart alarm signal on triggering of each detector. If enabled, each new alarm from the intrusion detector will restart the siren alarm. You can disable this setting so that the siren only reacts to alarm from the first triggered detector.

Setting the siren after-alarm indication

The siren can inform about alarms in the armed system by means of LED indication. Thanks to this feature, users and passing patrols of security companies can see that the system was triggered.

Beep with keypad activation parameters

The keyboards connected to the hub will emit an audible sound to inform of malfunctions. To activate the sound notifications enable toggles: If any device is offline and If battery of any device is low.

Battery settings

The menu contains the following settings:

• Battery power saver;
• Charging mode.

Battery power saver

The Save hub backup battery charge setting allows for extending the backup battery life when an external power supply is unavailable. When this setting is enabled, the hub switches to standby mode once it loses the external power supply.

To save the backup battery charge, the hub disables its connection channels (cellular network, Ethernet, Wi-Fi) when it switches to standby mode. Therefore, the hub in standby mode is not connected to Ajax Cloud and CMS until any system event occurs. In Ajax apps, the hub and devices added to it will be greyed out and unavailable for configuration or control; the hub will be in the Saving mode state, and devices added to it will be Offline. The space in the spaces list will be labeled with the additional Saving mode state.

The standby mode doesn’t affect the system operation. Any detector triggering activates the hub for a specified time to transmit the event to users and CMS. During standby mode, the hub LED flashes red every 30 seconds, and the LED brightness is decreased to the minimum.

Enable Save hub backup battery charge to configure the hub operation time:

The Battery power saver feature allows for extending the backup battery life up to 300 hours for Superior Hub G3 Jeweller when using Superior Internal Battery (60h). This duration depends on system configuration and the number of devices added to the hub.

Note: if your system includes at least one range extender added to the hub via Ethernet, the hub will not switch to standby mode. This is necessary to keep the connection with devices added via the range extender.

Fire detectors settings

Configuring the Interconnected fire detector alarm. The function activates the built-in sirens of all Ajax fire detectors if at least one of them triggers.

System integrity check

This parameter is responsible for checking the state of security detectors, devices and followed groups before arming the system. System integrity check is disabled by default.

Alarm confirmation

This is a special event that the hub sends to the CMS and system users if several devices specified by the admin have triggered within a specified period of time.

By responding to confirmed alarms, the security company and the police reduce the number of visits on false alarms.

Restoration after alarm

The feature does not allow arming the system if an alarm has been registered previously. To arm the system, an authorized user or PRO should restore it. The types of alarms that require system restoration are defined when configuring the function.

The function eliminates situations when the user arms the system with detectors that generate false alarms.

Arming/disarming process

The first Compliance with standard option allows selecting a specific standard to set the security system according to existing requirements. Once you select the required standard, the menu will show the appropriate arming/disarming settings below. The following standards are available:

• EN 50131 — European standard for intrusion and hold-up alarm systems, which also describes the security grades concept.
• PD 6662 — British standard for intrusion and hold-up alarm systems, aimed to reduce the number of unconfirmed alarms and ensure police reaction only to real threats.
• VdS — German standard for intruder and hold-up alarm systems, which regulates arming/disarming process.
• ANSI/SIA CP-01-2019 — American standard for security systems that regulates features and requirements to reduce false alarms caused by users or equipment.

EN 50131

Once EN 50131 is activated, you can set the parameters of the functions Two-stage arming, Exit time restart, and Exit error in the arming settings, as well as set the Alarm transmission delay in the disarming settings.

PD 6662

Once PD 6662 is selected, the menu shows the number of arming/disarming settings that allow configuring the system to comply with standard requirements.

Use the corresponding step-by-step guide in the Ajax PRO app for a quick and convenient system setup according to PD 6662. Go to Hub → Settings → Service → PD 6662 setting wizard and follow the app prompts.

VdS

Once VdS is selected, all devices in the system operate without delay when leaving, but entry delays will still work.

The system automatically checks that all doors and locks are closed. The door is locked with the third-party Blocking element when arming the system. Additionally, the system checks whether the door is blocked to ensure that the system is armed according to the unavoidability principle (German: Zwangsläufigkeit).

The system can’t be armed if it has malfunctions. If there are any malfunctions or the door is not locked, the system notifies of the unsuccessful arming event.

ANSI/SIA CP-01-2019

Once ANSI/SIA CP-01-2019 is selected, you can configure Exit time restart and Unvacated premises for the arming settings. For the disarming settings, you can select what devices should make an annunciation on Alarm cancellation or Alarm abort and adjust the Alarm abort window timeout.

Also, this standard requires enabling a number of features for the system, such as Delay when entering/leaving, cross zoning*, Devices auto deactivation, and system testing. These features are configured in the hub and certain device settings.

* The cross zoning functionality will be available in the next OS Malevich updates.

Devices auto deactivation

The function allows you to ignore alarms and/or other device events without removing them from the system. Events of disabled devices will not be sent to the CMS and security system users.

There are three types of Devices auto deactivation: by timer, by number of alarms and by number of similar events. It is also possible to manually deactivate a specific device.

LED indication

In this menu, you can select the system states and events that the hub’s LED indicators will display. One of two functions can be chosen:

• Hub–server connection — hub’s LEDs display if a hub is connected to the power supply and the internet.
• British disco — hub’s LEDs display information about system alerts and malfunctions, security mode changes, and delays when entering/leaving.

After-alarm indication

Select events that sirens or keypads with in-built LED will indicate with regular double flashing until the system is disarmed.

• Confirmed intrusion/hold-up alarm.
• Single intrusion/hold-up alarm.
• Lid opening.

When pressed, opens the Superior Hub G3 Jeweller user manual in the Ajax app.

Menu for automatically transferring devices and settings from another hub. Note that you are in the settings of the hub on which you want to import data.

Removes your account from the hub. All settings, paired detectors, and devices, as well as invited users, are saved in the hub’s memory.