Superior KeyPad TouchScreen G3 Jeweller user manual

Functional elements

1. Ambient light sensor for automatically adjusting the backlight brightness.
2. IPS touch display with a 5-inch diagonal.
3. Ajax logo with an LED indicator.
4. Card/key fob/Bluetooth reader.
5. SmartBracket mounting panel. To remove the panel, slide it down.
6. Perforated part of the mounting panel for triggering the tamper in case of any attempt to detach the keypad from the surface. Do not break it off.
7. Perforated part of the mounting panel for routing cables through the wall.
8. Built-in buzzer.
9. Tamper button.
10. QR code with the device ID for adding the keypad to the Ajax system.
11. Power button.
12. Terminals for connecting an external power supply unit (not included). The terminals can be removed from the holders when necessary.
13. Cable channel for routing the cable from the third-party power supply unit.
14. Perforated part of the mounting panel for routing cables from the bottom.
15. The hole for attaching the SmartBracket mounting panel with a holding screw.

Compatible hubs and range extenders

An Ajax hub with OS Malevich 2.35 and later is required for the keypad to operate.

Operating principle

Superior KeyPad TouchScreen G3 Jeweller features a built-in buzzer, a touch display, and a reader for contactless authorization. The keypad can be used to change security modes and control automation devices, as well as to notify alert users to system alarms.

The keypad automatically adjusts the backlight brightness and wakes up upon approach. Sensitivity is adjustable in the app. The Superior KeyPad TouchScreen G3 Jeweller interface resembles that of the Ajax Security System app. There are dark and light appearances to choose from. The 5-inch touch screen enables quick access to security modes of the entire system or specific groups, as well as to automation scenario control. The display also indicates system malfunctions when the system integrity check option is enabled.

The built-in buzzer of Superior KeyPad TouchScreen G3 Jeweller provides audio alerts based on system settings, notifying users about:

• alarms;
• security mode changes;
• entry/exit delays;
• triggering of opening detectors.

The keypad operates on pre-installed batteries and can also be powered by a third-party power supply unit within a 10.5–14 V⎓ voltage range and a minimum operating current of 0.5 A. When external power is connected, the pre-installed batteries serve as a backup power source.

Security control

Superior KeyPad TouchScreen G3 Jeweller can be used to arm and disarm the entire system or specific groups and activate Night Mode. Use the Control tab to change the security mode. Users can authenticate into Superior KeyPad TouchScreen G3 Jeweller via:

1. Smartphones. Authentication is possible via the Ajax Security System app on smartphones that support Bluetooth Low Energy (BLE). BLE is a low-power radio protocol that enables smartphones to function as an alternative to Tag or Pass for user authentication. The keypad supports Android and iOS smartphones with BLE version 4.2 and later.
2. Cards or key fobs. To quickly and securely identify users, Superior KeyPad TouchScreen G3 Jeweller uses the DESFire® technology. DESFire® is based on the ISO 14443 international standard and combines 128-bit encryption and copy protection.
3. Codes. Superior KeyPad TouchScreen G3 Jeweller supports general keypad codes, personal user codes, and codes for unregistered users.

Access codes

• Keypad code is a general code assigned to the keypad. When used, all events appear in Ajax apps under the keypad’s name.
• User code is a personal code set up for users connected to the hub. When used, all events appear in Ajax apps under the respective user’s name.
• Keypad access code is a code created for an unregistered person. When used, events appear in Ajax apps under the name associated with this code.
• RRU code is a temporary access code for rapid response units (RRU), activated after the alarm for a specified duration. When the code is activated and used, events appear in Ajax apps under the title associated with this code.

Access rights and codes can be managed directly in Ajax apps. If a code is compromised, it can be changed remotely without requiring an installer’s visit. If a user loses their Pass, Tag, or, smartphone, an admin or a PRO with system configuration rights can instantly block the lost device in an Ajax app. Meanwhile, the user can still control the system via a personal code.

Duress code

Superior KeyPad TouchScreen G3 Jeweller supports a duress code that allows users to discreetly send an alarm while appearing to disarm the system. When the duress code is entered, the system does not activate sirens or display any visible alerts in Ajax apps. However, a silent alarm is immediately transmitted to the security company and other security system users, notifying them of the emergency.

Security control of the groups

Superior KeyPad TouchScreen G3 Jeweller allows controlling the groups’ security when Group Mode is enabled. In the keypad settings, you can specify which groups will be displayed (keypad groups). By default, all groups are visible on the keypad display in the Control tab. You can learn more about group security management in this section.

