KeyPad TouchScreen user manual

Functional elements

1. Ambient light sensor for automatically adjusting the backlight brightness.
2. IPS touchscreen display with a 5-inch diagonal.
3. Ajax logo with an LED indicator.
4. Cards/key fobs/Bluetooth reader.
5. SmartBracket mounting panel. To remove the panel, slide it down.
6. Perforated part of the mounting panel for triggering a tamper in case of any attempt to detach the keypad from the surface. Do not break it off.
7. Perforated part of the mounting panel for routing cables through the wall.
8. Built-in buzzer.
9. Tamper button.
10. QR code with the device ID for adding the keypad to the Ajax system.
11. Power button.
12. Terminals for connecting an external power supply unit (not included). The terminals can be removed from the holders when necessary.
13. Cable channel for routing the cable from the third-party power supply unit.
14. Perforated part of the mounting panel for routing cables from the bottom.
15. The hole for attaching the SmartBracket mounting panel with a holding screw.

Compatible hubs and range extenders

A compatible Ajax hub with the firmware OS Malevich 2.16.1 and higher is required for the keypad to operate.

Operating principle

KeyPad TouchScreen features a built-in buzzer, a touchscreen display, and a reader for contactless authorization. The keypad can be used to control security modes and automation devices and to notify about system alarms.

The keypad can automatically adjust the backlight brightness and wakes up upon approach. Sensitivity is adjustable in the app. KeyPad TouchScreen interface is inherited from Ajax Security System app. There are dark and light interface appearances to choose from. A 5-inch diagonal touchscreen display provides access to the security mode of an object or any group and control over automation scenarios. The display also indicates system malfunctions, if present (when system integrity check is enabled).

Depending on the settings, the KeyPad TouchScreen built-in buzzer notifies about:

• alarms;
• security mode changes;
• entry/exit delays;
• triggering of the opening detectors.

The keypad operates using pre-installed batteries. It can also be powered by a third-party power supply unit with a voltage range of 10.5–14 V⎓ and an operating current of at least 0.5 A. When external power is connected, the pre-installed batteries serve as a backup power source.

Security control

KeyPad TouchScreen can arm and disarm the entire object or specific groups, and activate Night Mode. Use the Control tab to change the security mode. You can control the security using KeyPad TouchScreen through:

1. Smartphones. With the installed Ajax Security System app and Bluetooth Low Energy (BLE) support. Smartphones can be used instead of Tag or Pass for user authorization. BLE is a low-power consumption radio protocol. The keypad supports Android and iOS smartphones with BLE 4.2 and higher.
2. Cards or key fobs. To quickly and securely identify users, KeyPad TouchScreen uses the DESFire® technology. DESFire® is based on the ISO 14443 international standard and combines 128-bit encryption and copy protection.
3. Codes. KeyPad TouchScreen supports general, personal codes, and codes for unregistered users.

Access codes

• Keypad code is a general code set up for the keypad. When used, all events are sent to Ajax apps on behalf of the keypad.
• User code is a personal code set up for users connected to the hub. When used, all events are sent to Ajax apps on behalf of the user.
• Keypad access code is a code set up for a person who is not registered in the system. When used, events are sent to Ajax apps with a name associated with this code.
• RRU code is an access code for the rapid response units (RRU) activated after the alarm and valid for a specified period. When the code is activated and used, events are delivered to Ajax apps with a title associated with this code.

The number of personal, keypad access, and RRU codes depends on the hub model.

Access rights and codes can be adjusted in Ajax apps. If the code is compromised, it can be changed remotely, so there is no need to call an installer to the object. If a user loses their Pass, Tag, or smartphone, an admin or a PRO with system configuration rights can instantly block the device in the app. Meanwhile, a user can use a personal code to control the system.

Security control of the groups

KeyPad TouchScreen allows controlling the groups’ security (if Group Mode is enabled). You can also adjust the keypad settings to determine which groups will be shared (keypad groups). By default, all groups are visible on the keypad display in the Control tab. You can learn more about group security management in this section.

Emergency buttons

For emergencies, the keypad features the Panic tab with three buttons:

• Panic button;
• Fire;
• Auxiliary alarm.

In Ajax app, an admin or a PRO with the rights to configure the system can select the number of buttons displayed in the Panic tab. There are two options available in the KeyPad TouchScreen settings: only Panic button (by default) or all three buttons. The text of notifications in apps and event codes transmitted to the Central Monitoring Station (CMS) depend on the selected button type.

You can also activate accidental press protection. In this case, the user confirms alarm transmission by pressing the Send button on the keypad display. The confirmation screen appears after pressing any panic button.

Pressing emergency buttons can trigger Alarm scenarios in Ajax system.

Scenarios management

The separate keypad tab holds up to six buttons that control one automation device or a group of devices. Group scenarios provide more convenient control over multiple switches, relays, or sockets simultaneously.

Create automation scenarios in the keypad settings and manage them using KeyPad TouchScreen.

Indication of malfunctions and security mode

KeyPad TouchScreen informs users about system malfunctions and security mode through:

• display;
• logo;
• sound indication.

Depending on the settings, the logo lights up red continuously or when the system or group is armed. KeyPad TouchScreen indication is shown on the display only when it is active. The built-in buzzer notifies about alarms, door openings, and entry/exit delays.

Fire alarm muting

In case of a fire alarm in the system, you can mute it using KeyPad TouchScreen.

Pressing the Fire emergency button in the Panic tab doesn’t activate Interconnected Fire Detectors Alarm (if enabled). When sending an emergency signal from the keypad, an appropriate notification will be transmitted to the app and the CMS.

