Ajax Superior NVR H2DAIPAC series user manual

Functional elements

1. LED light guide for indicating the NVR state.
2. Removable front panel.
3. PoE output ports. The number of ports depends on the NVR model.
4. Ethernet port.
5. HDMI port.
6. USB 2.0 connectors.
7. Power supply connector.
8. Power switch.
9. Fixing points to attach rack-mount brackets to the video recorder to install it in a server rack.
10. QR code with the device ID. Used to add the video recorder to an Ajax system.
11. Front-side USB 3.0 connector.
12. Reset button.
13. Storage device trays.
14. Storage device tray latch.
15. Mounting holes for securing a 2.5″ drive to the storage device tray.
16. Mounting holes for securing a 3.5″ drive to the storage device tray.

Operating principle

The Ajax Superior NVR H2DAIPAC series includes network video recorders for connecting Ajax video devices and third-party IP cameras that support ONVIF and RTSP protocols. The NVR allows you to install two hot-swapped storage devices with a memory capacity of up to 24 TB (not included in the NVR complete set).

The video recorder has two video recording modes:

• Redundancy mode is a mode in which the NVR records the same video streams simultaneously to both storage devices, ensuring data redundancy and reliability.
• Split mode is a mode in which the NVR sequentially distributes video streams across multiple storage devices to balance load and optimize storage.

Use storage devices of the same capacity when the video recorder operates in redundancy mode. Otherwise, the total recording capacity will be limited by the smallest drive.

Using the video storage calculator, you can calculate the Ajax Superior NVR H2DAIPAC series required storage capacity and estimated recording time based on the settings.

Ajax Superior NVR H2DAIPAC series devices feature built-in PoE ports that allow direct connection and power supply of IP cameras. Each PoE port transmits both power and data, simplifying installation and reducing the need for additional network equipment. The NVR can record video streams not only from cameras connected to its PoE ports but also from wired and wireless cameras connected through a local network.

Ajax Superior NVR H2DAIPAC series devices also have an HDMI output, which allows you to view video from connected cameras on a display even when the video recorder is not connected to the internet. The NVRs are equipped with one USB 3.0 (Type-A) port and two USB 2.0 (Type-A) ports for connecting a keyboard, mouse, USB flash drive, or USB Audio Device Class device (Audio IN/Audio OUT). The maximum output current is 900 mA per USB 3.0 port and 500 mA per USB 2.0 port. If a connected device requires more power, use an external power supply.

The video recorder has a built-in accelerometer that detects if the device has been moved. When the accelerometer is activated, the system sends a notification that the device has been moved once it detects any change in the device’s position. This feature can be configured in the Tampering attempt notifications settings of the device.

Ajax Superior NVR H2DAIPAC series enables users to:

1. Add and configure IP cameras (camera resolution, brightness, contrast, etc.).
2. Watch video from added cameras in real-time with the ability to zoom.
3. Watch and export videos from the archive, navigating by the recording chronology and calendar (if a storage device is connected to the video recorder).
4. Choose how to detect motion in the frame — on the camera or on the video recorder.
5. Configure motion detection on the video recorder (detection zones, sensitivity level).
6. View the Video wall that combines images from all connected cameras.
7. Create video scenarios that send a short video from the selected camera to the Ajax app when the detector is triggered.
8. Configure connection via ONVIF to integrate the device with video management systems (VMS) such as Milestone, Genetec, Axxon, and Digifort.
9. Create local users and manage their access to the cameras and recorded videos.
10. Watch videos in real time and playback recorded videos locally on a display connected to the video recorder via the HDMI output.
11. Configure specific video recorder settings locally.

The video recording segments downloaded from the video recorder have the Ajax digital signature that verifies the integrity of the exported video. To verify the authenticity of the downloaded video recordings, use the Ajax Media Player software.

Learn more about Ajax Media Player

Selecting the device location

It is recommended to place the video recorder installed on rack-mount brackets inside a locked cabinet or server rack hidden from prying eyes. This will help to reduce the likelihood of sabotage. Ensure that the cabinet provides access for service and proper cable management. Note that the device is intended for indoor installation only.