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User pre-authorization

The pre-authorization feature is essential to prevent unauthorized access to the control panel and the current system state. The feature can be activated separately for the Control and Scenarios tabs in the keypad settings.

When pre-authorization is activated for designated tabs, a code entry screen appears on them. Users must authenticate either by entering a code or presenting an access device to the keypad before performing any actions. An exception applies to the Alarm tab, which remains accessible to all users, allowing them to send an emergency signal without authentication.

Unauthorized access auto-lock

If an incorrect code is entered or an unverified access device is used three times within one minute, the keypad will lock for the duration specified in its settings. During this period, the hub ignores all code entries and access devices, while informing the security system users about the attempted unauthorized access. Superior KeyPad TouchScreen G3 Jeweller turns off the reader and blocks access to all tabs. The keypad’s display shows a corresponding notification.

A PRO or a user with system configuration rights can unlock the keypad via the app before the specified lock time expires.

Two-stage arming

Superior KeyPad TouchScreen G3 Jeweller supports two-stage arming and can be used to initiate the process, but it cannot serve as a second-stage device. The two-stage arming procedure using Tag, Pass, or a smartphone works similarly to arming with a personal or general code entered on the keypad.

Emergency buttons

For emergencies, the keypad features the Panic tab with three buttons:

• Panic button;
• Fire;
• Auxiliary alert.

In an Ajax app, an admin or a PRO with system configuration rights can customize which buttons appear in the Panic tab. There are two available options in the Superior KeyPad TouchScreen G3 Jeweller settings: only the Panic button (by default) or all three buttons. The text of in-app notifications and event codes transmitted to the Central Monitoring Station (CMS) depend on the selected button type.

You can also enable accidental press protection to prevent false alarms. When activated, the user must confirm the alarm transmission by pressing the Send button on the keypad display. The confirmation screen appears after any emergency button is pressed.

Scenario management

The keypad features a dedicated Scenarios tab, which can hold up to six buttons that control one automation device or a group of devices. Group scenarios provide more convenient simultaneous control over multiple switches, relays, or sockets.

Create automation scenarios directly in the keypad settings and manage them using Superior KeyPad TouchScreen G3 Jeweller.

Indication of malfunctions and security mode

Superior KeyPad TouchScreen G3 Jeweller informs users about system malfunctions and the current security mode via:

• Display — shows system status when active;
• Logo — lights up red continuously or only when the system or a group is armed, depending on the settings;
• Sound indication — the built-in buzzed signals alarms, opening doors, and entry/exit delays.

Acknowledgment of the latest events

Superior KeyPad TouchScreen G3 Jeweller displays up to 100 latest system events since the last check. Events are grouped and sorted by the date of their occurrence.

An event contains the following information:

• device name;
• action;
• room;
• actual time (HH:MM).

To enable the view of the latest events on the keypad:

1. Open an Ajax app. Select a space with the added device.
2. Go to the Devices tab.
3. Select Superior KeyPad TouchScreen G3 Jeweller and go to its Settings by tapping on the gear icon .
4. Select the Keypad notification center section.
5. Enable the Event acknowledgement section toggle.
6. Tap Back to save the new settings.

To view the latest events on the keypad display:

1. Go to the Control tab.
2. Tap the icon to view a list of the latest events. The icon will have a red badge in the upper right corner if there are new events.
3. Tap the Mark all as read button to clear the list of the latest events. Events will remain in the event feed in Ajax apps.

Fire alarm muting

In case of a fire alarm in the system, you can mute it using Superior KeyPad TouchScreen G3 Jeweller.

When the Mute fire alarm feature is enabled, all Superior KeyPad TouchScreen G3 Jeweller devices in the system will display a screen with fire alarm information and a mute button. If the mute button has already been pressed on another keypad, a corresponding notification appears on the remaining Superior KeyPad TouchScreen G3 Jeweller displays. Users can close the fire alarm muting screen and continue using other keypad features. To reopen the muting screen, simply tap the icon on the Superior KeyPad TouchScreen G3 Jeweller display.

Superior Jeweller data transfer protocol

Superior Jeweller is an upgraded radio protocol for Superior devices, ensuring compliance with Grade 3 (EN 50131). It features advanced encryption and frequency hopping. Full frequency hopping is available only when all devices in the system use Superior Jeweller. If at least one device runs on the regular Jeweller protocol, the system will be limited to Grade 2: encryption remains, but hopping is disabled. Superior devices can also operate on the regular Jeweller protocol, depending on the hub.