The screen with information about the fire alarm and the button to mute it will appear on all KeyPad TouchScreen with the Mute Fire Alarm feature enabled. If the mute button has already been pressed on the other keypad, a corresponding notification appears on the remaining KeyPad TouchScreen displays. Users can close the fire alarm muting screen and use other keypad features. To reopen the muting screen, press the icon on the KeyPad TouchScreen display.

To instantly display the fire alarm muting screen on the KeyPad TouchScreen, enable the Always Active Display toggle in the KeyPad settings. Also, connect the third-party power supply.

Otherwise, the muting screen will only be displayed when the keypad wakes up.

Duress code

KeyPad TouchScreen supports a duress code that allows you to simulate alarm deactivation. In this case, neither the Ajax app nor the sirens installed at the facility will reveal your actions. Still, the security company and other security system users will be alerted about the incident.

User pre-authorization

Pre-authorization feature is essential to prevent unauthorized access to the control panel and the current system state. The feature can be activated separately for the Control and Scenarios tabs in the keypad settings.

The screen for entering the code is displayed on the tabs for which pre-authorization is activated. The user should authenticate first, either by entering a code or presenting a personal access device to the keypad. The exception is the Alarm tab, which allows unauthorized users to send an emergency signal.

Unauthorized Access Auto-Lock

If an incorrect code is entered or a non-verified access device is used three times in a row within 1 minute, the keypad will lock for the time specified in its settings. During this time, the hub will ignore all codes and access devices, while informing the security system users about attempted unauthorized access. KeyPad TouchScreen will turn off the reader and block access to all tabs. The keypad’s display will show an appropriate notification.

PRO or a user with system configuration rights can unlock the keypad through the app before the specified locking time expires.

Two-Stage Arming

KeyPad TouchScreen can participate in two-stage arming, but cannot be used as a second-stage device. The two-stage arming process using Tag, Pass, or smartphone is similar to using a personal or general code on the keypad.

Jeweller and Wings data transfer protocols

Jeweller and Wings are two-way wireless data transfer protocols that provide fast and reliable communication between the hub and devices. The keypad uses a Jeweller to transmit alarms and events, and Wings to update firmware, transmit the list of groups, rooms, and other additional information.

Sending events to the monitoring station

The Ajax system can transmit alarms to both PRO Desktop monitoring app and the central monitoring station (CMS) in the formats of SurGard (Contact ID), SIA (DC-09), ADEMCO 685, and other protocols.

KeyPad TouchScreen can transmit the following events:

1. Entry of the duress code.
2. Pressing the panic button. Each button has its own event code.
3. Keypad lock due to an unauthorized access attempt.
4. Tamper alarm/recovery.
5. Loss/restoration of connection with the hub (or radio signal range extender).
6. Arming/disarming the system.
7. Unsuccessful attempt to arm the security system (with the system integrity check enabled).
8. Permanent deactivation/activation of the keypad.
9. One-time deactivation/activation of the keypad.

When an alarm is received, the operator at the security company’s monitoring station knows what happened and precisely where to dispatch a rapid response team. The addressability of Ajax devices allows sending events to PRO Desktop or the CMS, including the device type, its name, security group, and virtual room. Note that the list of transmitted parameters may vary depending on the CMS type and the selected communication protocol for the monitoring station.

The ID and device number can be found in its states in the Ajax app.

Adding to the system

KeyPad TouchScreen is incompatible with Hub Jeweller, Hub Plus Jeweller, and third-party security control panels.

To connect KeyPad TouchScreen to the hub, the keypad must be located at the same secured facility as the system (within the range of ​​the hubs radio network). For the keypad to work via the ReX 2 radio signal range extender, you must first add the keypad to the hub and then connect it to ReX 2 in the range extender’s settings.

The hub and the device must operate at the same radio frequency; otherwise, they are incompatible. The radio-frequency range of the device might vary based on the region. We recommend purchasing and using Ajax devices in the same region. You can verify the range of operating radio frequencies with the technical support service.

Before adding a device

1. Install the Ajax app.
2. Log in to your account or create a new one.
3. Select a space or create a new one.
   What is a space
   How to create a space
   

   The space functionality is available for apps of such versions or later:

   • Ajax Security System 3.0 for iOS;
   • Ajax Security System 3.0 for Android;
   • Ajax PRO: Tool for Engineers 2.0 for iOS;
   • Ajax PRO: Tool for Engineers 2.0 for Android;
   • Ajax PRO Desktop 4.0 for macOS;
   • Ajax PRO Desktop 4.0 for Windows.
4. Add at least one virtual room.
5. Add a compatible hub to the space. Ensure the hub is switched on and has internet access via Ethernet, Wi-Fi, and/or mobile network.
6. Ensure the space is disarmed, and the hub is not starting an update by checking statuses in the Ajax app.

Only a PRO or a space admin with the rights to configure the system can add a device to the hub.

Connecting to the hub

1. Open the Ajax app. Select the hub where you want to add the keypad.
2. Go to the Devices tab. Click Add Device.
3. Name the device, scan or manually input the QR code (placed on the keypad and the package box), and select a room and a group (if Group Mode is enabled).
4. Press Add.
5. Switch on the keypad by holding the power button for 3 seconds.

If the connection fails, turn off the keypad and try again in 5 seconds. Note that if the maximum number of devices has already been added to the hub (depending on the hub model), you will be notified when you try to add a new one.

KeyPad TouchScreen features a built-in buzzer that can notify of alarms and specific system states, but it is not a siren. You can add up to 10 such devices (including sirens) to the hub. Consider this when planning your security system.

Once connected to the hub, the keypad will appear in the list of hub devices in the Ajax app. The update frequency for device statuses in the list depends on the Jeweller or Jeweller/Fibra settings, with the default value of 36 seconds.

KeyPad TouchScreen works with only one hub. When connected to a new hub, it stops sending events to the old one. Adding the keypad to a new hub does not automatically remove it from the device list of the old hub. This must be done through the Ajax app.