The device is housed in a compact casing with active cooling. If the rack cabinet has insufficient ventilation or airflow, the operating temperature of memory drives may be exceeded. Install the video recorder on a flat, stable rack shelf or use rack-mount brackets attached to the rack rails. Ensure that the ventilation openings are not obstructed.

Follow placement recommendations when designing the Ajax system for an object. The security system should be designed and installed by professionals. The list of authorized Ajax partners is available here.

Where not to install the video recorder

1. Outdoors. This may cause the breakdown of the video recorder.
2. Inside premises with temperature and humidity values that do not correspond to the operating parameters.

Installation

Before installing the video recorder, ensure that you have chosen the optimal location that complies with the requirements of this manual.

The video recorder is designed to be installed in a server rack or on a flat, stable surface.

1. If you plan to mount the video recorder in a server rack, install the rack-mount brackets using the fixing points on the sides of the video recorder.
2. Install the video recorder in a server rack or on a flat, stable surface, following the installation recommendations.
3. Remove the front panel by sliding it to the right.
4. Press the latch and pull the storage device tray out.
5. Install the storage device in the drive tray, aligning the mounting holes on the drive with those on the tray. Secure the storage device with the bundled screws using the designated mounting holes.
6. Insert the storage device tray back into the NVR slot.
7. Repeat the procedure for the second storage device tray if necessary.
8. Install the front panel by sliding it back into place.
9. Connect the power cable.
10. Connect the video recorder to the network via the Ethernet port.
11. Connect the wired IP cameras to the PoE ports.
12. If necessary, connect a display to the HDMI port and interface devices to the USB ports.
13. Turn on the power switch to activate the device.
14. Add the device to the system.

The LED indicator lights up yellow and turns white after the internet is established. If the connection to the Ajax Cloud server fails, the LED indicator lights up red.

Adding to the system

Only verified partners can add and configure Ajax Superior devices in Ajax PRO apps.

Types of accounts and their rights

Before adding a device

1. Install an Ajax PRO app.
2. Log in to your PRO account or create a new one.
3. Select a space or create a new one.
4. Add at least one virtual room.
5. Ensure the space is disarmed.

Adding to the space

1. Open the Ajax PRO app. Select the space to which you want to add Ajax Superior NVR H2DAIPAC series.
2. Go to the Devices tab and tap Add device.
3. Scan the QR code or enter it manually. Find the QR code under the removable front panel and on the packaging.
4. Assign a name to the device.
5. Select a virtual room.
6. Tap Add.
7. Make sure that the video recorder is powered on and has access to the internet. The LED indicator should light up white.
8. Tap Add.

The connected device will appear in the list of devices in the Ajax app.

The Ajax Superior NVR H2DAIPAC series devices only work with one space. To connect the video recorder to the new space, remove it from the device list of the old space. This must be done manually in the Ajax app.

Adding an IP camera to NVR

You can calculate the number of cameras and NVRs that can be added to the space using the video device calculator.

First, add the camera to the space, and then add it to the video recorder.

The IP camera connected to the video recorder will appear in the list of the NVR cameras in the Ajax app.

Note that one camera can be paired with several video recorders in one space at the same time.

Managing NVR via HDMI connection

Logging in

To start using the Ajax Superior NVR H2DAIPAC video recorder with a display connected via the HDMI output, you must log in to your Ajax account. There are two login options: as a local user or with a cloud account.

Logging in with a cloud account requires an internet connection. If the video recorder is not connected to the internet, you can only log in as a local user.

To log in as a local user:

1. Select the login option As local user.
2. Enter the local Username and Password in the corresponding fields.
3. (Optional) Enable Automatically log in to this account on restart.
4. Tap Log in.

To log in with a cloud account:
There are two ways to log in with a cloud account: using account credentials or scanning a QR code.

Using account credentials:

1. Ensure the video recorder is connected to the internet.
2. Select the login option With cloud account.
3. Select an account type.
4. Enter your Email and Password in the corresponding fields.
5. (Optional) Enable Automatically log in to this account on restart.
6. Tap Log in.

Using a QR code:

1. Ensure the video recorder is connected to the internet.
2. Select the login option With cloud account.
3. Open an Ajax app on your mobile device and go to:
   • Menu → App settings → Sessions
4. Scan the QR code on the display.

