KeyPad

The identifier (ID) is the serial number of the device. It is located under the QR code on the body, board, and packaging of the device.

ID at the bottom of the box

ID under the lid

The ID can also be found in the device states in the Ajax app.

1. Sign in to the Ajax app.
2. Select the required hub from the list if you have several of them or if you are using a PRO app.
3. Go to the Devices menu.
4. Select a device from the list. Device ID information is located at the bottom of the status screen.

With OS Malevich 2.9 update, permanent deactivation of devices without removing them from the system has become available.

Deactivation may be necessary if the device is incorrectly installed or configured, loses connection with the hub, or has failed.

To deactivate a device, in the Ajax app:

• Select a hub if you have several of them or if you are using the PRO app.
• Go to the Devices menu.
• Select the device from the list.
• Go to its Settings .
• Select the type of permanent deactivation:
  • Entirely — the device does not execute system commands or run automation scenarios, and the system ignores device alarms and other notifications.
  • Lid only — the system ignores the notifications on the detector’s tamper button triggering.

The duress code allows simulating the security system disarming. In this case, a user won’t be given away by the Ajax app and sirens installed at the facility, and the security company and other security system users will be warned about the incident.

Alarm special features when entering the duress code:

1. The security company’s Central Monitoring Station (CMS) will receive a “disarming under duress” alarm event. A rapid response team goes to the object.
2. All the security system users receive the notification about the system disarming (marked with a red icon ).

If the security system is disarmed by mistake, contact the security company CMS.

The keypad supports both a general duress code and a personal one. The general duress code is set in the keypad settings.

You can set a personal code in the user settings. Each user sets this code individually.

Learn more about controlling security modes with access codes in the keypads’ User Manuals on the Support website.

To change the security mode of a group using a personal access code:

1. Activate the keypad by touching any touch-sensitive button.
2. Enter the user ID.
   
   What is a user ID

3. Press * (Function button).
4. Enter your personal code.
5. Press * (Function button).
6. Enter the group ID.
   
   What is a group ID?

Press the Arm / Disarm / Night Mode button .

To control a specific group using the keypad, in the Ajax app:

1. Go to the Devices menu .
2. Select the keypad from the list of devices.
3. Go to its settings by clicking on the gear icon .
4. Find the Group Management option and select the group that the keypad will control.
5. Click Back to save your settings.

Tamper is a miniature button on the device board. It reports an alarm in case of opening the device enclosure, removing the device from the mounting panel, or detaching it from the surface.

The tamper status is displayed in Ajax apps, in the Enclosure section in the states of each device. When the body status is Open, a fault symbol appears on the device icon.

By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.

To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.

The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.

The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.

The loop (zone) number is available in the states of each device in the Ajax app:

The firmware version can be found in the device states in the Ajax app.

1. Sign in to the Ajax app.
2. Select the required hub from the list if you have several of them or if you are using a PRO app.
3. Go to the Devices menu.
4. Select a device from the list. The firmware version information is located on the status screen at the bottom.

Go to the Devices tab , select the device you want to check.