Malfunctions

When a KeyPad TouchScreen malfunction is detected, the Ajax app displays a malfunction counter on the device icon. All malfunctions are indicated in the keypad’s states. Fields with malfunctions will be highlighted in red.

A malfunction is displayed if:

• the keypad enclosure is open (tamper is triggered);
• there is no connection with the hub or radio signal range extender via Jeweller;
• there is no connection with the hub or radio signal range extender via Wings;
• the keypad’s battery is low;
• the keypad’s temperature is outside acceptable limits.

Icons

Icons in the app

The icons in the app display some keypad states. To access them:

1. Sign in to the Ajax app.
2. Select the hub.
3. Go to the Devices tab.

Icon	Meaning
	Jeweller signal strength. Displays the signal strength between the hub and the device. The recommended value is 2–3 bars. Learn more
	The keypad battery charge level is OK or it is charging.
	The keypad has a malfunction. The list of malfunctions is available in the keypad states. Learn more
	Displayed when the keypad Bluetooth module is enabled.
	Bluetooth setup is not complete. The description is available in the keypad states.
	A firmware update is available. Go to the keypad states or settings to find the description and launch an update. The icon is not available in the Ajax Security System app with version 3.0 and higher for iOS and Android. To update the firmware, connect the external power supply to KeyPad TouchScreen. Learn more
	Displayed when the keypad is operating via a radio signal range extender.
	Pass/Tag reading is enabled in KeyPad TouchScreen settings.
	Chime on opening is enabled in KeyPad TouchScreen settings.
	Device is permanently deactivated. Learn more
	Tamper alarm notifications are permanently deactivated. Learn more
	Device is deactivated until the first disarming of the system. Learn more
	Tamper alarm notifications are deactivated until the first disarming of the system. Learn more
	The device was not transferred to the new hub. Learn more

Icons on the display

Icons appear on top of the display and inform about specific system states or events.

Icon	Meaning
	System restoration is required after an alarm. The user can either send a request or restore the system depending on their account type. To do so, click the icon and select the required button on the screen. Learn more
	Mute fire alarm. It appears after closing the fire alarm muting screen. Users can click the icon anytime and mute the fire alarm, including the interconnected fire alarm. Learn more
	Chime on opening is disabled. Click the icon to enable. Appears on the display when the required settings are adjusted.
	Chime on opening is enabled. Click the icon to disable. Appears on the display when the required settings are adjusted.

States

The states provide information about the device and its operating parameters. The states of KeyPad TouchScreen can be found in the Ajax apps:

1. Go to the Devices tab.
2. Select KeyPad TouchScreen from the list.

Parameter	Value
Malfunction	Clicking on opens the list of the KeyPad TouchScreen malfunctions. The field is displayed only if a malfunction is detected.
New firmware version available	Clicking on opens the instructions for updating the keypad’s firmware. The field is displayed if a new firmware version is available. The state is not displayed in the Ajax Security System app with version 3.0 and higher for iOS and Android. To update the firmware, connect an external power supply to KeyPad TouchScreen.
Warning	Clicking on opens the list of the settings and permissions that the app needs to be granted for the correct operation of the keypad.
Jeweller Signal Strength	Signal strength between the hub or range extender and the device on the Jeweller channel. The recommended value is 2–3 bars. Jeweller is a protocol for transmitting KeyPad TouchScreen events and alarms.
Connection via Jeweller	Connection status on the Jeweller channel between the device and the hub (or the range extender): Online — the device is connected to the hub or the range extender. Offline — the device is not connected to the hub or the range extender. Check the keypad connection.
Wings Signal Strength	Signal strength between the hub or the range extender and the device on the Wings channel. The recommended value is 2–3 bars. Wings is a protocol for updating a firmware and transmitting the list of the groups, rooms and other additional information.
Connection via Wings	Connection status on the Wings channel between the hub or the range extender and the device: Online — the device is connected to the hub or the range extender. Offline — the device is not connected to the hub or the range extender. Check the keypad connection.
Transmitter power	Displays the selected power of the transmitter. The parameter appears when the Max or Attenuation option is selected in the Signal Attenuation Test menu.
Battery Charge	The battery charge level of the device: OK Battery low When the batteries are low, the Ajax apps and the security company will receive appropriate notifications. After sending a low battery notification, the keypad can work for up to 2 weeks.
Lid	The status of the keypad tamper that responds to detachment or opening of the device enclosure: Open — the keypad was removed from the SmartBracket or its integrity was compromised. Check the device. Closed — the keypad is installed on the SmartBracket mounting panel. The integrity of the device enclosure and the mounting panel is not compromised. Normal state. Learn more
External Power	Keypad external power supply connection status: Connected — external power supply is connected to the device. Disconnected — the external power is disconnected. The device runs on batteries. Learn more
Always Active Display	Displayed when the Always Active Display toggle is enabled in the keypad settings and external power supply is connected.
Alarms Sound Indication	Shows the status of the Activate keypad buzzer if an alarm in the system is detected setting.
Alarm duration	Duration of sound signal in case of alarm. Sets in increments of 3 seconds. Displayed when the Activate keypad buzzer if alarm in the system is detected toggle is enabled.
Pass/Tag Reading	Displays if the reader for cards and key fobs is enabled.
Bluetooth	Displays if the keypad’s Bluetooth module is enabled for controlling the system with a smartphone.
Beeps Settings
Arming/Disarming	When enabled, the keypad notifies about arming and disarming with a short beep.
Night Mode Activation/Deactivation	When enabled, the keypad notifies you when the Night Mode is switched on/off by making a short beep.
Entry Delays	When enabled, the keypad beeps about delays when entering.
Exit Delays	When enabled, the keypad beeps about delays when leaving.
Entry Delays in Night Mode	When enabled, the keypad beeps about delays when entering in Night Mode.
Exit Delays in Night Mode	When enabled, the keypad beeps about delays when leaving in Night Mode.
Chime on opening	When enabled, a siren notifies about opening detectors triggering in the Disarmed system mode. Learn more
Beep Volume	Displayed if the notifications about arming/disarming, entry/exit delay, and opening are activated. Shows the buzzer volume level for notifications.
Permanent Deactivation	Shows the status of the keypad permanent deactivation setting: No — the keypad operates in the normal mode. Lid only — the hub administrator has disabled notifications about triggering of the keypad tamper. Entirely — the keypad is entirely excluded from the operation of the system. The device does not execute system commands and does not report alarms or other events. Learn more
One-Time Deactivation	Shows the status of the keypad one-time deactivation setting: No — the keypad operates in the normal mode. Lid only — notifications on the keypad tamper triggering are disabled until the first disarm. Entirely — the keypad is entirely excluded from the operation of the system until the first disarm. The device does not execute system commands and does not report alarms or other events. Learn more
Firmware	Keypad firmware version.
ID	Keypad ID. Also available on the QR code on the device enclosure and its package box.
Device No.	Number of the device loop (zone).