Wings data transfer protocol

Wings is a proprietary wireless communication technology for transmitting large data packets. The device uses Wings to transmit photos and upload firmware updates.

Advanced encrypted communication

The communication between Superior KeyPad TouchScreen G3 Jeweller and the hub is protected by an advanced encryption scheme that ensures data confidentiality and integrity. This means that all sensitive data in the message is encrypted, and each message includes a unique authentication tag allowing the system to check that the data has not been modified during transmission. The system can reliably detect tampering and reject forged or altered messages, providing robust protection against both passive and active attacks. This ensures secure communication between the device and hub, as well as reliable system and data protection.

Frequency hopping

To comply with the Grade 3 requirements, Superior KeyPad TouchScreen G3 Jeweller uses frequency hopping for radio communication with the hub (or the radio signal range extender). With this method, the hub and devices added to it change their operating frequency according to a defined pattern. The hopping sequence covers a defined set of channels within the operating bands, and devices switch frequencies synchronously with the hub. Even if some channels are affected by jamming, messages can be transmitted successfully via other channels. Frequency hopping improves the system’s reliability and performance and ensures its resistance to intentional interference and jamming attempts.

Frequency hopping does not cause delays or pauses during radio communication and does not reduce the data transfer speed. If range extenders are added to the system, the frequency hopping is used for all radio communications: “device ↔ range extender” and “range extender ↔ hub”.

Sending events to the monitoring station

Ajax systems can transmit alarms to both Ajax PRO Desktop monitoring app and the central monitoring station (CMS) using SurGard (Contact ID), SIA (DC-09), ADEMCO 685, and other supported protocols.

Superior KeyPad TouchScreen G3 Jeweller can transmit the following events:

1. Entry of the duress code.
2. Pressing the panic button. Each button has its own event code.
3. Keypad lock due to an unauthorized access attempt.
4. Tamper alarm/recovery.
5. Loss/restoration of connection with the hub or radio signal range extender.
6. Arming/disarming the system.
7. Unsuccessful arming attempt (if the system integrity check is enabled).
8. Permanent deactivation/activation of the keypad.
9. One-time deactivation/activation of the keypad.

When an alarm is received, the operator of the security company monitoring station knows what happened and precisely where to send a fast response team. The addressability of Ajax devices allows sending events to the Ajax PRO Desktop or the CMS, including the type of the device, its name, security group, and virtual room. The list of transmitted parameters may differ depending on the type of CMS and the selected communication protocol.

Adding to the system

To connect Superior KeyPad TouchScreen G3 Jeweller to the hub, the keypad must be located at the same secured facility as the system — within the range of ​​the hub’s radio network. For the keypad to operate via the ReX 2 Jeweller radio signal range extender, you must first add the keypad to the hub and then connect it to ReX 2 Jeweller in the range extender’s settings.

Before adding a device

1. Install the Ajax app.
2. Log in to your account or create a new one.
3. Select a space or create a new one.
   What is a space
   How to create a space
   

   The space functionality is available for apps of the following and later versions:

   • Ajax Security System 3.0 for iOS;
   • Ajax Security System 3.0 for Android;
   • Ajax PRO: Tool for Engineers 2.0 for iOS;
   • Ajax PRO: Tool for Engineers 2.0 for Android;
   • Ajax PRO Desktop 4.0 for macOS;
   • Ajax PRO Desktop 4.0 for Windows.
4. Add at least one virtual room.
5. Add a compatible hub to the space. Ensure the hub is switched on and has internet access via Ethernet, Wi-Fi, and/or a cellular network.
6. Ensure the space is disarmed and the hub is not updating by checking their states in an Ajax app.

Connecting to the hub

1. Open the Ajax app. Select the hub where you want to add the keypad.
2. Go to the Devices tab. Click Add Device.
3. Enter a name for the device, then scan or manually input the QR code (found on the keypad and the package box). Select a room and a group (if Group Mode is enabled).
4. Press Add.
5. Turn on the keypad by holding the power button for 3 seconds.

If the connection fails, turn off the keypad and try again after 5 seconds.

Please note that if the maximum number of devices has been added to the hub (depending on the hub model), you will be notified when attempting to add a new device.

Once connected to the hub, the keypad appears in the list of hub devices in Ajax apps. The update frequency for device states depends on the Jeweller or Jeweller/Fibra settings, with a default interval of 36 seconds.