Video wall and slideshow

The Video wall feature allows you to create custom layouts, manage cameras, watch live video streams, access archived footage, and more — all in a single interface.

* This article describes the features available in Ajax desktop apps. The video wall on the HDMI-connected display does not include some features related to searching for spaces, channels, and channel organization.

Using the video wall, you can view archives from up to 4 cameras simultaneously directly on the display connected via HDMI.

Ajax Superior NVR H2DAIPAC series features keyboard shortcuts to quickly and simply navigate the video wall. These shortcuts give you instant access to key features and help you work within the video wall.

A keyboard should be connected to the video recorder to use keyboard shortcuts.

Keyboard shortcuts to manage the video wall

Keyboard shortcuts to manage the slideshow

Keyboard shortcuts to control PTZ cameras

Exporting an archive via USB

The Ajax Superior NVR H2DAIPAC series devices can export video recordings to an external storage device connected to the USB port. This allows users to download videos directly from the video recorder connected to the display via HDMI. No Ajax apps or internet connection are required.

Settings

To open the Settings tab, select it from the top toolbar.

Parameter	Description
Overview
Overview	Displays the video recorder states and allows the admin to format the storage device or reboot the video recorder if specific issues occur. Learn more in the State section
Connection
WAN	The setting of the connection type of the video recorder to the Ajax Cloud server via Ethernet. Available connection types: DHCP client Static
PoE	The setting of the connection type of the NVR’s built-in PoE switch used to connect and power IP cameras. Available connection types: DHCP server Static
PoE ports
PoE ports	Allows enabling or disabling each PoE port individually and displays detailed information about the PoE port state. When the Long Range (LR) mode option is enabled, the PoE port operates in extended range mode, allowing data and power to be transmitted over greater distances.
Archive
Hard drive [number]	Shows the states and settings of a specific storage device. Learn more in the Archive settings section
Archive settings	Shows the current archive depth and archive settings. Learn more in the Archive settings section
Audio
Audio output	Allows selecting the audio output device to be used. The option shows all connected devices that can play sound.
Output volume	Allows adjusting the volume of the audio output device’s speaker.
Test volume	Allows testing the volume of the audio output device’s speaker.
Audio input	Allows selecting the microphone to be used based on the connected devices.
Microphone gain	Allows configuring the microphone sensitivity level.
App settings
Language	Selects the language of the interface.
Measurement system	Sets the system for displaying measurements in the app: Metric — measurements are displayed in °C and meters. Imperial/US customary — measurements are displayed in °F and feet.
Screen resolution	Allows configuring the screen resolution for the display connected to the HDMI port. To reset the screen resolution, reboot the video recorder and, once it boots, press and hold the right and left mouse buttons simultaneously for 5 seconds.
Display area alignment	Allows manual adjustment of the interface’s position on the screen.

Logging out

To log out of your account:

1. Click the profile icon or user image in the upper-right corner of the interface.
2. Select Sign out.

After logging out, you will see the login screen.

Resetting to the default settings

To reset the video recorder to the default settings:

1. Turn it off by disconnecting the power supply.
2. Remove the front panel.
3. Press and hold the recessed reset button using a suitable tool.
4. Power the video recorder while the reset button is pressed, and wait until the LED indicator lights up violet. This will take about 50 s.
   

   The video recorder’s LED indicator lights up yellow for 20 s after powering the video recorder with a pressed reset button. Then it turns off for 20 s and lights up violet. This means that video recorder has been restored to the default settings.

5. Release the reset button.

Icons

The icons show some device states. You can view them in Ajax apps:

1. Open an Ajax app and select a space.
2. Go to the Devices tab.
3. Find the video recorder in the list.

Icon	Meaning
	One or two storage devices are connected.
	A storage device is not connected, or all connected storage devices are in the Read-only mode.
	The storage device is being formatted or has periodic malfunctions. If formatting does not start, replace the storage device.
	The storage device errors or malfunctions have been detected: Only one storage device is installed, and Redundancy mode for the storage setup is enabled. One or two storage devices are in the Read-only mode, and Redundancy mode for the storage setup is enabled. Any of the storage devices is malfunctioning. It is recommended to reboot the video recorder or format the storage device.
	A firmware update is available. Go to the device states or settings to find the description and launch an update.
	Firmware update in progress: downloading/installing the latest version.
	New firmware installation has failed.
	The device connection via ONVIF is enabled. Learn more
	The device has lost connection with the Ajax Cloud server.