Settings

To change the KeyPad TouchScreen settings in the Ajax app:

1. Go to the Devices tab.
2. Select KeyPad TouchScreen from the list.
3. Go to Settings by clicking on the icon.
4. Set the required parameters.
5. Click Back to save the new settings.

Security Management

Automation Scenarios

Emergency Signals

Setting	Value
On-Screen Emergency Buttons	When enabled, the user can send an emergency signal or call for help from the keypad Panic tab. When disabled, the Panic tab is hidden from the keypad display.
Button type	Selecting the number of buttons to display on the Panic tab. Two options are available: Only the Panic button (by default). Three buttons: Panic button, Fire, Auxiliary alarm.
Accidental Press Protection	When enabled, sending an alarm requires additional confirmation from the user.
Alert with a siren
If panic button is pressed	When enabled, the sirens added to the system are activated when the Panic button is pressed.
If fire alarm button is pressed	When enabled, the sirens added to the system are activated when the Fire button is pressed. The toggle is displayed if an option with three buttons is enabled in the Button type menu.
If auxiliary request button is pressed	When enabled, the sirens added to the system are activated when the Auxiliary alarm button is pressed. The toggle is displayed if an option with three buttons is enabled in the Button type menu.

Display Settings

Sound Indication Settings

KeyPad TouchScreen has a built-in buzzer that performs the following functions depending on the settings:

1. Indicates the security status and also the Entry/Exit delays.
2. Chimes on opening.
3. Informs about alarms.

We do not recommend using KeyPad TouchScreen instead of the siren. The keypad’s buzzer is meant for additional notifications only. Ajax sirens are designed to deter intruders and draw attention. A properly installed siren is more difficult to dismantle due to its elevated mounting position compared to a keypad at eye level.

Adjust the entry/exit delays in the appropriate detectors settings, not the keypad settings.

Learn more

Setting the keypad response to device alarms

KeyPad TouchScreen can respond to alarms from each detector in the system with a built-in buzzer. The function is useful when you do not need to activate the buzzer for the alarm of a specific device. For example, this can be applied to the triggering of LeaksProtect leakage detector.

By default, the keypad response is enabled for alarms of all devices in the system.

To set the keypad response to a device alarm:

1. Open the Ajax app.
2. Go to the Devices tab.
3. Select the device for which you want to configure the keypad response from the list.
4. Go to the device Settings by clicking on the icon.
5. Find the Alert with a siren option and select the toggles which will activate it. Enable or disable the function.
6. Repeat steps 3–5 for the rest of the system devices.

Setting the keypad response to tamper alarm

KeyPad TouchScreen can respond to enclosure alarms from each system device with a built-in buzzer. When the function is activated, the keypad built-in buzzer will emit a sound signal upon triggering the tamper button of the device.

To set the keypad response to a tamper alarm:

1. Open the Ajax app.
2. Go to the Devices tab.
3. Select the hub and go to its Settings .
4. Select the Service menu.
5. Go to the section Sounds and Alerts.
6. Enable the If lid of hub or any detector is open toggle.
7. Click Back to save the new settings.

Tamper button reacts to opening and closing of the enclosure, regardless of the armed mode of the device or system.

Setting the keypad response to pressing the panic button in the Ajax apps

You can configure the keypad response to alarm when the panic button is pressed in the Ajax apps. To do this, follow these steps:

1. Open the Ajax app.
2. Go to the Devices tab.
3. Select the hub and go to its Settings .
4. Select the Service menu.
5. Go to the section Sounds and Alerts.
6. Enable the If in-app panic button is pressed toggle.
7. Click Back to save the new settings.

Setting the keypad after-alarm indication

The keypad can inform about triggering in the armed system through LED indication.

The option functions as follows:

1. The system registers the alarm.
2. The keypad plays an alarm signal (if enabled). The duration and volume of the signal depend on the device settings.
3. The keypad’s LED flashes twice (once every 3 seconds) until the system is disarmed.

Thanks to this feature, system users and security company patrols can understand that the alarm has occurred.

The KeyPad TouchScreen after-alarm indication does not work for always active detectors, if the detector was triggered when the system was disarmed.

To enable the KeyPad TouchScreen after-alarm indication, in Ajax PRO app:

1. Go to hub settings:
   • Hub → Settings → Service → LED Indication.
2. Specify which events KeyPad TouchScreen will inform about by double flashing of the LED indicator before the system is disarmed:
   • Confirmed intrusion/hold-up alarm.
   • Single intrusion/hold-up alarm.
   • Lid Opening.
3. Select the required KeyPad TouchScreen in the Devices menu. Click Back to save the parameters.
4. Click Back. All values will be applied.