Malfunctions

When a Superior KeyPad TouchScreen G3 Jeweller malfunction is detected, Ajax apps display a counter on the device icon. All malfunctions are indicated in the keypad’s states, with affected fields highlighted in red.

A malfunction is displayed if:

• the keypad enclosure is open (tamper triggered);
• there is no connection with the hub or range extender via Jeweller;
• there is no connection with the hub or range extender via Wings;
• the keypad’s battery is low;
• the keypad’s temperature is outside the acceptable range.

Icons

Icons in the app

The icons in the app display some keypad states. To access them:

1. Sign in to the Ajax app.
2. Select the hub.
3. Go to the Devices tab.

Icons on the display

Icons appear on top of the display and inform about specific system states or events.

States

States provide information about the device and its operating parameters. The Superior KeyPad TouchScreen G3 Jeweller states can be found in an Ajax app:

1. Go to the Devices tab.
2. Select Superior KeyPad TouchScreen G3 Jeweller from the list.

Settings

To change the Superior KeyPad TouchScreen G3 Jeweller settings in an Ajax app:

1. Go to the Devices tab.
2. Select Superior KeyPad TouchScreen G3 Jeweller from the list.
3. Go to Settings by clicking on the icon.
4. Set the required parameters.
5. Click Back to save the new settings.

Security Management

* — when enabled, makes your system non-compliant with EN 50131 (Grade 2 and 3).

Automation scenarios

Emergency signals

Keypad notification center

Display settings

Sound indication

Superior KeyPad TouchScreen G3 Jeweller has a built-in buzzer that performs the following functions depending on the settings:

1. Indicates the security status and also the Entry/Exit delays.
2. Chimes on opening.
3. Informs about alarms.

Firmware update

The Superior KeyPad TouchScreen G3 Jeweller firmware update can be installed when a new version is available. You can find out about it in the devices list in Ajax PRO: Tool for Engineers and Ajax PRO Desktop apps. If an update is available, the corresponding keypad will have an icon . An admin or a PRO with access to the system settings can run an update in the Superior KeyPad TouchScreen G3 Jeweller states or settings. An update takes up to 1 or 2 hours (if the keypad operates via ReX 2 Jeweller).

Setting the keypad response to device alarms

Superior KeyPad TouchScreen G3 Jeweller can respond to alarms from each detector in the system with a built-in buzzer. The feature is useful when you do not need to activate the buzzer for the alarm of a specific device. For example, this can be applied to the triggering of LeaksProtect Jeweller leakage detector.

To set the keypad response to a device alarm:

1. Open an Ajax app.
2. Go to the Devices tab.
3. Select the device for which you want to configure the keypad response from the list.
4. Go to the device Settings by clicking on the icon.
5. Find the Alert with a siren option and select the toggles which will activate it. Enable or disable the function.
6. Repeat steps 3–5 for the rest of the system devices.

Setting the keypad response to tamper alarm

Superior KeyPad TouchScreen G3 Jeweller can respond to tamper alarms from each system device with a built-in buzzer. When the feature is activated, the keypad built-in buzzer will emit a sound signal upon triggering the tamper button of the device.

To set the keypad response to a tamper alarm:

1. Open an Ajax app.
2. Go to the Devices tab.
3. Select the hub and go to its Settings .
4. Select the Service menu.
5. Go to the section Sounds and Alerts.
6. Enable the If lid of hub or any detector is open toggle.
7. Click Back to save the new settings.

Setting the keypad response to pressing the panic button in Ajax apps

You can configure the keypad response to alarm when the panic button is pressed in Ajax apps. To do this, follow these steps:

1. Open an Ajax app.
2. Go to the Devices tab.
3. Select the hub and go to its Settings .
4. Select the Service menu.
5. Go to the section Sounds and Alerts.
6. Enable the If in-app panic button is pressed toggle.
7. Click Back to save the new settings.

Setting the keypad after-alarm indication

The keypad can inform about triggering in the armed system through LED indication.

The option functions as follows:

1. The system registers the alarm.
2. The keypad plays an alarm signal (if enabled). The duration and volume of the signal depend on the device settings.
3. The keypad’s LED flashes twice (once every 3 seconds) until the system is disarmed.

Thanks to this feature, system users and security company patrols can understand that the alarm has occurred.

