Ajax Desktop user manual

Overview

With the Ajax Desktop app, you can perform all the actions with the spaces and manage your Ajax account and profile.

In general, Ajax Desktop is the same app as Ajax Security System but is designed to run on a computer. The Ajax Desktop app’s user interface and tools are designed for comfortable desktop use. Also, there are some differences between the desktop and mobile apps, which are described in this section.

You can log in to Ajax Desktop using the same Ajax account you use in the Ajax Security System mobile app.

Ajax Desktop can be used in parallel with the mobile app.

Differences from the mobile app

Ajax Desktop provides almost the same functionality as the Ajax Security System mobile app, except for some features not designed for desktop use.

On the other hand, Ajax Desktop provides additional features that are much more common for use on a wide computer screen.

Terms of service

Links to the documents that regulate the use of the Ajax Desktop app are the following:

The documents are also linked on the welcome page and in the profile menu in the Ajax Desktop app.

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Setting up the app

Ajax Desktop is a desktop app designed to be installed and run only on a computer.

System requirements

Computers with the following operating systems support the Ajax Desktop app:

• Windows 10 (64-bit) or later
• macOS Catalina (version 10.15) or later

The computer must be connected to the internet, as the Ajax Desktop app requires a connection to Ajax Cloud.

Downloading and installing

You can download the Ajax Desktop app installation file on this page.

When the installation file is downloaded, install it on your computer according to the standard software installation flow.

Updating to new versions

When the Ajax Desktop app runs, it checks if a new version is available for download and installation.

If a new version is available, the app displays a pop-up window offering to install the new app version.

To update the app, click Install to start the installation or click Remind later to postpone the update.

The current app version is displayed in the title bar of the Ajax Desktop window and at the bottom of the login sidebar on the welcome page.

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Welcome page

When you open the Ajax Desktop app, it starts with a welcome page. On the welcome page, you can log in to your account, create a new Ajax account, or restore access if you have forgotten the password.

Additionally, on the welcome page, you can change the app language and report a problem using the tools at the top of the login sidebar. At the bottom of the login sidebar, you can also check the terms of service and the current app version.

The Ajax Desktop app works with Ajax accounts used for the Ajax Security System app. You can log in to your account in Ajax Desktop with the same credentials you use for the mobile app. If you do not have an Ajax account, you can create one.

Logging in

To log in to your account, in the Ajax Desktop app:

1. Enter your account email address or check the prefilled credentials in the Email field.
2. Enter your account password in the Password field.
3. Click Log in to log in to your account.
4. If two-factor authentication is activated in your account, enter a temporary code from an authenticator app and click Next to verify your login.

Logging out of your account is described in this section.

Also, the system automatically logs you out of your account when you exit the app.

Creating an account

You can create an account only on the welcome page. If you are logged in to your account in Ajax Desktop, you need to log out of your current account to create a new one.

To create an Ajax account, in the Ajax Desktop app:

1. Select Create account.
2. Fill in the following fields:
   1. Enter your name in the Name field.
   2. Enter your email address in the Email field.
   3. Select a telephone country code from the dropdown list and enter your phone number in the Phone field.
   4. Enter your password in the Password and Password confirmation fields. The password must contain at least six symbols, including uppercase and lowercase letters, digits, and special characters.
3. Select that you have read and agree to all terms of service.
4. Click Next to continue.
5. In the corresponding fields, enter security codes that the system sends via SMS and email.
6. Click Continue to finish creating an account.

Resetting a password

If you have forgotten your account password, you can reset it and restore access to your account on the welcome page.

To reset the account password, in the Ajax Desktop app:

1. Select the Forgot password? option.
2. Enter the email address or phone number to which your account is linked and click Next to continue.
3. In the corresponding fields, enter security codes that the system sends via SMS and email.
4. Enter your new password in the New password and New password confirmation fields. The password should contain at least six symbols, including uppercase and lowercase letters, digits, and special characters.
5. Click Save to finish resetting the password.

You can also change the password to your account in the Edit account settings at any time.

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Using Ajax Desktop

Ajax Desktop allows you to perform all the actions in your system. Once you have logged in to your account in the Ajax Desktop app, you can navigate spaces, control, configure, and create new spaces, use the video wall widget for video monitoring, configure your profile, and more.

Note that only users with admin rights have full access to system configuration. The list of available actions for other users depends on their permissions.

Selecting and creating a space

Once you log in to your account, Ajax Desktop will show you the page with the list of your spaces, if any exist.

You can search for the required space using the search box next to your profile icon or image. Enter the space name or hub ID in the search box to find the required space.

To open the required space, simply select it on the page.