How to set Chime

If Chime on opening is enabled, KeyPad TouchScreen notify you with a short beep if the opening detectors are triggered when the system is disarmed. The feature is used, for example, in stores to notify employees that someone has entered the building.

Notifications are configured in two stages: setting up the keypad and setting up opening detectors. This article provides more information about Chime and how to set up detectors.

To set the keypad response:

1. Open the Ajax app.
2. Go to the Devices tab.
3. Select KeyPad TouchScreen and go to its Settings .
4. Go to the Sound Indication menu → Beeps Settings.
5. Enable the Chime on opening toggle in the Beep when disarmed category.
6. Set the required notifications volume.
7. Click Back to save the settings.

If the settings are made correctly, a bell icon appears in the Control tab of the Ajax app. Click it to activate or deactivate chime on opening.

To set the chime control from the keypad display:

1. Open the Ajax app.
2. Go to the Devices tab.
3. Select KeyPad TouchScreen and go to its Settings .
4. Enable the Chime managing with keypad toggle.

If the settings are made correctly, a bell icon appears in the Control tab on the keypad display. Click it to activate/deactivate chime on opening.

Codes setting

Unregistered user codes

To set an access code for a user without an account:

1. Select the hub in the Ajax app.
2. Go to the Settings menu.
3. Go to the Keypad Access Codes menu.
4. Click Add Code. Set up Name and Access Code. Contains from 4 to 6 digits.
5. Click Add to save the data.

To set a duress code for a user without an account:

1. Select Keypad Access Codes menu in the hub settings.
2. Select the required unregistered user.
3. Click Add Duress Code. Set the code. Contains from 4 to 6 digits.
4. Click Done.

For unregistered users, you can adjust the access to security management. First, enable Group Mode. Then, select the Keypad Access Codes menu in the hub settings, find the required user, and set the appropriate parameters in the Security Management menu.

RRU Code

Only a PRO with the rights to configure the system can create and configure the RRU codes in the Ajax PRO apps. More information about configuring this feature you can find in this article.

The RRU codes are supported by hubs (except the Hub model) with OS Malevich 2.17 and higher.

Cards and key fobs adding

KeyPad TouchScreen can work with Tag key fobs, Pass cards, and third-party devices that support DESFire® technology.

Before adding third-party devices that support DESFire®, make sure they have enough free memory to handle the new keypad. Preferably, the third-party device should be pre-formatted.

This article provides information on how to reset Tag or Pass.

The maximum number of connected Passes and Tags depends on the hub model. The connected Passes and Tags do not affect the total device limit on the hub.

How to add a Tag or Pass to the system

1. Open the Ajax app.
2. Select the hub to which you want to add a Tag or Pass.
3. Go to the Devices tab.
   

   Make sure the Pass/Tag Reading feature is enabled in at least one keypad setting.

4. Click Add Device.
5. Select Add Pass/Tag.
6. Specify the type (Tag or Pass), colour, device name, and user (if necessary).
7. Click Next. After that, the hub will switch to the device registration mode.
8. Go to any compatible keypad with Pass/Tag Reading enabled and activate it.

   After activation, KeyPad TouchScreen will display a screen for switching the keypad to the access devices registration mode. Click the Start button.

   

   A screen updates automatically if the external power supply is connected and the Always Active Display toggle is enabled in the keypad settings.

   The screen for switching the keypad to the registration mode will appear on all KeyPad TouchScreen of the system. When an admin or PRO with rights to configure the system starts registering Tag/Pass at one keypad, the rest will switch to their initial state.

9. Present Pass or Tag with the wide side to the keypad reader for a few seconds. It is marked with wave icons on the body. Upon successful addition, you will receive a notification in the Ajax app and on the keypad display.

If the connection fails, try again in 5 seconds. Please note that if the maximum number of Tag or Pass devices has already been added to the hub, you will receive a corresponding notification in the Ajax app when adding a new device.

Both Tag and Pass can work with several hubs at the same time. The maximum number of hubs is 13. If you try to bind a Tag or Pass to a hub that has already reached the hub limit, you will receive a corresponding notification. To bind such a key fob/card to a new hub, you will need to reset it.

If you need to add another Tag or Pass, click Add Another Pass/Tag in the app. Repeat steps 6–9.

How to delete a Tag or Pass from the hub

Resetting will delete all settings and bindings of key fobs and cards. In this case, the reset Tag and Pass are only removed from the hub from which the reset was made. On other hubs, Tag or Pass are still displayed in the app but cannot be used to manage the security modes. These devices should be removed manually.

1. Open the Ajax app.
2. Select the hub.
3. Go to the Devices tab.
4. Select a compatible keypad from the device list.
   

   Make sure the Pass/Tag Reading feature is enabled in the keypad settings.

5. Go to the keypad settings by clicking the icon.
6. Click Pass/Tag Reset menu.
7. Click Continue.
8. Go to any compatible keypad with Pass/Tag Reading enabled and activate it.

   After activation, KeyPad TouchScreen will display a screen for switching the keypad to the access devices resetting mode. Click the Start button.

   

   A screen updates automatically if the external power supply is connected and the Always Active Display toggle is enabled in the keypad settings.

   The screen for switching the keypad to the resetting mode will appear on all KeyPad TouchScreen of the system. When an admin or PRO with rights to configure the system starts resetting Tag/Pass at one keypad, the rest will switch to the initial state.

9. Put Pass or Tag with the wide side to the keypad reader for a few seconds. It is marked with wave icons on the body. Upon successful formatting, you will receive a notification in the Ajax app and on the keypad display. If the formatting fails, try again.
10. If you need to reset another Tag or Pass, click Reset another Pass/Tag in the app. Repeat step 9.