To enable the Superior KeyPad TouchScreen G3 Jeweller after-alarm indication, in Ajax PRO app:

1. Go to hub settings:
   • Hub → Settings → Service → LED Indication.
2. Specify which events Superior KeyPad TouchScreen G3 Jeweller will inform about by double flashing of the LED indicator before the system is disarmed:
   • Confirmed intrusion/hold-up alarm.
   • Single intrusion/hold-up alarm.
   • Lid opening.
3. Select the required Superior KeyPad TouchScreen G3 Jeweller in the Devices menu.
4. Click Back to save the parameters.

How to set Chime

If Chime managing with keypad is enabled, Superior KeyPad TouchScreen G3 Jeweller notify you with a short beep if the opening detectors are triggered when the system is disarmed. The feature is used, for example, in stores to notify employees that someone has entered the building.

Notifications are configured in two stages: setting up the keypad and setting up opening detectors. This article provides more information about Chime and how to set up detectors.

To set the keypad response:

1. Open an Ajax app.
2. Go to the Devices tab.
3. Select Superior KeyPad TouchScreen G3 Jeweller and go to its Settings .
4. Go to the Sound indication menu → Beep settings.
5. Enable the Chime on opening or doorbell button press toggle in the Beep when disarmed category.
6. Set the required notifications volume.
7. Click Back to save the settings.

If the settings are made correctly, a bell icon appears in the Control tab of an Ajax app. Click it to activate or deactivate chime on opening.

To set the chime control from the keypad display:

1. Open an Ajax app.
2. Go to the Devices tab.
3. Select Superior KeyPad TouchScreen G3 Jeweller and go to its Settings .
4. Enable the Chime managing with keypad toggle.

If the settings are made correctly, a bell icon appears in the Control tab on the keypad display. Click it to activate/deactivate chime on opening.

Codes setting

Cards and key fobs adding

Superior KeyPad TouchScreen G3 Jeweller can work with Tag key fobs, Pass cards, and third-party devices that support DESFire® technology.

The maximum number of connected Passes and Tags depends on the hub model. The connected Passes and Tags do not affect the total device limit on the hub.

How to add a Tag or Pass to the system

1. Open an Ajax app.
2. Select the hub to which you want to add a Tag or Pass.
3. Go to the Devices tab.
   

   Make sure the Pass/Tag reading feature is enabled in at least one keypad setting.

4. Click Add device.
5. Select Add Pass/Tag.
6. Specify the type (Tag or Pass), color, device name, and user (if necessary).
7. Click Next. After that, the hub will switch to the device registration mode.
8. Go to any compatible keypad with Pass/Tag reading enabled and activate it.

   After activation, Superior KeyPad TouchScreen G3 Jeweller will display a screen for switching the keypad to the access devices registration mode. Click the Start button.

   

   A screen updates automatically if the external power supply is connected and the Always active display toggle is enabled in the keypad settings.

   The screen for switching the keypad to the registration mode will appear on all Superior KeyPad TouchScreen G3 Jeweller of the system. When an admin or PRO with rights to configure the system starts registering Tag/Pass at one keypad, the rest will switch to their initial state.

9. Present Pass or Tag with the wide side to the keypad reader for a few seconds. It is marked with wave icons on the body. Upon successful addition, you will receive a notification in an Ajax app and on the keypad display.

If the connection fails, try again in 5 seconds. Please note that if the maximum number of Tag or Pass devices has already been added to the hub, you will receive a corresponding notification in an Ajax app when adding a new device.

If you need to add another Tag or Pass, click Add another Pass/Tag in the app. Repeat steps 6–9.

How to delete a Tag or Pass from the hub

1. Open an Ajax app.
2. Select the hub.
3. Go to the Devices tab.
4. Select a compatible keypad from the device list.
   

   Make sure the Pass/Tag reading feature is enabled in the keypad settings.

5. Go to the keypad settings by clicking the icon.
6. Click Pass/Tag reset menu.
7. Click Continue.
8. Go to any compatible keypad with Pass/Tag reading enabled and activate it.

   After activation, Superior KeyPad TouchScreen G3 Jeweller will display a screen for switching the keypad to the access devices resetting mode. Click the Start button.

   

   A screen updates automatically if the external power supply is connected and the Always active display toggle is enabled in the keypad settings.

   The screen for switching the keypad to the resetting mode will appear on all Superior KeyPad TouchScreen G3 Jeweller devices of the system. When an admin or PRO with rights to configure the system starts resetting Tag/Pass at one keypad, the rest will switch to the initial state.