To create a new space, in the Ajax Desktop app:

1. Go to the page with the list of your spaces, if any exist.
2. Click Add space.
3. Enter the space name.
4. Optionally, you can upload the picture for the space.
5. Click Add to finish creating the space.

Space page

Once a space is selected or created, Ajax Desktop will show you the space page.

On the space page, you can:

• Manage and configure devices in the Devices tab.
• Manage your rooms in the Rooms tab.
• View the notification feed in the Notifications tab.
• Open the Video wall widget and manage the video surveillance.
• Control the system security states and send a panic alert.
• Configure the system in the space and hub settings.
• Process requests from PROs.

Also, on the space page, there is a sidebar with a list of spaces, so you can switch between the spaces with one click.

Devices

To open the device tab, select Devices in the top toolbar on the space page.

The Devices tab allows you to:

• View the list of devices;
• Access the states and settings of the hub and other devices;
• Control comfort and automation devices;
• Add new devices.

To add a device to the space, in the Ajax Desktop app:

1. Ensure the space is disarmed and the hub is not starting an update (only for devices operating with hubs).
2. Go to the Devices tab.
3. Select Add device in the center of the page or at the end of the device list if at least one device is added to the space.
4. Proceed with the steps required to add the device.

Rooms

To open the room tab, select Rooms in the top toolbar on the space page.

The Rooms tab allows you to:

• View a list of rooms and manage each room;
• View the icons of the device states and counter of device malfunctions for the room;
• See the average temperature in the room if at least one indoor device that can measure the temperature is added to the room;
• Open a list of devices added to the room and manage them;
• Add new rooms.

To add a room to the space, in the Ajax Desktop app:

1. Ensure the space is disarmed.
2. Go to the Rooms tab.
3. Select Add room in the center of the page or at the end of the room list if at least one room is added to the space.
4. Enter the room name.
5. Optionally, you can upload the picture for the room.
6. Click Add to finish adding the room.

You can also add a new device to the space and specific room at the same time directly from the Rooms tab:

• Space page → Rooms tab → Devices added to the room → Add device

Notifications

To open the notification tab, select Notifications in the top toolbar on the space page.

The Notifications tab allows you to open and view the notification feed. You can open the feed with all notifications or use the tabs to open the specific type of notifications. The following tabs are available:

• All
• Security
• Video
• Malfunctions
• Armed modes
• Smart home
• System-related

If there are no notifications of the specific type, the tab will be hidden.

When new notifications appear, a counter with the number of new notifications will appear next to Notifications in the top toolbar.

Video wall

The video wall widget is available in Ajax Desktop if at least one video device is added to the space and a user has permission to view the video.

To open the video wall widget, select Video wall next to the space name and turn on the Open Video wall widget toggle.

The widget allows you to set up your video wall, manage cameras, watch the video in real time, access archived videos, and more.

Controlling the system security states

Ajax Desktop allows you to arm/disarm the system or individual groups (if the Group mode is enabled) and activate Night mode.

To control the system security states, click the button next to the space name, which displays the current space security state. Then, use the controls to arm/disarm the system or individual groups or activate Night mode in the Control window that opens.

Sending a panic alert

Ajax Desktop allows you to send a panic alert by clicking the in-app Panic button.

To send a panic alert, in the Ajax Desktop app:

1. Click the button that displays the current space security state next to the space name.
2. Click Panic in the Control window that opens.
3. Click Send alarm to confirm sending the panic alert.

Controlling automation devices

Unlike the Ajax Security System mobile app, Ajax Desktop has no dedicated tab or window that collects all automation devices and allows you to control them.

In the Ajax Desktop app, you can manage automation devices in the Devices tab:

1. Go to the Devices tab.
2. Find the required automation device in the list.
3. Turn on/off the toggle to change the automation device state.

Space settings

To open the space settings, select Settings in the upper right corner of the space page.

Hub settings

If a hub is added to a space, you can configure the hub in Ajax Desktop.

To open the hub settings, in the Ajax Desktop app:

1. Go to the Devices tab.
2. Find the hub in the list.
3. Click Settings to open the hub settings.

Processing requests from PRO users

Ajax Desktop allows you to approve or reject requests from PRO users to access the system settings.

The requests appear in the notification feed, where you can open and process them. Select Approve to allow the access request or Reject to deny it.

Also, if pop-up notifications are enabled on your computer, new requests from PRO users will appear as pop-up notifications.

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Profile menu

The profile menu contains tools for managing and configuring your Ajax account and the Ajax Desktop app.

Using the profile menu, you can open your profile settings, report a problem, open your integrations, or log out of your account. The menu also contains links to the terms of service documents.

