Ajax Translator PRO user manual

How to get Ajax Translator PRO

To get Ajax Translator PRO, fill out the online form on the Ajax Systems website. After submitting the request, you will receive a welcome email. In response to this email, you should provide details about your system setup, register your company in the Ajax PRO Desktop app, and send your Company ID. Thereafter, you will receive an email with the link to download Ajax Translator PRO and your account credentials.

If you have selected the Add a company to the Ajax apps option in the form, your company will be added to the Security companies list in Ajax apps. This will allow you to receive user requests to connect security monitoring directly to Ajax Translator PRO. A user selects your company from the list in the app, taps Send monitoring request, and the request is automatically sent to the email assigned to the security company.

System requirements

Operating principle

Ajax Translator PRO operates as a TCP client and connects to the monitoring station using the address and port specified in the settings. Ajax Translator PRO supports the following protocols for transmitting events to the monitoring software:

• SIA DC-09,
• Sur-Gard (Contact ID),
• Manitou,
• MASXML,
• Micro Key.

Events can be transmitted via Ajax Cloud, via the space’s direct connection to Ajax Translator PRO, or simultaneously through both channels. The following code formats are used to transmit events:

• SIA-DCS for cloud connection only,
• ADM-CID for both cloud and direct connections.

Differences from Ajax Translator

Ajax Translator PRO is integrated into Ajax PRO Desktop, whereas Ajax Translator is a separate app. Ajax Translator PRO also offers additional features compared to Ajax Translator:

• SIA-DCS codes;
• account numbers in HEX;
• event code customization;
• additional data in the events, such as device or group name;
• ability to add account numbers for video devices separately from hubs;
• URLs for video verification of AI-powered detection events from Ajax cameras/NVRs in the Ajax PRO Desktop widget.

How to add the Translator receiver

Only senior CMS engineers can add and update Translator receivers. Engineers can view the list of receivers and their settings.

Once you get Ajax Translator PRO:

1. Open the Ajax PRO Desktop app and log in to your account.
2. Go to the Company module.
3. Go to the CMS connection menu.
4. Select the Ajax Translator tab.
5. Click the Add Translator receiver button.
6. Set the required parameters: name, address (IP or domain name), and port.
7. Click the Add button.

How to bind the space to the Translator receiver

Next, you need to bind the space to the Translator receiver and fill in the account number. To do this, in the Ajax PRO Desktop app:

1. Go to the Objects module.
2. Select the object you want to bind to the receiver.
3. Click Maintenance to view monitoring states.
4. Select the Translator receiver you need.
5. Select the space you want to bind to the receiver.
6. Specify the Account number that is used for messages sent to the receiver. This is not the account number from the Ajax PRO Desktop app, but it can be the same. All spaces bound to one receiver have a unique account number.
7. Click Start monitoring. After that, the Monitoring via <Name> receiver state will change from Not provided to Active.

How to launch the Translator receiver

If at least one Translator receiver is created, it is possible to download Ajax Translator PRO. To do this, in the Ajax PRO Desktop app:

1. Go to the Company module.
2. Go to the CMS connection menu.
3. Select the Ajax Translator tab.
4. Click the button.

When the app is downloaded, the senior CMS engineer can specify and launch one of the Translator receivers. To do this:

1. Select the required Translator receiver.
2. Specify the required settings.
3. Click the Launch in Translator app button.

Before launching the app, ensure that the system complies with the requirements and that Java 21 is installed. Launching may take up to a minute. After launching, the Launched on this computer state will be displayed.

States

The states provide information about the receiver.

Settings

To change the receiver settings, in Ajax PRO Desktop:

1. Open the Company module.
2. Click the CMS connection menu.
3. Select the Ajax Translator tab.
4. Select the required receiver and click the icon .
5. Set the required parameters.
6. Click Save.

Additional information

Contact Technical Support:

• email
• Telegram