9. Put Pass or Tag with the wide side to the keypad reader for a few seconds. It is marked with wave icons on the body. Upon successful formatting, you will receive a notification in an Ajax app and on the keypad display. If the formatting fails, try again.
10. If you need to reset another Tag or Pass, click Reset another Pass/Tag in the app. Repeat step 9.

Bluetooth Setting

Superior KeyPad TouchScreen G3 Jeweller supports security modes control by presenting a smartphone to the sensor. Security management is established through a Bluetooth communication channel. This method is convenient, secure, and fast, as there is no need to enter a passcode, add a phone to the keypad, or use a Tag or Pass that could be lost.

To enable Bluetooth authentication in the app

1. Connect Superior KeyPad TouchScreen G3 Jeweller to the hub.
2. Enable the keypad Bluetooth sensor:

   Devices → Superior KeyPad TouchScreen G3 Jeweller → Settings → Enable the Bluetooth toggle.

3. Click Back to save the settings.

To set up Bluetooth authentication

1. Open the Ajax Security System app and select the hub to which the Superior KeyPad TouchScreen G3 Jeweller with enabled Bluetooth authentication is added. By default, authentication with Bluetooth is available for all users of such a system.
   

   To prohibit Bluetooth authentication for certain users:

   1. In the Devices tab, select the hub and go to its settings .
   2. Open Users menu and the required user from the list.
   3. In the Permissions section, disable the Security management via Bluetooth toggle.
2. Allow the Ajax Security System app to use Bluetooth if it was not previously granted. In this case, the warning appears at Superior KeyPad TouchScreen G3 Jeweller States. Pressing the symbol opens the window with explanations of what to do. Enable the Security management with a phone toggle at the bottom of the opened window.

   

   Grant the app permission to find and connect to nearby devices. The popup window for Android and iOS smartphones can differ.

   

   Also, the Security management with a phone toggle can be enabled in the app settings:

   • Click the icon in the upper left corner of the screen, select the App Settings menu.
   • Open menu System Settings and enable Security management with a phone toggle.

   

3. We recommend configuring Geofence for the stable performance of Bluetooth authentication. The warning appears at Superior KeyPad TouchScreen G3 Jeweller States if Geofence is disabled and the app is not allowed to use the smartphone location. Pressing the symbol opens the window with explanations of what to do.

   

   

   Bluetooth authentication can be unstable if Geofence option is disabled. You will need to launch and minimize the app if the system switches it to the sleep mode.

   You can control the system faster via Bluetooth, when the Geofence option is activated and configured. All you need is to unlock the phone and present it to the keypad sensor.

   How to set up Geofence

4. Enable the Keep app alive to manage security via Bluetooth toggle. For this, go to Devices → Hub → Settings → Geofence.
5. Ensure that Bluetooth is enabled on your smartphone. If it is disabled, the warning appears in the keypad States. Pressing the symbol opens the window with explanations of what to do.
6. Enable the Keep-alive service toggle in the app settings for Android smartphones. For this, in the upper left corner of the screen, click the → App Settings → System settings.

Pre-authorization

When the feature is enabled, access to the control panel and current system state is blocked. To unblock it, the user should authenticate: enter an appropriate code or present a personal access device to the keypad.

You can authenticate in two ways:

1. In the Control tab. After login, the user will see the shared groups of the system (if Group Mode is activated). They are specified in the keypad settings: Security management → Shared groups. By default, all the system groups are shared.

   

2. In the Log in tab. After login, the user will see available groups that were hidden from the shared group list.

   

   

   The keypad display switches to the initial screen after 10 seconds from the last interaction with it. Enter the code or present a personal access device again to control the system with Superior KeyPad TouchScreen G3 Jeweller.

Controlling security

Using codes, Tag/Pass, or a smartphone, you can control the Night mode and the security of the entire system or separate groups. The user or PRO with the rights to configure the system can set up access codes. This chapter provides information on how to add Tag or Pass to the hub. To control with a smartphone, adjust the appropriate Bluetooth parameters in the keypad settings. Turn on the smartphone Bluetooth, Location, and unlock the screen.

If Group mode is disabled, an appropriate icon on the keypad display indicates the current security mode:

• — Armed.
• — Disarmed.
• — Night Mode.

If Group mode is enabled, users see the security mode of each group separately. The group is armed if its button outline is white and marked with the icon. The group is disarmed if its button outline is grey and marked with the icon.

The buttons of the groups in the Night mode are framed in a white square on the keypad display.

