Devices for voice communication between a central monitoring station and a secured facility
The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.
ID at the bottom of the box
ID under the lid
The ID can also be found in the device states in the Ajax app.
menu.With OS Malevich 2.9 update, permanent deactivation of devices without removing them from the system has become available.
Deactivation may be necessary if the device is incorrectly installed or configured, loses connection with the hub, or has failed.
To deactivate a device, in the Ajax app:
menu.
.Tamper is a miniature button on the device board. It reports an alarm in case of opening the device enclosure, removing the device from the mounting panel, or detaching it from the surface.
The tamper status is displayed in Ajax apps, in the Enclosure section in the states of each device. When the body status is Open, a fault symbol appears on the device icon.
By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.
To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).
The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:
Detector Ping Interval × Number of missed pings to determine connection failure
Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.
The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.
The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.
The loop (zone) number is available in the states of each device in the Ajax app:
The firmware version can be found in the device states in the Ajax app.
menu.
Go to the Devices tab , select the device you want to check.