Bluetooth Setting

KeyPad TouchScreen supports security modes control by presenting a smartphone to the sensor. Security management is established through a Bluetooth communication channel. This method is convenient, secure, and fast, as there is no need to enter a password, add a phone to the keypad, or use Tag or Pass that could be lost.

Bluetooth authentication is available only for Ajax Security System users.

To enable Bluetooth authentication in the app

1. Connect KeyPad TouchScreen to the hub.
2. Enable the keypad Bluetooth sensor:

   Devices → KeyPad Touchscreen → Settings → Enable the Bluetooth toggle.

3. Click Back to save the settings.

To set up Bluetooth authentication

1. Open the Ajax Security System app and select the hub to which the KeyPad TouchScreen with enabled Bluetooth authentication is added. By default, authentication with Bluetooth is available for all users of such system.
   

   To prohibit Bluetooth authentication for certain users:

   1. In the Devices tab select the hub and go to its settings .
   2. Open Users menu and the required user from the list.
   3. In the Permissions section, disable the Security management via Bluetooth toggle.
2. Allow the Ajax Security System app to use Bluetooth if it was not previously granted. In this case, the warning appears at KeyPad TouchScreen States. Pressing the symbol opens the window with explanations of what to do. Enable the Security management with a phone toggle at the bottom of the opened window.

   

   Grant the app permission to find and connect to nearby devices. The popup window for Android and iOS smartphones can differ.

   

   Also, the Security management with a phone toggle can be enabled in the app settings:

   • Click the icon in the upper left corner of the screen, select the App Settings menu.
   • Open menu System Settings and enable Security management with a phone toggle.

   

3. We recommend configuring Geofence for the stable performance of Bluetooth authentication. The warning appears at KeyPad TouchScreen States if Geofence is disabled and the app is not allowed to use the smartphone location. Pressing the symbol opens the window with explanations of what to do.

   

   

   Bluetooth authentication can be unstable if Geofence function is disabled. You will need to launch and minimize the app if the system switches it to the sleep mode.

   You can control the system faster via Bluetooth, when the Geofence function is activated and configured. All you need is to unlock the phone and present it to the keypad sensor.

   How to set up Geofence

4. Enable the Keep app alive to manage security via Bluetooth toggle. For this, go to Devices → Hub → Settings → Geofence.
5. Ensure that Bluetooth is enabled on your smartphone. If it is disabled, the warning appears in the keypad States. Pressing the symbol opens the window with explanations of what to do.
6. Enable the Keep-Alive Service toggle in the app settings for Android smartphones. For this, in the upper left corner of the screen, click the → App Settings → System Settings.

Pre-authorization

When the feature is enabled, access to the control panel and current system state is blocked. To unblock it, the user should authenticate: enter an appropriate code or present a personal access device to the keypad.

If pre-authorization is enabled, the Arming without Code feature is unavailable in the keypad settings.

You can authenticate in two ways:

1. In the Control tab. After login, the user will see the shared groups of the system (if Group Mode is activated). They are specified in the keypad settings: Security Management → Shared Groups. By default, all the system groups are shared.

   

2. In the Log in tab. After login, the user will see available groups that were hidden from the shared group list.

   

   

   The keypad display switches to the initial screen after 10 seconds from the last interaction with it. Enter the code or present a personal access device again to control the system with KeyPad TouchScreen.

Pre-authorization with a keypad code

1. Enter the keypad code or keypad duress code (if needed).
2. Press OK.

For example: 1234 → OK.

Incorrectly entered numbers can be cleared with the button.

Controlling security

Using codes, Tag/Pass, or a smartphone, you can control the Night Mode and the security of the entire object or separate groups. The user or PRO with the rights to configure the system can set up access codes. This chapter provides information on how to add Tag or Pass to the hub. To control with a smartphone, adjust the appropriate Bluetooth parameters in the keypad settings. Turn on the smartphone Bluetooth, Location, and unlock the screen.

KeyPad TouchScreen is locked for the time specified in the settings if an incorrect code is entered, or an unverified access device is presented three times in a row within 1 minute. The corresponding notifications are sent to users and the monitoring station of the security company. A user or PRO with the rights to configure the system can unlock KeyPad TouchScreen in the Ajax app.

If Group Mode is disabled, an appropriate icon on the keypad display indicates the current security mode:

• — Armed.
• — Disarmed.
• — Night Mode.

If Group Mode is enabled, users see the security mode of each group separately. The group is armed if its button outline is white and it is marked with icon. The group is disarmed if its button outline is grey and it is marked with icon.

The buttons of the groups in the Night Mode are framed in a white square on the keypad display.

If a personal or access code, Tag/Pass, or smartphone is used, the name of the user who changed the security mode is displayed in the hub event feed and in the notifications list. If a general code is used, the name of the keypad from which the security mode was changed is displayed.

The step sequence to change the security mode with the keypad depends on whether user pre-authorization is enabled in the KeyPad TouchScreen settings.

If pre-authorization is enabled

If pre-authorization is disabled

Example of entering codes

Code	Example	Note
Keypad code Keypad duress code	1234 → OK	Incorrectly entered numbers can be cleared with the button.
User code User duress code	2 → → 1234 → OK	Enter the user ID first, press the button, and then enter a personal code. Incorrectly entered numbers can be cleared with the button.
Code of unregistered user Duress code of unregistered user	1234 → OK	Incorrectly entered numbers can be cleared with the button.
RRU Code	1234 → OK	Incorrectly entered numbers can be cleared with the button.