The step sequence to change the security mode with the keypad depends on whether user pre-authorization is enabled in the Superior KeyPad TouchScreen G3 Jeweller settings.

If pre-authorization is enabled

If pre-authorization is disabled

Example of entering codes

Easy armed mode change

Easy armed mode change feature allows you to change the security mode to the opposite using Tag/Pass or smartphone, without confirmation with the Arm or Disarm buttons. Go to the keypad settings to enable the feature.

To change the security mode to the opposite

1. Activate the keypad by approaching it or holding your hand in front of the sensor. Perform pre-authorization if necessary.
2. Present Tag/Pass or smartphone.

Two-stage arming

Superior KeyPad TouchScreen G3 Jeweller can participate in two-stage arming but cannot be used as a second-stage device. The two-stage arming process using Tag, Pass, or smartphone is similar to using a personal or general code on the keypad.

The system users can see whether the arming is started or incomplete on the keypad display. If Group Mode is activated, the color of the group buttons depends on the current state:

• Grey — disarmed, arming process not started.
• Green — arming process started.
• Yellow — arming is incomplete.
• White — armed.

Managing scenarios with the keypad

Superior KeyPad TouchScreen G3 Jeweller allows users to create up to six scenarios of two types. The Scenario with preset action scenario type enables control of one or more automation devices and Ajax WaterStop Jeweller. The Device control scenario type allows users to switch the state of a single automation device or Ajax WaterStop Jeweller from the keypad’s Scenarios tab.

Created scenarios are displayed in the app: Superior KeyPad TouchScreen G3 Jeweller → Settings → Automation scenarios → Keypad scenarios. You can turn them off, adjust settings, or delete them at any time.

To remove a scenario:

1. Go to the Settings of Superior KeyPad TouchScreen G3 Jeweller.
2. Open Automation scenarios → Keypad scenarios menu.
3. Select the scenario you want to remove.
4. Press Next.
5. Press Delete scenario.

The user can see and manage automation scenarios after authentication when the Pre-authorization feature is enabled. Go to the Scenarios tab, enter the code or present a personal access device to the keypad.

To perform a scenario, press an appropriate button in the Scenarios tab.

Indication

Superior KeyPad TouchScreen G3 Jeweller informs users about alarms, entry/exit delays, current security mode, malfunctions, and other system states with:

• display;
• logo with an LED indicator;
• built-in buzzer.

Superior KeyPad TouchScreen G3 Jeweller indication is shown on the display only when it is active. Icons that indicate some system or keypad states are displayed in the upper part of the Control tab. For example, they can indicate a fire alarm, system restoration after an alarm, and chime on opening. Information about the security mode will be updated even if it is changed by another device: key fob, another keypad, or in the app.

Sound notifications of malfunctions

If any device is offline or the battery is low, Superior KeyPad TouchScreen G3 Jeweller can notify system users with an audible sound. The keypad’s LED indicator will also flash. Malfunction notifications will be displayed in the events feed, SMS, or push notification.

To enable sound notifications of malfunctions, use Ajax PRO and Ajax PRO Desktop apps:

1. Click Devices , choose hub and open its settings :

   Click Service → Sounds and alerts.

2. Enable toggles: If battery of any device is low and If any device is offline.
3. Click Back to save settings.

Sound notifications of malfunctions appear when the keypad indication is finished. If multiple malfunctions occur in the system, the keypad will first notify about the loss of connection between the device and the hub first.

Functionality testing

The Ajax system offers several types of tests to help select the correct installation place for the devices. Tests do not start immediately. However, the waiting time does not exceed the duration of one “hub-device” ping interval. Ping interval can be checked and configured at hub settings (Hub → Settings → Jeweller or Jeweller/Fibra).

To run a test, in the Ajax app:

1. Select the required space.
2. Go to the Devices tab.
3. Select Superior KeyPad TouchScreen G3 Jeweller from the list.
4. Go to Settings .
5. Select a test:
   1. Jeweller signal strength test
   2. Wings signal strength test
   3. Signal attenuation test
6. Run the test.

Device placement

When choosing a location for the device, consider the parameters that affect its operation:

• Jeweller and Wings signal strength.
• Distance between the keypad and the hub or range extender.
• Presence of obstacles for radio signal passage: walls, interfloor ceilings, large objects located in the room.

Consider the recommendations for placement when developing a security system project for your facility. The security system must be designed and installed by specialists. A list of recommended partners is available here.

