PRO Integration

You can use an empty space for 180 days from the date the space was created or from the date the last device was deleted. After this period, an empty space will be deleted.

To avoid space configuration loss, the system sends a notification after 173 days from the date the space was created or from the date the last device was deleted.

The system will delete the empty space even if it is armed. The user can delete the empty space only when the system is disarmed. When the space is deleted (automatically or manually), its events are also deleted.

You can create and use a limited number of empty spaces. Ajax space is empty when no Ajax hub, Ajax camera, Ajax NVR video recorder, or Yale smart lock is added.

You can create and use:

• 100 empty spaces as a user,
• 1000 empty spaces as a PRO or a company.

If a space is empty, you cannot arm it or use the panic button in Ajax apps.

You can still create and use an unlimited number of spaces with devices.

Yes, you can delete the offline hub from armed space. This can be helpful if the hub fails while the system is armed and there is no way to replace the hub using data transfer. If the hub is removed from the space, the user can continue to use Ajax cameras, Ajax NVR video recorder, and Yale smart lock added to the space.

Admin or Installer with system configuration rights can delete the offline hub from armed space.

To do this, in the Ajax apps:

1. Select a space.
2. Go to the Devices tab and select the hub you want to delete.
3. Go to the hub settings by clicking on the gear icon .
4. Tap Remove hub.

You can delete the offline hub from armed space if this hub is not connected to the monitoring station.

No, when the space is deleted (manually or automatically), its events are also deleted. You cannot restore it.

1. Click on your account avatar in the upper right corner of the screen. Select Report a Problem.



2. A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. The email and username associated with the account are automatically entered in the form. This email address will receive a response from our technical support service. Check the data, and correct it if needed.



3. If you took a screenshot showing the problem, please attach it to your email.
4. Click the Send button. A report with log files will be sent to the technical support service.

Our support team works 24/7/365. As soon as the request is received and processed, the technical support team will respond to the email from the form.

Intrusion confirmation

Two or more devices from the list (security detectors, sirens, panic buttons, control devices):

• CombiProtect S Jeweller / CombiProtect Jeweller  / CombiProtect Fibra
• GlassProtect S Jeweller / GlassProtect Jeweller / GlassProtect Fibra
• DoorProtect S Jeweller / DoorProtect Jeweller / DoorProtect Fibra
• DoorProtect S Plus Jeweller / DoorProtect Plus Jeweller / DoorProtect Plus Fibra / DoorProtect G3 Fibra
• MotionCam Jeweller / MotionCam Fibra
• MotionCam S (PhOD) Jeweller / MotionCam (PhOD) Jeweller / MotionCam (PhOD) Fibra
• MotionProtect S Jeweller / MotionProtect Jeweller / MotionProtect Fibra
• MotionProtect Curtain Jeweller
• Wired devices connected to Transmitter Jeweller and accelerometer alarms
• Wired devices connected to Transmitter Fibra
• MultiTransmitter Jeweller, MultiTransmitter Fibra and connected wired detectors
• StreetSiren Jeweller / StreetSiren Fibra
• StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra (tamper and accelerometer alarms)
• HomeSiren S Jeweller / HomeSiren Jeweller / HomeSiren Fibra (tamper alarms)
• KeyPad S Plus Jeweller / KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra (tamper alarms)

You can also select the following devices for intrusion confirmation (please note that the devices below cannot participate in alarm confirmation if you are configuring the system to comply with PD 6662):

• MotionProtect Outdoor Jeweller / MotionCam Outdoor Jeweller / MotionCam Outdoor (PhOD) Jeweller / DualCurtain Outdoor Jeweller / Curtain Outdoor Jeweller
• Panic button on Ajax SpaceControl Jeweller
• Panic button on KeyPad S Plus Jeweller, KeyPad TouchScreen Jeweller, KeyPad TouchScreen Fibra, KeyPad Jeweller, KeyPad Fibra, or KeyPad Plus Jeweller
• Button S Jeweller / Button Jeweller in the panic button mode
• Wired devices connected to DoorProtect S Jeweller, DoorProtect Jeweller, DoorProtect Fibra, DoorProtect S Plus Jeweller, DoorProtect Plus Jeweller, DoorProtect Plus Fibra, DoorProtect G3 Fibra, GlassProtect S Jeweller, GlassProtect  Jeweller, and GlassProtect Fibra

The in-app panic button can also be a part of alarm confirmation.

