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How Ajax notifies users of alerts

The Ajax security system informs users about alerts and events using three types of notifications: push notifications, SMS, and phone calls.

Notifications can be set up in user menu (Devices → Hub → Settings [⚙️] → Users → User Settings [⚙️]):

Types of system events

What happened

Types of notification

  • Loss of connection between the device and the hub

  • Jamming

  • Low battery charge in device or hub

  • Masking

  • Tampering with the detector body
  • Push notifications
  • SMS
  • Intrusion

  • Fire

  • Flood

  • Hub lost connection with server
  • Calls
  • Push notifications
  • SMS
  • Push notifications
  • SMS
  • Arming/Disarming entire premises or group

  • Turning on Night mode
  • Push notifications
  • SMS

  • Push notifications are sent by the Ajax Cloud server over the internet to the user's Ajax app.

  • SMS messages are sent to the phone number provided by the user when creating an Ajax account.

    👉🏻  Why are the free SMS allowances in the starter pack used up so quickly?

  • A phone call is the hub calling the phone number specified in the Ajax app account.

    We call only in the event of an alarm to get your attention and reduce the feasibility of you missing a critical alert. It is recommended that you enable this type of notification. The hub consecutively calls all users who have enabled this type of notification in the order specified in Users settings. The hub calls every 2 minutes at most.

    The call is automatically dropped as soon as  you answer it. The hub does not call again if the call was dropped or unanswered.

    ⚠️ Make sure to save the phone number associated with the hub SIM card in your contacts!

To reduce the possibility of missing an alert, we recommend you enable all types of notification for this type of system events.

Ajax notifies of events only users added to the hub and the security company.  

👉 How to turn on instant alarms on Android

👉 How to set up your iPhone to avoid missing Ajax alerts

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