Superior KeyPad TouchScreen G3 Jeweller is best placed indoors near the entrance. This allows disarming the system before the entry delays have expired and quickly arming the system when leaving the premises.

Signal strength

The Jeweller and Wings signal strength is determined by the number of undelivered or corrupted data packages over a certain period of time. The icon on the Devices tab indicates the signal strength:

• Three bars — excellent signal strength.
• Two bars — good signal strength.
• One bar — low signal strength, stable operation is not guaranteed.
• Crossed out icon — no signal.

Where the keypad cannot be installed

Installation

To mount a keypad:

1. Remove the SmartBracket mounting panel from the keypad. Unscrew the holding screw first and slide the panel down.
2. Fix the SmartBracket panel using double-sided tape to the selected installation spot.
   

   Double-sided tape can only be used for temporary installation. The device attached by the tape may come unstuck from the surface at any time. As long as the device is taped, the tamper will not be triggered when the device is detached from the surface.

   

   SmartBracket has markings on the inner side for easy installation. The intersection of two lines marks the center of the device (not the attachment panel). Orient them when installing the keypad.

   

3. Place the keypad on SmartBracket. The device LED indicator will flash. It is a signal indicating that the enclosure of the keypad is closed.
   

   If the LED indicator doesn’t light up during placing on SmartBracket, check the tamper status in an Ajax app, the integrity of the fastening, and the tightness of the keypad fixation on the panel.

4. Run the Jeweller and Wings signal strength tests. The recommended signal strength is two or three bars. If the signal strength is low (a single bar), we do not guarantee stable operation of the device. Consider relocating the device, as repositioning even by 7.9 inches can significantly improve the signal strength. If there is still poor or unstable signal after the relocation, use ReX 2 Jeweller radio signal range extender.

5. Run Signal attenuation test. During the test, the signal strength can be reduced and increased to simulate different conditions at the installation location. If the installation spot is chosen correctly, the keypad will have a stable signal strength of 2–3 bars.
6. If the tests are passed successfully, remove the keypad from SmartBracket.
7. Fix the SmartBracket panel on the surface with bundled screws. Use all fixing points.
   

   When using other fasteners, ensure they do not damage or deform the panel.

8. Place the keypad on the SmartBracket mounting panel.
9. Tighten the holding screw on the bottom of the keypad’s enclosure. The screw is needed for more reliable fastening and protection of the keypad from quick dismantling.

   

Connecting a third-party power supply unit

When connecting a third-party power supply unit and using Superior KeyPad TouchScreen G3 Jeweller, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety.

Superior KeyPad TouchScreen G3 Jeweller is equipped with terminals for connecting a 10.5 V–14 V⎓ power supply unit. Recommended electrical parameters for the power supply unit are: 12 V⎓ with a current of at least 0.5 A.

When external power is connected, the pre-installed batteries serve as a backup power source. Do not remove them while connecting the power supply.

To connect a third-party power supply unit:

1. Remove the SmartBracket mounting panel. Carefully break out the perforated enclosure part to prepare the holes for the cable:

   

   1 — to output the cable through the wall.
   2 — to output the cable from the bottom. It is enough to break out one of the perforated parts.

2. De-energize external power supply cable.
3. Connect the cable to the terminals by observing polarity (marked on the plastic).

   

4. Route the cable in the cable channel. An example of how to output the cable from the bottom of the keypad:

   

5. Turn on the keypad and place it on the mounting panel.
6. Check the status of batteries and external power in an Ajax app and the overall operation of the device.

Maintenance

Regularly check the functioning of Superior KeyPad TouchScreen G3 Jeweller. The optimal frequency of checks is once every three months. Clean the device enclosure of dust, cobwebs, and other contaminants as they emerge. Use soft, dry wipes suitable for equipment maintenance.

Do not use substances that contain alcohol, acetone, petrol, and other active solvents to clean the device. Gently wipe the touch screen.

The device runs for up to 1.5 years on the pre-installed batteries — a calculated value based on default settings and up to 4 daily interactions with the keypad.

The system will send an early warning when it’s time to replace the batteries. When changing the security mode, the LED will slowly light up and go out.

Technical specifications

Warranty

The warranty for the products of the Limited Liability Company “Ajax Systems Manufacturing” is valid for 2 years after purchase.

If the device does not operate properly, we recommend contacting the support service first, as most technical issues can be resolved remotely.

Contact technical support:

• email
• Telegram

Manufactured by “AS Manufacturing” LLC