FAQ

PRO Desktop allows you to configure video looping from required cameras. It helps you continuously monitor the situation at the site without manually switching the layouts or channels.

To create a slide show, in PRO Desktop:

  1. Go to the Video wall tab.
  2. Enable the Open Video wall widget toggle.
  3. Select at least one display if you have more than one.
  4. Click the slide show icon .
  5. Click the Create slideshow button.
  6. Edit a title and click the Add cameras button.
  7. Select a layout and required channels.
  8. Click Apply, then click Create.

The added slide shows will be available by clicking the corresponding icon . You can start, pause, and edit them.

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PRO Desktop allows you to fix the last timestamp (the point where you stopped seeking) for all cameras. Thus, you can easily find the desired event on different cameras.

When a user focuses on an appropriate timestamp, the system stores this position for 10 minutes and applies the stored timestamp to all channel archives a user opened during these 10 minutes.

The feature is available when cameras or Ajax NVR have a storage device and a user has appropriate privacy permission.

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To quickly and simply navigate the video wall widget, keyboard shortcuts are added to PRO Desktop. These shortcuts give you instant access to key features and help you work within the video wall.

Keyboard shortcut Description
1 0.5x playback speed
2 1x playback speed (by default)
3 1.5x playback speed
4 2x playback speed
5 4x playback speed (for cameras connected via Ajax NVR only)
6 8x playback speed (for cameras connected via Ajax NVR only)
Space Play/pause
</> Previous/next frame
F Maximize window
Esc Minimize window
Tab Archive entry/exit
Keyboard shortcut Description
Left/right arrow Pan left/right
Up/down arrow Tilt up/down
+ (plus key) Zoom in
– (minus key) Zoom out
Shift + left arrow Focus near
Shift + right arrow Focus far
1–9 Go to PTZ presets from 1 to 9
H Go to PTZ default settings
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You can install a microSD card (Class 10) with a memory capacity from 32 GB to 256 GB in Ajax cameras. The memory card is not included in the complete set of the camera. Additionally, the device can operate without a memory card and via NVR.

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You can install a storage device with a memory capacity of up to 16 TB (SATA connectivity, 3.5” size) in NVR. The hard drive is not included in the NVR set.

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To one space you can add:

  • up to 200 standalone cameras, including third-party and Ajax cameras;
  • or up to 14 Ajax NVRs with a total of 224 channels. Both 8- and 16-channel NVR versions can be used.

Each camera or NVR can be added to only one space.

Third-party cameras require an Ajax hub for connection and can transmit only an RTSP stream without access to the archive.

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No, you only need to update your app:

Features will remain the same, including the Control and Rooms tabs and quick access to automation devices.

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Space is a virtual entity where various autonomous devices located on the same physical object are gathered. To create a space, a user does not need an Ajax hub. Devices are added to a system according to the needs of the facility.

You can add a hub with detectors, only NVR with cameras, only Ajax cameras, smart locks, or combine all these devices into one system.

The space concept offers flexibility for customizing the system according to the specific needs of the facility.

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You can connect any IP camera using RTSP to the Ajax security system. In total, you can connect up to 10 cameras to Hub, up to 25 cameras to Hub 2, Hub Hybrid up to 50 cameras to Hub Plus, and up to 100 cameras to Hub 2 Plus.

Dahua cameras and video recorders can be added by scanning their QR codes (similarly to Ajax devices). And EZVIZ, Hikvision and Safire video surveillance systems can be added to the hub with a few clicks. So you don’t have to waste time on setting up network equipment.

Video recorders allow you to bypass the limit on the number of video surveillance devices that can be connected to the hub. The video recorder is a single device to which you can connect multiple video cameras. The video stream from each camera will be available in the Ajax app.

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