On managing thousands of Ajax security systems using an Android smartphone for installers and security companies
FAQ
PRO Desktop allows you to configure video looping from required cameras. It helps you continuously monitor the situation at the site without manually switching the layouts or channels.
To create a slide show, in PRO Desktop:
Go to the Video wall tab.
Enable the Open Video wall widget toggle.
Select at least one display if you have more than one.
Click the slide show icon .
Click the Create slideshow button.
Edit a title and click the Add cameras button.
Select a layout and required channels.
Click Apply, then click Create.
The added slide shows will be available by clicking the corresponding icon . You can start, pause, and edit them.
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PRO Desktop allows you to fix the last timestamp (the point where you stopped seeking) for all cameras. Thus, you can easily find the desired event on different cameras.
When a user focuses on an appropriate timestamp, the system stores this position for 10 minutes and applies the stored timestamp to all channel archives a user opened during these 10 minutes.
The feature is available when cameras or Ajax NVR have a storage device and a user has appropriate privacy permission.
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To quickly and simply navigate the video wall widget, keyboard shortcuts are added to PRO Desktop. These shortcuts give you instant access to key features and help you work within the video wall.
Keyboard shortcut
Description
1
0.5x playback speed
2
1x playback speed (by default)
3
1.5x playback speed
4
2x playback speed
5
4x playback speed (for cameras connected via Ajax NVR only)
6
8x playback speed (for cameras connected via Ajax NVR only)
Space
Play/pause
</>
Previous/next frame
F
Maximize window
Esc
Minimize window
Tab
Archive entry/exit
Keyboard shortcut
Description
Left/right arrow
Pan left/right
Up/down arrow
Tilt up/down
+ (plus key)
Zoom in
– (minus key)
Zoom out
Shift + left arrow
Focus near
Shift + right arrow
Focus far
1–9
Go to PTZ presets from 1 to 9
H
Go to PTZ default settings
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You can use an empty space for 180 days from the date the space was created or from the date the last device was deleted. After this period, an empty space will be deleted.
To avoid space configuration loss, the system sends a notification after 173 days from the date the space was created or from the date the last device was deleted.
The system will delete the empty space even if it is armed. The user can delete the empty space only when the system is disarmed. When the space is deleted (automatically or manually), its events are also deleted.
Yes, you can delete the offline hub from armed space. This can be helpful if the hub fails while the system is armed and there is no way to replace the hub using data transfer. If the hub is removed from the space, the user can continue to use Ajax cameras, Ajax NVR video recorder, and Yale smart lock added to the space.
Admin or Installer with system configuration rights can delete the offline hub from armed space.
Features will remain the same, including the Control and Rooms tabs and quick access to automation devices.
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No such option is provided for. Deleting security system events is prohibited under the requirements of EN 50131.
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Click on the menu icon in the upper left corner of the screen. Select Report a problem.
In the Ajax PRO app, the menu button is available only on the screen with the list of hubs linked to an account.
A window to describe the problem will open. Describe it in as much detail as possible. Specify the exact time or period when the problem occurred. Click Report a problem.
The page for selecting an app to send a report will open. Select the email client you are using. If you took a screenshot or video screen capture showing the problem, attach it to your email.
Send your report.
The problem report is sent to [email protected]. Please do not change the email address for sending a problem report.
You can also send a problem report directly to the support service via Telegram. For this:
When the page for choosing an app opens, select Telegram.
In the app’s search bar, enter @AjaxSystemsSupport_Bot. This is the Ajax technical support team chatbot.
Send a message to the chatbot. Screenshots, screen recording or additional description of the problem can be sent in a follow-up message.
The technical support chatbot does not receive voice and video messages. If you want to send a video file, its size should not exceed 20 MB. If the file size is more than 20 MB, upload the video to the file hosting service and send the technical support team a link to the file, having previously opened access to the file.
Our support team works 24/7/365. Once the request is received and processed, technical support service will respond to the email or Telegram from which this request was sent.
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Intrusion confirmation
Two or more devices from the list (security detectors, sirens, panic buttons, control devices):
You can also select the following devices for intrusion confirmation (please note that the devices below cannot participate in alarm confirmation if you are configuring the system to comply with PD 6662):
With OS Malevich 2.9 update, when the panic button is pressed in the app, not only the event but also the smartphone coordinates are transmitted to the security company. System users can copy the coordinates from the events feed.