Easy armed mode change

Easy armed mode change feature allows you to change the security mode to the opposite using Tag/Pass or smartphone, without confirmation with the Arm or Disarm buttons. Go to the keypad settings to enable the feature.

To change the security mode to the opposite

1. Activate the keypad by approaching it or holding your hand in front of the sensor. Perform pre-authorization if necessary.
2. Present Tag/Pass or smartphone.

Two-stage arming

KeyPad TouchScreen can participate in two-stage arming but cannot be used as a second-stage device. The two-stage arming process using Tag, Pass or smartphone is similar to using a personal or general code on the keypad.

The system users can see whether the arming is started or incomplete on the keypad display. If Group Mode is activated, the colour of the group buttons depends on the current state:

• Grey — disarmed, arming process not started.
• Green — arming process started.
• Yellow — arming is incomplete.
• White — armed.

Managing scenarios with the keypad

KeyPad TouchScreen allows you to create up to six scenarios to control one or a group of automation devices.

To create a scenario:

1. Open the Ajax app. Select the hub with at least one KeyPad TouchScreen and automation device. Add one if necessary.
2. Go to the Devices tab.
3. Select KeyPad TouchScreen from the list and go to the Settings menu.
4. Go to the Automation Scenarios menu. Enable the Scenarios Management toggle.
5. Open the Keypad Scenarios menu.
6. Press Add Scenario.
7. Select one or more automation devices. Press Next.
8. Enter the scenario name in the Name field.
9. Select device action during the scenario performance.
10. Press Save.
11. Press Back to return to the Automation Scenarios menu.
12. If necessary, activate the Pre-authorization toggle.

Created scenarios are displayed in the app: KeyPad TouchScreen → Settings → Automation Scenarios → Keypad Scenarios. You can turn them off, adjust settings, or delete them at any time.

To remove a scenario:

1. Go to the Settings of KeyPad TouchScreen.
2. Open Automation Scenarios → Keypad Scenarios menu.
3. Select the scenario you want to remove.
4. Press Next.
5. Press Delete Scenario.

The user can see and manage automation scenarios after authentication when the Pre-authorization feature is enabled. Go to the Scenarios tab, enter the code or present a personal access device to the keypad.

To perform a scenario, press an appropriate button in the Scenarios tab.

The KeyPad TouchScreen display shows only activated scenarios in the keypad settings.

Fire alarm muting

Chapter in progress

Indication

KeyPad TouchScreen informs users about alarms, entry/exit delays, current security mode, malfunctions, and other system states with:

• display;
• logo with an LED indicator;
• built-in buzzer.

KeyPad TouchScreen indication is shown on the display only when it is active. Icons that indicate some system or keypad states are displayed in the upper part of the Control tab. For example, they can indicate a fire alarm, system restoration after an alarm, and chime on opening. Information about the security mode will be updated even if it is changed by another device: key fob, another keypad, or in the app.

Sound notifications of malfunctions

If any device is offline or the battery is low, KeyPad TouchScreen can notify system users with an audible sound. The keypad’s LED indicator will also flash. Malfunction notifications will be displayed in the events feed, SMS, or push notification.

To enable sound notifications of malfunctions, use Ajax PRO and PRO Desktop apps:

1. Click Devices , choose hub and open its settings :

   Click Service → Sounds and Alerts.

2. Enable toggles: If battery of any device is low and If any device is offline.
3. Click Back to save settings.

Sound notifications of malfunctions appear when the keypad indication is finished. If multiple malfunctions occur in the system, the keypad will first notify about the loss of connection between the device and the hub first.

Functionality testing

The Ajax system offers several types of tests to help select the correct installation place for the devices. Tests do not start immediately. However, the waiting time does not exceed the duration of one “hub-device” ping interval. Ping interval can be checked and configured at hub settings (Hub → Settings → Jeweller or Jeweller/Fibra).

To run a test, in the Ajax app:

1. Select the required hub.
2. Go to the Devices tab.
3. Select KeyPad TouchScreen from the list.
4. Go to Settings .
5. Select a test:
   1. Jeweller Signal Strength Test
   2. Wings Signal Strength Test
   3. Signal Attenuation Test
6. Run the test.

Device placement

The device is designed for indoor use only.

When choosing a location for the device, consider the parameters that affect its operation:

• Jeweller and Wings signal strength.
• Distance between the keypad and the hub or range extender.
• Presence of obstacles for radio signal passage: walls, interfloor ceilings, large objects located in the room.

Consider the recommendations for placement when developing a security system project for your facility. The security system must be designed and installed by specialists. A list of recommended partners is available here.

KeyPad TouchScreen is best placed indoors near the entrance. This allows disarming the system before the entry delays have expired and quickly arming the system when leaving the premises.

The recommended installation height is 1.3–1.5 meters above the floor. Install the keypad on a flat, vertical surface. This ensures KeyPad TouchScreen is securely attached to the surface and helps avoid false tamper alarms.

Signal strength

The Jeweller and Wings signal strength is determined by the number of undelivered or corrupted data packages over a certain period of time. The icon on the Devices tab indicates the signal strength:

• Three bars — excellent signal strength.
• Two bars — good signal strength.
• One bar — low signal strength, stable operation is not guaranteed.
• Crossed out icon — no signal.

Check the Jeweller and Wings signal strength before final installation. With a signal strength of one or zero bars, we do not guarantee stable operation of the device. Consider relocating the device as repositioning even by 20 cm can significantly improve the signal strength. If there is still poor or unstable signal after the relocation, use ReX 2 radio signal range extender. KeyPad TouchScreen is incompatible with ReX radio signal range extenders.

