Ajax Cloud Storage is a service that provides secure cloud storage for event video recordings from Ajax video surveillance products. The service allows installers and monitoring companies to activate storage to keep footage accessible even if local storage is compromised, enhancing security and reliability for system users.
Ajax Cloud Storage is available for event video recordings from the following devices:
- DoorBell;
- IndoorCam;
- Ajax cameras (coming soon).
How the storage works
Video recording starts when IndoorCam or DoorBell detects movement or when an Ajax detector that activates a video scenario is triggered. You can configure the cloud archive recording settings within the selected subscription plan to adapt them to the specifics of your video device or client requirements.
Connection to the cloud archive is available to users for:
- one DoorBell or IndoorCam device;
- four DoorBell or IndoorCam devices (coming soon);
- any four channels (coming soon).
Recording restrictions depend on the subscription plan.
| Setting | Value |
| Recording duration | from 30 to 120 s |
| Cooldown duration | from 0 s to 1 hour |
| Maximum recording time in the archive | from 600 to 1,500 min |
| Max archive depth | 7 or 30 days |
Overwriting is performed automatically in a loop within a few minutes according to the FIFO (first in, first out) rule. The recording is looped every 7 days/600 minutes or 30 days/1,500 minutes (depending on the subscription plan), whichever comes first.
How to activate Ajax Cloud Storage
To use Ajax Cloud Storage, you need to enable Ajax Services. Only dealers can activate Ajax Cloud Storage. To enable the service, dealers must be registered as a company in PRO Desktop. For more information about Ajax Cloud Storage, please fill out the form, and our representative will contact you shortly.
After becoming a dealer, you can check whether Ajax Cloud Storage is activated. To do this:
- Open PRO Desktop and go to the Company module.
- Click Service settings.
- Ensure the Extra Ajax services field has the Activated state.
The functionality is available in Ajax apps of such versions or later:
- Ajax Security System 3.17 for iOS;
- Ajax Security System 3.17 for Android;
- Ajax PRO: Tool for Engineers 2.17 for iOS;
- Ajax PRO: Tool for Engineers 2.17 for Android;
- PRO Desktop 4.17 for macOS;
- PRO Desktop 4.17 for Windows.
How to configure cloud recording
To configure Ajax Cloud Storage, you need to activate Ajax Services.
To check if Ajax Cloud Storage is activated, go to the device states. To do this, in Ajax apps:
- Select the required space.
- Go to the Devices
tab. - Select the required device from the list. If the camera or the doorbell is connected to the video recorder, select NVR and tap Cameras.
tab.
When Ajax Cloud Storage is activated, you can configure the maximum recording time in the archive. To do this, in Ajax apps:
- Select the required space.
- Go to the Devices tab.
- Select the required device from the list. If the camera or the doorbell is connected to the video recorder, select NVR and tap Cameras.
- Tap on the gear icon to go to Settings.
- Go to the Archive menu.
- Tap Max archive depth, days.
Note that if the storage is full before the specified period ends, older recordings will be overwritten regardless of the archive depth setting.
- Select from 1 to 30 days. If you reduce the maximum recording time, any data beyond the updated limit will be permanently erased.
- Tap Save.
icon to go to Settings.You can configure the Video stream settings if the cloud archive service is not activated. The settings depend on the subscription plan.
How to format an archive
You can clean the cloud archive to remove unnecessary files.
Note that formatting the storage will permanently erase all data on it.
To do this, in Ajax apps:
- Select the required space.
- Go to the Devices tab.
- Select the required device from the list. If the camera or the doorbell is connected to the video recorder, select NVR and tap Cameras.
- Tap on the gear icon to go to Settings.
- Go to the Archive menu.
- Tap Format archive and then tap Format now.