The panic button is available in the space regardless of the hub presence.
Ajax apps can be installed on a smartphone from App Store or Google Play. If you don’t have such applications, you can download the installation APK file of the Ajax app through specialized services.
We do not guarantee the correct operation of Ajax apps downloaded through third-party services.
Please, check that the Allow installing applications from unknown sources option is enabled in the smartphone’s settings (depending on the phone model, the option name may vary). When enabled, run the downloaded APK file to install the app.
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Two-factor authentication is supported by the following apps:
Ajax Security System 13.0 and later for iOS
Ajax Security System 5.0 and later for Android
Ajax PRO 13.0 and later for iOS
Ajax PRO 5.0 and later for Android
Ajax PRO Desktop 2.5 and later for Windows and macOS
When hub loses the connection with the server, Ajax apps can notify the users using a standard push-notification sound or a siren sound (enabled by default).
To disable the siren sound when hub loses the connection with the server in the Ajax app:
Go to Service settings of the hub (Device → Hub → Settings → Service).
Select menu item Server Connection.
Enable the option Receive events of server connection loss without alarm.
We would like to recommend you to activate SMS and calls in case of alarms. SMS and calls can be activated in User settings (Ajax app →Devices → Hub → Settings → Users →User Settings).
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To delete a group:
Go to group settings (Hub → Settings → Groups).
Select the group, move all devices to other groups.
After there are no sensors and devices left in the group, you can delete it by the group settings.
At the moment, it is impossible to delete all groups from the hub. To completely remove all groups, the hub must be returned to the factory settings!
In hubs with the firmware version OS Malevich 2.6 and latest hub administrator can limit the user’s access to the following functionality:
Night mode activation (perimeter security)
Panic Button
View cameras
Turning on/off automation devices
View devices and rooms
View notifications
All these settings you can find in the user’s settings (Hub → → Users →User settings).
The rights to the group, viewing notifications, devices and rooms can only be removed from the user account!
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The second IP address is a backup in case of direct connection to the Central Monitoring Station (CMS).
If the main IP address is not available, the hub uses the second IP address to send events.
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The direct connection (Monitoring Station tab) is the channel used to transmit hub events directly to the Central Monitoring Station (CMS) of the security provider, bypassing our server.
When direct connection is used, all events are communicated directly to the security company’s central monitoring station without affecting the functioning of the Ajax apps. If the direct connection is lost for any reason, the server acts as a redundant communication channel.
You need to click on the Number field, enter the balance check USSD code (available from the mobile phone service provider).
After entering the number, click “Check balance”. It takes about a minute to complete the request. After the query is executed, you will see the status of the SIM card account.
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To find out which version of the app you have, сlick on the menu icon in the upper left corner of the screen. App information can be found in the lower left corner.
It is possible. In the Ajax Security System application, on average, you can add up to 50 Hubs. Such an amount can withstand the average user’s smartphone, the number of the attached Hubs is not limited and depends only on the phone characteristics.
However, we do not recommend using the Ajax Security System application to monitor a large number of objects, for these purposes there is a solution for professional installers, Ajax PRO: Tool For Engineers.
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Select the space in the Ajax app, and go to its settings: the Control tab → .
Go to Users and select a user who wants SMS alerts.
Go to Notifications settings and activate the required event types in the SMS field.
Please note that SMS may attract additional costs depending on the terms of the tariff plan.
Select the space if you have several or use a PRO app.
Go to the space settings by clicking on the icon .
Go to Users.
Click the Send invites button.
Manually enter the email address of the person you want to invite to the space or select a person from your contacts by clicking the Add from contacts button.
Click Continue.
An invitation to control the system is sent to the specified email address. If the email user has an Ajax account, the space will automatically appear in the user’s app. The Users menu displays such a person in the Active users section.
If the user does not have an account, they must install the Ajax app for iOS or Android and use the email address provided when registering. In the Users menu, such a person will appear in the Pending invites section.
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Go to the Devices tab, select the device you want to check.
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Open the Ajax app and click on the menu icon in the upper left corner of the screen.
If you did not sign up to the PRO Application, create a user account and then log in. You may use the same email and phone number as in the usual Ajax user account.
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