Do not install the keypad

1. Outdoors. This can lead to keypad failure.
2. In places where parts of clothing (for example, next to the hanger), power cables or Ethernet wire may obstruct the keypad. This can lead to false triggering of the keypad.
3. Nearby any metal objects or mirrors causing attenuation and screening of the signal.
4. Inside premises with temperature and humidity outside the permissible limits. This could damage the keypad.
5. Closer than 1 meter from the hub or radio signal range extender. This can lead to a loss of communication with the keypad.
6. In a place with a low signal level. This may result in the loss of the connection with the hub.
7. Near the glass break detectors. The built-in buzzer sound may trigger an alarm.
8. In places where the acoustic signal can be attenuated (inside furniture, behind thick curtains, etc.).

Installation

Before installing KeyPad TouchScreen, ensure that you have selected the optimal location that complies with the requirements of this manual.

To mount a keypad:

1. Remove the SmartBracket mounting panel from the keypad. Unscrew the holding screw first and slide the panel down.
2. Fix the SmartBracket panel using double-sided tape to the selected installation spot.
   

   Double-sided tape can only be used for temporary installation. The device attached by the tape may come unstuck from the surface at any time. As long as the device is taped, the tamper will not be triggered when the device is detached from the surface.

   

   SmartBracket has markings on the inner side for easy installation. The intersection of two lines marks the centre of the device (not the attachment panel). Orient them when installing the keypad.

   

3. Place the keypad on SmartBracket. The device LED indicator will flash. It is a signal indicating that the enclosure of the keypad is closed.
   

   If the LED indicator doesn’t light up during placing on SmartBracket, check the tamper status in the Ajax app, the integrity of the fastening, and the tightness of the keypad fixation on the panel.

4. Run the Jeweller and Wings signal strength tests. The recommended signal strength is two or three bars. If the signal strength is low (a single bar), we do not guarantee stable operation of the device. Consider relocating the device, as repositioning even by 20 cm can significantly improve the signal strength. If there is still poor or unstable signal after the relocation, use ReX 2 radio signal range extender.
5. Run Signal Attenuation Test. During the test, the signal strength can be reduced and increased to simulate different conditions at the installation location. If the installation spot is chosen correctly, the keypad will have a stable signal strength of 2–3 bars.
6. If the tests are passed successfully, remove the keypad from SmartBracket.
7. Fix the SmartBracket panel on the surface with bundled screws. Use all fixing points.
   

   When using other fasteners, ensure they do not damage or deform the panel.

8. Place the keypad on the SmartBracket mounting panel.
9. Tighten the holding screw on the bottom of the keypad’s enclosure. The screw is needed for more reliable fastening and protection of the keypad from quick dismantling.

   

Connecting a third-party power supply unit

When connecting a third-party power supply unit and using KeyPad TouchScreen, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety.

KeyPad TouchScreen is equipped with terminals for connecting a 10.5V–14 V⎓ power supply unit. Recommended electrical parameters for the power supply unit are: 12 V⎓ with a current of at least 0.5 A.

We recommend connecting an external power supply when you need to keep a display always active and to avoid rapid battery discharge, for example, when using the keypad in premises with low temperatures. An external power supply is also required for updating the keypad firmware.

When external power is connected, the pre-installed batteries serve as a backup power source. Do not remove them while connecting the power supply.

Before installing the device, make sure to check the wires for any damage to the insulation. Use only a grounded power source. Do not disassemble the device while it’s under voltage. Do not use the device with a damaged power cable.

To connect a third-party power supply unit:

1. Remove the SmartBracket mounting panel. Carefully break out the perforated enclosure part to prepare the holes for the cable:

   

   1 — to output the cable through the wall.
   2 — to output the cable from the bottom. It is enough to break out one of the perforated parts.

2. De-energize external power supply cable.
3. Connect the cable to the terminals by observing polarity (marked on the plastic).

   

4. Route the cable in the cable channel. An example of how to output the cable from the bottom of the keypad:

   

5. Turn on the keypad and place it on the mounting panel.
6. Check the status of batteries and external power in the Ajax app and the overall operation of the device.

For an INCERT-compliant system, do not connect the third-party power supply unit to KeyPad TouchScreen Jeweller.

Firmware update

The KeyPad TouchScreen firmware update can be installed when a new version is available. You can find out about it in the devices list in Ajax PRO: Tool for Engineers and PRO Desktop apps. If an update is available, the corresponding keypad will have an icon . An admin or a PRO with access to the system settings can run an update in the KeyPad TouchScreen states or settings. An update takes up to 1 or 2 hours (if the keypad operates via ReX 2).

To update the firmware, connect an external power supply unit to KeyPad TouchScreen. Without an external power supply, an update won’t be started.

If KeyPad TouchScreen is not powered from an external power supply at the installation place, you can use a separate SmartBracket mounting panel for KeyPad TouchScreen. To do this, remove the keypad from the main mounting panel and install it on a reserve panel connected to an external power supply with a voltage of 10.5–14 V⎓ and a current of 0.5 A or more.

The mounting panel can be purchased separately from authorized Ajax Systems partners.

Maintenance

Regularly check the functioning of KeyPad TouchScreen. The optimal frequency of checks is once every three months. Clean the device enclosure of dust, cobwebs, and other contaminants as they emerge. Use soft, dry wipes suitable for equipment maintenance.

Do not use substances that contain alcohol, acetone, petrol, and other active solvents to clean the device. Gently wipe the touch screen.

The device runs for up to 1.5 years on the pre-installed batteries — a calculated value based on default settings and up to 4 daily interactions with the keypad.

The system will send an early warning when it’s time to replace the batteries. When changing the security mode, the LED will slowly light up and go out.

Technical specifications

Warranty

Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase.

If the device does not function correctly, please contact the Ajax Technical Support first. In most cases, technical difficulties can be resolved remotely.

Contact Technical Support:

• e-mail
• Telegram

Manufactured by “AS Manufacturing” LLC