States

The States section displays information about the device and its operating parameters. You can view the video recorder’s states in Ajax apps or on a display connected via HDMI.

To view states in Ajax apps:

1. Open an Ajax app and select a space.
2. Go to the Devices tab.
3. Select the video recorder from the list of devices.

Parameter	Meaning
Firmware update	The field is displayed when the firmware update is available: New firmware version available — the new firmware is available for download and installation. Downloading… — firmware downloading is in progress. It is displayed as a percentage. Installing… — the firmware is being installed. Failed to update firmware — the new firmware could not be installed. Tapping on opens more information about the device’s firmware update.
Ethernet	The video recorder connection state to the Internet via Ethernet: Connected — the video recorder is connected to the network. Normal state. Not connected — the video recorder is not connected to the network. Check your wired internet connection. Tapping the icon displays the network parameters.
CPU usage	Displayed from 0 to 100%.
RAM usage	Displayed from 0 to 100%.
Hard drive [number]	Storage device connection state to the video recorder: OK — the storage device is communicating with the video recorder. Normal state. Error — an error occurred when connecting the storage device to the video recorder. Check the connection and compatibility of the memory drive and video recorder. Works with errors — the storage device operates with errors. It is recommended to either reboot the video recorder or format the storage device. Requires formatting — storage device formatting is recommended. If the drive contains data, it will be permanently deleted. Formatting… — the storage device is being formatted. Not installed — the storage device is not installed in the video recorder. Read-only — the storage device is in the Read-only mode. New recordings will not be saved to the disk.
Hard drive [number] temperature	The temperature of the storage device.
Built-in fan state	Built-in fan state: OK — the fan is operating normally. Error — the fan issue is detected, which may lead to overheating or device malfunction. Check if nothing is blocking the blade movement. Contact Ajax Technical Support if the issue persists.
PoE ports (active / total)	Tapping the icon displays detailed information about the PoE port state. Available states: Port disabled. Enabled, no devices connected. Device connected, no power consumption. Power supplied. Operates in Long Range mode — the PoE port operates in extended range mode, allowing data and power to be transmitted over greater distances. Port capacity or total consumption limit exceeded. The state shows the total power consumption (actual and allowed). If the allowed power limit is exceeded, the last active ports are turned off.
Cameras (online / total)	The number of cameras connected to the video recorder.
Current archive depth	The depth of storage device recording. Shows how many days from the first record.
ONVIF integration	Shows the current state of the device’s ONVIF integration. This state is displayed only when ONVIF integration is enabled.
Uptime	The video recorder operating time since the last reboot.
Firmware	Firmware version of the video recorder.
Device ID	The video recorder’s ID/Serial number. Also available under the front panel and on the packaging.

Settings

To change video recorder settings in an Ajax app:

1. Go to the Devices tab.
2. Select the video recorder from the list.
3. Go to Settings by tapping on the gear icon .
4. Set the required parameters.
5. Tap Back to save the new settings.

Additionally, the Connection and Archive settings can be configured via HDMI connection.

An Ajax system enables PROs to apply multiple preconfigured settings to multiple video devices simultaneously via setting templates.

Learn more about settings templates

Settings	Meaning
Name	Video recorder name. Appears in the list of devices and notifications in the events feed. To change the video recorder name, tap on the text field. The name can contain up to 24 Latin characters or up to 12 Cyrillic characters.
Room	Selection of the video recorder’s virtual room. The room name is displayed in the text of notifications in the events feed.
Tampering attempt notifications	Allows enabling the Notify on device movement option. When it is enabled, the system notifies a user if the device is moved or its position changes.
Firmware update	The video recorder firmware version.
Connection	Opens a menu with the Connection settings. Learn more
PoE ports	Opens a menu with the PoE ports settings. Learn more
Archive	Opens a menu with the Archive settings. Learn more
Audio	Opens the menu with the Audio settings. Learn more
Local users	Opens the menu for managing local user accounts on the device. Local users can access the device even without an internet connection. Learn more
Service	Opens a menu with Service settings. Learn more
Report a problem	Allows for describing a problem and sending a report.
Monitoring	The setting is available in Ajax Pro apps. Allows a PRO with rights to configure the system to set up Zone number for CMS events — unique identifier of the device in events it reports to CMS. For cameras connected to the video recorder, the Send events on detections to CMS option can be set up additionally. This option defines whether the camera will send notifications on motion or object detection to CMS. To do this, open the settings of the connected camera and click the Monitoring menu.
User manual	Opens the video recorder user manual.
Delete device	Unpairs the video recorder from the space.

