How to configure temporary camera video access

Request for temporary camera video access in the Ajax PRO: Tool for Engineers app

The installer can request temporary video access to cameras from a user with privacy management rights.

To send a request:

1. Log in to Ajax PRO: Tool for Engineers.
2. Select a space.
3. Tap or in the upper right corner if you do not have access to the system settings. Check your access level to different system categories.
   How a PRO account can gain access to a hub

   

4. Tap Request access.
5. Tap Cameras livestream.
6. Select the request parameters:
   • List of cameras: select either All or specific cameras you want to temporarily access.
   • Permissions: select the features you want to access: Watch camera livestream (required by default), View camera archive, Watch with sound, Use pan-tilt-zoom (PTZ) feature.
   • Access time: select the time you want to have access for: 1, 2, 4, or 8 hours.
7. Tap Send request.

Request for temporary camera video access in the PRO Desktop app

To send a request:

1. Log in to PRO Desktop.
2. Select a space.
3. Tap or in the upper right corner if you do not have access to the hub settings. Check your access level to different system categories.
   How a PRO account can gain access to a hub

   

4. Tap Request access.
5. Tap Cameras livestream.
6. Select the request parameters:
   • List of cameras: select either All or specific cameras you want to temporarily access.
   • Permissions: select the features you want to access: Watch camera livestream (required by default), View camera archive, Watch with sound, Use pan-tilt-zoom (PTZ) feature.
   • Access time: select the time you want to have access for: 1, 2, 4, or 8 hours.
7. Tap Send request.

A user with privacy management rights will receive a request for temporary camera video access, which can be approved or rejected. If approved, the installer will receive a notification about access to the video being granted for the time specified in the request.

The system allows the head of installers to auto-approve requests of installers to object settings or video devices. To enable the auto-approve:

1. Go to the Company module.
2. Open the Services settings menu.
3. Enable the toggle Auto-confirmation of system access requests by Head of installers.

If the company doesn’t have enough access rights, installers’ requests will be automatically redirected to the space admin.

Control camera video access in the Ajax Security System app

When the installer requests access to the camera video, the user with privacy management rights receives a corresponding notification in the Ajax Security System app.

To view the request:

1. Log in to Ajax Security System.
2. Select a space.
3. Tap Notifications
4. Select All or System-related.
5. Open a notification requesting temporary access to video surveillance devices.
6. Tap Approve or Reject.

The user can remove temporary access to the video in two ways: through the Privacy settings or the Installers/Companies settings.

To remove access through the Privacy settings:

1. Log in to Ajax Security System.
2. Select a space.
3. Go to Control .
4. Open the space settings .
5. Go to the Privacy settings.
6. Tap Installers.
7. From the list, select the installer whose temporary camera video access you want to remove.
   If the selected installer has temporary camera video access, the corresponding status will be displayed in their profile in the Ajax Security System app.

   

8. Tap Check details.
9. Tap Remove access to all.
10. Tap Remove.

To remove access through the Installers settings:

1. Log in to Ajax Security System.
2. Select a space.
3. Go to Control .
4. Open the space settings .
5. Go to the Installers/Companies settings.
6. From the list, select the installer whose temporary camera video access you want to remove.
7. Tap Remove temporary video access.
8. Tap Revoke.

The installer will lose temporary access to the camera video.