To open the profile menu, click your profile icon or image in the upper right corner of the app. The menu will open below.

Profile settings

Profile settings allow you to configure your Ajax account and the Ajax Desktop app.

To open the profile settings, click your profile icon or image in the upper right corner of the app and select Profile settings.

Detailed information about profile settings is described in the Profile setup section.

Reporting a problem

If you encounter issues with the Ajax Desktop app, you can send a report to our technical support team so they can address them.

You can report an issue anytime from the profile menu or the welcome page.

Integrations

In the Ajax Desktop app, you can open the Integrations menu, which contains a list of all logged-in integrations.

To open your integrations, click your profile icon or image in the upper right corner of the app and select Integrations.

Logging out

To log out of the Ajax Desktop app, click your profile icon or image in the upper right corner of the app and select Sign out.

After you log out, the app will show the welcome page.

Also, the system automatically logs you out of the account when you exit the app.

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Profile setup

You can set up your profile in the profile settings. In these settings, you can manage your Ajax account, control your sessions and account protection, and adjust the app system settings.

To open the profile settings, click your profile icon or image in the upper right corner of the app and select Profile settings.

Refer to the sections below for more information on profile setup.

Editing an account

The Edit account settings allow you to configure your account data, such as profile photo, name, email, phone number, password, and language for system SMS and emails, or delete the account.

To open the Edit account settings:

1. Click your profile icon or image in the upper right corner of the app.
2. Select Profile settings.
3. Select Edit account in the left sidebar.

Changing an email

To change your account email, in the Ajax Desktop app:

1. Click your profile icon or image in the upper right corner of the app and go to:
   • Profile settings → Edit account → Email
2. Click Change email to confirm that you are logged out on other devices and continue.
3. Enter your password in the Account password field.
4. Enter your new email address in the New email address field.
5. Click Continue to proceed.
6. In the corresponding fields, enter security codes that the system sends via SMS and email.
7. Click Next to verify your account and finish changing the email.

Changing a phone number

To change your account phone number, in the Ajax Desktop app:

1. Click your profile icon or image in the upper right corner of the app and go to:
   • Profile settings → Edit account → Phone
2. Enter your password in the Account password field.
3. Select a telephone country code in the dropdown list and enter your new phone number in the New phone number field.
4. Click Continue to proceed.
5. In the corresponding fields, enter security codes that the system sends via SMS and email.
6. Click Next to verify your account and finish changing the phone number.

Changing a password

To change your account password, in the Ajax Desktop app:

1. Click your profile icon or image in the upper right corner of the app and go to:
   • Profile settings → Edit account → Password
2. Click Change password to confirm that you are logged out on other devices and proceed.
3. Enter your old password in the Old password field.
4. Enter your new password in the New password and New password confirmation fields. The password should contain at least six symbols, including uppercase and lowercase letters, digits, and special characters.
5. Click Continue to proceed.
6. In the corresponding fields, enter security codes that the system sends via SMS and email.
7. Click Next to verify your account and finish changing the password.

Deleting an account

Note that deleting your account will erase all your account data without the possibility of recovering it.

You cannot delete your account if you are the only user in at least one space. First, leave or delete all such spaces in the space settings. Afterward, you can delete your account.

To delete your Ajax account, in the Ajax Desktop app:

1. Click your profile icon or image in the upper right corner of the app and go to:
   • Profile settings → Edit account → Delete account
2. Click Yes, delete to proceed with deleting the account.
3. Check the spaces from which your account will also be deleted and click Next to continue.
4. In the corresponding fields, enter security codes that the system sends via SMS and email.
5. Click Delete account to finish deleting your account.

Sessions

The Sessions settings allow you to monitor and control active sessions on all devices where you are logged in with your account.

To open the session settings, click your profile icon or image in the upper right corner of the app, select Profile settings, and go to Sessions.

You can view the app version, device information, IP address, and status or date and time of each session if such information is available. You can also refresh the data by clicking the Refresh button.

To terminate a session, click Terminate for the specific session or click Terminate all other sessions to terminate all of them.

Account protection

The Account protection settings allow you to secure your Ajax account using a two-factor authentication method. It means you must confirm your login with an additional one-time passcode generated by an authentication app.

To open the account protection settings, click your profile icon or image in the upper right corner of the app, select Profile settings, and go to Account protection.

To activate or deactivate two-factor authentication, turn on/off the Two-factor authentication toggle and follow the steps suggested by the Ajax Desktop app.

System settings

The System settings option allows you to configure the general Ajax Desktop settings on your computer.

To open the system settings, click your profile icon or image in the upper right corner of the app, select Profile settings, and go to System settings.

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Additional information

Contact Technical Support:

• email
• Telegram