Connection

PoE ports

Archive

Audio

Service

Settings	Meaning
Time zone	Time zone selection. Set by the user and is displayed when viewing video from IP cameras.
LED brightness	The brightness level of the LED indicator of the device is adjusted with a scrollbar.
Built-in fan	The speed of the built-in fan in the video recorder. Setting the fan’s speed helps regulate the device’s internal temperature. Available operating modes are: Disabled. Auto — the fan speed adjusts automatically based on the device’s operating conditions to prevent overheating. Preset — manual speed control. Available speed values are: Low Medium High The fan may stop rotating in Preset mode if the temperature of the storage devices is below 45 °C (113 °F).
Cloud connection
Delay of cloud connection loss alarm, sec	The delay is required to reduce the risk of a false event about the lost connection with the server. The delay can be set in the range of 30 to 600 seconds.
Cloud polling interval, sec	The frequency of polling the Ajax Cloud server is set in the range of 30 to 300 seconds. The shorter the interval, the quicker the cloud connection loss will be detected.
Get notified of server connection loss without alarm	If enabled, the app uses a standard notification sound instead of a siren alert.
Connection via ONVIF
Connection via ONVIF	Configuring the device’s connection via ONVIF to third-party VMSs. Learn more
Security certificates
Security certificates	When the video recorder is used in a third-party system, this option allows downloading a security certificate to ensure a secure connection to a third-party video management system.

Managing local users

Local users are accounts saved directly on the video recorder that can be used to access the NVR even without an internet connection. Up to 50 local users can be created on a single video recorder. Each user has a username, password, and a role — either Administrator or Operator. The assigned role determines the local user’s access rights to cameras, the archive, and device settings.

Local user accounts can be created, managed, and deleted only via Ajax apps, and only when the video recorder is connected to the internet.

Creating a local user

To create a local user in Ajax apps:

1. Select a space.
2. Go to the Local users menu in the video recorder settings:
   • Devices → Ajax Superior NVR H2DAIPAC series video recorder → Settings → Local users
3. Tap Add.
4. Fill in the required fields:
   1. Enter a Username. Each username must be unique.
   2. Enter a Password and confirm it in the Password confirmation field. The password must be at least six characters long and include uppercase and lowercase letters, digits, and special characters.
5. Select the local user role. Note that the Administrator role has full access to the cameras and settings.
6. If the Operator role is selected, set the required access rights.
7. Tap Save to finish creating a local user.

Modifying parameters and permissions

To modify a local user’s name, role, permissions, or password in Ajax apps:

1. Select a space.
2. Go to the Local users menu in the video recorder settings:
   • Devices → Ajax Superior NVR H2DAIPAC series video recorder → Settings → Local users
3. Select the required local user.
4. Modify the following parameters as necessary:
   1. Username.
   2. Role.
   3. Access rights (only for the Operator role).
   4. Password.
5. Tap Save to apply the changes.

Deleting a local user

To delete a local user in Ajax apps:

1. Select a space.
2. Go to the Local users menu in the video recorder settings:
   • Devices → Ajax Superior NVR H2DAIPAC series video recorder → Settings → Local users
3. Select the required local user.
4. Tap Delete account.
5. Tap Delete to confirm the action.
   

   Note that once a local user is deleted, they will no longer be able to log in with their credentials, and all active sessions will be terminated.

Indication

Maintenance

The device does not require maintenance.

Technical specifications

Warranty

Warranty for products of Limited Liability Company “Ajax Systems Manufacturing” is valid for 2 years after purchase.

If the device does not function correctly, please contact Ajax Technical Support first. In most cases, technical issues can be resolved remotely.

Contact Technical Support:

• email
• Telegram

Manufactured by “AS Manufacturing” LLC