Hold-up device alarm confirmation

• DoubleButton Jeweller

After-alarm indication

• StreetSiren S Jeweller / StreetSiren Jeweller / StreetSiren Fibra / StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
• HomeSiren S Jeweller / HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Two-step arming

For two-step arming, multiple control devices or one control device + detector.

• Wired detectors connected to GlassProtect S Jeweller / GlassProtect Jeweller / GlassProtect Fibra
• DoorProtect S Jeweller / DoorProtect Jeweller / DoorProtect Fibra and/or connected wired detectors
• DoorProtect S Plus Jeweller / DoorProtect Plus Jeweller / DoorProtect Plus Fibra / DoorProtect G3 Fibra and/or connected wired detectors
• Ajax SpaceControl Jeweller
• Bistable detectors connected to Transmitter Jeweller / MultiTransmitter Jeweller / Transmitter Fibra / MultiTransmitter Fibra
• KeyPad S Plus Jeweller
• KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra

To indicate an incomplete arming:

• KeyPad S Plus Jeweller
• KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra
• StreetSiren S Jeweller / StreetSiren Jeweller / StreetSiren Fibra / StreetSiren S DoubleDeck Jeweller / StreetSiren DoubleDeck Fibra / StreetSiren DoubleDeck Jeweller (with firmware version 3.72 and later)
• HomeSiren S Jeweller / HomeSiren Fibra / HomeSiren Jeweller (with firmware version 5.55.2 and later)

Restore after alarm

• KeyPad S Plus Jeweller
• KeyPad TouchScreen Jeweller / KeyPad TouchScreen Fibra

Yes, you can. The keyfob is compatible with wired and wireless systems using Ajax ocBridge Plus or Ajax uartBridge.

Add a key fob to the receiver and assign buttons to the corresponding zones. The zones must be added to the 24-hour zones of the control panel.

Only one key fob button can be assigned to a single ocBridge Plus zone. When you select the type of zone “Arming/Disarming”, two buttons of the key fob are assigned to the zone at once (arming and disarming).

Yes, if the third-party system supports the UART data interface and the communication protocol can be configured or programmed. To configure uartBridge, use the uartBridge protocol.

If you have troubles with setting up a third-party security system with uartBridge, please, contact the manufacturer of this device.

uartBridge does not have dry contacts (NC/NO outputs), but there is a two-way data transfer protocol via the UART interface. With it, you can get information about each device (battery, alarm, sensor status) and connect up to 85 devices.

57600 bps (baud)

By default, ocBridge Plus response period is set to ping detectors every 36 seconds and to signal an alert after 40 undelivered passes. Under these settings, it will take about 24 minutes for the system to recognize a communication failure.

You can adjust these settings by opening the Ajax configuration settings and connecting to ocBridge Plus. Find the Service Events Control tab, then Lost Connection, and change Passes Number. You can change response period in the Radio Zone tab.

At the moment, such an opportunity is not provided, since the equipment of other manufacturers uses other frequencies and communication protocols with the control panels.

You can connect any third-party IP camera using RTSP to the Ajax security system. In total, you can connect up to 10 cameras to Hub, up to 25 cameras to Hub 2, Hub Hybrid, up to 50 cameras to Hub Plus, and up to 100 cameras to Hub 2 Plus.

Dahua cameras and video recorders can be added by scanning their QR codes (similarly to Ajax devices). And EZVIZ, Hikvision and Safire video surveillance systems can be added to the hub with a few clicks. So you don’t have to waste time on setting up network equipment.

Video recorders allow you to bypass the limit on the number of video surveillance devices that can be connected to the hub. The video recorder is a single device to which you can connect multiple video cameras. The video stream from each camera will be available in the Ajax app.

You can calculate the number of cameras and NVRs that can be added to the space using the video device calculator.