DoorBell

Video doorbell with built-in AI, PIR sensor, and control via apps

FAQ

No, if the stolen DoorBell is added to your space, the thieves will not be able to use it in any way — neither to add it to a new space nor to access video recordings or other data.

If your DoorBell is stolen, do not delete it from your system. As long as the device is added to your space, no one else can add it to another system.

Remember to report the theft to your local law enforcement authorities.

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No, DoorBell features protection class IP54, meaning the device is reliably protected against water ingress.

As a result, a hood is not required to protect the device from precipitations when installed outdoors.

It is not recommended to install the device in direct sunlight. This may cause overheating and damage to the device’s electrical components.

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Only one user can talk to a visitor near DoorBell through the app at the same time.

While the first user is talking, the other users can only watch the video in real time. The other user can start voice communication through the app only when the first one finishes it in their app.

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No, DoorBell can be connected to one Wi-Fi network.

Also, when you connect DoorBell to the new Wi-Fi network, the device saves new network credentials instead of old ones, therefore it forgets the old Wi-Fi network.

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No, DoorBell operates only with 2.4 GHz Wi-Fi networks, as they provide better signal propagation over longer distances through obstacles like walls, furniture, glass, etc.

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Yes, you can use DoorBell. However, it would not store any recorded videos. In this case, you can only watch the video in real time.

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Yes, DoorBell can record continuous video, but only if it stores video on an Ajax NVR.

If DoorBell stores video on the Ajax Cloud Storage archive, the continuous recording is not available. In this case, DoorBell can record only video fragments on movement detection or scenario.

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The videos recorded by DoorBell can be stored:

  • on an Ajax NVR added to the same network;
  • on the Ajax Cloud Storage archive according to subscription (Ajax Cloud Storage will be available in future releases).

Ajax NVR and Ajax Cloud Storage can be activated and configured at the same time, allowing DoorBell to store recorded videos in both.

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DoorBell does not have a built-in memory or a slot for a microSD memory card.

There are two options where the recorded videos can be stored:

  • on an Ajax NVR added to the same network;
  • on the Ajax Cloud Storage archive according to subscription (Ajax Cloud Storage will be available in future releases).
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As DoorBell can be powered by either a DC (12-24 V⎓) or AC (16-24 V~, 50/60 Hz) power supply, the polarity of the terminals can be any. The device detects the positive and negative terminals of the power supply and automatically adjusts for proper operation.

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DoorBell is designed to operate only with an external power supply.

However, DoorBell has a built-in rechargeable battery that can provide a backup power supply for short periods in case of power outages. The battery life mostly depends on the deviceʼs ambient temperature, IR illumination activation, recording preferences, etc.

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You can calculate the number of cameras and NVRs that can be added to the space using the video device calculator.

Each camera or NVR can be added to only one space.

Third-party cameras require an Ajax hub for connection and can transmit only an RTSP stream without access to the archive.

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Space is a virtual entity where various autonomous devices located on the same physical object are gathered. To create a space, a user does not need an Ajax hub. Devices are added to a system according to the needs of the facility.

You can add a hub with detectors, only NVR with cameras, only Ajax cameras, smart locks, or combine all these devices into one system.

The space concept offers flexibility for customizing the system according to the specific needs of the facility.

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